Exterior

Reviews of La Quinta Inn & Suites by Wyndham Harrisburg-Hershey

2.5 out of 5

Reviews

7.8

Good

Rating 10 - Excellent. 370 out of 845 reviews" "
Rating 8 - Good. 201 out of 845 reviews" "
Rating 6 - Okay. 130 out of 845 reviews" "
Rating 4 - Poor. 74 out of 845 reviews" "
Rating 2 - Terrible. 70 out of 845 reviews" "

7.6/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Mark

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
On the Expedia web page for La Quinta, the property amenity’s include pet friendly. I have used LQ for years with no pet charges. It would be nice know there is a nightly charge of $25. Next time I will look for other lodging with no pet fees.
Stayed 2 nights in Mar 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good.
Stayed 1 night in Mar 2024

10/10 Excellent

Kathleen

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice area for walking dogs
Stayed 1 night in Mar 2024

10/10 Excellent

Joe

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was an enjoyable stay. The breakfast bar was a pleasure to navigate and well maintained.
Stayed 1 night in Mar 2024
Response from Management on Mar 27, 2024
Thank you for your feedback. We are happy that your stay was enjoyable.

8/10 Good

Tania

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Tiffany Newberry on Mar 25, 2024
We appreciate your feedback. Thank you for staying with us.

10/10 Excellent

W.

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to giant center. Extremely large lobby and spacious breakfast area. Free breakfast was typical. Lots of parking. for those interested there is a diner next door. Room slightly dated but was excellent for our needs. We will definitely stay here again when attending a concert at the center.
Stayed 1 night in Mar 2024
Response from Tiffany Newberry on Mar 25, 2024
We appreciate your feedback. Thank you for staying with us.

10/10 Excellent

Dorothy, WILMINGTON

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always stay at this property when we visit Hershey. Check in was a firm 3:00 this visit, because they had been full the previous evening, but we could still use the jacuzzi and pool while we waited for our room. It’s convenient to restaurants and Hershey Park and Giant Stadium. Only complaint was the tubs needs some slip resistant, they were slippery to us for showers. Just use caution.
Stayed 1 night in Mar 2024
Response from Tiffany Newberry on Mar 18, 2024
Thank you for staying with us, we appreciate your feedback!

4/10 Poor

Rajasekaran

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Non-smoking room smell too much smoke. I couldn't stay with my kids in the room for a night. bed sheets and pillows were smelly. I had compliant with the service, they didn't do and they couldn't do anything.
Stayed 1 night in Mar 2024
Response from Tiffany Newberry on Mar 18, 2024
Thank you for staying with us, we appreciate your feedback!

2/10 Terrible

William

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When we checked in the lady working was Rude!! I asked what time the pool area was open until. She replied it’s very busy in the pool area. That we’re better off not going. The bathroom in our Room was very dirty there was women hair on basically all the towels. The toilet didn’t look clean. The Shower had Mold on all the Caulking. The Air Conditioner made a lot of noise. Would definitely recommend new staff and clean the Rooms better!!! Won’t book this Hotel stay again!! I travel for a living and I stay in alot of hotels… But I’ll stay away from this one!! 😵‍💫😵‍💫😡👎
Stayed 1 night in Mar 2024
Response from Tiffany Newberry on Mar 18, 2024
Thank you for staying with us, we appreciate your feedback!

2/10 Terrible

Lori

Business traveler
Disliked: Cleanliness, property conditions & facilities
The first thing I noticed when I walked into my room there seemed to be a haziness about it. I was tired and attributed it to being an older facility, in need of updating. In the middle of the night, I rolled over and smelled a strong scent of someone’s cologne on the bedspread! I was repulsed! I was sleeping under used, soiled linen! The next morning, when I turned the shower on, debris in the bottom of the tub washed down the drain. As I got out of the shower, I noticed something shiny, slightly out of sight, behind the toilet. It was a hoop earring. The floor hadn’t been swept and mopped! This room was filthy! The haziness was a thick film of dust and dirt. I think I’ll cross all LaQuinta Hotels off my list of places to stay.
Stayed 1 night in Mar 2024
Response from Tiffany Newberry on Mar 18, 2024
Thank you for staying with us, we appreciate your feedback!

8/10 Good

NICK

Traveled with family
Liked: Cleanliness, property conditions & facilities
Nice place to stay for 1 night
Stayed 1 night in Mar 2024
Response from Management on Mar 16, 2024
Thanks for taking the time to respond. We appreciate having the opportunity to serve you.

10/10 Excellent

Valerie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I always stay here when we are in town. It is safe, clean and affordable.
Stayed 1 night in Mar 2024
Response from Management on Mar 16, 2024
Thanks for letting us know how things went. We are glad you enjoyed your stay and appreciate your loyalty.

