Ratings based on 127 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
for Everyoneby A verified traveler from milton keynes
Wonderful hotelPosted Feb 18, 2018
Pros: Lovely fires everywhere in the sitting areas, so cosy in the dark grey winter months. A central location in this fantastic Lavenham village.
Location: A sleepy village with some lovely restaurants and tea shops. Long Melford nearby has lovely gift shops and National Trust property
staff so helpful nothing too much trouble! A lovely overnight stay in a fabulous hotel with so much character and atmosphere. Our fourth stay and cant wait to return!
for Couplesby A verified traveler
Superb short breakPosted Feb 18, 2018
Pros: Great character and very high standards of service. Lovely restaurant. Afternoon tea has to be experienced!
Cons: Bar prices on wine - VERY high!
Location: In the middle of beautiful Lavenham - so much to see within a short walk
Lovely room, great food and excellent warm and friendly service. Bathroom tiling a llittle mildewed and a deep clean of shower screen would not go amiss - but in an ancient building, nothing will be perfect. Free use of the health spa is a lovely bonus - the outdoor jacuzzi is a delight!
for Everyoneby A verified traveler from Norfolk
Beautiful Hotel and location.Posted Feb 9, 2018
Hotel is fabulous, full of character and location is beautiful. Had everything we required for an enjoyable stay. Food was lovely, staff were friendly and attentive. Would definitely go again.
for Everyoneby A verified traveler from Boston
Posted Jan 31, 2018
Excellent .Met all expectations. Good food (had dinner and breakfast there). Prices very reasonable for this class of establishment. Room spacious and quiet. Bed very comfortable. Slept well. Would stay here again.
for Everyoneby A verified traveler from Royston
Another worldPosted Jan 12, 2018
Location: Several medieval wool towns with exquisite architecture close by, all with antique shops to browse and coffee shops to refresh.
This hotel has the most incredible architecture dating back 500 years. I felt absorbed by the ambience, and I have lived in timber framed property for half my life. All alterations have been done with the utmost taste and blended in perfectly with the original buildings. The service was impeccable and staff knew my name even before I had dealings with them. They made me feel like royalty. The food was another experience, but portions were suitably sized that we could enjoy every mouthful. We had afternoon tea, dinner on 2 nights and 2 breakfasts. All gastronomic delights.
for Everyoneby A verified traveler from Cotswolds
You will regret not staying at the SwanPosted Jan 7, 2018
Pros: The staff are friendly and attentive and appreciate your custom. The breakfast is good quality and all served to you. The whole building is beautiful
Cons: No fridge in room. Old TV and basic tea/coffee facilities could be upgraded. Coffee at breakfast was not good flavour and weak which was surprising
Location: Lavenham itself needs no mention, Clare (lovely cafe called the Honey Hill), Cavendish, Long Melford lovely villages nearby. Lots of antique places.
Great historic hotel, well presented and decorated, lovely open fires. The medieval aspects and character shine throughout. Friendly and attentive staff. Comfortable good size room (stayed in 34 Newton Room - classic double). Quality smart hotel but without being pretentious. If you are staying in Lavenham and do not stay at the Swan then you will regret it. It is part of the essential experience of visiting Lavenham and worth paying that little bit more. There were some minor issues like the coffee not great quality and was weak, water bottle on arrival filled from bathroom tap which always has a slight tang to the taste, extractor fan in bathroom not working, no hair conditioner in room and had to ask for it. However, everybody will always find something but this is a good quality, clean and friendly hotel bursting with character and charm and the staff were excellent. The breakfast meals itself were very good quality. This hotel is the right and only choice when visiting Lavenham. Very happy to return and recommend.
for Everyoneby A verified traveler
A stunning setting for a one-night stayPosted Dec 31, 2017
We experienced a touch of arrogance and complacency from the bar and brassiere staff on our one-night stay, which was a shame. However, the outstanding breakfast, spa and general experience more than made up for it in the stunning village of Lavenham.
for Everyoneby A verified traveler from Essex
Surprise night away for mumPosted Dec 24, 2017
Decided to take mum away for a surprise night's stay at The Swan as she loves "Olde Worlde" and village settings. The hotel itself is wonderful, as are the staff. Fantastic cocktails. Unfortunately the room we were in, although lovely in itself, was next to some form of generator or air conditioning unit. Being light sleepers this was a huge frustration and did affect our sleep and tainted our stay. If we had been staying more than 1 night we would have asked to move. Breakfast was also slightly disappointing for me as my pancake was overcooked but my mum's full suffolk was lovely, so just a wrong choice on my part.
for Everyoneby A verified traveler from united kingdom
Beautiful hotel large bedroomPosted Dec 12, 2017
We battled the snow for a stay here and were so glad we did. The hotel is beautiful with all the wooden beams and real log fires and our bedroom was a really good size. Both dinner and breakfast were yummy and my husband even had a treatment in the spa which he enjoyed. My only criticism would be the lack of music. Other than the airman’s bar the whole building was in silence I think some light background music would have been nice and added some atmosphere. I understand a lot of your guests enjoy some quiet time but it was so silent even at breakfast that we felt we couldn’t really talk. Other than this it was a really wonderful stay though will be back.
Very nicePosted Dec 2, 2017 on Hotels
Very good stay. Sauna and Steam room visit is free when you stay here so that was nice. Located in the heart of Lavenham.