Ratings based on 507 Verified Reviews

3.5 out of 5
68% of guests recommend
3.7 Room cleanliness
3.7 Service & staff
3.7 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Posted Oct 29, 2017
Very disappointed wirh the cleanliness of the bathroom. There was mildew around the bathtub, the tiles, and wall. The outside of the tub had permanent dirt atains. The walls where dirty. The room itself needs to be updated. The staff was courteous and helpful.
2 out of 5
by A verified traveler from maryland

Hotel in laural

Posted Oct 25, 2017
Hotel air conditioning smelled horrible , for the price it wasn't worth it at all
Comment from Hotel Management
Oct 27, 2017 by dshah, Hotel Management
Thanks for taking time to do the survey regarding your recent stay at our hotel.I am concerned about, A/C not working, Thanks for bringing this matter to my attention.we accommodate many guests each evening, and we try to make their stay satisfying one.The principal goal of our hotel to provide dependable service to all our guest at reasonable prices. consequently, it's disappointing to learn that you are unhappy. Please accept my sincere apology. Dipak Shah Front Office Manager
2 out of 5
by A verified traveler

A bed and a meal

Posted Sep 28, 2017
This is not the place to stay if you are planning a home away from home. It was cheap and the bed was good, but luxury it is not. The bathrooms were disgusting and falling apart but the staff was great and the beds were clean and comfortable.
Comment from Hotel Management
Sep 29, 2017 by dshah, Hotel Management
Dear Guest, Thank you for your feedback regarding your stay. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment about our staff. However, we’re sorry we fell below your expectation in some areas. We will address this concerns. We take all reviews positive and negative very seriously, and your feedback will help us improve for our next guest and your next visit. Thnaks Dipak shah
4 out of 5
Recommended
for Everyone
by A verified traveler from Laurel, MD

Pretty nice hotel and clean. However....

Posted Sep 18, 2017
Only complaint is the jets for the whirlpool bath didnt work and the drain had stuff in it. Wasnt terrible though. id stay there again.
Comment from Hotel Management
Sep 20, 2017 by sa, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.
1 out of 5
by A verified traveler from florida

Unsafe area and not as presented

Posted Sep 3, 2017
We left upon arrival. Not as present in the web site and area is unsafe.
Comment from Hotel Management
Sep 6, 2017 by dshah, Hotel Management
Thank you for the review on your recent stay. We are so very sorry to hear that you have not had good experiences during your stays with us. We do value you as a guest and hope that you reconsider staying with us again.
1 out of 5
by A verified traveler

Posted Aug 30, 2017
Nom smoking rooms smelled like smoke. Hallways smelled like weed. Bathrooms were dirty. Room smelled like vomit. Overall a very unpleasant experience.
Comment from Hotel Management
Sep 1, 2017 by dshah, Hotel Management
I'm concerned about the smoke smell in room & hall way and dirty bathroom problem you experienced at our hotel during your recent visit. I'm writing to thank you for taking the time to bring this matter to my attention. We accommodate many guests each evening, and we strive to make their stay a satisfying one. The principal goal of our hotel is to provide dependable service to all of our guests at reasonable prices. Consequently, it's disappointing to learn that you're unhappy. Please accept my sincere apology. Dipak Shah Front Office Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from Laurel, Maryland

Posted Aug 22, 2017
I had a quiet and enjoyable time. The location is close to shopping and easy access to restaurants. It also has easy access to the highway. Quiet ambiance while not far from the things and places that i needed to visit.
Comment from Hotel Management
Aug 30, 2017 by dshah, Hotel Management
Thank you for the review on your recent stay. We are so very happy to hear that you have had good experiences during your stays with us. . We do value you as a guest and hope that you reconsider staying with us again.
2 out of 5
by A verified traveler

Old and tired

Posted Aug 18, 2017
This is a sad property in need of so much. Varying water pressure. Poor attempt at remodeling. Weary disinterested staff. I could go on but there seems to be little point.
Comment from Hotel Management
Aug 30, 2017 by dshah, Hotel Management
Thank you for the review on your recent stay. We are so very sorry to hear that you have not had good experiences during your stays with us. I can assure you that this will be addressed with our staff. We do value you as a guest and hope that you reconsider staying with us again.
2 out of 5
by A verified traveler from Las Vegas, NV

Outdated hotel with unpleasant staff

Posted Aug 17, 2017
I relied on online ratings but was very disappointed by the rudeness of the staff, and my stay at this specific lication. This hotel did not reach the standard of most Quality inn locations. The place was loud, iron malfunctioned and stained my dress shirt, side entrance door was broken, my bed shots were stained. Unfortunately I remained quiet because I did not want to deal with the staff that appeared unhappy to assist.
Comment from Hotel Management
Aug 30, 2017 by dshah, Hotel Management
Thank you for the review on your recent stay. We are so very sorry to hear that you have not had good experiences during your stays with us. I can assure you that this will be addressed with our staff. We do value you as a guest and hope that you reconsider staying with us again.
4 out of 5
by robert

Posted Aug 16, 2017 on Hotels
Comment from Hotel Management
Aug 18, 2017
Thank you so much for choosing the quality Inn during your travels to the laurel, MD area. We appreciate all forms of guest feedback, and it is through constructive comments that we are able to continually improve our services and facilities for our guests. I am of course very concerned to learn that your experience fell short of your expectations. I trust we will have the opportunity to welcome you back if ever in the area again.