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Reviews of Days Inn by Wyndham Lawton

2 out of 5
Days Inn by Wyndham Lawton
601 Nw 2nd St, Lawton, OK

Reviews

5.4
Rating 10 - Excellent. 112 out of 630 reviews" "
Rating 8 - Good. 99 out of 630 reviews" "
Rating 6 - Okay. 99 out of 630 reviews" "
Rating 4 - Poor. 106 out of 630 reviews" "
Rating 2 - Terrible. 214 out of 630 reviews" "

5.6/10

Cleanliness

6.2/10

Staff & service

4.8/10

Amenities

5.2/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sophia CSR on Apr 15, 2024
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Excellent

Ivan

Business traveler, Traveled with partner
Liked: Cleanliness, amenities
Muy bien
Stayed 1 night in Apr 2024
Response from Sophia CSR on Apr 13, 2024
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

8/10 Good

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the highway and very affordable
Stayed 1 night in Apr 2024
Response from Sophia CSR on Apr 9, 2024
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

8/10 Good

Lynn

Traveled with partner
Disliked: Amenities
The Continental breakfast was a joke they had cheap granola bars that me and my wife couldn't eat and they substituted Orange juice for sunny D in a mini bottle everything was a joke
Stayed 1 night in Apr 2024
Response from Sophia CSR on Apr 6, 2024
Dear Guest,Thank you for taking the time to share your wonderful rating. However, I'm sorry to hear about your disappointing experience with the Continental breakfast. It sounds like the offerings didn't meet your expectations and fell short of what you were hoping for. It can be frustrating when accommodations don't align with what you were anticipating. If you have the opportunity, it might be worth providing feedback to the hotel management so they can address these issues and improve the experience for future guests.

4/10 Poor

Kim

Traveled with partner
Disliked: Cleanliness
It was a lot more run down than what the picture shows. I wouldn’t stay there again.
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 30, 2024
Dear Guest,Thank you for taking the time to share your feedback regarding your experience. We apologize for the inconvenience faced by you. We have spoken to the concerned person, and we wish to serve you better the next time. We will always ensure that we keep delighting you with our facilities and services.

8/10 Good

Lorna

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Sophia CSR on Mar 26, 2024
Dear Guest,Guest satisfaction is our number one objective, we appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.

2/10 Terrible

Christopher

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dried squished roach on the wall. Bathroom was a disaster. NO BREAKFAST!!
Response from Sophia CSR on Mar 20, 2024
Dear Guest,We are sad to see you unhappy. On behalf of our entire team, I would like to apologize for the inconvenience you faced regarding the roaches. We will surely forward your valuable feedback to our team for improvements. Our Team hopes to serve you better next time. Please give us another chance to improve our services.

6/10 Okay

Stephanie

Traveled with partner
Disliked: Amenities, property conditions & facilities
The room was subpar, but the area around is pretty decent shopping and eateries close by
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 11, 2024
Dear Guest,It is disheartening to hear about your experience. Please accept our apologies for the issues you encountered. We will speak with our team to ensure that similar incidents will be prevented in the future. Our Team hopes you will give us another opportunity to provide you with a better stay.

2/10 Terrible

Luisa

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The "complementary" breakfast was coffee, orange juice and a granola bar. Bed sheets were stained. Some staff were very rude. Bathroom sink was clogged. Only one kids channel on the TV. Overall it was a terrible stay. Definitely will not book again.
Stayed 2 nights in Feb 2024
Response from Sophia CSR on Feb 27, 2024
Dear Guest,It is disheartening to hear about your experience. Please accept our apologies for the issues you encountered. We will speak with our team to ensure that similar incidents will be prevented in the future. Our Team hopes you will give us another opportunity to provide you with a better stay.

10/10 Excellent

raymond

Liked: Cleanliness, staff & service, property conditions & facilities
Shampoo, coffees maker but no coffee
Stayed 1 night in Feb 2024
Response from Sophia CSR on Feb 27, 2024
Dear Guest,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.

2/10 Terrible

Carmen

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was all horrible. There was nothing about our stay that was even ok other than we slept maybe a couple hrs a night comfortably. The lobby looked decent, but then around the building looked a mess, trash bags abandoned, when we walked into our room maybe 2 minutes later someone was jiggling the door knob thinking it was their room. there was stains all over the walls, the head board had marks like it had been splashed with liquid (unsure what kind), and then as if all that wasn’t enough or bad enough, there was cockroaches. They only provided 2 towels that had hair all over them and they never even tried to come clean the room even one time. WE STAYED 3 nights. This was the absolute worst stay at a days in we have ever had and honestly that was hard to beat. Also the phone didn’t even work. NEVER AGAIN!
Stayed 3 nights in Feb 2024
Response from Sophia CSR on Feb 19, 2024
Dear Guest,We are truly sorry for your recent experience with our hotel. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit.

