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Reviews of Hotel Medina de Toledo

3 out of 5
Hotel Medina de Toledo
Bajada Desamparados, 2, Toledo, Toledo

Reviews

8.6

Excellent

Rating 10 - Excellent. 132 out of 299 reviews" "
Rating 8 - Good. 128 out of 299 reviews" "
Rating 6 - Okay. 26 out of 299 reviews" "
Rating 4 - Poor. 9 out of 299 reviews" "
Rating 2 - Terrible. 4 out of 299 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Julie

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The day staff excellent, the night shirt staff the worst.
Response from Lara P. (Reception Desk) on Feb 18, 2024
Thank you for your review. We would've liked to know more about what problems you encountered with our night staff, but we're happy to know the day staff's treatment was satisfactory.Best regards.

10/10 Excellent

Luis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Jun 2023
Response from Reception Dept. on Jul 22, 2023
Thank you for your review.

10/10 Excellent

Brian, Cambridge

Stayed 5 nights in May 2023
Response from Reception Dept. on Jul 22, 2023
Thank you for your review!

8/10 Good

CAMERON, Miramar

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quaint. Great for short stays!
Stayed 1 night in Apr 2023
Response from Lara (Recepción) on Apr 12, 2023
Thank you so much for your review.

8/10 Good

King

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel must've undergone extensive renovation in recent years as the furniture looks new. Our room was cozy but adequate for a short stay. It has a French balcony with an unobstructed view of the new town. The hotel is conveniently located between the bus terminal and the old town. Using the escalator system, all attractions are easily accessible from the hotel. The continental breakfast is freshly prepared by the staff upon your order, and the staff are very friendly.
Stayed 1 night in Feb 2023
Response from Lara (Recepción) on Apr 12, 2023
Thank you so much for your review. Indeed, the hotel has recently gone through a renovation, trying to keep our rooms nice and comfortable, as well as up to date!Glad to know you found out staff friendly as well, a very important note for us.Just as you said, our location is definitely our strongest point, being very close to the old town as well as both the bus and train station.

10/10 Excellent

carole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended hotel - would stay again
Nice clean hotel in a good position for exploring Toledo. Close to the foot of the elevator to take you up to the old city so no need to climb any steps. Short walk to train station. Very helpful staff. Nice breakfast. Had everything we needed for a short break.
Stayed 2 nights in Sep 2022

10/10 Excellent

Pat

Stayed 1 night in Jun 2022

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is a bit dated, but the location is convenient.
Stayed 1 night in Mar 2022
Response from Lara (Recepción) on Mar 25, 2022
Thank you so much for your review. Best regards.

10/10 Excellent

Lewis Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel to explore Toledo.
Great hotel to explore Toledo. Parked at the bus station for free and walked in (about 10 minutes). Rooms were nice, with lovely views over the city. Very close to escalators that take you up into the old town. Laura was great - she seems to do everything - everywhere we looked she was there. Very friendlu and efficient. Breakfast was nice too.
Stayed 1 night in Feb 2022
Response from Lara (Recepción) on Feb 23, 2022
Thank you so much for your review. I think you meant to say Lara though, I remember you! I'm happy that I could be of help and that you enjoyed your stay with us. Best regards!

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location.
Doesn’t look the greatest from outside but inside it was spotless. All COVID precautions were observed. We had a lovely stay. The parking was close by and in that garage there were escalators that took us right up near the center of town. The breakfast was excellent and reasonably priced.
Stayed 1 night in Sep 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
value
Excellent service and value great location and nice view from the terrace.
Stayed 1 night in Sep 2020

10/10 Excellent

Kangxin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great!
Stayed 2 nights in Aug 2020
Response from Alfonso P on Aug 29, 2020
Thank you. Nice to check you liked the hotel!. Cheers,

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Great value and location
Cute hotel in the perfect location. Very friendly staff. Rooms are small and there’s not much to them. An excellent value overall.
Stayed 1 night in Feb 2020

