Ratings based on 1,292 Verified Reviews

3.6 out of 5
78% of guests recommend
3.7 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

If you like really loud rap outside your room...

Posted Jul 10, 2017
Then this is your place. Cars kept cranking their music in the night. One of the worst offenders appears to get a hotel employee who took a break in her car and, yes, cranked her tunes. Thin blankets too.
Comment from Hotel Management
Jul 19, 2017 by debra, Hotel Management
Good Afternoon, Thank you for bringing this to our attention, please accept our apologies, I viewed our cameras and our employee never left the front desk, it must have been someone else, we do not tolerate any kind of noise or disturbance to our guests we would have called the Police to get this corrected right away. Again we are very sorry, At Your Service Debra Winkowski General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Jul 3, 2017
Second stay there in past 8 months no issues would stay again
Comment from Hotel Management
Jul 6, 2017 by Debra, Hotel Management
Good Afternoon, I want to thank you for completing a survey on your stay with us, we appreciate any and all feedback. I will share this with our staff, they appreciate our guests comments. We look forward to your next stay with us and hopefully we can earn a 5 star review. We look forward to your next stay with us. At Your Service, Debra Winkowski General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Third time stayed and satisfied

Posted Jun 5, 2017
Our third time stay at the hotel was again satisfactory.
1 out of 5
by A verified traveler

Cimplain

Posted May 28, 2017
I was overcharged and no telephone number works to each them. It's just a bad treat of concealment of other charges too. It is place never to go back. Room where I was smelt cigarette. I hated it.
Comment from Hotel Management
May 30, 2017 by Debra, Hotel Management
Good Morning, I want to thank you for completing a survey on Expedia, we appreciate your feedback on your stay with us. I am sorry on your charges, please contact Expedia for this because you paid them directly, you did not pay us. They will be more than happy to review your bill with you. As for your room, we would have been more than happy to move you Ma'am/Sir, our goal is to make all guests stay with us a comfortable one. We cannot correct what we do not know. We do hope you will give us another chance. At Your Service, Debra Winkowski General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 20, 2017 on Orbitz
Nice hotel. Sometimes there would be no one at the front desk. Had to wait several minutes for someone to show up. Also some rooms have microwaves and fridges and some do not.
Comment from Hotel Management
May 25, 2017 by debra, Hotel Management
Good Afternoon, Thank you for choosing Days Inn, I want to thank you for taking the time to complete a survey, we appreciate all feedback. I appreciate your concerns on the absentee Front Desk Agent, when the staff is alone and if there is room they have to inspect they do have to step away for just a few minutes, we are looking to hire so this does not disrupt the daily duties of the front desk, and or our guests. We appreciate your business and look forward to your next visit with us. At Your Service, Debra Winkowski General Manager
4 out of 5
by Errol

Posted May 20, 2017 on Hotels
It was all right. The room was comfortable. I did not like how the reservation process played out. The application page on Hotel.com did not ask about choosing dates for the stay. Instead, it created a generic date one month later. When I changed it to the correct date, Hotel.com wanted a change date fee. You may want to consider this sounds like a scam.
Comment from Hotel Management
May 25, 2017 by Debra, Hotel Management
Good Afternoon Errol, Thank you for choosing Days Inn & Suites, we appreciate the time you took to complete a review on our hotel and how your stay was with us, I'm happy to see you experience was positive and we appreciate the feedback. Im sorry to hear about the booking process with Hotels.com, I would call there customer care and express your concerns so there is no mistake to your next reservation. We look forward to serving you again Errol. At Your Service, Debra Winkowski General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from Oakland, MD

Posted May 19, 2017
I was put in a room that was in a building separate from the main hotel. There was no ice machine available to those in the secondary building. A trip to the main hotel for ice is required. This may sound trivial but I overheard at the front desk that there was an ice machine on all three floors of the main hotel. The was none for the second building. The supplied included breakfast was good.
Comment from Hotel Management
May 25, 2017 by debra, Hotel Management
Good Afternoon Art, Thank you for taking the time to complete a survey on Expedia, your feedback is important to us, and appreciate your feedback. The room you were assigned to was the room Expedia reserved for you, I apologize if this was not to your satisfaction, if there was rooms available we would have been more than happy to offer you an upgraded room at a small fee if we would have known. Mr. Art I do hope you will give us another chance and stay with us again. At Your Service, Debra Winkowski General Manager
4 out of 5
by Pamela

Good stay

Posted May 18, 2017 on Hotels
Room was nice. Breakfast was OK. The only problem we had was the TV in our room was in a bad place. Everyone had to be on one side of the room to watch it.
Comment from Hotel Management
May 25, 2017 by Debra, Hotel Management
Good Afternoon Pamela, Thank you for your review on Hotels.com we truly appreciate your feedback, and we will share this with our staff. We apologize about the TV, we tried to locate it in the center of the room for all to enjoy. Pamela we do hope to see you again on your next visit to the Laurel area. At Your Service, Debra Winkowski General Manager
5 out of 5
by Sukhmeet

Posted May 18, 2017 on Hotels
Comment from Hotel Management
May 19, 2017 by Debra, Hotel Management
Good Afternoon, Thank you for completing a Hotels.com survey, and giving us a 5 star review, I will share this with are staff. We do hope to serve you again in the near future At Your Service, Debra Winkowski
4 out of 5
Recommended
for Families
by A verified traveler from Arkansas

Laurel Stay

Posted May 16, 2017
Pros: Location to DC and Baltimore
Cons: There were no shears on the windows. We either had to keep the curtains completely closed or open.
Location: Plenty of places to eat. Close to Baltimore and DC.
Our stay was fine. The room was clean and comfortable. A good value for the price.