4/10 Poor

Eric

Stayed 1 night in Feb 2024
Response from Sophia CSR on Mar 20, 2024
Dear Guest,It is disheartening to see this rating. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

4/10 Poor

Althea

Traveled with family
Disliked: Property conditions & facilities
Bed sound horrible, my brother tv wasn’t working.
Stayed 2 nights in Jan 2024
Response from Sophia CSR on Jan 22, 2024
Dear Guest,We are truly sorry for your recent experience with our hotel. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit.

8/10 Good

Cozzie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I'm glad it was available on this day. I could here the contractors leaving for breakfast. The room was up some stairs that i didn't feel safe because I'm elderly and handicap but at least it was the first room at the top of the stairs. No bedbugs. It was clean towels were thin but usable. Momma always say you get what you paid for. For the price it was great.
Stayed 1 night in Dec 2023
Response from Sophia CSR on Jan 18, 2024
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

10/10 Excellent

ALICIA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Sophia CSR on Jan 18, 2024
Dear Guest,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.

8/10 Good

David E.

Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was more than kind as well as helpful.
Stayed 2 nights in Dec 2023
Response from Sophia CSR on Jan 2, 2024
Dear Guest,Thank you for your kind comments your feedback will encourage all of our staff as we strive to provide an exceptional and memorable experience for every guest. We can't wait to see you again!

2/10 Terrible

Travis

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
THE BREAKFAST THAT SHOWS ON THE PICTURES ARE DECENT BUT YOU GET ORANGE JUICE AND A GRANOLA BAR AND COFFEE AND THATS IT. THE BEDS ARE VERY UNCOMFORTABLE. THEY DO HAVE A NICE LOUNGE TO HAVE DRINKS.
Stayed 2 nights in Dec 2023
Response from Sophia CSR on Jan 2, 2024
Dear Guest,We are truly sorry for your recent experience with our hotel. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit.

8/10 Good

Jimmy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Sophia CSR on Dec 19, 2023
Dear Guest,We appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We would love to host you again.

2/10 Terrible

Anjelica

Stayed 2 nights in Dec 2023
Response from Sophia CSR on Jan 9, 2024
Dear Guest,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

8/10 Good

Victoria

Liked: Cleanliness
Disliked: Amenities
Stayed 1 night in Dec 2023
Response from Sophia CSR on Dec 14, 2023
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

6/10 Okay

Edna

Stayed 4 nights in Dec 2023
Response from Sophia CSR on Dec 14, 2023
Dear Guest,We appreciate the 3-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We would love to host you again.

6/10 Okay

Tawana

Stayed 3 nights in Dec 2023
Response from Sophia CSR on Dec 11, 2023
Dear Guest,We appreciate the 3-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We would love to host you again.

10/10 Excellent

Jose

Stayed 2 nights in Nov 2023
Response from Sophia CSR on Dec 23, 2023
Dear Guest,Thank you for an excellent 5-star rating. We are glad that you had a nice stay with us and always welcome our guest's ideas and suggestions. We would love to host you again.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Nov 2023
Response from Sophia CSR on Nov 28, 2023
Dear guest,We appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We would love to host you again.

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Sophia CSR on Nov 19, 2023
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

2/10 Terrible

Curtis

Stayed 1 night in Nov 2023
Response from Sophia CSR on Nov 30, 2023
Dear Guest,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

2/10 Terrible

Caroline

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was disgusting. There was a burn hole in our bed, the light switch next to the door did not work, the mattress was thin as if it was a cot and no comforter, just a fan fleece blanket under a sheet, it wreaked of fried chicken and Chinese food. You know it’s going to be terrible when a sign is placed at the front desk recommending others to check the rooms prior to purchasing — I did not see this sign but was told about it from someone else after already paying. We did not stay here after looking at the room and they refused us a refund so I disputed it with my bank because the manager is greedy.
Stayed 3 nights in Nov 2023
Response from Sophia CSR on Nov 8, 2023
Dear Guest,It is disheartening to hear about your experience. Please accept our apologies for the issues you encountered. We will speak with our team to ensure that similar incidents will be prevented in the future. Our Team hopes you will give us another opportunity to provide you with a better stay.

