Ratings based on 435 Verified Reviews

4.0 out of 5
87% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Australia

OK for one night stay

Posted Feb 21, 2018
Pros: Staff and location
Cons: Tired rooms but OK for 1 night
Location: On water front, short taxi into main area, probably quite walkable but at night we elected to use a taxi.
Quick friendly check in. Lovely staff member took our bags and ensured we knew where everything was and how it worked. Staff happily called a taxi for us after we had changed as we were meeting family in town for dinner Room was tired looking but very clean and everything worked well. Comfortable bed, good A/C, decent hot shower, view to small garden/spa building.Small pool at the end of the garden. Breakfast was OK and enough to start the day. We actually didn't stay long, checked in after 8pm, went out for the rest of the evening and left at 11am next morning for a resort in another part of the island. More than adequate for a 1 night stay. Friends thought that there was a newer section to the hotel so if staying longer I would ask for those rooms.
Comment from Hotel Management
Feb 25, 2018 by Ashlyn Naicker, Hotel Management
Bula Georgette, Thank you for your feedback, both positive and negative as it motivates us to continuously improve our services. We look forward to welcoming you back to our Hotel. Kind Regards, Ashlyn Naicker
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 30, 2018
Always wonderful to stay at waterfront. Staff are awesome and very very helpful...very welcoming and accomodating. Cant wait to come over again. Cheers to all your staff.
Comment from Hotel Management
Jan 30, 2018 by Ashlyn Naicker, Hotel Management
Ni Sa Bula, Thank you very much for a wonderful feedback and we look forward to provide you with the same experience in future. Kind Regards, Ashlyn Naicker Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Auckland

Haven By the Sea

Posted Jan 11, 2018
Pros: Very friendly staff, A variety of items served for breakfast each day. Issues were attended to very efficiently. Room was very comfortable.
Cons: More hotel pick ups and drop offs for tours and sight seeing, House keeping in a more timely fashion for convenience of guests.
Location: Lots of shopping eg Tappoo City, Jacks, the markets and other variety stores. Great walks on the marine drive. Sea view was amazing.
This was a very luxurious holiday! Very close to Town. Walking distance to convenient stores. Very friendly people. There was no dull moment when shopping. Lots to see in the main city area.
Comment from Hotel Management
Jan 28, 2018 by Ashlyn Naicker, Hotel Management
Bula Renu, Thank you for your feedback as this will assist other travelers as they choose to book with us. We will ensure we improve our processes in housekeeping department so that your next stay is more pleasant. We look forward to welcoming you back soon. Kind Regards, Ashlyn Naicker
5 out of 5
Recommended
for Everyone
by A verified traveler from auckland

Friendly staff make this a hotel must visit

Posted Dec 27, 2017
Pros: Staff
Cons: Please place a face cloth
Location: View over the bay town within walkig distance
The staff make this hotel a must go to .from the reception to check out an experience you will remember
Comment from Hotel Management
Jan 3, 2018 by Ashlyn Naicker, Hotel Management
Bula Mary, Thank you for your feedback. We wish you a Happy New Year and do look forward to welcoming you back soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from sydney

Waterfront feels like home

Posted Dec 17, 2017
Always good to kniow that the staff will take care of us. The brekky can be improved however, more fruits and variety could be added
Comment from Hotel Management
Dec 26, 2017 by Ashlyn Naicker , Hotel Management
Bula Anita, Thank you for your review and feedback. We will re-look at the breakfast spread.
5 out of 5
Recommended
for Everyone
by A verified traveler from New Zealand

Posted Dec 8, 2017
The staff was very friendly and welcoming, always happy and cheerful when you meet either in the hallways or by the poolside.. Really loved my stay and highly recommend to all
Comment from Hotel Management
Dec 11, 2017 by Ashlyn Naicker, Hotel Management
Bula Guest, Thank you for the kind words for our staffs. We are glad that you stay was enjoyable. We would love to see you back soon. Kind Regards, Ashlyn Naicker
5 out of 5
Recommended
for Everyone
by A verified traveler from auckland

Its all about the location.

Posted Dec 3, 2017
Pros: cleanliness, swimming pool, staff, breakfast.
Cons: price, it is very expensive.
enjoyed my stay here with the family. great breakfast options, friendly staff and clean rooms. location is great.
Comment from Hotel Management
Dec 6, 2017 by Roneeta Devi, Hotel Management
Ni Sa Bula, Thank you for the feedback. Glad to know you had enjoyed your stay and the breakfast. Vinaka. Roneeta Devi
3 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver

Posted Dec 3, 2017
Nice hotel with being in a convenient area of town. Close to the seawall and easy access to town. We found roaches in the suite we rented this time
Comment from Hotel Management
Dec 4, 2017 by Ashlyn Naicker, Hotel Management
Bula Irfaan, Thank you for your feedback. We do apologies for the roaches in the room and be assured that we are in conversation with our pest control team to ensure this does not happen again. Looking forward to welcoming you back soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver

Posted Dec 1, 2017
Nice place. Clean rooms. View of the ocean. Easy walk to town. Convenient location. Great breakfast. Nice pool. Nice safe area to go and walk on the seawall.
Comment from Hotel Management
Dec 4, 2017 by Ashlyn Naicker, Hotel Management
Bula Irfaan, We appreciate your feedback and we look forward to seeing you back soon.
4 out of 5
by Rajneel

Posted Nov 27, 2017 on Hotels
Comment from Hotel Management
Nov 30, 2017
Bula Rajneel, Thank you for the rating. Do look forward to welcoming you back to Tanoa Waterfront Hotel. Kind Regards, Ashlyn Naicker Hotel Manager