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Reviews of Hôtel Barrière Le Westminster Le Touquet

5 out of 5
Hôtel Barrière Le Westminster Le Touquet
Avenue Du Verger, Le Touquet-Paris-Plage, Pas-de-Calais

Reviews

8.6

Excellent

Rating 10 - Excellent. 321 out of 650 reviews" "
Rating 8 - Good. 229 out of 650 reviews" "
Rating 6 - Okay. 64 out of 650 reviews" "
Rating 4 - Poor. 26 out of 650 reviews" "
Rating 2 - Terrible. 10 out of 650 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Charles

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Westminster is indisputably the best hotel in Le Touquet. Since refurbishment it has reached even greater levels than previously. A particular joy is the young enthusiastic staff who do everything they can to ensure your stay is relaxing and enjoyable
Stayed 2 nights in Apr 2024

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023

10/10 Excellent

jonathan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Camille BARAS on Nov 13, 2023
Un immense merci pour votre note et votre recommandation, à très bientôt !

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never disappoints
We stayed for 3 nights and this was our first stay since the refurb and reopening. It had not lost its classy feel and still felt special as soon as you walked through the door. Our room was a sufficient size, including a modern and clean bathroom. The bed was super compfy and the staff were all really friendly and willing to help.
Stayed 3 nights in Oct 2023
Response from Camille BARAS on Oct 17, 2023
Thank you so much for your recommendation and loyalty. We will be very pleased to welcome you soon!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very smart
Very nice except a very very large pre authorisation that 36 hours after check out had not been released which is very inconvenient. Excellent breakfast and location.
Stayed 1 night in Sep 2023
Response from Camille BARAS on Oct 17, 2023
Thank you for your review and comment! We are sorry to read the pre authorisation had been released more than 24 hours later.

10/10 Excellent

Janie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Camille BARAS on Oct 17, 2023
Merci !

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Roadtrip
Loved it Great friendly helpful staff Comfy bed Very good standard across the board Extras all expensive Nice spa Very dog friendly
Stayed 2 nights in Sep 2023
Response from Camille BARAS on Oct 17, 2023
We are very happy to read your nice comment and satisfaction! We look forward the pleasure of welcoming you back soon.

10/10 Excellent

Lance

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Camille BARAs on Sep 13, 2023
A la suite de votre séjour dans notre établissement, vous avez eu la gentillesse de laisser une très belle note de 10/10. Un grand merci car vos commentaires nous sont précieux. Cela nous encourage vivement à persévérer dans le niveau d'excellence que vous êtes en droit d'attendre.Dans l'attente du plaisir de vous accueillir à nouveau.A très bientôt

4/10 Poor

Carl

Liked: Cleanliness, staff & service, property conditions & facilities
Sadly air conditioning did not work in our room at all. It was like a sweat box all night.
Stayed 1 night in Sep 2023
Response from Camille BARAS on Sep 13, 2023
We are sorry to learn bby this comment that the air conditionning did not work in your room. Our staff is at your disposal in order to help you for that. Hoping you will come back again !

10/10 Excellent

Clive

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel. Excellent loction, staff and facilities first clasd. On a down this is nor a cheap hotel and €25 a night for parking 😑
Stayed 4 nights in Sep 2023
Response from Camille BARAS on Sep 13, 2023
Thank you for your nice review and coment ! We all look forward the real pleasure of welcoming you back soon.

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb 5 star experience
Lovely 3 night weekend break. Superb service. Beautiful hotel that has clearly benefited from the recent refurb. Faultless!
Stayed 3 nights in Aug 2023
Response from Camille BARAS on Sep 21, 2023
Thank you so much for your nice review following your "lovely" week-end break of 3 nights. Please, be assured we have shared your coment with our employees. We look forward the pleasure of welcoming you back to the Westminster soon. Until we see you again, with very best regards

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5* stay
Amazing stay, the hotel is in absolutely immaculate condition. Stay were incredibly polite and helpful in every respect. Breakfast buffets was one of the best we've had. Beautiful facilities and rooms. All round amazing experience, no doubt we'll be back!
Stayed 3 nights in Jul 2023
Response from Camille BARAS on Sep 13, 2023
Thank you so much for your nice word of praise! We are so happy to read your entire satisfaction. We all look forward the real pleasure of welcoming you back soon at The Westminster !

