Ratings based on 655 Verified Reviews

4.2 out of 5
94% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from England

Great hotel, super location, nice terrace room

Posted Aug 18, 2017
Pros: Location, terrace, bar area.
Cons: Breakfast - dairy free options.
Location: 10 minutes walk to Plaza Major and a 5 minute walk to the fantastic tube network.
We chose to pay extra for the terrace room and were very happy with this choice as the terrace was large with lots of sun during the afternoon if you wanted to sunbath after a morning sightseeing. The room was clean and modern, the bed was comfortable and the little fridge was useful. We didn't use the pool area but it looked nice, doesn't open until 11am though which seems quite late, although it does stay open until 9pm. There was a wide selection at breakfast however we were disappointed that when they ran out of soy milk on day one they didn't replenish even though we asked, however this is a small gripe. On the whole the staff were polite and helpful.
Comment from Hotel Management
Aug 18, 2017 by Mercedes Reguera - Departamento de Recepción, Hotel Management
Dear Simone, We would like to thank you for such a lovely review about your stay. We are delighted to see you liked our terrace rooms in the top floor. On the other hand, allow me to apologize for the inconvinience with the breakfast. We take note of your comments and they wil be transmitted to the responsable. We hope you will choose our hotel again for your next visit to Madrid. Kind regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel reasonably close to Puerta del Sol

Posted Aug 6, 2017
Cons: It would have been nice to know that the nearby metro line was out of service until early September. In reality, bus was probably easier, though.
Very nice hotel stay. We had a quiet, clean, and comfortable room. The metro was closed for repair for our entire stay but there was a bus stop 1/2 block away with 4 different bus lines with last stops very close to Plaza Mayor and Puerta del Sol. In the end, the bus turned out to be faster and easier to these locations.
Comment from Hotel Management
Aug 8, 2017 by Mercedes Reguera - Departamento de Recepción, Hotel Management
Dear guest, Thank you very much for the time dedicated to leave this lovely comment about our hotel after your recent stay with us. It's true that the closest metro line is closed until september, but as you said, there's a bus stop next to the hotel and also there's another metro station a few minutes walking away which is working normally. Anyways, we are very glad to know that, overall, you enjoyed your stay with us. We look forward to welcoming you back in the future. Kind regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from Suffolk, England

Lovely clean hotel, friendly & helpful staff

Posted Aug 4, 2017
Pros: Cold water available on every floor. Breakfast times up to 11am so no early mornings. Staff eager to please.
Cons: Being English I would have like to be able to make a cup of tea in my room.
Location: Within walking distance to Athletico Madrid football stadium and plenty of shops, bars & restaurants, even able to walk to centre of the City.
Such a bonus to have small pool on rooftop terrace, breakfast buffet was well presented and all fresh, fresh water on all floors, rooms clean and fresh towels daily. Within walking distance from city centre, shops, bars, restaurants & plenty of sights, Mayor Plaza, The Palace or you can hop on open top tour bus of the city with an all day pass which was excellent value.
Comment from Hotel Management
Aug 5, 2017 by Mercedes Reguera - Departamento de Recepción, Hotel Management
Dear Adele, We would like to thank you for taking the time to write this lovely review about your recent stay with us. We are delighted to see that you had many highlights during your stay. It is a pleasure to read that this included our jacuzzi and rooftop solarium, location and staff, all providing you with an enjoyable and memorable trip to Madrid. We all very much hope you will visit us again in the future. Kind regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne, Australia

well-located hotel; friendly and helpful staff

Posted Aug 4, 2017
Pros: The location, staff and spacious room. The jaccucci was great value in the hot weather. Very comfortable.
Location: The location was excellent in Calle de Toledo. It was close to all attractions in the Old City, including many restaurants..
We were very pleased with the hotel; staff helped us with directions, transport and holiday options. The breakfast for 7 Euros was excellent value.
Comment from Hotel Management
Aug 6, 2017 by Laura, Departamento de Recepción, Hotel Management
Estimado David, gracias por su fantástica reseña, estamos contentos de saber que su estancia fue estupenda y nuestro personal lo ayudó a hacer su estancia mejor. Siempre pensamos que nuestro jacuzzi en la azotea es una gran idea para refrescarse. Esperamos que vuelvas a disfrutar de Madrid de nuevo y nos elija de nuevo!
4 out of 5
Recommended
for Everyone
by A verified traveler from uk

