Laptop workspace, blackout drapes, free WiFi, bed sheets

Reviews of HomeTowne Studios by Red Roof Atlanta - Lawrenceville

2.5 out of 5

Reviews

4.6
Rating 10 - Excellent. 106 out of 1002 reviews" "
Rating 8 - Good. 131 out of 1002 reviews" "
Rating 6 - Okay. 138 out of 1002 reviews" "
Rating 4 - Poor. 149 out of 1002 reviews" "
Rating 2 - Terrible. 478 out of 1002 reviews" "

4.6/10

Cleanliness

5.4/10

Staff & service

4.8/10

Amenities

4.6/10

Property conditions & facilities

4.4/10

Eco-friendliness

Reviews

8/10 Good

Morris, Lawrenceville

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Nice room
Stayed 1 night in Mar 2024
Response from Carla RediResponse Specialist on Mar 12, 2024
Dear Morris,Thank you for taking the time to tell us about your experience at the HomeTowne Studios Atlanta - Lawrenceville. I am happy to hear that the room met your expectations, prompting your 4/5 score. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

6/10 Okay

Jarrel

Traveled with partner
Disliked: Amenities
The directions on Google maps was not very clear and a bit confusing Google maps actually took me about a block and a half out of the way and made me drive through a neighborhood just to get back on the main street
Response from Red Roof Management on Mar 8, 2024
Dear Jarrel,Thank you for your review following your stay at HomeTowne Studios by Red Roof Atlanta - Lawrenceville. You stated that the directions on Google maps was not very clear, which saddens us. Your satisfaction is important to Red Roof, so we will be taking the feedback you provided into consideration in an effort to make improvements to ensure we offer an exceptional experience for our guests in the future. Please know that we value you as our guest and appreciate your feedback.Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you're in the area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

2/10 Terrible

Ebonie

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Dannielle Rediresponse Specialist on Mar 5, 2024
Hello Ebonie, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS ATLANTA - LAWRENCEVILLE and I are saddened to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Red Roof Management

8/10 Good

Edward

Old smells. Roaches
Stayed 1 night in Feb 2024
Response from mgr on Feb 14, 2024
Sorry for the inconvenience

2/10 Terrible

Kima

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There is a roach infestation issue and the property makes it difficult to get refunded
Stayed 7 nights in Jan 2024
Response from Xao RediResponse Specialist on Feb 5, 2024
Thank you for sharing your feedback following your stay at the HomeTowne Studios by Red Roof Atlanta - Lawrenceville, Kima. It was displeasing to read that the listed insects hindered your stay. Any issue related to pest alerts is quickly addressed through the Pest Control company that we work with, as is standard in the industry. In regard to your difficulty getting a refund, your feedback has been shared with the property.Thanks to your feedback, Red Roof can work towards making the necessary changes. It would be our pleasure to provide you with better stays going forward.Very truly yours,Red Roof Management

2/10 Terrible

Gilbert

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Receptionist
Stayed 3 nights in Jan 2024
Response from Gabrielle RediResponse Specialist on Jan 30, 2024
Thank you for taking a moment to leave a review, Gilbert. The staff and I at the HomeTowne Studios by Red Roof Atlanta - Lawrenceville were disappointed to see your 1/5 score following your stay. In order to get a better understanding of your receptionist comment, please consider adding additional comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Red Roof Management

2/10 Terrible

Roy

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
The room was dirty, when I entered and turned on the lights, I saw a few roaches. I went to the front desk and asked for a refund, I had booked 2 nights. The clerk said I could not receive one, since the rez was booked thru Expedia. After, several attempts to reach management, Expedia came back and reported mgmt would not grant the refund. I left the hotel immediately after I saw the room. I didnt stay any nights, and had to pay for 2 addl nights at another hotel. This is not acceptable. I will be calling my bank to reject the payment.
Stayed 2 nights in Jan 2024
Response from Gabrielle RediResponse Specialist on Jan 30, 2024
Thank you for taking a moment to leave a review, Roy. The staff at the HomeTowne Studios by Red Roof Atlanta - Lawrenceville and I were disappointed to see your 1/5 score following your stay. You indicated that the pest you reported, your inability to get a refund and the other listed issues hindered your experience. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have shared your comments to the relevant team in an effort to address your concerns and should you require further assistance, please contact our Guest Relations department.Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future.With thanks,Red Roof Management