10/10 Excellent

Vivien

Stayed 1 night in Jul 2023

10/10 Excellent

Justine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect family get away
Lovely hotel, great location, friendly and attentive staff
Stayed 2 nights in Jun 2023

8/10 Good

Stephen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2023

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Maria

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing Hotel in an excellent position, local to all the restaurants and shops and beach.

10/10 Excellent

Stuart

Stayed 1 night in Oct 2022
Response from Auguste - Front office manager on Oct 16, 2022
Dear Sir, Thank you for this excellent evaluation and for your comment which makes us extremely happy. Your satisfaction is our greatest reward. I hope we will have the pleasure of seeing again at Le Westminster. Sincerely.

10/10 Excellent

Derek

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022
Response from Auguste - Front office manager on Oct 16, 2022
Dear Sir, Thank you for this excellent evaluation and for your comment which makes us extremely happy. Your satisfaction is our greatest reward. I hope we will have the pleasure of seeing again at Le Westminster. Sincerely.

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay!
Really lovely hotel, wish I could have stayed longer! I had never been to Le Touquet before so had no expectations. The hotel is perfectly located for exploring the vibrant town, I had a view of the famous lighthouse from my room, and arguably walking distance from the beach (better probably in a car). The room was very comfortable. When I went to the spa for a swim, I thought I should have left a bit more time to enjoy the spa services on offer (Nuxe!). Lovely terrace for drinks (although service could have been much more attentive…). The staff was very nice indeed, the voiturier, concierge, front desk, bellmen, room service etc. I arrived on the 2nd day of a 3-day drive to the UK, and despite my bedraggled state they could not have been nicer. In the end I decided to cancel my dinner reservation in the stuffy and empty restaurant and opted for room service which was very nice (although they could have offered the daily specials from the restaurant in room service). Departure was efficient and easy as I was rushing to get to the train for EuroTunnel.
Stayed 1 night in Aug 2022
Response from Auguste - Front Office Manager on Aug 21, 2022
Dear Madam, Thank you for this excellent evaluation and for your comment which makes us extremely happy. Your satisfaction is our greatest reward. I would be happy to share it with the teams. I hope we will have the pleasure of seeing again at Le Westminster. Sincerely

10/10 Excellent

Jacob

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Classic hotel
Stayed 1 night in Jun 2022
Response from Auguste - Chef de Réception on Jul 2, 2022
Chers clients, nous vous remercions pour cette excellente évaluation, et nous espérons vous revoir prochainement sur la côte d'opale. Sincèrement

10/10 Excellent

June

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2022
Response from Valentin Duty Manager on Jun 10, 2022
Chère Madame, Cher Monsieur, Nous vous remercions d'avoir séjourné au sein de notre établissement. Votre pleine satisfaction sera transmise à nos équipes. Nous espérons vous recevoir à nouveau prochainement au sein de notre écrin. Très Cordialement Della Libera Valentin-Duty Manager Hôtel Barrière Le Westminster

8/10 Good

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Valentin Duty Manager on Jun 10, 2022
Chère Madame, Cher Monsieur, Nous vous remercions d'avoir séjourné au sein de notre établissement. Votre pleine satisfaction sera transmise à nos équipes. Nous espérons vous recevoir à nouveau prochainement au sein de notre écrin. Très Cordialement Della Libera Valentin-Duty Manager Hôtel Barrière Le Westminster

6/10 Okay

Peter

Traveled with group
Liked: Cleanliness
Disliked: Staff & service
The hotel is impressive Staff a big let down Especially at breakfast
Stayed 1 night in May 2022
Response from Valentin Duty Manager on May 21, 2022
Cher Monsieur PETER, Nous remercions d'avoir choisi l'hôtel Barrière Le Westminster pour votre séjour. Votre commentaire nous est essentiel pour l'amélioration quotidienne de nos services. Toutes nos équipes restent à votre disposition, pour vous recevoir prochainement dans notre établissement. Très Cordialement Valentin Duty Manager-Hôtel Barrière Le Westminster.

