Ratings based on 594 Verified Reviews

1.8 out of 5
26% of guests recommend
2.1 Room cleanliness
2.1 Service & staff
2.2 Room comfort
1.7 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

very dirty and outdated my bathroom door didnt clo

Posted Aug 21, 2017
the hotel was very dirty the curtins were tattered there were ants all over the place by the door my bathroom door didnt close it was clearly run by lazy people there were rusty shower curtain hooks on the rod despite the curtain not need hooks no remote to the tv in the room the bed was a residential style rather than hotel quality front desk girl was fairly sexy
Comment from Hotel Management
Aug 28, 2017 by Manager, Hotel Management
It is sad that you were displeased with your recent stay here at Garden Inn. The quality of clean is something we strive to constantly improve and maintain so I was very concerned when reading your comments. Your feedback will be shared with our housekeeping department for reference and immediate attention.
2 out of 5
by A verified traveler

Never Again

Posted Aug 17, 2017
I checked in, received my key card, got to the room, checked the bed, the bathroom door and walls have punched in holes and then I went into the bathroom and I saw that the toliet was broken there was half a toliet seat. I went to the front desk to report it and the guy at the front desk gave me another room. The second room was okay however the Air Conditioner wasn't working well. So I went to report that and ended up with another room that was a little bit better than the first two rooms.
Comment from Hotel Management
Aug 26, 2017 by Manager, Hotel Management
Thank you for your recent feedback. We take comments from our guests very seriously, as our goal is to always improve on meeting and exceeding our guests' expectations. We will make sure we earn your overall satisfaction on your next stay with us.
1 out of 5
by A verified traveler

comments....!

Posted Jul 11, 2017
just don't think to stay here....is just what you pay for is what you get...
Comment from Hotel Management
Jul 28, 2017 by Manager, Hotel Management
I am so sorry to learn that we failed to meet your expectations of quality service and accommodations.Please do call the attention of our staff the next time you visit we will do our best to give you a better experience.
1 out of 5
by Leah

Huge safety issues. Do not consider staying here.

Posted Jun 18, 2017 on Hotels
Room had a bad smell. No remote for the TV (which management did being one up for us). Dirty walls, broken safety bar in shower. Worst of all was one of the doors to the outside, at the end of the first floor hallway, was propped open. I removed the prop, knowing it was a safety issue, and the door wouldnt latch. Checked and the door could be opened from the outside, allowing access to guest rooms. If we had been able to locate another room in the area we would have left immediately. NOT SAFE!!!!!!!
1 out of 5
by Thi

Uhhhhhhhhhh

Posted Jun 14, 2017 on Hotels
Roach everywhere and ac unit is all mess up
1 out of 5
by jessica from laurel garden inn

Outright Disgusted

Posted Jun 13, 2017 on Hotels
Highly upset.
1 out of 5
by paulette

Worst Hotel in the State of Maryland

Posted Jun 5, 2017 on Hotels
This hotel needs to be condemned, there were torn curtains, holes in the bathroom door, and the bed sheets were torn and to kicker was that the mattress springs was showing in the bed. No telephones in the rooms and the management was horrible.
1 out of 5
by Brandon

Never again

Posted Jun 3, 2017 on Hotels
Ac didn't work, blankets had holes on them
2 out of 5
by Adam

Ok place for the price.

Posted Jun 3, 2017 on Hotels
The bed was ok and NO bed bugs, but there were ants in the bathroom all over the floor and walls. The carpet needed a good deep cleaning. Your feet were black and sticky if you wasn't wearing shoes.
1 out of 5
by A verified traveler

Very dirty hotel and bad smelling!!!

Posted Jun 2, 2017
I was at this hotel for one night. The room smelled terrible bad. And then one of the employees opened the door without getting permission to enter the room. I think that was very disrespectful to me as a guest.
Comment from Hotel Management
Jun 19, 2017 by Manager, Hotel Management
Thank you very much for your review. We apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. We hope you'll return someday to see how we have addressed and improved upon these issues of convenience and hospitality.