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good option if parking required
Nothing fancy but good location within easy walk to historic city with readily available street parking at very modest cost. Room was a bit small but was all we needed for 1 night stay.
Stayed 1 night in Mar 2020
Response from Alfonso P on Mar 15, 2020
Thank you. We will take into great consideration all your comments to try to improve in the near future!. Cheers

10/10 Excellent

Sue, california

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is very well located next to every thing , alcazar, mosque of christo , cathedral also next to the center where buses , shopping and restaurants The receptionist is very helpful and parient
Stayed 1 night in Mar 2020
Response from Alfonso P on Mar 11, 2020
Thank you. Happy to read everything went well here. Cheers!

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Room comfort
Stayed 2 nights in Feb 2020
Response from Alfonso P on Feb 26, 2020
Gracias. Me hubiera gustado saber algo más sobre su estancia para ver en qué podemos mejorar. Saludos

8/10 Good

Wing

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, parking close by, room on the first floor close to public pedestrian, when group of people walk by, you can hear what they are talking
Stayed 2 nights in Nov 2019
Response from Alfonso P on Jan 2, 2020
Thank you for your review. It is true that in these holidays there are people going down the street during the night coming from the city center. We hope they have not been a great inconvenience for you.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, short walk away from escalators leading to old Town. Pay parking on street could be a challenge if not there early enough. Front desk staff were very nice and spoke good English. Breakfast was good, excellent coffee. Our room was clean, had basic amenities, unfortunately for our trip the people next door were very noisy. Overall we would definitely recommend this hotel.
Stayed 1 night in Oct 2019
Response from Alfonso P on Nov 6, 2019
Thanks. Nice to read your stay was good. We will fully renovate all rooms shortly and will try to improve the soundproofing between rooms. Cheers

10/10 Excellent

Richie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Stayed 1 night in Oct 2019
Response from Alfonso P on Nov 6, 2019
Thank you for participating. We hope to meet you again in the next future. Cheers,

10/10 Excellent

John

Stayed 2 nights in Oct 2019

8/10 Good

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient hotel in Toledo
Great location close to escalators going up to city center.
Stayed 1 night in Oct 2019
Response from Alfonso P. on Nov 6, 2019
Thank you. Happy to check your stay was successful although It would have been very positive to know from you what aspects we should improve in the future. Best regards,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 3 nights in Oct 2019
Response from Alfonso P. on Nov 6, 2019
Happy to read everything went well here. Thank you. Cheers,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019
Response from Alfonso P on Oct 2, 2019
Gracias. Muy satisfecho de leer que su estancia y la vista a la ciudad fueron productivas. Saludos cordiales,

8/10 Good

YECHENG

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2019
Response from Alfonso P. on Aug 20, 2019
Thanks. Your review´s really important for us. Best regards,

10/10 Excellent

Verified traveler

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A really lovely hotel, very personal service. All staff very happy to help and accommodate our young family. Delicious breakfast served on the terrace overlooking the town. Ideal location just near the escalators and secure 24 hour parking.
Stayed 1 night in Jul 2019
Response from Alfonso P. on Aug 8, 2019
Really happy to check your stay was good. Nice what you wrote about our staff. Being helpful to guests is the very most important thing to acomplish in hospitality. Cheers,

8/10 Good

Rene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from Alfonso P on Aug 1, 2019
Thanks. Happy to read your stay was succesful. Cheers,

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Alfonso P. on Jul 30, 2019
Thanks for your review, some more details about your stay would have been welcome. Best regards.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get from train station. Great room and helpful staff.
Stayed 1 night in Jun 2019
Response from Alfonso P. on Jul 24, 2019
Thanks. The ubication of the hotel just at minutes from the bus and railway stations by scalators is onme of our very best. Cheers,

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Charming place with very helpful and friendly staff, beautiful view, across from old town. Only inconvenient was you have to be willing to walk up the hill
Stayed 1 night in Jun 2019
Response from Alfonso P on Jul 24, 2019
Thank you. Happy to read your stay was satisfactory. Remeber next time that you can walk up the hill by the scalators next to the hotel! Best regards

8/10 Good

Ori

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019
Response from Alfonso P on Jul 26, 2019
Gracias. Muy satisfecho de comprobar que su estancia fue placentera. Esperamos volver a verles pronto. Saludos cordiales de todo el equipo

10/10 Excellent

Tejas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location.
Stayed 1 night in Jun 2019
Response from Alfonso P. on Jun 17, 2019
Thnak you for your feedback. Nice to see everything went well. Cheers!

