Ratings based on 677 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
85% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from St-Jean sur Richelieu Qc

Belle location pratique

Posted Sep 23, 2016
On a eu un congrès ici....la bouffe est superbe ainsi que la courtoisie du personnel....
5 out of 5
by A verified traveler

Super chic et très bien situé.

Posted Sep 17, 2016
Il est situé près d'un centre d'ahat. Beaucoup de restaurants et même SAQ.
Comment from Hotel Management
Sep 18, 2016 by Sheraton Laval, Hotel Management
Cher Client, Merci d'avoir pris le temps de partager vos commentaires. Nous sommes ravis que vous ayez passé un beau séjour au Sheraton Laval et nous espérons avoir le plaisir de vous revoir parmi nous bientôt
5 out of 5
by A verified traveler from Toronto ontario

Nice hotel and very friendly staff.

Posted Sep 10, 2016
Staff were very friendly and make your stay memorable .I will definitely take my family there on my next trip . Reasonable price for a superb accommodation .
Comment from Hotel Management
Sep 17, 2016 by Sheraton Laval, Hotel Management
Dear Soheyla, Thank you for taking the time to share your comments regarding your recent stay at the Sheraton Laval. We are glad that our associates were able to make the difference in order for you to have the perfect experience. We hope to see you again soon.
4 out of 5
by A verified traveler

great hotel close to shopping

Posted Sep 9, 2016
Pros: modern decoration, bed comfort, close to shopping
Cons: Breakfast. If both a menu and buffet are offered, The menue should have at least many different hot dishes to choose from. I was concerned about cross
Location: large shopping mall in walking distance, a variety of very good restaurants in walking distance
My stay was very good. After reading some reviews about the hotel condition I was concerned. I think i must have received an already renovated room. Impecably clean, modernly decorated, every thing worked as it should in the room ( water drainage, air conditioning, sar box, coffee maker, tv, internet, sufficient lighting)
Comment from Hotel Management
Sep 17, 2016 by Sheraton Laval, Hotel Management
Dear Guest, Thank you for taking the time to share your comments. We are happy that you enjoyed our newly renovated rooms. We hope to have the pleasure to welcome you again soon.
4 out of 5
by A verified traveler

Leisure

Posted Sep 8, 2016
It's was a normal place to stay. The best about it very convenient plus the counter employer was excellent specialy Alexandra
Comment from Hotel Management
Sep 17, 2016 by Sheraton Laval, Hotel Management
Dear Guest, Thank you for taking the time to share your comments regarding your stay. We are happy that Alexandra was able to make a difference in the experience you had at the Sheraton Laval. We hope to welcome you again in the near future.
4 out of 5
by A verified traveler from Ontario

Nice hotel, friendly service

Posted Sep 1, 2016
Very nice people, great bed and pillows. Clean room. Bath stopper did not work - told the hotel so hopefully fixed for the next customer. Like most hotels - wish the desk area had more light to work.
Comment from Hotel Management
Sep 17, 2016 by Sheraton Laval, Hotel Management
Dear Cheryl, Your comments and suggestions are very important to us to improve the service we provide our guests. We are glad to notice that you have enjoyed your stay and we hope to welcome you again during your next stays in Laval. Regards,
3 out of 5
by A verified traveler

Hôtel très près de l'autoroute !!

Posted Aug 30, 2016
Pros: L'hôtel est situé directement sur le "Carrefour Laval"
Location: L'hôtel est situé directement sur le "Carrefour Laval" , donc excellent pour magasiner.
Rien d'exceptionnel à part la commodité d'un très grand centre d'achat à proximité.
Comment from Hotel Management
Sep 20, 2016 by Sheraton Laval, Hotel Management
Cher Client, Merci d'avoir pris le temps de partager vos commentaires. Nous sommes désolé que votre expérience à l'hôtel n'était pas à la hauteur de vos attentes. Nous sommes conscients que notre emplacement est près de la circulation, par contre tel que vous le mentionné, nous sommes également près des attractions de Laval. Nous espérons avoir le plaisir de vous accueillir de nouveau.
4 out of 5
by A verified traveler from NY

Comfortable Beds

Posted Aug 30, 2016
I started off with a wonderful quick & early check in on the 6th floor. The room and hotel was beautiful. Then on our 3rd day their we got a very rude, loud French group across from our room and next door. The group kept slamming doors all day and night, talking very loudly outside our door and playing music loud! We reported it & asked to be moved. We were then placed on the 2nd floor aka the private floor- we prefered to be on a higher up floor but was told that they were full. This room looked very similar however, now they were children above us running & jumping dropping things ridiculous! So we had to report that since it was after 11pm & could not get some sleep or quiteness. The room had no view & the bathroom pipes made very loud noises like it needed construction done badly. We didnt want to complain anymore so we stayed there for the balance of our stay. Had we not get Rude obnoxious guest placed in our area we would have loved our stay.
Comment from Hotel Management
Sep 17, 2016 by Sheraton Laval, Hotel Management
Dear Guest, Thank you for taking the time to share your comments regarding your recent stay at the Sheraton Laval. We are sorry that your experience was not up to your satisfaction. We understand that we have very different customers with different needs and we try our best to accomodate all. It is however difficult to control our clientele behavior. We hope to have the pleasure to welcome you back soon in order for you to have a perfect stay.
3 out of 5
by A verified traveler from BC

Reasonable price hotel close to Montreal

Posted Aug 29, 2016
Cons: Should have state in the website the king bed room is for 1 - 2 people.
I book a room with king bed and state that i have a 10 year boy child. The booking states that it can sleeps 3 - 4 people. Turns out the room has 1 king bed and no sofa bed for the kid, has to change to room with 2 queen.
Comment from Hotel Management
Sep 3, 2016 by Sophie G., Hotel Management
Dear Cecil, thank you for taking the time to share your comments. We do allow up to 3 guests in our king beds since some clients are travelling with small children and do not need an extra bed. We are glad that we were able to accomodate you during your stay and provide yoou with a 2 queen bedroom.
5 out of 5
by A verified traveler

Personnel extremement compréhensif.

Posted Aug 28, 2016
Nous avons pu avoir la chambre 3h à l'avance et avons quitter une heure plus tard que prévu. Il y a un petit très abordable et l'espace de piscine ressemble beaucoup à un petit spa, il y a des bains vapeurs une douche droire un spa ainsi que la piscine.
Comment from Hotel Management
Sep 6, 2016 by Sophie G., Hotel Management
Chère Kath, Merci d'avoir pris le temps de partager vos commentaires. Nous sommes ravis d'apprendre que notre personnel a pu faire la différence durant votre séjour, ce qui vous a permis d'avoir une belle expérience au Sheraton Laval. Nous espérons pouvoir vous accueillir de nouveau lors de votre prochaine visite dans la région.