6/10 Okay

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Management on Mar 16, 2024
Thanks for your feedback. We appreciate your business.

6/10 Okay

Matthew

Traveled with family
Mold on tub caulking. Hallway outside room smelled very musty. Plug for my CPAP machine fell right out of the outlets
Stayed 2 nights in Mar 2024
Response from Tiffany Newberry on Mar 11, 2024
Thank you for staying with us, we appreciate your feedback!

10/10 Excellent

Madison

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice, clean, and the sheets were very soft! The staff was super nice and kind!
Stayed 1 night in Mar 2024
Response from Management on Mar 7, 2024
On behalf of our entire staff, thank you for the wonderful rating. We appreciate your stay.

10/10 Excellent

Isaac

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Tiffany Newberry on Mar 8, 2024
We appreciate your feedback. Thank you for staying with us.

8/10 Good

Bridget

Traveled with partner
Liked: Cleanliness, staff & service
All was good but the rooms need a bit of a refresh.
Stayed 1 night in Mar 2024
Response from Management on Mar 7, 2024
Thanks for taking the time to respond. We apologize for missing some items to make your stay better. We appreciate your stay.

8/10 Good

Hawa

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient!
Stayed 2 nights in Feb 2024
Response from Management on Mar 7, 2024
Thanks for your feedback. We appreciate your business.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
It was great
Stayed 1 night in Mar 2024
Response from Management on Mar 5, 2024
Thanks for letting us know how things went. We are glad you enjoyed your stay.

6/10 Okay

Kelly

Traveled with family
Liked: Staff & service, amenities
Sun ports and several outlets didn’t work in both rooms we had people in. Doors shut loudly and I was woken up so many times during my stay
Stayed 1 night in Mar 2024
Response from Tiffany Newberry on Mar 4, 2024
Thank you for staying with us, we appreciate your feedback!

10/10 Excellent

Katie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean and staff was very helpful
Stayed 1 night in Mar 2024
Response from Tiffany Newberry on Mar 4, 2024
Thank you for staying with us, we appreciate your feedback!

2/10 Terrible

jim

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Mar 2024
Response from Tiffany Newberry on Mar 4, 2024
Thank you for staying with us, we appreciate your feedback!

10/10 Excellent

Laurie

Traveled with family and small children
Very clean rooms, very pleasant staff.
Stayed 1 night in Mar 2024
Response from Management on Mar 2, 2024
On behalf of our entire staff, thank you for the wonderful rating. We look forward to your next visit!

10/10 Excellent

Vanessa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We thought the staff was friendly and courteous. The room was clean. The breakfast was amazing. The cookies out front were a nice touch but the out of stock ice cream cooler was a disappointment. We would definitely stay here again. Not too bad of a drive from Giant Center :)
Stayed 1 night in Feb 2024
Response from Tiffany Newberry on Feb 29, 2024
We appreciate your feedback. Thank you for staying with us.

8/10 Good

catherine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Restaurant close by. Friendly staff
Stayed 2 nights in Feb 2024
Response from Management on Feb 27, 2024
On behalf of our entire staff, thank you for the wonderful rating. We appreciate your stay.

6/10 Okay

Gilbert

Stayed 2 nights in Feb 2024
Response from Tiffany Newberry on Feb 26, 2024
We appreciate your feedback. Thank you for staying with us.

6/10 Okay

KIMBERLY

Stayed 1 night in Feb 2024
Response from Tiffany Newberry on Mar 21, 2024
We appreciate your feedback. Thank you for staying with us.

10/10 Excellent

STEPHEN R

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice to have a decent diner next door.
Stayed 1 night in Feb 2024
Response from Management on Feb 25, 2024
Thanks for letting us know how things went. We are glad you enjoyed your stay.

8/10 Good

Diane

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very clean quiet did not like that a guest had a dog and was letting run loose instead of it being on a lease supervised
Stayed 1 night in Feb 2024
Response from Management on Feb 25, 2024
Thank you for your feedback. We apologize for any inconvenience. We hope to earn your business in the future by improving the guest experience.

8/10 Good

sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Management on Feb 25, 2024
Thanks for taking the time to respond. We appreciate having the opportunity to serve you.

6/10 Okay

Tatiana

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Feb 2024
Response from Management on Feb 25, 2024
Thanks for your feedback. We appreciate your business.

6/10 Okay

Tania

Stayed 2 nights in Feb 2024
Response from Management on Feb 23, 2024
Thanks for your feedback. We appreciate having the opportunity to serve you.

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Management on Feb 20, 2024
Thank you for taking the time to leave your comments. We are glad you enjoyed your stay.

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, great weekend stay
Stayed 2 nights in Feb 2024
Response from Tiffany Newberry on Feb 19, 2024
Thank you for your feedback. We hope you enjoyed your stay with us.