6/10 Okay

Richard

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2019
Response from Alfonso P. on Jun 17, 2019
Thank you. It should have been great to know some more about your stay. Regards,

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service
Great location, helpful owner & staff
Great location. Helpful staff. Rooms are fine, good views, easy walk to the heart of the city. We had a problem with our AC unit, but it wasn’t that hot on our stay. Would stay again.
Stayed 2 nights in May 2019
Response from Alfonso P. on Jun 7, 2019
Thanks for your review. Happy to check everything went well except the AC. Next time you stay with us, let us know because we can control and solve any problem with the AC directly from our computer console. Cheers,

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location if you want to make a quick but complete visit to Toledo historic center
Stayed 1 night in Apr 2019
Response from Alfonso P on May 14, 2019
Thanks. Nice to check you enjoyed your visit to this historic town and liked our excellent ubication at just a few steps from the scalators up to downtown. Cheers!

8/10 Good

Joongsub

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel except wifi
Everything was good except wifi. The second day morning wifi was down and didn't fixed until we checked out the next day.(The entire hotel internet was down including reception.) So we had to go to the BurgerKing to connect the internet. BurgerKing's wifi was fater than McDonal's.
Stayed 2 nights in Apr 2019
Response from Alfonso P. on May 8, 2019
Sorry. WiFi did go down. Sometimes it can happen with technologies. Normally it works perfectly. Cheers

10/10 Excellent

Gilberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel. Service was outstanding.
Stayed 1 night in Mar 2019
Response from Alfonso P. on Apr 18, 2019
Thanks. Happy to read our staff was efficient and sympha. Cheers,

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel with stunning views of Toledo.
We absolutely loved this hotel. Within walking distance of all local attractions. Lovely and clean hotel and staff were brilliant, very helpful. Bars and restaurants close by. Can't fault it. Would definitely stay here again. Good continental breakfast too.
Stayed 3 nights in Mar 2019
Response from Alfonso P. on Apr 18, 2019
Thanks. I´m really happy to check you liked this beautiful town and the hotel. Cheers,

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Medina in Toledo Spain.
A very nice little hotel. A nice central location in old Medina. Lots of nice scenery, shopping and restaurants within walking distance. The staff is incredible, as they are the owners as well, and look after their guests with enthusiasm.
Stayed 1 night in Feb 2019
Response from Alfonso P on Feb 20, 2019
Thank you. Happy to read the staff was the very best of your stay and also you enjoyed the ubication close to everything a tourist might need. Cheers!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Room comfort
Great location, would stay again
Hotel Medina was in a great location right outside the main city walls. This was nice because we could easily walk to the train station and into town for the sites. We had a room with two twins; it was small but clean. We were on the first floor, so our window was barred and opened onto the street. There were heavy blinds and the room could be very quiet, however the room was quite warm and stuffy so we had to open the window a little, making things extremely loud at night. The bathroom was adequate, though the shower support was broken so we had to squat a bit to shower, and the blowdryer didn't work--it overheated after about 5 seconds of use. The staff quickly switched out the faulty hair dryer, but the new one was just as bad--I think that they need to just purchase decent quality hair dryers! The beds were comfortable enough, though pillows dusty. Was very nice to have a refrigerator in the room, as well as adequate lighting (not always the case in Spain). Also, everyone was helpful and friendly. I would stay there again for the location alone. (I imagine that if you have a car in Toledo, however, that parking could be a challenge)
Stayed 2 nights in Jan 2019
Response from Alfonso P on Feb 13, 2019
Thanks for your review. I really appreciate all your suggestions which we´ll try to amend for your next visit if it happens. In fact, we are now in our way to make a full renovation of all facilities in the next 6/8 months. Cheers!

