Ratings based on 440 Verified Reviews

4.0 out of 5
81% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Great experience

Posted Oct 10, 2017
I enjoyed my stay only thing I would recommend is a living area separated from bedroom with a door
3 out of 5
by A verified traveler from Québec

Correct hotel, clean but room need to be renovate

Posted Sep 24, 2017
I visited recently a few Holiday inn express and my experience was perfect because they are renovated. New renovated room have very confortable bed and no carpet on floor. Unfortunatly, it was not the case for this one and I go back with a less confortable bed and hold carpet on floor. The front desk is renovated and the breakfast was very good. Please continue with the room and you will go back on track for the future. Best regards
4 out of 5
Recommended
for Everyone
by A verified traveler from Laural, MD

Posted Sep 8, 2017
The rooms were well maintained. The shower water was cold, though. The soaps available also had a very nice smell.
Comment from Hotel Management
Sep 8, 2017 by Andrea Praetorius, Hotel Management
Thank you so much for the feedback. We appreciate your loyalty and hope to see you on your next visit to Laurel. Kindest regards, Andrea Praetorius Guest Services Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 5, 2017
Very nice staff. The room was updated and very clean. We will stay at this hotel again.
Comment from Hotel Management
Sep 8, 2017 by Andrea Praetorius, Hotel Management
Thank you for your feedback. We appreciate you staying with us and hope to see you on your next visit to Laurel. Best, Andrea Praetorius Guest Service Manager
1 out of 5
by A verified traveler from New York

Appeared clean... at first

Posted Sep 2, 2017
My family decided to book this hotel last minute during our drive home from vaction. When we first arrived, the hotel was immaculate. A very kind woman checked us in with ease. We went up to our room, which had beautiful furnishings and appeared extremely clean. Within 10 minutes of being there, my kids had put on their pajamas and were ready for bed. My husband turned down the bed and as he did, a bed bug scurried across the pillow. I immediately notified the woman who refunded our 15 minute stay. Now we are taking every possible precaution to ensure we did not bring any additional guests home with us.
Comment from Hotel Management
Sep 17, 2017 by Andrea Praetorius , Hotel Management
Mr. Lin, We are so sorry for the experience that you had here. What you described is not the type of stay we stand for at the Holiday Inn Express. We hope you give us another chance to exceed your expectations. Kindest regards, Andrea Praetorius Guest Services Manager
5 out of 5
by Kia

Posted Jul 18, 2017 on Hotels
Our stay was great. The room was very clean. I'm very particular and must say that I had no complaints at all. The location is great plenty of restaurants and shopping nearby. Staff was awesome.
Comment from Hotel Management
Jul 21, 2017
Thank you so much for your feedback! We are so glad you had a great time with us. Please come back to visit next time you are in the area. Best, Andrea Praetorius Guest Services Manager
4 out of 5
by Jolet R.

beautiful place/right location location location

Posted Jul 15, 2017 on Hotels
very nice place to stay very well kept and the staff very well informed on what they were doing. very good breakfast. the only prpblem my husband and I had was their was a large black stain on the carpet at the foot of the bed and we did not know what that was. we were in a nonsmoking room. hopefully the next time we stay the carpet will be cleaner.
Comment from Hotel Management
Jul 21, 2017
Thank you so much for your feedback! We are so glad you had a great time with us. I will communicate to our Housekeeping Supervisor your comments about the carpet and have them cleaned immediately. Please come back to visit next time you are in the area. Best, Andrea Praetorius Guest Services Manager
4 out of 5
by John

A nice hotel

Posted Jul 4, 2017 on Hotels
A nice hotel, just a little pricey
Comment from Hotel Management
Jul 21, 2017
Thank you so much for your feedback! Please come back to visit next time you are in the area. Best, Andrea Praetorius Guest Services Manager
4 out of 5
by patricia

Posted Jun 23, 2017 on Hotels
Comment from Hotel Management
Jul 21, 2017
Thank you for your feedback! Please come back to visit when you are in the area. Best, Andrea Praetorius Guest Services Manager
5 out of 5
by A verified traveler

Great stay

Posted Jun 22, 2017 on Hotels
Great service, very good breakfast. Would recommend for family and business.
Comment from Hotel Management
Jul 21, 2017
Thank you so much for your feedback! We are so glad you had a great time with us. Please come back to visit next time you are in the area. Best, Andrea Praetorius Guest Services Manager