Great find

Posted Jul 29, 2017
Pros: Location,very affordable,good breakfast,good service from staff, Pool a great bonus after a days hot sightseeing or shopping. Room comfortable,clean
Cons: Frequency of replenishing shower gel,very minor point
Location: Extremely central Easy access to all sights Closest metro line not working during our stay but everywhere was walkable distance Very close to tapas
Excellent location,, Good hotel,well equipped,friendly staff.Good breakfast choice, Pool although small was most welcome on hot afternoon. Would certainly recommend and use again
Comment from Hotel Management
Jul 31, 2017 by Laura, Departamento de Recepción, Hotel Management
Dear guest, thank you for afirming you´ll choose us again, this one of the best things for us. We´re glad to know you enjoyed in our Hotel. Our jacuzzi is great option after visit Madrid in summer to refreshing yourself. We hope to see you soon! Regards.
4 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Value for money

Posted Jul 26, 2017
Fairly central, easy walking distance to Plaza de San Miguel and Plaza Mayor. Right near a Madrid City Bus Tour stop which was handy. Great location, facilities and cleanliness for the price.
Comment from Hotel Management
Jul 28, 2017 by Mercedes Reguera - Departamento de Recepción, Hotel Management
Dear guest, Thank you for taking the time to write this review after your stay at Ganivet hotel. It is always a pleasure to receive feedback where cleanliness of the hotel is concerned. It is hoped that you will stay with us again in the future. Kind regards,
4 out of 5
Recommended
for Everyone
by A verified traveler

Good location

Posted Jul 26, 2017
Excellent location. Nice staff...nice food. Clean. Bit noisy at night as room was next to the lift but I definitely recommend it. The staff were really friendly and helpful.
Comment from Hotel Management
Jul 27, 2017 by Mercedes Reguera - Departamento de Recepción, Hotel Management
Dear guest, Thank you for such a lovely review about your stay. We are very happy to hear you enjoyed it. Our staff is always ready to help our guests and make them feel like home. We all very much hope you will stay with us again in the future. Kind regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 6, 2017
Great location. Clean and nice staff. Small pool on roof but still worth relaxing in afternoon!
Comment from Hotel Management
Jul 7, 2017 by Mercedes Reguera - Departamento de Recepción, Hotel Management
Dear guest, Thank you very much for such kind words about your stay with us.We appreciate your comments about the hotel staff, always ready to help. We look forward to hosting you again as our valuable host. Kind regards,
3 out of 5
Recommended
for Everyone
by A verified traveler from Syd

Met expectations

Posted Jul 6, 2017
Room was clean and at the level expected for this type of hotel. We had a triple room and was a bit squeezy but ok. Good location for easy walk to many sights and restaurants in Madrid Excellent touch to have water cooler to supply water near the lifts
Comment from Hotel Management
Jul 7, 2017 by Mercedes Reguera - Departamento de Recepción, Hotel Management
Dear Freda, First of all, we would like to thank you for the time dedicated to write this review. We are glad to know you enjoyed our location, in La Latina neighbourhood, where you can find a lot of tapas bars and restaurants. We all very much hope you will stay with us again. Kind regards,
4 out of 5
Recommended
for Everyone
by A verified traveler

Convenient location and clean

Posted Jul 4, 2017
Walking distance to major Madrid attractions. Lts of convenience stores and restaurants close by
Comment from Hotel Management
Jul 7, 2017 by Mercedes Reguera - Departamento de Recepción, Hotel Management
Dear Rob, Thank you very much for taking the time to evaluate our hotel. We are very glad to know you enjoyed our location, a few minutes walking away from the mos important tourist spots in the city. We hope you will stay with us again in the future. Kind regards,