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2022
Response from Valentin Duty Manager on May 25, 2022
Cher Monsieur Peter Le, Nous vous remercions d'avoir choisi l'hôtel Barrière Le Westminster pour votre séjour. Nous sommes ravis d'apprendre que votre séjour s'est déroulé au mieux. Nous restons à votre disposition pour connaître les détails que nous pouvons améliorer au quotidien. Toutes nos équipes restent à votre disposition pour vous recevoir à nouveau dans notre écrin. Très Cordialement Valentin Della Libera-Duty Manager

6/10 Okay

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Nice Reno. Small rooms and expensive
Hotel renovation is recent and well done. Service was excellent, very friendly staff. The issue I have is that the rooms are not big at all. We paid for a deluxe room and had a view of a brick wall!! The design element seems to have overtaken the function element. An example, bath room products balanced precariously on the tap fitting because there is no shelf in the shower … It’s also very expensive, especially when viewed from a price per square foot point of view! On the other hand, it’s well located for the town (but not for the shore)
Stayed 3 nights in Apr 2022
Response from Auguste - Chef de Réception on May 5, 2022
Dear Madam, Thank you for your comment after your stay. Be sure it helps us to improve the quality of our services. We apologize if you did not like the rooms and bathroom. Awaiting to see you an other time at our hotel. Yours sincerely.

10/10 Excellent

Stephen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Since the renovation the hotel was excellent as are the staff . Rooms very clean and comfortable . Only observation is the bar is expensive
Stayed 3 nights in Apr 2022
Response from Auguste - Chef de Réception on Apr 17, 2022
Dear Sir, Thank you for this excellent evaluation and for your comment which makes us extremely happy. Your satisfaction is our greatest reward. I hope we will have the pleasure of seeing again at Le Westminster. Sincerely

10/10 Excellent

Clém

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from Auguste - Chef de Réception on Feb 17, 2022
Cher Monsieur, Chère Madame, Je vous remercie pour cette excellente note et j'espère avoir le plaisir de vous accueillir à nouveau au sein de notre établissement. Sincèrement.

10/10 Excellent

james

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel. I’ve been to Le Touquet many times and have always wanted to stay here. The staff were very efficient! Had a really lovely Christmas Vibe. I’m involved in Interior Design and I really love the fabric wall treatment in the bedroom and the distressed gold bathroom ceiling. Well Done James
Stayed 1 night in Dec 2021
Response from Auguste - Front Office Manager on Dec 13, 2021
Dear Sir, Thank you for this excellent evaluation and for your comment which makes us extremely happy. Your satisfaction is our greatest reward. I hope we will have the pleasure of seeing again at Le Westminster. Sincerely.

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Lovely room, hotel just been renovated so was spotless everywhere. Great staff.
Stayed 1 night in Nov 2021
Response from Auguste - Front Office Manager on Nov 29, 2021
Dear Sir, Thank you for this excellent evaluation and for your comment which makes us extremely happy. Your satisfaction is our greatest reward. I hope we will have the pleasure of seeing again at Le Westminster.

8/10 Good

Bogdan

Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2021
Response from Auguste - Chef de Réception on Oct 24, 2021
Chers clients, Je vous remercie pour cette excellente note et j'espère avoir le plaisir de vous accueillir à nouveau au sein de notre établissement. Sincèrement.