2/10 Terrible

wiley

Stayed 2 nights in Oct 2023
Response from Sophia CSR on Nov 26, 2023
Dear Guest,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

10/10 Excellent

PowerTurtle

Stayed 1 night in Oct 2023
Response from Sophia CSR on Nov 19, 2023
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

8/10 Good

Donald

Stayed 1 night in Oct 2023
Response from Sophia CSR on Oct 31, 2023
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

2/10 Terrible

Sabrina

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing rooms
The experience my family and I had was very horrible. Arriving at check in was an issue. The rooms that were reserved were not the rooms we were giving. The rooms were not clean when we arrived and we had to wait 30 minutes or more before we could get in the rooms. The sheets that were on the bed has holes in them. The bathroom in one of the rooms had blood on the floor and roaches in the room. The television in the other room that was giving to us didn’t work upon arrival and there had a maintenance guy to come in to fix the tv. Upon making the reservations we were informed that their would be a continental breakfast and the only thing that was offered was coffee and a granola bar. I would not recommend anyone to reserve a room here at all.
Stayed 1 night in Oct 2023
Response from Sophia CSR on Oct 31, 2023
Dear Guest,It is disheartening to hear about your experience. Please accept our apologies for the issues you encountered. We will speak with our team to ensure that similar incidents will be prevented in the future. Our Team hopes you will give us another opportunity to provide you with a better stay.

2/10 Terrible

Chanda

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
NEVER AGAIN
Horrible!! Would not recommend and would never again! Everyday something went wrong with the room. Day one the tv didn’t work it took maintenance about 3 hours to get it to work, day two the door wouldn’t close… maintenance claimed it was fixed but more like a bandaid because the issue was still there you just had to lift the door to close it.. next day the top lock was coming off so I was practically locked in the room.. another 2-3 hours for repair. And it was def giving one of those low budget hotels where people live… horrible experience.
Stayed 3 nights in Oct 2023
Response from Sophia CSR on Oct 31, 2023
Dear Guest,I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience. We take this quite seriously and will take appropriate steps. Thank you again for taking the time to share this experience and for your valuable business.

6/10 Okay

Carla

Traveled with family
Liked: Staff & service
Stayed 2 nights in Oct 2023
Response from Sophia CSR on Oct 27, 2023
Dear Guest,We appreciate your business and your time for rating your stay. If you wish, you can share your experience in detail and let us know about the pros and cons. We welcome our guest's feedback, both positive and negative, to improve our services.

2/10 Terrible

Terry

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is awful. I stay at lower tier hotels all the time all over the USA. This is a never stay again
Stayed 2 nights in Oct 2023
Response from Sophia CSR on Oct 27, 2023
Dear Guest,It is disheartening to hear about your experience. Please accept our apologies for the issues you encountered. We will speak with our team to ensure that similar incidents will be prevented in the future. Our Team hopes you will give us another opportunity to provide you with a better stay.

2/10 Terrible

Kellie

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Although the per night rate was excellent, that does not mean that I should have to sleep in dirty run down room. Carpets were filthy, bed sheet may have been white at one time, but now as dingy and had a tear int it. There was a used bar of soap and previously used wash cloth in the shower. There was a hole in the bathroom wall where I assume a towel rack was at one time and there were no tissues. As for breakfast, which I thought was included, consisted of a citrus juice and a granola bar. The only redeeming quality was that water pressure was good and was hot. Would not recommend this a a good place to lay your head.
Stayed 2 nights in Oct 2023
Response from Sophia CSR on Oct 27, 2023
Dear Guest,We are truly sorry for your recent experience with our hotel. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit.

2/10 Terrible

DeWayne

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
There was a lot of broken windows, and very rude person at the front desk.. Wouldn’t give me a refund. Didn’t stay there, found a different place to stay. It’s rundown and felt very unsafe…
Stayed 2 nights in Oct 2023
Response from Sophia CSR on Oct 20, 2023
Dear Guest,I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience. We take this quite seriously and will take appropriate steps. Thank you again for taking the time for sharing this experience and for your valuable business.

10/10 Excellent

Dallas

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Sophia CSR on Oct 20, 2023
Hello,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

4/10 Poor

Jenifer

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Stay as a last resort.
Everything was dirty or broken. Outlets were pulled from the wall. If you bumped it, it shorted out wall lamps above bed. Linens were stained. Hair in the sink. Floors needed swept. Dust on headbords. Security latch on door was starting too pull away. Outside stairs were crumbly. Desk staff were rude when we check out a day early do the mess.
Stayed 3 nights in Oct 2023
Response from Sophia CSR on Oct 16, 2023
Hello,We are very sorry to hear about the inconvenience caused by these issues, and we did not meet your expectations. Please note that your concerns have been passed on to our housekeeping team for improvement and will hope you give us another chance to improve our services. Our team is looking forward to hosting you again soon!

