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Reviews of Riverside Hot Springs Inn & Spa - Adults Only

3 out of 5
Riverside Hot Springs Inn & Spa - Adults Only
255 East Portneuf Street, Lava Hot Springs, ID

Reviews

9.2

Wonderful

Rating 10 - Excellent. 285 out of 431 reviews" "
Rating 8 - Good. 109 out of 431 reviews" "
Rating 6 - Okay. 19 out of 431 reviews" "
Rating 4 - Poor. 11 out of 431 reviews" "
Rating 2 - Terrible. 7 out of 431 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Carolee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Charming the restaurant and live music were fabulous.
Stayed 1 night in Apr 2024
Response from Gail on Apr 22, 2024
Thank you John! We are pleased that you enjoyed your visit with us and the music with Che. We hope to see you again soon.Sincerely,Gail

10/10 Excellent

Ethan

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very kind and went the extra mile
Stayed 1 night in Apr 2024
Response from Gail on Apr 22, 2024
We are so pleased Ethan that you enjoyed your visit with us and the staff was awesome! Thank you for staying with us.Sincerely,Gail

10/10 Excellent

keven

Traveled with partner
Liked: Staff & service, property conditions & facilities
Like being transported back in time to the 30’s. The town and buildings are so Cute and friendly. The hotel Is old but a nice updated en-suite bath, bedding and towels. The hot springs are amazing and the restaurant on site is amazing. They throw in a free bfast and soaks in the hot spring pools. I would definitely recommend and hope to come back when traveling through.
Stayed 1 night in Mar 2024
Response from Gail on Apr 22, 2024
It was a pleasure having you stay with us at the Riverside Inn. We love your comments which provide us with some great feedback.Thank you and we do hope that we will see you again!Sincerely,Gail

8/10 Good

Dion

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Great location, quaint property. Realy great spa pools. Beds need to be replaced.
Stayed 1 night in Mar 2024
Response from Gail on Apr 22, 2024
Hello Dion,Thank you for your feedback on our hotel. We do appreciate your comments. Our beds are fairly new, but will certainly look into that per your comment. Thank you again.Sincerely,Gail

10/10 Excellent

Melissa

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quaint hotel. Next to the hot pools and along the river. Dinner at the hotel was excellent! We also reserved the hot tubs in the hotel. Rooftop bar across the street. Everything was within walking distance. No complaints.
Stayed 1 night in Mar 2024
Response from Gail on Apr 22, 2024
Hello Melissa,Sounds like you had a very enjoyable Lava Hot Springs stay. We are so pleased that you had a nice time.We do hope to see you again!Sincerely,Gail

10/10 Excellent

Shauntay

Liked: Cleanliness, staff & service, property conditions & facilities
Relaxing
Stayed 1 night in Mar 2024
Response from Gail on Apr 22, 2024
Thank ou Shauntay! We are pleased that you had a relaxing stay with us.Sincerely,Gail

10/10 Excellent

Justin, Ogden

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the history of this hotel and the query aspect of the age.
Stayed 1 night in Mar 2024
Response from Gail on Mar 11, 2024
So nice to hear that you enjoyed the history of the hote. It sure has a lot of that! Looking forward to seeing you again!

10/10 Excellent

Adam

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome private tubs downstairs, a sweet little restaurant and bar, and a comfortable room!
Stayed 1 night in Mar 2024
Response from Gail on Mar 11, 2024
Great to hear you enjoyed your stay Adam. We really appreciate your feedback! It was great having you stay with us.

10/10 Excellent

Crockett

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The history of the hotel is amazing. Love having our own private soak. It is a shame the grand entrance is no longer where you enter the hotel. It was a nice getaway.
Stayed 1 night in Feb 2024
Response from Gail on Mar 6, 2024
Hello. Thank you for staying with us. We are pleased that you enjoyed your stay! As a side note,, yes, we had to forfeit our main entry as the road was closed due to the eroding width. The good news is that it provided us with an awesome outdoor dining area by the river. We are in the process of moving things around so that we can improve the new front entry which you came through. It takes planning. It will come!

