Ratings based on 605 Verified Reviews

1.8 out of 5
26% of guests recommend
2.1 Room cleanliness
2.1 Service & staff
2.1 Room comfort
1.7 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Posted Nov 25, 2017
Very poor like this is definitely a last minute place
Comment from Hotel Management
Nov 27, 2017 by Manager, Hotel Management
I want to ensure that you know that we take guest comments very seriously. Thank you for the insight regarding your experience with our hotel. We hope to see you again to provide you with an exceptional level of service and hospitality.
1 out of 5
by A verified traveler from Nj

Dirtiest place for stay.

Posted Oct 9, 2017
What to write. We arrived to late to look for another place.
Comment from Hotel Management
Oct 19, 2017 by Manager, Hotel Management
I am so sorry to hear about the issues you experienced finding the services poor and that you find our staff unfriendly. Your review will be used as reference to help us improve the service that we give to future guests and also understand aspect we need to maintain, rectify to provide better experience here at our hotel. We appreciate your insightful feedback. Warm regards,
1 out of 5
by A verified traveler

One of the worst experieneces of my life!

Posted Sep 11, 2017 on Hotels
The worst hotel i ever been in. There was no housekeeping. The covers had holes in them. The mattress was dirty. There was a roach in the tub. The elevator smelled like urine. The hallways had a terrible odor, along with overflowing trashcans. Also the pillows were dirty.
1 out of 5
by A verified traveler

The worst stay I ever had

Posted Sep 4, 2017 on Hotels
The condition was horrible. The bed sheet and blanket were having holes and when I asked for to replace they said cannot do at this time. Heater was not working, hair dryer was not working.
1 out of 5
by A verified traveler

very dirty and outdated my bathroom door didnt clo

Posted Aug 21, 2017
the hotel was very dirty the curtins were tattered there were ants all over the place by the door my bathroom door didnt close it was clearly run by lazy people there were rusty shower curtain hooks on the rod despite the curtain not need hooks no remote to the tv in the room the bed was a residential style rather than hotel quality front desk girl was fairly sexy
Comment from Hotel Management
Aug 28, 2017 by Manager, Hotel Management
It is sad that you were displeased with your recent stay here at Garden Inn. The quality of clean is something we strive to constantly improve and maintain so I was very concerned when reading your comments. Your feedback will be shared with our housekeeping department for reference and immediate attention.
2 out of 5
by A verified traveler

Never Again

Posted Aug 17, 2017
I checked in, received my key card, got to the room, checked the bed, the bathroom door and walls have punched in holes and then I went into the bathroom and I saw that the toliet was broken there was half a toliet seat. I went to the front desk to report it and the guy at the front desk gave me another room. The second room was okay however the Air Conditioner wasn't working well. So I went to report that and ended up with another room that was a little bit better than the first two rooms.
Comment from Hotel Management
Aug 26, 2017 by Manager, Hotel Management
Thank you for your recent feedback. We take comments from our guests very seriously, as our goal is to always improve on meeting and exceeding our guests' expectations. We will make sure we earn your overall satisfaction on your next stay with us.
1 out of 5
by Jaime

Worst hotel.

Posted Aug 7, 2017 on Hotels
It was the most dirty hotel I've been to. Room was dirty from walls to carpet, AC broken it seems like people have used the inside as trashcan, lots of parts broken in the bathroom, closet. Pillows were wear out requested extra got old to come and get them myself. There were lots of Cockroaches and complained about it, front desk guy told me that was normal in the U.S.
Comment from Hotel Management
Aug 11, 2017 by Guest Relations Manager, Hotel Management
Thank you for taking the time to write the review about your recent visit to our hotel. I regret that you were displeased with your stay. Your feedback on the status of clean in the room you stayed in and the carpet will be reported to our management, trust that this is addressed accordingly.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Jul 27, 2017 on Hotels
3 out of 5
by Islander

This traveler left a rating score only Posted Jul 19, 2017 on Hotels
1 out of 5
by A verified traveler

comments....!

Posted Jul 11, 2017
just don't think to stay here....is just what you pay for is what you get...
Comment from Hotel Management
Jul 28, 2017 by Manager, Hotel Management
I am so sorry to learn that we failed to meet your expectations of quality service and accommodations.Please do call the attention of our staff the next time you visit we will do our best to give you a better experience.