Ratings based on 222 Verified Reviews

4.6 out of 5
86% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler from Gibson City

Posted Jul 16, 2019
The location right on the river was amazing. The hotel was clean and comfortable. What I was surprised at was that I was not able to get the final cost of the room upon checkout. The staff told me they were not allowed to divulge that amount due to Expedia. Since I was sharing the room with a friend, she was not able to pay me her share at that time.
5 out of 5
by A verified traveler

Posted Jul 14, 2019
Desk services were very accommodating. Rooms were clean and comfortable
5 out of 5
by A verified traveler

Posted Jul 8, 2019
Loved how close to river!! The staff was friendly and the breakfast was very good with lots of variety.
5 out of 5
by A verified traveler

Posted Jul 6, 2019
very nice hotel, breakfast was very enjoyable. all services great.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Jul 5, 2019
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Jul 5, 2019
5 out of 5
by A verified traveler

Posted Jun 27, 2019
Spacious clean room right on the river! Comfortable bed. Great breakfast and lobby!
4 out of 5
by A verified traveler

Posted Jun 17, 2019
Great location next to the Mississippi River! AC in the room we had was not very good. On and off all night and not very effective. Train tracks right behind the hotel I was woke up 4 times by trains going by.
3 out of 5
by A verified traveler

This traveler left a rating score only Posted Jun 10, 2019
1 out of 5
by A verified traveler from Oconomowoc

Posted Jun 4, 2019
Our reservation was for 1 night. When I checked in I asked the clerk if it was possible to stay for 2 nights and was told it wouldn't be a problem but may be charged a different rate for the second night as it would be through the hotel. The 2nd day the front desk clerk came to knock on our door at 2 PM and very rudely asked what we were still doing in the room? I tried explaining we were told during check in that we could stay an additional night. She again very rudely said they had no record of that. We then proceded to quickly pack our things and go check out and were then told by the manager that since we were past our check out time they wold have to charge us for a half a day! They charged me an additional $70 for 3 hours! They could have contacted us earlier- like 11:00 which is check-out time to inquire why we were still there?! Not 2PM!! Very poor service!