6/10 Okay

Jhonny

Stayed 1 night in Jan 2024
Response from Gabrielle RediResponse Specialist on Jan 30, 2024
Thank you for taking a moment to leave a review, Jhonny. The staff and I at the HomeTowne Studios by Red Roof Atlanta - Lawrenceville appreciate your 3/5 score following your stay. At Red Roof, we aim to deliver positive experiences and we’re happy you were satisfied. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area. Sincerely, Red Roof Management

10/10 Excellent

Ronald

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the money this is a great Hotel The staff was super for check in Room was clean and lots of room Love the full size fridge Wifi was great and TV was great I had no issues with week stay Recommend to his hotel to everyone
Stayed 5 nights in Jan 2024
Response from Tianna RediResponse Specialist on Jan 28, 2024
Hello Ronald, Thank you for taking a moment to share your feedback regarding your recent visit at the HomeTowne Studios by Red Roof Atlanta - Lawrenceville. It is so rewarding to read that you enjoyed the cleanliness of the room, the friendliness of our staff and the Wi-Fi was great. It is Red Roof primary intention to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit.Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,Red Roof Management

2/10 Terrible

Jonathan

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Roaches and dirty rooms
Stayed 3 nights in Dec 2023
Response from Tianna RediResponse Specialist on Jan 26, 2024
Dear Jonathan, I appreciate you sharing your feedback following your stay at the HomeTowne Studios by Red Roof Atlanta - Lawrenceville. I was saddened to read that your stay fell short of your expectations due to the pests you reported and the uncleanliness of the room. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified management of your comments so they can work with the specialists to ensure everything is as it should be.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we wish you all the best in your future travels.Sincerely,Red Roof Management

2/10 Terrible

Carnessa

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
The room was not up to standards
Stayed 1 night in Jan 2024
Response from Carla RediResponse Specialist on Jan 25, 2024
Dear Carnessa,We appreciate you taking your time to share your honest feedback here at the HomeTowne Studios by Red Roof Atlanta - Lawrenceville. It’s disheartening to read that the the room did not meet your expectations. We understand that your overall experience fell far below your expectations, and we are committed to making improvements to ensure that this does not happen in the future. Your feedback is very important to us, so thank you for sharing.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,CarlaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Ingrid

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The convenience parking, gas station and nearby restaurant. It was quite and there was everything I needed.
Stayed 1 night in Jan 2024
Response from mgr on Jan 22, 2024
Thanks for your feedback.

6/10 Okay

Lucille

Traveled with family
Liked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Carla RediResponse Specialist on Jan 21, 2024
Hello Lucille, Thank you for taking a moment to complete our survey. The staff at the HomeTowne Studios by Red Roof Atlanta - Lawrenceville and I thank you for your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, CarlaRed Roof ManagementRediResponse Specialist

2/10 Terrible

Cindy

Traveled with family
Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from Nishaye RediResponse Specialist on Jan 19, 2024
Hello Cindy,Thank you for taking a moment to complete our survey from your recent stay at the HomeTowne Studios by Red Roof Atlanta - Lawrenceville. We are sorry you had a less than satisfactory experience, prompting your 1/5 rating. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,NishayeRed Roof ManagementRediResponse Specialist

2/10 Terrible

Jessa

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We headed there and we couldn't check in because the front desk was closed and we were told that it be open 24/7
Stayed 1 night in Jan 2024
Response from Toni-Ann RediResponse Specialist on Jan 11, 2024
Hello Jessa,Thank you for choosing our HomeTowne Studios Atlanta- Lawrenceville. We're disheartened to know that you were unable to occupy your reservation due to our front desk being closed. Please know that our front Desk Hours are: Monday-Sunday 7:00am - 11:00pm. We apologize for any inconvenience caused. We appreciate your comments and you making us aware of your concerns.Thank you again. We wish you the best in your future travels.Sincerely,Red Roof Management