8/10 Good

Jae, Rathdrum

Traveled with partner
Nice 110 year old hotel full of memories. Only negative were the restaurant food prices which we thought were too expensive. Other than that, it was an interesting place
Stayed 2 nights in Feb 2024
Response from Gail on Feb 26, 2024
Thank you Jae for your visit. We apologize that you felt some of our dining options were too expensive. However, to assure you, they are not priced over industry standards and all of our beef is prime meat and our seafood the same. It is a difficult time to operate a restaurant with the food costs unless we want to offer inferior products.We do hope that you come to see us again.

10/10 Excellent

michelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
cool old property to stay in!!
Stayed 1 night in Feb 2024
Response from Gail on Mar 6, 2024
Thanks so much. It is pretty cool and with it being on the Registry of National Historic Places, it is heartfelt to keep it going! Hope to see you again.

10/10 Excellent

Maria, SLC

Liked: Cleanliness, staff & service, property conditions & facilities
Great and convenient location! Staff very friendly. The only bad thing was the mattress!! It was horrible! Other than that everything was great!
Stayed 1 night in Feb 2024
Response from Gail on Feb 26, 2024
Greetings Maria. Thank you for your visit to see us. We appreciate your business and comments. Please be assured we will look into the mattress issue, but they are all new, so it is a bit confusing. Regardless, we will certainly look into it. We do hope to see you again!

10/10 Excellent

josef

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Hotel felt very warm and welcoming especially coming from outside in the freezing weather.. I’d definitely recommend.
Stayed 1 night in Jan 2024
Response from Gail on Feb 5, 2024
Thanks Joseph for staying with us. We appreciate your referrals!

10/10 Excellent

Yajaira

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities
The staff is amazing love this will place everyone is so friendly totally recommend
Stayed 1 night in Jan 2024
Response from Gail on Feb 5, 2024
Great to hear that you enjoyed your stay with us. We love our staff as well! Thank you for your comments and for staying with us at the Riverside Inn!

10/10 Excellent

Yajaira

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Gail on Feb 5, 2024
Thank you again!Cheers

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, room comfort
Cute
Stayed 1 night in Jan 2024
Response from Gail on Feb 26, 2024
Thank you Shannon. We really appreciate you visitng us. Hope to see you again!

8/10 Good

Seth, Idaho Falls

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was tight. Small stalls and cramped
Stayed 1 night in Jan 2024
Response from Gail on Feb 26, 2024
Our apologies for the parking issue. It should not have been cramped as we have enough space for our guests. We will look into it though. Thank you for visiting us!

8/10 Good

Jo Ann

Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Old and funky but very nice and comfortable. If you want modern features this is not your place. Most of the staff were very nice but not everyone who worked there had the same attitude. Rooms were clean. The private soaking rooms were a plus but they could spruce them up a bit. New curtains or shades would help.
Stayed 1 night in Jan 2024
Response from Gail on Feb 26, 2024
We apprciate your visit with us. Our apologies if one of our staff members was less than stellar. Normally everyone is very happy and having a good day.Hope to see you again soon.

8/10 Good

Kimberly

Stayed 1 night in Dec 2023
Response from Gail on Feb 26, 2024
Thanks so much for staying with us Kimberly!

10/10 Excellent

melody

Traveled with family
Liked: Amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always a good time
Super pet friendly and we love the private pools, by far my fav place to stay in lava.
Stayed 1 night in Dec 2023

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mass exploration has caused mass renovation and destruction. Living history needs to be preserved.
Stayed 1 night in Dec 2023

10/10 Excellent

Russell

Liked: Staff & service
Good old place
Stayed 1 night in Dec 2023
Response from Gail on Feb 4, 2024
Thanks Russell!

10/10 Excellent

Sherri

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Pleasant, I enjoyed the staff there. The hot tubs were fabulous, and so was the dining.
Stayed 1 night in Nov 2023
Response from Gail on Nov 29, 2023
Thank you so much Sherri for our review and most of all for staying with us. We are so happy that you enjoyed our staff and your stay. Looking forward to seeing you again!

