Indoor pool, outdoor pool

Reviews of SureStay Plus Hotel by Best Western Lawton

2.5 out of 5
SureStay Plus Hotel by Best Western Lawton
1125 E Gore Blvd, Lawton, OK

Reviews

7.4

Good

Rating 10 - Excellent. 317 out of 1002 reviews" "
Rating 8 - Good. 312 out of 1002 reviews" "
Rating 6 - Okay. 174 out of 1002 reviews" "
Rating 4 - Poor. 109 out of 1002 reviews" "
Rating 2 - Terrible. 90 out of 1002 reviews" "

7.4/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

6.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Jeron

Disliked: Property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Jerine

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed staying here. Will come back!
Stayed 3 nights in Mar 2024

8/10 Good

Cindi

Traveled with family and small children, Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service
The matresses and electric outlets should be replaced. The staff was amazing. Inside pool was clean. Outside area around pool and seating areas is very peaceful.
Stayed 3 nights in Mar 2024
Response from Guest Services on Mar 31, 2024
Thank you for taking the time to leave us a review from the entire staff. We will go over your concerns with maintenance. We hope you stay with us again in the future!

8/10 Good

Miriam

Business traveler
Liked: Staff & service
The property was spacious. We found a garden roach stuck in the sink. I could hear the next door guest talking. The hotel is older and has great potential. We loved the morning continental breakfast!
Stayed 3 nights in Mar 2024
Response from Tonita on Mar 31, 2024
Thank you so much for leaving us a review! So sorry about the inconveniences that occurred on your stay. We hope to have you stay with us again!

10/10 Excellent

Luis

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice spot would recommend!
Stayed 3 nights in Mar 2024
Response from Guest Services on Mar 31, 2024
Thank you so much for leaving a review! We hope to have you stay with us again.

8/10 Good

Samantha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and helpful. We felt welcome. The room was clean, good sized and nicely decorated. The hotel was older but maintained pretty well. The door handle had a hole in it but didn’t affect the door’s function. The counters, sink and shower materials were very nice but sadly were sealed cheaply. The price of the room was reasonable and the breakfast was great, many choices with hot items better than what was offered at the other hotels around the area. The only problem was the toaster didn’t work. Pool was very nice plus they had second pool outside which we didn’t use since it was cooler weather. Overall very nice, I would recommend staying here.
Stayed 4 nights in Mar 2024
Response from Owner on Mar 31, 2024
Samantha - On behalf of the entire team, I would to thank you for sharing your experience. As an older property, it requires considerably more work and on going improvements for our team, whom works diligently and passionately each day to ensure our hotel is clean, well maintain and providing exceptional customer service. Please know that your review means so much to the team when all their efforts was recognized. Once again, thank you for giving us the opportunity to serve you.

8/10 Good

Eric

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
It was pretty good for an older motel. Breakfast was great. Rooms were fairly clean. I would stay there again. Counter desk clerks were really nice and friendly. Give them a raise.
Stayed 2 nights in Mar 2024
Response from Owner on Mar 31, 2024
Eric - On behalf of the entire team, I would like to thank you for the 4 Stars Review! I am delighted to know that you enjoyed your stay with us. We pride ourselves on cleanliness, and our warm and welcoming staff. It's a pleasure to know that their efforts were recognized. I will be sure to share your comments with the team, as I know they will be just as appreciative as I am.Thank you for giving us the opportunity the serve you!

10/10 Excellent

Jack

Liked: Cleanliness, property conditions & facilities
Very nice place to stay and close to the airport.
Stayed 2 nights in Mar 2024
Response from Tonita on Apr 1, 2024
Thank you so much for leaving us a review Jack! We strive to provide the best experience possible and are thrilled to know that we succeeded.

4/10 Poor

Gwen

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Guest Service on Mar 21, 2024
On behalf of the entire team, I would like to apologize for not exceeding your expectations. Thank you for allowing us to serve you.

6/10 Okay

Tunisia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Jeanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

4/10 Poor

Vicky

Liked: Staff & service
Disliked: Property conditions & facilities
This property needs refreshing. It is getting shabby but is ok if you are on a budget. Staff was very nice and their breakfast offers a nice variety. There is both an indoor and outdoor pool.
Stayed 2 nights in Mar 2024
Response from GM on Mar 21, 2024
Vicky - Thank you for completing the survey regarding your recent stay at our property. On behalf of the entire team, I would like to apologize for not exceeding your expectations. Please know that safety and cleanliness of our guests remain paramount. As a local veteran owned and operated, our goal has always been to providing the best value, safety, clean and superior hospitality, safe. I would like apologize for letting you feel otherwise. We are continuing to update and improve the property as it’s one of our top priority. Thank you for giving us the opportunity to serve you. Kindest Regards

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Tonita on Jan 31, 2024
On behalf of the entire staff, we thank you for the amazing feedback, and hope to see you again!