10/10 Excellent

Kaitlyn

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Everything was okay except for the fact that there were cockroaches in the kitchen and bathroom.
Stayed 1 night in Jan 2024
Response from Toni-Ann RediREsponse Specialist on Jan 11, 2024
Hello Kaitlyn,Your 5/5 score of our HomeTowne Studios and comments regarding being pleased with your stay is appreciated, however, Please note that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. This is not the standard that Red Roof upholds for our hotel and your comments have been relayed to management. Thank you for sharing your concerns and I hope you will have a better stay in our future travels.Very truly yours,Red Roof Management

2/10 Terrible

Mark

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment I checked in there were roaches that greeted me at the door. Parking lot has nothing but potholes in it. Very awful smell of drugs throughout the whole Motel, will never recommend this Motel to anyone
Stayed 1 night in Jan 2024
Response from Toni-Ann RediResponse Specialist on Jan 10, 2024
Hello Mark,Thank you for writing to us about your recent stay. We are utterly disappointed to know that you encountered these distasteful situations during your recent visit. Please accept our apologies. I'll bring this matter to the properties attention in order to review your claims. I do hope that you will return to our hotel, or any of our other Red Roof locations in the future.Sincerely,Red Roof Management

10/10 Excellent

ian

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was in the perfect spot 👌 for resturants or shopping in generally. It was excellent for just waking and sleeping especially if you are visiting friends and family. Not for long term... our bed mattress was coiled ( im guessing they all are) because ours was... so a lot of dips and back pain 😬 but it was excellent for our visit.
Stayed 5 nights in Dec 2023
Response from Toni-Ann RediResponse Specialist on Jan 10, 2024
Hello Ian,We are really happy that we were able to provide you with a satisfactory, comfortable and convenient stay, here at our HomeTowne Studios by Red Roof Atlanta - Lawrenceville. We apologize however, for any inconvenience caused during your stay with the mattress you had in your room. As we work to provide this experience to all of our guests, your comments are encouraging to see. Thank you again for sharing your experience. We look forward to seeing you in your future travels, to provide an even better stay.Sincerely,Red Roof Management

4/10 Poor

Mark

Had too many roaches crawling around I could not even take my things in the hotel from the fear of me taking them with me other than that it was peaceful and quiet,
Stayed 2 nights in Dec 2023
Response from Toni-Ann RediResponse Specialist on Jan 10, 2024
Hello Mark,I appreciate you sharing your feedback following your stay at the HomeTowne Studios by Red Roof Atlanta - Lawrenceville. I am glad you found our hotel to be peaceful and quiet, despite the insects you reported. I truly apologize for the impact this had on your stay and can assure you that this is not reflective of our usual standards. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Nonetheless, your feedback is critical as we strive to deliver a clean, comfortable and value- based stay to all guests.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,Red Roof Management

6/10 Okay

Ashley

Disliked: Amenities
Response from mgr on Jan 4, 2024
thanks

2/10 Terrible

William

Disliked: Cleanliness, property conditions & facilities
Staff was nice. The outside looked nice. Room was horrible. Electrical sockets hanging from the walls, roaches all in the bathroom and kitchen.
Stayed 1 night in Dec 2023
Response from Tianna RediResponse Specialist on Feb 1, 2024
Dear William,I appreciate you sharing your feedback following your stay at the HomeTowne Studios by Red Roof Atlanta - Lawrenceville. It's good to read that you found our staff to be nice. However, I was saddened to read that your stay fell short of your expectations due to the pests you reported, the sockets situation and the other highlighted concerns hindered your stay. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified management of your comments so they can work with the specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,Red Roof Management

2/10 Terrible

Lorna

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Roaches
Stayed 1 night in Dec 2023
Response from Nishaye RediResponse Specialist on Dec 28, 2023
Hello Lorna,Thank you for taking a moment to complete our survey from your recent stay at the HomeTowne Studios by Red Roof Atlanta - Lawrenceville. We are sorry you had a less than satisfactory experience, prompting your 2/10 rating. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,NishayeRed Roof ManagementRediResponse Specialist

2/10 Terrible

Stacey

Disliked: Cleanliness, staff & service, amenities
Stayed 3 nights in Dec 2023
Response from Nishaye RediResponse Specialist on Dec 27, 2023
Hello Stacey,Thank you for taking a moment to complete our survey from your recent stay at the HomeTowne Studios by Red Roof Atlanta - Lawrenceville. We are sorry you had a less than satisfactory experience, prompting your 1/5 rating. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,NishayeRed Roof ManagementRediResponse Specialist

