Ratings based on 713 Verified Reviews

4.2 out of 5
92% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from london

Remote

Posted Oct 23, 2017
Nothing in area and room was cold, very small radiator. Food was very good
Comment from Hotel Management
Oct 23, 2017 by Juan García - Departamento de Recepción, Hotel Management
Dear Steve, thank you for staying at Hotel Ganivet and for taking the time to write a review. We are not sure if you are talking about a different hotel as we are located in the city center, surrounded by many restaurants, shops and theaters. We also inform you we do not have radiators in our rooms as heating is central. Kind regards, Juan García - Departamento de Recepción.
5 out of 5
Recommended
for Everyone
by A verified traveler from oslo

Great location

Posted Oct 3, 2017
Breakfast was not really worth getting out of bed for. Clean, friendly straff, excellent pool area.
Comment from Hotel Management
Oct 4, 2017 by Laura, Departamento de Recepción., Hotel Management
Dear guest, thank you for higtlight our staff, we work to do of your stay, the best! Thank you for choosing us, we hope to see you in your next trip to Madrid. Regards!
4 out of 5
by A verified traveler from Miami

Posted Oct 3, 2017
Very good, the room was always clean, excellent breakfast
Comment from Hotel Management
Oct 4, 2017 by Laura, Departamento de Recepción., Hotel Management
Dear Miguel, tahnk you for taking your time in valueing your stay in Hotel ganivet. Thank you for higtlight our housekeeping team. We hope to see you again. Regards!
2 out of 5
by A verified traveler

Adequate

Posted Sep 19, 2017
Pros: Location
Cons: tea & coffee making facilities or mini-bar in the room.
Location: Museo de San Isidro (free & excellent, lovely staff) San Francisco el Grande
Adequate central'ish hotel, the roof top pool is only a cold jacuzzi, no hotel gym, no tea & coffee making facilities or mini-bar in the room, lifeless bar showing sport, breakfast was okay.
Comment from Hotel Management
Sep 20, 2017 by Juan García - Departamento de Recepción., Hotel Management
Dear guest, thank you for choosing Hotel Ganivet and for the time spent assessing your stay with us. We are glad to know you have enjoyed our central location and our large breakfast, with its huge selection of fres fruit, freshly baked bread and pastries, and many hot and cold dishes. We would like to remind you this is a three stars hotel so we offer so many services according to our category.
1 out of 5
by Deby

Not considerate management

Posted Sep 9, 2017 on Hotels
My son and I flew to Spain because my son was trying out for some futbol clubs, he was there to play futbol. We were on USA time so we went to bed late and slept in late, he needed rest because the futbol was tough but the cleaning lady would knock on our door every morning at 9:30am even when we had the do not disturb sign up. She would bang the beds next door to us and was very loud in the hallway so she made it very hard to sleep in. To make matters worse my son was walking in their pool to relax his muscles and he stepped on a piece of tile from the bottom of the pool and a piece of the tile got stuck in his foot. I had to squeeze the tile out of his foot as hard as I could, it was deep into his foot. I ended up getting the tile out and it ended up being a very small cut but it did bleed. The manager acted as if the situation was no big deal and he got my son a band aid. Did not say sorry, did not offer to pay for our dinner one night....nothing! I spent $1,000s of dollars flying to Spain so my son could play futbol and the cut at the bottom of his foot was a problem for him when he played futbol. The hotel was inconsiderate and disregarded my concerns about the safety of their pool.
Comment from Hotel Management
Sep 14, 2017 by Mercedes, Hotel Management
Thank you for taking the time to write your review after your recent stay at our hotel. Hotel's team went out of their way to assist in their inconvenience,even so, we sincerely apologize. We hope your child is already recovered Your feedback is very important to us. Best regards. Miguel Ángel Gisbert - Jefe de recepción
5 out of 5
by Janet

Posted Sep 5, 2017 on Hotels
Comment from Hotel Management
Sep 7, 2017 by Mercedes, Hotel Management
Dear Janet, thank you for give us a great qualification. Hope to see you soon! Laura, Departamento de Recepción.
4 out of 5
Recommended
for Everyone
by A verified traveler from joliette

Posted Sep 3, 2017
Nice but no climatisation so did not sleep well. Also, a lot of noise from outside during the nignt.
Comment from Hotel Management
Sep 4, 2017 by Laura, Departamento de Recepción, Hotel Management
Dear Nathalie, I´m sorry to inform you, that there is a confusion because we have air condition is all the hotel. Rooms, restaurante, cafeteria, hall... All places in Hotel Ganivet are perfectly air-conditioned so we don´t know what happened, maybe there is a mistake in your review because we did not have any problems with our air conditioned machines. We hope to know waht your review means to help guests in next visits. Regards!
4 out of 5
by Greg

Wonderful

Posted Aug 28, 2017 on Hotels
Wonderful experience. Walking distance to historic old town attractions. Terrace room was special. Sergio was very helpful at checking.
Comment from Hotel Management
Aug 30, 2017 by Mercedes, Hotel Management
Dear Greg, Thank you very much for choosing our hotel and for taking the time to leave these nice comments. We are very glad to know that you enjoyed our terrace room, a perfect complement for a sunny day. We also want to thank your comments about our coleague Sergio, which I will transmit to him personally. We look forward to hosting you again as our valuable guest. Warm regards, Mercedes Reguera - Departamento de Recepción
3 out of 5
Recommended
for Everyone
by A verified traveler from New York, NY

Next to restaurants and public transportation

Posted Aug 27, 2017
Pros: Surrounding areas - food, sights, and public transportation
Cons: N/A
Location: Lots of restaurants as well as public events (street fair), architecture, and closeness to metro station
It was a descent experience, came out for two days for a birthday trip and had fun. The hotel was near lots of restaurants and you could walk to the train and back without getting lost.
Comment from Hotel Management
Aug 28, 2017 by Laura, Departamento de Recepción, Hotel Management
Dear guest, thank you for taking your time in value your experience in our hotel, your opinion is very important for us. We are glad to know your birthday experience was great in Hotel Ganivet. La Latina are is a fantastic place in the center of the city with a lot of restaurants, and places to visit. Thank you for visiting us. Regards!
4 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne Australia

Nice central hotel

Posted Aug 23, 2017
Pros: Location. Clean. Pool.
Location: Very close to central Madrid. Shops and restaurants nearby.
Lovely room nice clean bathroom. Substantial breakfast and nice rooftop pool. Friendly helpful staff.
Comment from Hotel Management
Aug 25, 2017 by Mercedes Reguera - Departamento de Recepción, Hotel Management
Dear Linda, We would like to thank your for the time dedicated to evaluate our hotel. We are very glad to know you found our location perfect for your stay. We also appreciate your comments about the jacuzzi in the rooftop, perfect for a refreshing bath. We hope you will stay with us again. Kind regards,