Ratings based on 681 Verified Reviews

3.8 out of 5
76% of guests recommend
3.8 Room cleanliness
4.0 Service & staff
3.6 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from Hollywood Beach, FL

A very bad experience

Posted Sep 29, 2017
Pros: Nothing.
Cons: Please read above in the comments.
Location: The area is very nice and the beach is right across the street.
I rented 2 rooms for 2 nights with views to the ocean for a very special occasion. My bathroom, the toilet had been used and was not flushed with the seat up. The tub was either dirty or stained with what looked like nail polish and the paint was chipped on the actual tub. The soap holder part the paint was gone. The tiles on the wall were chocolate brown. I had to request several times for someone to come and clean the bathroom and bring a hair dryer, there was none. My son's room was worse. He had to call, the ceiling was leaking (11th floor possibly the a/c), the door to the room didn't lock and the shower head was leaking water on the side. What a terrible experience, not even an apology. I also received an email charging me for things that we didn't consume, after the bill was finalized and paid. What a horrible experience.
Comment from Hotel Management
Oct 3, 2017 by Equipe Marina, Hotel Management
Dear Guest, Thank you for your comments about your recent stay with us. We take the opportunity to apologize for any inconvenience we may have caused. We are available for any questions or assistance you might need. Best Regards, Marina Team
1 out of 5
by A verified traveler from Orlando, Fl

One of the worst hotels I’ve ever stayed in

Posted Sep 23, 2017
It's frankly mind boggling that this hotel is rated 4 stars. It completely discredits the entire rating system. Hotel is old, it's ugly, it's run down, it smells, front desk staff was rude and dismissive. I could sit here and go over everything that this hotel desperately needs to improve on and at but that would take me days. The ONLY thing they have going for them is the location and the breakfast. Room is more than basic. Bathroom is gross. I stayed one night because I had a meeting next door, and I refused to even take a shower!! I felt bad for my feet having to step in that tub; it looked like something out of a road side motel in Alabama (minus the cigarette stains). It's dirty, it's dark from decades of dirty feet. Terrible!! By far one of the worst hotels I've ever stayed in. I couldn't wait to check out and leave. So, unless you have a reason to stay here, do yourself a favor and stay elsewhere.
Comment from Hotel Management
Oct 3, 2017 by Equipe Marina, Hotel Management
Dear Guest, Thank you for your comments about your recent stay with us. We take the opportunity to apologize for any inconvenience we may have caused. Best Regards, Marina Team
4 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel

Posted Aug 23, 2017
Overall, the hotel was very nice. It was across from the beach and had an amazing view. The room was clean except the floor. It seems that It had sand all over it. By looking at the hotel's website, you can notice that the pool was small which helped me to manage my expectations but dont let the gym's picture fool you. The gym only had one treadmill, one bycicle, and an elliptical, which was disappointing. If you dont care about both facilities than you are fine. Breakfast was delicious!
Comment from Hotel Management
Sep 4, 2017 by Isabelle, Hotel Management
Dear Guest, Thank you for your comments about your recent stay with us. We take the opportunity to apologize for any inconvenient we may have caused. We hope we have the chance to welcome you again and offer you a wonderful experience at our hotel. Best regards, Marina Team
3 out of 5
by Anthony

Average hotel in a great area

Posted Aug 6, 2017 on Hotels
Average hotel in a great area. Windows did not open so no fresh air, and no way to control the air temperature. The pillows and duvet seemed to be filled with feathers which do not agree with me.
Comment from Hotel Management
Aug 9, 2017
Dear Guest, Thank you for your comments about your recent stay with us. We take the opportunity to apologize for any inconvenient we may have caused. We hope we have the chance to welcome you again and offer you a wonderful experience at our hotel. Best regards, Marina Team
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel right in front of the best beach

Posted Jul 9, 2017
Very nice hotel, friendly staff, best location possible: right in front of the beach, you just have to cross the street
Comment from Hotel Management
Aug 2, 2017 by Isabelle, Hotel Management
Dear Guest, Thank you for your comments about your recent stay with us. It was a pleasure to have you as our guest and we hope to see you again in the near future. Best regards, Marina Team
4 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco, CA

This Place is Close To Many Things!!

Posted Jul 4, 2017
I stayed at this location about 9 months ago (Sept 2016), and found it quite cozy. They had upgraded me to a larger room with a full-ocean view. It was quite pleasant! Coming back in July 2017, I decided to stay there again. But, I was slightly disappointed. The room, although on the 24th floor, needs some deep-cleaning. The AC unit came on, but never chilled the room. The bath needed to be scrubbed. The light in the toilet flickered on/off. The view from the room was spectacular - Cristo to the left and beach/ocean/Ipanema to the right. Complimentary breakfast was extensive and quite filling. One morning, I had found egg shells in several egg-items, which detracted from that experience.
Comment from Hotel Management
Jul 7, 2017 by Juliana, Hotel Management
Dear Charles, Thank you very much for your review about your recent stay with us. The feedback we have from our guests is extremelly valuable for the improvement of our services and facilities. The points mentioned by you regarding the room you stayed will certainly be reported to the General Manager and other responsible areas for evaluation. We hope we have the chance to host you again and offer you a more pleasant stay with us. Best Regards, Marina Team
3 out of 5
by alessandro

Posted Jun 2, 2017 on Hotels
Comment from Hotel Management
Jun 14, 2017
Prezado hóspede, Agradecemos seus comentários a respeito de sua estada conosco. Esperamos recebê-lo novamente em breve e lhe oferecer uma experiência ainda mais agradável em nosso hotel. Será sempre um prazer tê-lo como nosso hóspede. Atenciosamente, Equipe Marina
4 out of 5
by A verified traveler

Great hotel

Posted Apr 24, 2017 on Hotels
I stayed on the 5th floor and the room was lovely, the bed was xtremely comfortable. Staff were very helpful. Breakfast was tasty. I only wish the pool area was open earlier so that you are able to watch the sunrise from the roof.
Comment from Hotel Management
Jun 14, 2017
Dear Guest, Thank you for your comments about your recent stay with us. It was a pleasure to have you as our guest and we hope to see you again in the near future. Best regards, Marina Team
3 out of 5
by A verified traveler

leblon

Posted Mar 10, 2017
Close to beach; in great neighborhood. But the hotel is old. Rooms small extremely dated (though bed comfortable enough) for the price.
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

Lovely view from our room onto Leblon beach

Posted Mar 7, 2017
Pros: Useful location for the beach but near metro too for getting around
Cons: The pool area could do with more tables for sitting to have a drink and take in the view
Location: Everything you need is no more than five minutes away there are good restaurants and shops with good transport on local buses
The staff are really nice and extremely helpful nothing is too much trouble