2/10 Terrible

Riley

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was very dirty they had a big problem when I walked in the room it looked nothing like the pictures and there was a rouch bomb on the floor the toilet didn’t work and the shower was filthy
Stayed 1 night in Dec 2023
Response from mgr on Dec 21, 2023
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 Terrible

tanesha

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Oniel Rediresponse Specialist on Dec 19, 2023
Hi Tanesha,We are sorry you had a less than satisfactory experience, prompting your 4/5 rating following your stay at the HomeTowne Studios by Red Roof Atlanta - Lawrenceville. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management

2/10 Terrible

Jessie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I tried 2 different rooms and both had a roach infestation. I had to leave and cancel the reservation to not risk getting bugs in my bag. And because it takes time for the refund to hit I can’t afford another room.
Response from Oniel Rediresponse Specialist on Dec 19, 2023
Hi Jessie,Thank you for taking the time to write a review of your stay at the HomeTowne Studios by Red Roof Atlanta - Lawrenceville. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read that you encountered pests at our hotel. Please know that at RedRoof we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I’ve shared your encounter with management. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,OnielRedRoof ManagementRediresponse Specialist

2/10 Terrible

Danyell

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible and it was roaches everywhere
Stayed 3 nights in Dec 2023
Response from Oniel Rediresponse Specialist on Dec 19, 2023
Hi Danyell,Thank you for taking the time to write a review of your stay at the HomeTowne Studios by Red Roof Atlanta - Lawrenceville. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read that you encountered pests at our hotel. Please know that at RedRoof we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I’ve shared your encounter with management. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,OnielRedRoof ManagementRediresponse Specialist

10/10 Excellent

Kaitlyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Kerry-Lee RediResponse Specialist on Dec 18, 2023
Hello Kaitlyn,Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the HOMETOWNE STUDIOS ATLANTA - LAWRENCEVILLE. It’s great to see you enjoyed your stay, resulting in a 5/5 score. At Red Roof, we aim to deliver enjoyable experiences for all our guest and we’re proud to have achieve that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Comments like yours, is always an encouragement to all of our staff as we aim to continuously improve the quality of our services to enhance our guest experiences.Thank you again for sharing your review and we can’t wait to see you under our roof soon.Sincerely,Red Roof Management

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Kerry-Lee RediResponse Specialist on Dec 18, 2023
Hello Valued Guest, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS ATLANTA - LAWRENCEVILLE and I are saddened by your low score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

4/10 Poor

Daphine

Disliked: Property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Kerry-Lee RediResponse Specialist on Dec 18, 2023
Hello Daphine, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS ATLANTA - LAWRENCEVILLE and I are saddened by your low score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

2/10 Terrible

Margarito

Disliked: Cleanliness, staff & service, property conditions & facilities
Nothing
Stayed 4 nights in Nov 2023
Response from mgr on Dec 21, 2023
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

10/10 Excellent

Nathaniel

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff was superb!!
Stayed 1 night in Nov 2023
Response from Antonio,RediResponse Specialist on Nov 29, 2023
Dear Nathaniel,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the HOMETOWNE STUDIOS ATLANTA - LAWRENCEVILLE. It’s great to hear that you found our staff to be very hospitable and professional in addition to the property/rooms being suitable for your accommodation needs. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Antonio,Red Roof ManagementRediResponse Specialist

10/10 Excellent

James

Disliked: Property conditions & facilities
Stayed 7 nights in Nov 2023
Response from mgr on Nov 24, 2023
thanks

2/10 Terrible

Marlon

Disliked: Cleanliness, staff & service, property conditions & facilities
customer service .00
Stayed 1 night in Nov 2023
Response from mgr on Nov 22, 2023
Sorry for your recent stay

4/10 Poor

Will

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Needs to clean the rooms. Very poor
Stayed 1 night in Nov 2023
Response from mgr on Nov 20, 2023
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Please give us another chance to make it right.

