Ratings based on 433 Verified Reviews

4.0 out of 5
82% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Laural, MD

Posted Sep 8, 2017
The rooms were well maintained. The shower water was cold, though. The soaps available also had a very nice smell.
Comment from Hotel Management
Sep 8, 2017 by Andrea Praetorius, Hotel Management
Thank you so much for the feedback. We appreciate your loyalty and hope to see you on your next visit to Laurel. Kindest regards, Andrea Praetorius Guest Services Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 5, 2017
Very nice staff. The room was updated and very clean. We will stay at this hotel again.
Comment from Hotel Management
Sep 8, 2017 by Andrea Praetorius, Hotel Management
Thank you for your feedback. We appreciate you staying with us and hope to see you on your next visit to Laurel. Best, Andrea Praetorius Guest Service Manager
1 out of 5
by A verified traveler from New York

Appeared clean... at first

Posted Sep 2, 2017
My family decided to book this hotel last minute during our drive home from vaction. When we first arrived, the hotel was immaculate. A very kind woman checked us in with ease. We went up to our room, which had beautiful furnishings and appeared extremely clean. Within 10 minutes of being there, my kids had put on their pajamas and were ready for bed. My husband turned down the bed and as he did, a bed bug scurried across the pillow. I immediately notified the woman who refunded our 15 minute stay. Now we are taking every possible precaution to ensure we did not bring any additional guests home with us.
Comment from Hotel Management
Sep 17, 2017 by Andrea Praetorius , Hotel Management
Mr. Lin, We are so sorry for the experience that you had here. What you described is not the type of stay we stand for at the Holiday Inn Express. We hope you give us another chance to exceed your expectations. Kindest regards, Andrea Praetorius Guest Services Manager
4 out of 5
by Ennio

Good Hotel

Posted Jun 19, 2017 on Hotels
Nice room. Drain in bathtub doesn't work perfectly. Ask for some service room and they fixed immediately and did a great housekeeping service too. Good breakfast. Happy Guest overall:)
Comment from Hotel Management
Jul 21, 2017
Thank you so much for your feedback! We are so glad you had a great time with us. We are happy our staff had a quick response time to the issue you experienced in your room. Please come back to visit next time you are in the area. Best, Andrea Praetorius Guest Services Manager
5 out of 5
by Monnique

Posted Jun 19, 2017 on Hotels
Comment from Hotel Management
Jul 21, 2017
Thank you so much for your feedback! We are so glad you had a great time with us. Please come back to visit next time you are in the area. Best, Andrea Praetorius Guest Services Manager
5 out of 5
by Dona

Wonderful place to stay overnight at for however t

Posted Jun 19, 2017 on Hotels
Was in Culpeper,VA for my sister-in-law's funeral, brother lives in Laurel. So went to a hotel that brother set up and place was horrific.So we went out to dinner and brother looked up another hotel and found Holiday Inn Express near his home. So we stayed there,all was as expected everyone was perfect, from person greeting at desk to workers to room !!!!!! Could not have been any better,perfect .
Comment from Hotel Management
Jul 21, 2017
Thank you so much for your feedback! We are so glad you had a great time with us. Please come back to visit next time you are in the area. Best, Andrea Praetorius Guest Services Manager
4 out of 5
by Sampson

Satisfaction

Posted Jun 13, 2017 on Hotels
Satisfied
Comment from Hotel Management
Jun 27, 2017
Thank you so much for your feedback! We appreciate your loyalty and look forward to seeing you soon.
5 out of 5
by Sharon

A great stay in a beautiful hotel

Posted Jun 6, 2017 on Hotels
Three names stand out Andrea who was able to get us registered early. Bernadette who brought us take-out menus to our room. Vanessa who was to able to get us transportation to the metro and give us water. This is our second stay. The breakfast is awesome. It won't be our last.
Comment from Hotel Management
Jun 27, 2017
Sharon, Thank you so much for your feedback!!! We are so happy that you enjoyed your stay and look forward to seeing you on your next stay in Laurel. Best, Andrea Praetorius Guest Services Manager
4 out of 5
by Edward

Posted Jun 5, 2017 on Hotels
Comment from Hotel Management
Jun 7, 2017
Thank you so much for your feedback. We look forward to seeing you during your next stay. Kindest regards, Andrea Praetorius Guest Services Manager
5 out of 5
by Susan

Posted May 24, 2017 on Hotels
Customer Service was above and beyond. Very helpful and friendly staff.
Comment from Hotel Management
May 31, 2017
Thank you for your feedback. We hope to see you again soon!!