Based on the name I expected this hotel to be a generic, perhaps American-style hotel, but it is actually a small, local operation. The woman who checked us in was very helpful and agreed to get up at 6 am to call us a cab so that we could get to the airport for our early morning flight which was much appreciated. This did not fully make up for the room, however, which was flooded with mosquitoes. We killed at least 40 mosquitoes and there were still one or two flying around when we went to sleep. We avoided using the bathroom because when we opened the door we saw another swarm of mosquitoes and we didn't want to have to deal with even more. We had't had any problem with bugs while staying elsewhere on the island. In addition, on hotels.com it was advertised that the hotel had wifi but there was no connection available when we were there.