Taking advantage of Military Families
Posted Dec 16, 2016
From the room maintenance to the staff and even the corporate offices, they do not care.
We arrived at the hotel so that we could see out daughter graduate from bootcamp. When we arrived we were greeted by a wonderful lady, Mrs. Gina. At this point I had very high hopes, but everything went south fast.
I could see there was something on the ground under the room window but couldn't really tell because of the poor lighting outside the room.
The door handle had to be pressed in and turned in a specific manner in order to open the door. Now mind you, I just finished driving 15 hours to get here. I was not in the mood to do anything but sleep because my family and I had to get up at 7am to make it in time for family day on the base. I felt that we could address the room in the morning, I just wanted to sleep.
Morning comes and we find that the bathroom is in disrepair, the cable was ripped out of the back of the TV, the face to the heater / AC unit was broken, there was old food on the face of the microwave and fridge, and there were bugs on our bed and mold around the shower.
I reported this to the front desk on our way out.and was assured that we would not be charged for the issues in our room and that the room would be in great shape by time we arrived back at 8:30 that night. That is over 12 hours to fix our room. Nothing was done. The corporate office said they would contact the manager and issue us a $20 refund for the inconvenience. REALLY!!! THATS IT???