2/10 Terrible

Clive

Traveled with family
Disliked: Cleanliness, staff & service
In the afternoon of the first day my wife found a used cord plaster (ban aid) on the floor underneath the sofa bed. I look further and found something else. This was after the cleaner had been so had been missed previously as well before we arrived. I took two people from reception and showed them. No action taken other than an apology. Also the holes on the shower were blocked and showed this at the same time. For an hotel of this 'standard' I would have expected better. Also on the check-in I was charged a deposit which wasn't explained until I went back and asked. The car park there was no mention that there was a cost involved. Basic communication didn't exist. So in summary overpriced and dirty.
Stayed 2 nights in Oct 2021
Response from Auguste - Chef de réception on Oct 15, 2021
Dear Sir, Thank you for your comment and we are very sorry about the experience. Your comments are extremely important, it helps us to improve our services. About the car park, it well noted on the wbesite the extra cost, and the deposit is done to give you a fast check-out. We hope you can give us an other chance on a future visit. Yours sincerely

10/10 Excellent

stuart

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 2 nights in Sep 2021
Response from Auguste - Chef de réception on Sep 8, 2021
Cher Monsieur, Je vous remercie pour cette excellente note et j'espère avoir le plaisir de vous accueillir à nouveau au sein de notre établissement. Sincèrement.

6/10 Okay

I

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Could Have been better
The hotel was great and the staff friendly and helpful. The air conditionion was noisy and made a clunky sound every 15 minutes and we were both asleep and one of the staff came into the room then found we were asleep and woke us up to ask if we needed anything. Maybe a good nights sleep would be what we wanted and not what we got.
Stayed 1 night in Jul 2021
Response from Auguste - Chef de réception on Jul 24, 2021
Dear Guests, Thank you for your comment, be sure it help us to improve our services. We apologize about the noise in the room. We hope seeing you another time at our hotel

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent as always. Just too short a stay!
Stayed 1 night in Nov 2019
Response from A. ROSSÉ - Chef de Réception on Nov 15, 2019
Dear Madam, Dear Sir, Thank you for this excellent evaluation and for your comment which makes us extremely happy. Your satisfaction is our greatest reward. I hope we will have the pleasure of seeing again at Le Westminster. The hotel will be closed for a total renovation from december 2019 until june 2020. Sincerely.

8/10 Good

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Rooms were nice and the building is trully impressive. This was by first non golf trip to Le Touquet and i would definitely recommend this hotel for a romantic trip
Stayed 1 night in Oct 2019
Response from A. ROSSÉ - Front office manager on Nov 8, 2019
Dear Madam, Dear Sir, Thank you for this excellent evaluation and for your comment which makes us extremely happy. Your satisfaction is our greatest reward. I hope we will have the pleasure of seeing again at Le Westminster. Sincerely.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
The hotel has style and the staff are very helpful.
Stayed 3 nights in Oct 2019
Response from A. ROSSÉ - Front Office Manager  on Nov 5, 2019
Dear Guests, Thank you for your note and your comment. We are very pleased that you enjoy your stay.  Awaiting to see you an other time at our hotel.

8/10 Good

Verified traveler

Stayed 4 nights in Oct 2019
Response from A. ROSSÉ - Chef de Réception on Nov 5, 2019
Dear Guests, Thank you for your excellent note and we are very pleased that you enjoy your stay.  Awaiting to see you an other time at our hotel. Sincerely

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel with beautiful decor and friendly staff
Stayed 3 nights in Oct 2019
Response from WESTMINSTER RECEPTION on Oct 24, 2019
Thank you so much for your message. Hope to see you again. Kind regards,

8/10 Good

KEVIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old style comfort in Le Touquet
Just one night stop in Le Touquet and we were very pleased with the room at the Westminster, one that had already been updated. Clean and spacious , comfortable and a good price for what was offered. We are in the town so no other hotel options used. The hotel exceeded our expectations even though it is about to close for a six month makeover. Our only complaint being the 15 euro parking charge which is not mentioned on hotels.com or at check in but is shown in the small print of the hotel website!
Stayed 1 night in Oct 2019
Response from A. ROSSÉ - Front Office Manager on Oct 19, 2019
Dear Sir, Thank you for your comment and we are very pleased that you enjoy your stay. However, we inform you that is it written on hotels.com that the parking is 15€ on the "small print" information, but I apologize if it was not said again on check-in time. Awaiting to see you an other time at our hotel. Sincerely.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel, wonderful helpful staff, location perfect for visiting Le Touquet. Good parking but expensive at 15 Euro per night.
Stayed 2 nights in Sep 2019
Response from A. ROSSÉ - Chef de Réception on Oct 7, 2019
Dear Guests, Thank you for your comment and we are very pleased that you enjoy your stay. Awaiting to see you an other time at our hotel. Sincerely