4/10 Poor

Robert

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
There was no daily housekeeping and was told housekeeping only comes in twice a week. We had to ask for clean towels. There was no breakfast, continental or otherwise, just granola bars, coffee, and juice. We only one trash can in the room and had to ask for another. The room had no telephone. When I asked about this at the front desk I was told that the facility was undergoing renovations and that the telephones were scheduled to be installed during the first week of our stay. They never were (we were there for two weeks). There was no iron or ironing board nor were there any tissues. The hallway had a bad smell of dog urine and marijuana smoke. Our door had a broken safety hasp on the door but was replaced upon request. The hair dryer broken but was also replaced upon request. The internet "lagged" frequently and was unreliable. Exterior trash cans overflowing. The bath tub had no stopper in it nor was there an exhaust fan. You could see where a fan had been removed from the ceiling and the hole patched over poorly. We saw several roaches and large spiders in our room. The 3, 6, & 9 on the microwave keypad didn’t work. There was no restaurant as advertised unless it was in the on-site bar (which if we had anyone under 21 could not have gone into). There was only one working ice machine which was not enough to handle a facility of this size (approx. 100 rooms). If I could give it negative stars, it would definitely rate a minus 10 stars.
Stayed 12 nights in Sep 2023
Response from Sophia CSR on Oct 16, 2023
Hello,Thank you for sharing your feedback about your stay with us! We sincerely apologize for your subpar experience at our property. This is generally not what our guests experience with us and we hope you give us a chance to make it better for you. This issue has been taken up with our management and we are taking committed steps to rectify it and ensure this does not happen again.

2/10 Terrible

Ily

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Sophia CSR on Oct 16, 2023
Hello,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

4/10 Poor

Brodie

Business traveler, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Not sure how long this place has been there, may be time for an upgrade, but it made you feel like you were staying in a run down place where no one cares about the property or building itself.
Stayed 1 night in Oct 2023
Response from Sophia CSR on Oct 7, 2023
Hello,We are truly sorry for your recent experience with our hotel. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Sophia CSR on Oct 7, 2023
Hello,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dont stay here.. run!!
Well first impression was i should of shopped around more. But it was too late since i reserved online. There was nothing secure about the building. The hallways were very dirty and needed cleaning. The curtains wouldn't close all the way, so the night lights kept me from sleeping and air conditioner made noises throughout the night. It was advertised they had breakfast, which is important to most . All i was told is they had coffee and granola bar. Wouldn't recommend this place if there's other places available. Only good as last resort.
Stayed 2 nights in Sep 2023
Response from Sophia CSR on Oct 3, 2023
Hello,It is disheartening to hear about your experience. Please accept our apologies for the issues you encountered. We will speak with our team to ensure that similar incidents will be prevented in the future. Our Team hopes you will give us another opportunity to provide you with a better stay.

4/10 Poor

Juan Paolo

Disliked: Cleanliness, staff & service, property conditions & facilities
Response from Sophia CSR on Oct 3, 2023
Hello,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

10/10 Excellent

Tammy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Sophia CSR on Oct 3, 2023
Hello,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

8/10 Good

Kimberley

Traveled with family
Liked: Staff & service
Visiting my daughter
I only stayed here because my normal place I stay was booked. It’s ok our room wasn’t cleaned good the tv wasn’t great and the phone didn’t work I had to walk back to the office just to ask questions. I would stay here if nothing else was available.
Stayed 2 nights in Sep 2023
Response from Sophia CSR on Oct 3, 2023
Hello,We appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We would love to host you again.

10/10 Excellent

Wanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Horel and Great Value
Very nice hotel and located in a perfect spot. It is very clean and safe. All amenities are close by.
Stayed 1 night in Sep 2023
Response from Sophia CSR on Sep 27, 2023
Hello,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

6/10 Okay

Cavy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Sophia CSR on Sep 27, 2023
Hi Cavy,We appreciate your business and your time for rating your stay. If you wish, you can share your experience in detail and let us know about the pros and cons. We welcome our guest's feedback, both positive and negative, to improve our services.

2/10 Terrible

Hushane

Disliked: Cleanliness, staff & service, property conditions & facilities
The vending machine was so dirty was there for 3 days and no one came to clean my room it was the worst hotel I have been to
Stayed 3 nights in Sep 2023
Response from Sophia CSR on Sep 24, 2023
Hello,We are very sorry to hear about the inconvenience caused by these issues, and we did not meet your expectations. Please note that your concerns have been passed on to our housekeeping team for improvement and will hope you give us another chance to improve our services. Our team is looking forward to hosting you again soon!

4/10 Poor

Verified traveler

Liked: Room comfort
take your earplugs
Take ear plugs. People were yelling at each ther down halls, and outside. Horms beeping over and over and over and over for about 20 minutes. Cinese man and woman fighting with each other outside my first floor room. Right on a busy road, drag racing...
Stayed 1 night in Sep 2023
Response from Sophia CSR on Sep 24, 2023
Hello,On behalf of our entire team, I would like to apologize for not exceeding your expectations. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.