6/10 Okay

Elaine

Traveled with group
Liked: Staff & service
Property is dated, but comfortable enough for 2 nights. Breakfast had the usual free items. Would have appreciated some non-diary items like Almond or Soy milk for coffee.
Stayed 2 nights in Feb 2024
Response from Management on Feb 15, 2024
Thanks for taking the time to respond. We apologize for missing some items to make your stay better. We appreciate your stay.

8/10 Good

Alex

Stayed 1 night in Feb 2024
Response from Tiffany Newberry on Mar 21, 2024
We appreciate your feedback. Thank you for staying with us.

8/10 Good

Tim

Stayed 3 nights in Feb 2024
Response from Tiffany Newberry on Mar 21, 2024
We appreciate your feedback. Thank you for your business.

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Tiffany Newberry on Feb 12, 2024
Thank you for your feedback. We hope you enjoyed your stay with us.

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient travel time to my destination
Stayed 1 night in Feb 2024
Response from Tiffany Newberry on Feb 9, 2024
Thank you for staying with us, we appreciate your feedback

6/10 Okay

David

Disliked: Staff & service
Room. Light did not work. Wall dirty
Stayed 1 night in Feb 2024
Response from Jenna Fulkerson on Feb 8, 2024
Thank you for your feedback. We hope you enjoyed your stay with us.

6/10 Okay

Kathy

Traveled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
This property very much needs a refresh but let’s start with the positive. The staff were super friendly and the public areas were clean and nicely decorated for Valentine’s. Check-in was brief and pleasant. The bed and pillows were comfortable and the room came with a microwave and mini-fridge. Breakfast was basic and served the standard fair for continental. However, a lot of the furniture in the room was damaged, lamp shades ripped, water damage in the washroom, and the doors and walls in the hallways showed a lot of wear and tear. Also, the lighting in our room was very poor and made it difficult to see. I wouldn’t stay at this property again in the future just because my standards are a bit higher than this property can deliver. I didn’t go in the pool but the smell of chlorine gave an indication of a strong use of it.
Stayed 1 night in Feb 2024
Response from Management on Feb 7, 2024
Thank you for bringing this to our attention. We apologize for these issues. We hope to regain your business in the future by improving the guest experience.

10/10 Excellent

Yesenia, Harrisburg Pp

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Tiffany Newberry on Feb 12, 2024
Thank you for your feedback. We hope you enjoyed your stay with us.

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A good hotel at a good price. Breakfast was fresh and with options to choose from. It was clean, and staff were very nice!
Stayed 1 night in Feb 2024
Response from Jenna Fulkerson on Feb 5, 2024
Thank you so much for your feedback. We're glad you enjoyed your stay.

6/10 Okay

Cheryl, Charlotte

Traveled with partner, Traveled with family
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Jenna Fulkerson on Feb 5, 2024
Thank you for your feedback.

10/10 Excellent

Tasha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything about Laquinta!
Stayed 1 night in Jan 2024
Response from Tiffany Newberry on Feb 3, 2024
Thank you for staying with us, we appreciate your feedback.

2/10 Terrible

Nichol

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Awful experience. I have been staying here every year for the past 6 years for for the state cheerleading competition and this was the first year we have had a bad experience. We were supposed to have all of our rooms on the same floor, but they put someone else in on of our rooms so the we had to stay on separate floors. One of our families checked in, got a room key, went to her room and there was someone already in the room. Our rooms smelt HEAVILY of intense cleaning product (not in a good, clean way), there was hair in our shower, rooms smelt like smoke. Finally, my card was charged with $600 in charges that were NOT supposed to be charged to my card. It has been a week and the charges have not been resolved. It is a shame my team has been staying here for years, but we will not be returning.
Stayed 1 night in Jan 2024
Response from Tiffany Newberry on Feb 3, 2024
Thank you for staying with us, we appreciate your feedback!

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed in the hot tub room and it was so spacious and the property was so maintained! The price was amazing for such a beautiful hotel!
Stayed 2 nights in Jan 2024
Response from Tiffany Newberry on Feb 3, 2024
Thank you for staying with us, we appreciate your feedback!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Tiffany Newberry on Jan 29, 2024
Thank you for staying with us!

10/10 Excellent

Tasha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff are very kind and courteous. I will stay again and again
Stayed 1 night in Jan 2024
Response from Tiffany Newberry on Jan 29, 2024
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

Susanne

Traveled with pets
Liked: Cleanliness, staff & service, amenities
No cc on tv even though listed on the remote Front desk couldnt help.
Stayed 1 night in Jan 2024
Response from Tiffany Newberry on Jan 25, 2024
Thank you for staying with us, we appreciate your feedback!