2/10 Terrible

Deon

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Nov 2023
Response from Antonio,RediResponse Specialist on Nov 18, 2023
Hello Deon, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS ATLANTA - LAWRENCEVILLE. I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist

10/10 Excellent

Marvin

Stayed 3 nights in Nov 2023
Response from Antonio,RediResponse Specialist on Nov 18, 2023
Hello Marvin, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS ATLANTA - LAWRENCEVILLE. I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist

6/10 Okay

Namcy Starr, Midland

Stayed 6 nights in Nov 2023
Response from Antonio,RediResponse Specialist on Nov 18, 2023
Hello Namcy Starr, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS ATLANTA - LAWRENCEVILLE and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist

4/10 Poor

Javier

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Antonio,RediResponse Specialist on Nov 16, 2023
Hello Javier, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS ATLANTA - LAWRENCEVILLE and I appreciate your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist

10/10 Excellent

Abrahaman

Liked: Cleanliness, staff & service, property conditions & facilities
M
Stayed 7 nights in Nov 2023
Response from mgr on Nov 15, 2023
Thanks so much for your feedback

10/10 Excellent

Tremontez

Stayed 1 night in Nov 2023
Response from mgr on Nov 12, 2023
Thanks

2/10 Terrible

Crystal

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the worst hotel!! Unclean surfaces, roaches, the smell was awful. My bathroom faucet wasn’t anchored and the entire thing lifted up! Employees were rude. Not even worth a dime!! I had to check out and go somewhere else. Save your money and don’t book here. The location was good but the hotel itself was terrible. It needs to be up to code and throughly cleaned!!
Response from mgr on Nov 9, 2023
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Plenty of roaches
There were four roaches in my room. The family next door were drunk and singing outside my room at 2:09 a.m., we had to yell at them twice before they stopped.
Stayed 1 night in Nov 2023
Response from Xao Red Roof Management RediResponse Specialist on Nov 7, 2023
Dear Valued Guest,Thank you for taking the time to tell us about your experience at the HomeTowne Studios by Red Roof Atlanta - Lawrenceville. I am sorry that your experience did not meet your expectations. You stated that the listed insects and the disturbance from others outside hindered your stay. Any issue related to pest alerts is quickly addressed through the Pest Control company that we work with, as is standard in the industry. In an effort to rectify these in a timely manner, I have shared your comments with the property.Thanks to your feedback, Red Roof can work towards making the necessary changes. It would be our pleasure to provide you with better stays going forward.Very truly yours,XaoRed Roof ManagementRediResponse Specialist

10/10 Excellent

Colette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is wonderful.... Your staff made this a pleasant experience
Stayed 3 nights in Oct 2023
Response from mgr on Nov 2, 2023
Thanks so much for your feedback.

2/10 Terrible

Gaymon

Disliked: Cleanliness, staff & service, property conditions & facilities
Nasty
Stayed 11 nights in Sep 2023
Response from mgr on Oct 30, 2023
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

4/10 Poor

Euro

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from mgr on Oct 30, 2023
thanks

8/10 Good

Demetrice

Traveled with partner
Liked: Staff & service, amenities
When you walk into the room it smelled stale no fresh cleaning smell. Good thing I had my own room spray. I saw two roaches. One average size one coming from the night stand area going towards the door. The one was a baby in the bathroom.
Stayed 1 night in Oct 2023
Response from mgr on Oct 26, 2023
I hope this note finds you well. We have sent your feedback to the personnel concerned. I apologize for this bad experience.

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities
Wish it allows pets
Stayed 2 nights in Oct 2023
Response from mgr on Oct 23, 2023
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Landon

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our hotel room smelled terrible and there were cockroaches everywhere
Stayed 1 night in Oct 2023
Response from Antonio,RediResponse Specialist on Oct 22, 2023
Dear Landon,I appreciate you sharing your feedback following your stay at the HOMETOWNE STUDIOS ATLANTA - LAWRENCEVILLE. I was saddened to read that your stay fell short of your expectations due to roaches and unpleasant odors. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,Antonio,Red Roof Management RediResponse Specialist

10/10 Excellent

Felicia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is friendly when I visit the office
Stayed 1 night in Oct 2023
Response from LaTunde Murrant. Rewards Specialist on Oct 21, 2023
Dear Felicia,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS ATLANTA - LAWRENCEVILLE. It's great to see you enjoyed your stay, resulting in a 5/5 score. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding that the staff was friendly when you visited the office. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. We hope to continue to provide great experiences for you. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Sincerely,LaTundeRed Roof Management RediResponse Specialist