10/10 Excellent

Marianne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Gail on Nov 26, 2023
Thank you for staying with us! We very much enjoyed your company!

10/10 Excellent

Dana

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Private mineral spa tubs in the hotel basement eased tired muscles after a cross-country drive. Dog friendly. Plenty of towels and robes available. Pleasant staff in an historic Idaho building near the river.
Stayed 1 night in Nov 2023
Response from Peggy on Nov 21, 2023
We're happy to hear you had a great stay we hope to see you again.Your friends@ the Riverside Inn

8/10 Good

Dwayne

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Very nice
Stayed 1 night in Nov 2023
Response from Peggy on Nov 21, 2023
We're happy to hear you had a great stay we hope to see you again.

10/10 Excellent

Karena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Birthday mineral soak with room
You schedule your hot mineral water tub to soak in. Has a variety of sizes to soak in. You get 4 soaks at 30 minutes in a day time slots. The free breakfast quiche was tasty. Tea and coffee included. The mixed berry crepes was delicious. The staff friendly and king rooms spacious. All in doors and your not needing to leave the building. Bar on site.
Stayed 1 night in Nov 2023
Response from Peggy on Nov 22, 2023
We're happy to hear you had a great stay we hope to see you again

10/10 Excellent

SCOTT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 1 night in Nov 2023
Response from Peggy on Nov 10, 2023
Thank you for the review, we're happy to hear you enjoyed your stay. We hope to see you again. Riverside Inn and Spa

6/10 Okay

Dawn

Disliked: Property conditions & facilities
Train tracks run close.
Stayed 1 night in Nov 2023
Response from Gail on Nov 7, 2023
Greetings Dawn. We are sorry that the train disturbed your slumber. Unfortunetly, it does run all the way on the north side of town. Our apologies and we do wish there was something we could do to alleviate that.Sincerely,Gail

10/10 Excellent

Valerie

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great place to stay. The hot pools at the hotel were excellent. Also a great dining experience.
Stayed 1 night in Nov 2023
Response from Gail on Nov 7, 2023
Thank you for staying with us Valarie. We are pleased that you enjoyed your stay and dining experience and hope to see you again!Sincerely,Gail

8/10 Good

Bill

Stayed 1 night in Nov 2023
Response from Gail on Nov 26, 2023
Pleasure having you as our guest. We do hope to see you again!

10/10 Excellent

Seth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Peggy on Oct 28, 2023
Seth, we're happy to hear you had a great stay! We hope to see you again for a future stay.

10/10 Excellent

Aneteru

Liked: Amenities, property conditions & facilities
It was an amazing experience of a life time. I would never stay anywhere else but your place. I will let everyone knows. Love it and love the people who worked there too. See you next time!
Stayed 2 nights in Oct 2023
Response from Peggy on Oct 28, 2023
Aneteru, This is so sweet thank you for the review, we try to make our guests feel at home we have many returning guests who have turned into great friends, we look forward to seeing you again.

8/10 Good

Christopher

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff. Great location. It's an old building but it's nice.
Stayed 2 nights in Oct 2023
Response from Peggy on Oct 19, 2023
Thank you for your review we hope to see you again :)

10/10 Excellent

Sylvain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing
Delightful service and the room was very nice loved the complimentary spa session.
Stayed 1 night in Oct 2023
Response from Peggy on Oct 19, 2023
Thank you for your review were happy to hear you enjoyed your stay we hope you'll be able to come stay with us again.

10/10 Excellent

Annette

Stayed 1 night in Oct 2023
Response from Peggy on Oct 19, 2023
Thank you for your review we hope you can come back and stay again.

4/10 Poor

Jarvis

Stayed 1 night in Oct 2023
Response from Peggy on Oct 19, 2023
Thank you for your review we hope to see you again.The Riverside Inn&Spa

10/10 Excellent

Todd

Traveled with partner
Great place been there 4 times now
Stayed 1 night in Oct 2023
Response from Peggy on Oct 10, 2023
We're glad you had a great stay we hope to see you again!