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A little disappointed with services.
It was a tired looking room although big enough, the sink was blocking and we had to report that. The shower old and you had to step into bath to use it. I do get rather frustrated at having to pay an additional €15 euros a day to to park when you are already spending close to £150 a night without breakfast. I also think that €24 euros for breakfast per person is a lot of money, no cups in room except paper cups which in a hotel that boasts of 4 stars is poor I think. You can cross over the road to the very smart new cafe and get a very good breakfast for €12 which includes orange juice, a croissant, coffee and a chia pudding. when it is refurbished I am sure it will be lovely and of course it sits in a great part of Le Touquet.
Stayed 3 nights in Sep 2019
Response from A. ROSSÉ - Chef de Réception on Sep 27, 2019
Dear Madam, Thank you for your evaluation and thank you for your comments. Be sure it helps us to improve the quality of our services. However, we inform you that is it written on the website you booked that the parking is extra but not mandatory. Awaiting to see you an other time at our hotel after the renovation. Sincerely.

10/10 Excellent

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Sep 2019
Response from A. ROSSÉ - Chef de Réception on Oct 2, 2019
Chers clients, Je vous remercie pour cette excellente note et j'espère avoir le plaisir de vous accueillir à nouveau au sein de notre établissement. Sincèrement.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay and a hotel that’s got lots of history and class .
Stayed 1 night in Sep 2019
Response from AROSSE - Front office manager on Sep 18, 2019
Dear Sir, Thank you for this excellent evaluation and for your comment which makes us extremely happy. Your satisfaction is our greatest reward. I hope we will have the pleasure of seeing again at Le Westminster. Sincerely.

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Whole ambience of the place beautiful bedroom and great restaurant
Stayed 1 night in Sep 2019
Response from A. ROSSÉ - Front Office Manager on Sep 15, 2019
Dear Guests, Thank you for your comment and we are very pleased that you enjoy your stay. Awaiting to see you an other time at our hotel. Sincerely

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2019
Response from A. ROSSÉ - Chef de Réception on Sep 14, 2019
Chers clients, Je vous remercie pour cette note et j'espère avoir le plaisir de vous accueillir à nouveau au sein de notre établissement. Sincèrement.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
My only negative comment would be our breakfast experience. We were thrilled you accepted our dog but you did not allow dogs in the breakfast room. It would be a good idea to have the room where dogs are welcome to have a couple of tables set for breakfast. We were made to feel a bit unwelcome as the staff had to set up the tables when they were quite busy.
Stayed 2 nights in Sep 2019
Response from A. ROSSÉ - Front Office Manager on Sep 10, 2019
Dear Guests, Thank you for your comment and we are very pleased that you enjoy your stay. I apologize about the behavior of our staff on breakfast time, but for hygienic, dogs are not allowed in any restaurants room. Awaiting to see you an other time at our hotel. My best regards

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Was not told of parking charge
Lovely stay except disappointed only the buffet open on Wednesday night. Also the gardens were not open to sit in. Our room was basic but good & clean. Bathroom, though large, the bath was very narrow with a shower over it. Screen not big enough so floor got wet and it was quite dangerous to stand & shower (my wife's feet are only size 5! ), as narrow & slippery!
Stayed 2 nights in Sep 2019
Response from A. ROSSÉ - Front Office Manager on Sep 8, 2019
Dear guests, Thank you for your comment. Be sure it helps us to improve the quality of our services. However, we inform you that is it written on the website you booked about the parking. The hotel will be closed for a total renovation 1st december 2019 and for six months to improve our quality. Awaiting to see you an other time at our hotel Yours sincerely