6/10 Okay

Jared

Stayed 3 nights in Jan 2024

10/10 Excellent

Travis

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Mike

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

4/10 Poor

M

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
It is rare for me to leave reviews but this time I must. I want to start by saying that the staff, everyone, receives 5 stars. They were all nice and friendly. The hotel itself lacks in all areas - the bed was warped, the pillows were tiny and not comfortable, the bed cover was basically a blanket between two sheets. Overall, very uncomfortable. We were there 3 nights and never had the room done. I had to ask for clean towels. The shower pressure was weak and water didn’t drain. The only option for food after hours was limited to vending machines. The hotel structure needs repairs. I was very disappointed. I can’t imagine Best Western execs would approve.
Stayed 3 nights in Nov 2023
Response from General Manager on Dec 11, 2023
On behalf of the entire team, I would like to thank you for sharing your experience. As an older property and Economy Class Hotel, our team works diligently and passionately each day to provide the highest level of hospitality. Please know that your review means so much to the team when all their efforts wad recognized.We would like to apologize for not exceeding your expectations. We truly value your feedback and will heed your concerns as we continue to improve our facilities. Thank you for giving the opportunity to serve you.

10/10 Excellent

Kera

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Angelo

Nothing
Stayed 2 nights in Dec 2023

10/10 Excellent

Michael

Liked: Staff & service
Staff was great
Stayed 1 night in Dec 2023

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Good clean hotel

4/10 Poor

Anika

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Melanie on Dec 7, 2023
Dear Anika,On behalf of the entire staff I would like to apologize for not meeting your expectations.

6/10 Okay

Trystan

Business traveler, Traveled with partner
Liked: Staff & service
It wasn’t too bad, could of been a little bit more updated
Stayed 3 nights in Nov 2023
Response from Melanie on Dec 7, 2023
Dear Trystan,On behalf of the entire staff I would like to thank you for taking the time to provide us with your feedback.

10/10 Excellent

Polet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Nicole

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Nov 2023

4/10 Poor

Jennifer

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel was nothing like the pictures online. It was under construction and loud and very outdated. We didn’t get room service one time in the three days we were there. I would not stay here ever again.
Stayed 3 nights in Nov 2023
Response from Melanie on Dec 7, 2023
Dear Jennifer,On behalf of the entire staff I would like to apologize for not meeting your expectations.

10/10 Excellent

Gary

Business traveler, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Older motel but comfortable.
Stayed 1 night in Nov 2023

8/10 Good

Randy, Ventura

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing unique. Staff was friendly and helpful.
Stayed 1 night in Nov 2023
Response from Mel on Dec 2, 2023
Randy,Thank you for taking the time to provide us with your feedback.

6/10 Okay

Valesita

Traveled with family
Stay was average. Paid 90 and wasn’t impressed with the room. A lot of noise.
Stayed 1 night in Nov 2023
Response from Tonita on Nov 13, 2023
Thank you on behalf of the entire staff for providing your feedback!

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Real eggs for breakfast. Nice stay
Stayed 1 night in Nov 2023
Response from Tonita on Nov 13, 2023
Thank you for staying with us and providing feedback! We look forward to seeing you again!

8/10 Good

Shani, Sibley

Traveled with group
Disliked: Property conditions & facilities
The property needs a renovation. It is old and outdated. Paint is so thick on the walls. You can tell it has painted over multiple times. Has that musty smell in the room. Bed was comfortable. Bathroom was okay. Amenities were average. Recommend complete reno.
Stayed 3 nights in Nov 2023

8/10 Good

Regina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

8/10 Good

Kimberly

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at front desk were friendly and helpful, maids were nice and helpful and breakfast staff had everything nice and setup and clean for breakfast....overall good atmosphere!
Stayed 4 nights in Nov 2023
Response from Tonita on Nov 14, 2023
Thank you for your good feedback, on behalf of the entire staff we are pleased to hear about your great experience during your stay. Hope to see you soon!

8/10 Good

Mary Danielle

Traveled with partner
Liked: Cleanliness, staff & service
Needs to be updated
Stayed 2 nights in Nov 2023

10/10 Excellent

charles r

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Tonita on Nov 14, 2023
Thank you for your feedback!