10/10 Excellent

Maria, Ontario Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, good location
Awesome location, nice rooms, great breakfast, discount at the nearby parking lot, awesome staff
Stayed 1 night in Jan 2019
Response from Alfonso P on Jan 16, 2019
Thank you. Happy to check your stay was good and our staff did their best to help. Cheers!

10/10 Excellent

Maria, Ontario Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!
The location is very good, great breakfast, friendly staff, you get a discount to leave the car in the nearby miradero parking lot, rooms are very clean and cute highly recommended
Stayed 1 night in Jan 2019
Response from Alfonso P. on Jan 14, 2019
Thanks. In fact, ubication, parking facilities and friendly staff are the real very best advantages of this very small hotel that can offer guests pently of time to discover Toledo and its secrets. Cheers!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly and helpful staff. The hotel had a homely feeling which was great. Great location and very clean.
Stayed 1 night in Dec 2018
Response from Alfonso P on Dec 28, 2018
Thanks. Happy to read you enjoyed your stay. Ours is a family run hotel with pently of time to dedicate to guests, which we love. Cheers!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2018
Response from Alfonso P on Dec 30, 2018
Gracias por su aportación. Me hubiera gustado que destacara algún aspecto a mejorar. Seguro que hay muchas cosas que hacer. Un saludo cordial

10/10 Excellent

paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good, good value, overall very good.
Stayed 2 nights in Dec 2018
Response from Alfonso P. on Dec 21, 2018
Thanks. Happy to read your stay was good. I also hope that you liked this beautiful town. Cheers!

2/10 Terrible

Sue Hun

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is non-smoking but the room was full of smoke every time Very dissapointing But the reception was very kind and breakfast was not bad
Stayed 1 night in Dec 2018
Response from Alfonso P on Dec 23, 2018
This is a NON SMOKING HOTEL. In fact, it it forbidden by law to smoke in any room of any hotel in Spain... however, there is occasionaly someone to smoke inside the room despite are warned to be evicted immediately... Pity you did not say it here instead of writing a negative review!. We could have solved the problem immediately!. Anyway, thanks

10/10 Excellent

Peter, Port Moody BC Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff and location. Easy to find with on street paid parking available for a few days
Stayed 2 nights in Oct 2018
Response from Alfonso P. on Dec 12, 2018
ÇHappy to read your satisfaction with our staff, the very most important thing in hospitality business. Also njice to read you liked our ubication and parking facilities in the surroundings. Cheers!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small but practical room with cold fridge and AC
The room was very clean. It was small but very practical. Refrigerator was really cold and the A/C was really cold which I find it rare for Europe hotels so two thumbs up there. The hotel staff were friendly. Just that depending on your room you may hear people passing by in the adjacent streets during the night.
Stayed 5 nights in Oct 2018
Response from Alfonso P. on Dec 12, 2018
Thank you. Nice to read your stay was so good. Also nice to check our staff did their best to make your stay pleasant. Hope to see you again soon in the near future.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2018
Response from Alfonso P on Sep 26, 2018
Thank you. Happy that all went right and you enjoyed your stay. Best regards!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small & modern hotel 10 minutes walk from centre
Convenient parking underground. Enjoyed drinks on small terrace Only drawback was lack of snack choices
Stayed 2 nights in Aug 2018
Response from Alfonso P. on Sep 5, 2018
Nice to see you enjoyed the hotel and the terrace. It is not only the parking underground but a great number of parking possibilities in the surroundings, such as the free spaces at the bus and railway stations. Best regards,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from Alfonso P. on Sep 1, 2018
Agradecemos su aportación. Esperamos que hayan disfrutado de su estancia Un saludo