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our stay, had a very nice dinner and the complimentary breakfast was good. We didn’t use the hot springs.
Stayed 1 night in Sep 2023
Response from Gail on Oct 2, 2023
Thank you Robin for visiting us at the Riverside Hot Springs Inn. I will let the Chef know that you enjoyed your food.Cheers.Gail

10/10 Excellent

Clyde

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place. It was like a bed and breakfast. Very relaxing by a river. Walking trail by the river led to Lava Hot Springs.
Stayed 2 nights in Sep 2023
Response from Gail on Oct 2, 2023
Thank you again Clyde and Joji!Cheers.Gail

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Peggy on Sep 29, 2023
We're happy to hear you had a great stay, we hope to see you again in the future.

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Peggy on Sep 29, 2023
Crystal we're happy to hear you had a great stay, we hope to have you as a guest again in the future. Riverside Hot Springs Inn&Spa

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
Beautiful views but VERY DISHONEST.
DISHONEST. We arrived to our room to the loud sound of whining dogs, that could even be heard in the lobby downstairs. After complaining, it turned out it was the owner’s daughters dogs. She seemed annoyed or offended we were even complaing and kept insisting we just order their food. We stayed at this adults only hotel because we were on our anniversary and having small children wanted some sleep.She then told us to stay that it would be a quiet night. She failed to mention that there is a train outside our window that ALL NIGHT every hour or so honks for two straight minutes. I was up all night. The room hadn’t been vacuumed, there were flies EVERYWHERE in our room, the water in the shower never got above luke warm, and the bed was so old that we both kept sinking in the middle. We called hotels.com to request a refund for our second night, they called the hotel and it was approved. After staying at a different hotel the next night we received an email a day later saying the hotel denied our refund after approving it to begin with. This hotel is DISHONEST and only cares about money, they could care less about their customers. After interacting with the staff I believe they are intimidated by the owner. She seems like a bully.
Stayed 2 nights in Sep 2023
Response from Peggy on Sep 20, 2023
Dear Crystal, I apologize for the noise of the dog but I'm sure Gail did go to the room and take care of the dog; we are a quiet hotel we do ensure that, on that note we do not have any control of Union Pacific or the engineer's delivering products across the United States they are required to honk their horns at crossings. Our housekeeping staff goes above and beyond to clean, and I guarantee they vacuum every room and common area every day. When your travel agent called me to ask for a refund on your second night, I did in fact approve that and only charged you for 1 night so if they went ahead and charged you would need to clear that up with them. Gail is not a bully and most of our guests are very happy here, we are very accommodating to our guests, and we have many that are returning guests and turn out to our good friends my understanding is you were not happy from the time you arrived, I would suggest you find a different place next time you're in Lava Hot Springs.

10/10 Excellent

Pam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Gail on Sep 23, 2023
Thank you Pam for staying with us. We are so pleased that you enjoyed your stay and hope to see you again!

8/10 Good

Katalin

Traveled with partner
Liked: Cleanliness, staff & service
It’s really a historic place!
Stayed 1 night in Sep 2023
Response from Peggy on Sep 18, 2023
We're happy to hear you had a great stay, we hope to see you again.

10/10 Excellent

Nnyaruko

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like their services, super nice. And they provide wonderful breakfast! Everything is clean and neat.
Response from Peggy on Sep 18, 2023
We're happy to hear you had a great stay we hope to see you again.

8/10 Good

Maxx E.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was a little tight!!
Stayed 1 night in Sep 2023
Response from Gail on Sep 14, 2023
Thank you for visiting us. We are sorry that you had a bit of a problem with parking. We have a business across the street that believes our parking lot is meant for them, so it requires constant monitoring. We will try harder.

10/10 Excellent

Kerri

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked it
Stayed 2 nights in Sep 2023
Response from Peggy on Sep 7, 2023
Keri thank you for your review we're happy to hear you had a great stay we hope to see you again.