8/10 Good

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property, large rooms with sinks outside the bathroom always a plus when travling with teenagers. only complaint was lobby was under renovation so no breakfast and small room to check in and out...i am guessing will be nice when done.
Stayed 2 nights in Nov 2023
Response from Tonita on Nov 14, 2023
Thank you for your feedback, renovations in the lobby are now complete and breakfast is back in service! On behalf of the entire staff, we hope to see you soon.

8/10 Good

Sheryl

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very quiet.
Stayed 1 night in Oct 2023
Response from General Manager on Oct 29, 2023
Sheryl, Thank you for your 4 Stars review. We are delighted you enjoyed your stay with us. Have a Safe Travels!

8/10 Good

Christi

Business traveler
Liked: Cleanliness, staff & service
It’s ok
It was clean and the bed was comfortable, this hotel appears to be a place that people are using as a residence. Several people in the parking lot, all seemed friendly.I did not feel unsafe.
Stayed 2 nights in Oct 2023
Response from General Manager on Oct 29, 2023
Christi, Thank you so much for taking the time to share your experience on Hotels.com.Yes, we do have long term guests such as Military Families waiting for housing, contractors working on Fort Sill, Soldiers for school/training. Thank you for giving us the opportunity to serve you.

4/10 Poor

Binswanger

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I was not happy with the hotel there was dirty water in the bathtub. There were plumbing issues room smelled like moldy water. I was very disappointed. I will not stay again.
Stayed 4 nights in Oct 2023

8/10 Good

Justin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Mary

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great shape for older establishment. Although it is casino resort. Lawton soccer fields is just across Hwy 7 adjacent to the property. Casino is totally separate. Convenient parking.
Stayed 1 night in Oct 2023

6/10 Okay

Rosalio

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

2/10 Terrible

Selleca

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gross! 2.5 Hotel not worth more than 20.00 a night
Hotel was disgusting, rooms smelled horrible. Shower was still dirty from the last guest. Will never stay at this location again.
Stayed 3 nights in Oct 2023
Response from Melanie on Oct 20, 2023
Dear Selleca/ Rylan Russell,On behalf of the entire staff I would like to apologize that your 3 night stay with us did not meet your expectations. We have relayed your concerns to their corresponding departments. We appreciate your time to provide us with your feedback. If we are able to serve you and family in the future, please know that front desk personnel is available at all times for any guest concerns. Thank you again.

6/10 Okay

Patricia, Bethany

Traveled with partner
Disliked: Property conditions & facilities
8am the workers re in the hallway talking so loud it woke us up.
Stayed 2 nights in Oct 2023
Response from Melanie on Oct 16, 2023
Dear Patricia,We thank you for taking the time to provide us with your feedback and behalf of the entire staff I would like to apologize. Your concern has been notated and directed to all personnel.

10/10 Excellent

Appollonian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Melanie on Oct 16, 2023
Dear Appollonia,On behalf of our entire staff we would like to thank you for taking the time to providing us with your feedback. Thank you for allowing us to serve your family.

10/10 Excellent

Tishyra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Pleased with the Services
I would just like to say that although the hotel was a bit aged, the staff was extremely kind and went above and beyond in accommodating myself and my parents during our stay. I would like to especially thank MELANIE, the woman at the front desk who was EXTREMELY HELPFUL and went ABOVE AND BEYOND the perimeters of her job. We were there all the way from Pennsylvania to see my son graduate from basic training at Fort Sill and she made us very much as ease as we navigated in the area. A special "God Bless You" to her and the staff who made sure the building was cleaned daily. The free breakfast also did not disappoint and we were all grateful to receive it.
Stayed 2 nights in Oct 2023
Response from Kanchana on Oct 16, 2023
Dear Tishyra,On behalf of the entire staff we would like to thank you for providing us with your feedback. We are delighted the hear that we were able to provide your with exceptional service. We hope the rest of travels went smoothly and congratulations again to your graduate.

8/10 Good

Brent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a nice facility and enjoyed the stay.
Stayed 2 nights in Oct 2023
Response from Melanie on Oct 14, 2023
Dear Brent,Thank you for taking the time to provide us with your feedback. We are delighted to hear you found your stay enjoyable. We hope to serve you and your family again soon.

10/10 Excellent

Toni

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, super nice staff,excellent breakfast
Stayed 2 nights in Oct 2023

10/10 Excellent

Rodney

Stayed 4 nights in Oct 2023

10/10 Excellent

Gary, Clearfield

Stayed 3 nights in Oct 2023