Ratings based on 1,557 Verified Reviews

3.2 out of 5
65% of guests recommend
3.4 Room cleanliness
3.6 Service & staff
3.1 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from AZ

Old run down hotel

Posted Dec 29, 2017
First room non smoking door would open or lock. They changed our room to a Smoking, said that's all they had but sure didn't look full. Beds small and hard. Toilet ran all night. Heater only blew cold air so we turned off.
Comment from Hotel Management
Jan 1, 2018 by S, Hotel Management
I apologize for the problems that you encountered regarding your room. I wish that you had contact me so I could have corrected the situation for you. Again I apologize, and I hope that you will return and give us another chance to prove that we are number one in customer service.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 11, 2017
It was a pleasant stay. Would stay wi th h them again. Fun casino.
Comment from Hotel Management
Dec 12, 2017 by s, Hotel Management
Thank you for staying at the Pioneer Hotel and Gambling Hall, glad to hear you enjoyed your stay. Come back soon
1 out of 5
by A verified traveler from Alta Loma, CA

Disgusting

Posted Dec 6, 2017
Pros: Nothing
Cons: This Hotel needs to be knocked down and rebuilt
This place was old and disgusting, I was afraid to take my shoes off it was so gross. The mattresses were at least 30 years old, the pillows were flat, towels were dingy and the toilet ran all night. I was supposed to stay there for 2 nights, I tried to get refunded for both nights but being as it was after midnight I was not able to check in at another Hotel, I stayed in the Casinos all night. All I wanted to do was have a relaxing weekend lounging in bed and watching TV and I was not able to do so because you can't check in before 3:00, this really ruined my weekend and my plans.
Comment from Hotel Management
Dec 12, 2017 by s, Hotel Management
I apologize for the condition of your room on your last visit. I hope you will reconsider and give us another try.
4 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Great Value

Posted Dec 2, 2017
Great value, Staff is super friendly. Would be nice if rooms had mini fridge & microwave.
Comment from Hotel Management
Dec 2, 2017 by s, Hotel Management
Thank you for staying at the Pioneer. We do have a few mini fridge on request, however we don't have any microwaves. Thank you again for staying at the Pioneer.
4 out of 5
Recommended
for Everyone
by A verified traveler from Las Vegas, NV

Nice hotel and very pet friendly :)

Posted Nov 30, 2017
Pros: slow paced and relaxing :)
Cons: I can feel the springs from the bed when I lay down and pillows needed to be replaced, It's hard. Streets needed to be swept, dirty on shoes.
Location: Hotel is walking distance to other casinos and mall :)
This hotel is located near the other casinos in Laughlin. They have pet-friendly rooms that require a small deposit. The room is very clean and the casino is just a minute walk from the room.
Comment from Hotel Management
Dec 1, 2017 by s, Hotel Management
I apologize for the mattress in your room. We are at this time changing out and putting new mattress in each room.
1 out of 5
by A verified traveler from alberta

Was very upset and they would not let us up grade

Posted Nov 29, 2017
Pros: The staff in casino were very helpful the rooms were low grade
Cons: All rooms should be nice for the amount of people that stay here in Laughlin it should pay well enough to have nice rooms
Location: Rest and walk along the river
Tap would not turn off ,Wall paper was ripped above bed bath tub would not drain Even the staff called the room we stayed in ( THE SLUM AREA) No Fridge no microwave Just Two beds very old Tv Dresser Please do not recommend to anyone
Comment from Hotel Management
Dec 1, 2017 by S, Hotel Management
I'm sorry to hear that your stay was not a pleasant one. Fridge are on request, however, none of your rooms have microwave. Hope you change your mind and give us another chance.,
4 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Great value

Posted Nov 23, 2017
Great stay, but WiFi needs to work or stop advertising it. Extra pillow and blanket in room would be nice. Construction / Renovation workers start too early and wake guests up. BUT , Staff is friendliest in Laughlin, rooms are easy access.
Comment from Hotel Management
Nov 25, 2017 by Shirley, Hotel Management
Wifi is under construction and should be up and running very soon. I apologize for the construction workers starting so early. I will be in contact with our chief engineering regarding this matter.
4 out of 5
Recommended
for Everyone
by A verified traveler from Las Vegas

Great Location

Posted Nov 21, 2017
We like the Pioneer because it is with in walking distance to everything in Laughlin. We also like the fact that our bikes are parked outside the room. Also Bumbleberry Flats is are favorite restaurant for breakfast.
Comment from Hotel Management
Nov 23, 2017 by Shirley, Hotel Management
Thank you for your comments, glad to hear that you like staying at the Pioneer. Hope to see you soon
2 out of 5
by A verified traveler

Needs to be updated

Posted Nov 20, 2017
Bed was to hard, service desk check in was rude when we arrived. The ad said there was blow dryer and there was not. Everything in room was flash back to the 90s.
Comment from Hotel Management
Nov 23, 2017 by Shirley, Hotel Management
I apologize for your room. Regarding the hair dryers we do have them available upon request. We are in the process up grading our rooms.
3 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Great price

Posted Nov 19, 2017
Great room for price, needs WiFi, undergoing renovation, workers start too early and disrupt guests Sleep. Soda vending machines do not give change. BUT very friendly staff, clean and great access.
Comment from Hotel Management
Nov 23, 2017 by S, Hotel Management
Our WiFi is under construction and will be up and running very soon. I will be checking into the soda vending machines regarding not give change,