Ratings based on 126 Verified Reviews

4.0 out of 5
86% of guests recommend
4.1 Room cleanliness
4.3 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 10, 2017
Staff is always very pleasant and helpful. The breakfast is always hot and good. Pool is always clean
Comment from Hotel Management
Jul 16, 2017 by delaine & staff, Hotel Management
thank you for choosing to stay with us and we hope you will come back the next time you are in town.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 6, 2017
Good size room hotel. Kinda old style, but good hotel nonetheless.
Comment from Hotel Management
Jul 16, 2017 by delaine & staff, Hotel Management
we hope to see you again the next time you are in town.
5 out of 5
Recommended
for Everyone
by A verified traveler from Wichita, kansas

Nice Hotel

Posted May 26, 2017
Very nice hotel that is close to restaurants, grocery store, and fuel station. The room was very comfortable, however the fold-out bed from the couch was too uncomfortable for anyone to sleep on, but fortunately we brought an air mattress along, so my daughter was able to sleep comfortably in that! In addition, the staff was excellent in accommating when we arrived, after a 12 hr drive, to find that expedia had mistakenly cancelled our reservation. Staff member Laurie did a wonderful job in getting that corrected for us very quickly so we could check-in and rest from a long drive! Cudos to Laurie!!!
Comment from Hotel Management
Jul 1, 2017 by Delaine and Staff, Hotel Management
Thanks Joe for choosing to stay with us. We have made management aware of the sofa bed anow apologize for the inconvenience for your daughter. I'm glad Laurie was able to take care of your reservation, I will make sure she is aware of your compliment. If you and your family are passing through, we hope you stop by.
5 out of 5
Recommended
for Everyone
by A verified traveler from Deland, Fl

Posted May 21, 2017
Great hotel stay. Got a suite that had a little sitting area and desk. The only thing that would have been nice to have in the room would have been a table and chairs to eat at.
Comment from Hotel Management
Jul 1, 2017 by Delaine and Staff, Hotel Management
Thank you you for choosing us us for your stay. I am sorry for your inconvenience. We hope you chose to stay with us in the future an we make sure you have somewhere to eat.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 19, 2017 on Orbitz
Pros: Overall cleanliness and modern decor, makes you feel like you're not really in a hotel room
Room was very clean and felt comfortable upon walking in, I've stayed @ multiple Best Westerns as we as worked @ one in my hometown of New Hampshired , staff was very friendly and answered any and all questions that I had, Bathroom was by far my favorite! Very modernized and plenty of space when traveling with 2 other people and a 2 yr old. Would highly recommend this hotel to anyone traveling in the Alabama area. The price was great and hotel staff in the morning were great about letting my family and I swim in the pool before leaving in the morning. :)
Comment from Hotel Management
Jul 1, 2017 by Delaine & Staff , Hotel Management
Thank you for your compliments, we take pride in our hotel an glad you enjoyed your stay. We hear more often that guests enjoy our rooms for the same reason as you, that they more like home than being in a hotel. Glad you were able to enjoy the pool before getting back on the road. We are there to make your visit comfortable an will do what we can to make it so. If you are ever in the area again please stop by say "hi".
2 out of 5
by Jim

SAD Disappointment

Posted May 15, 2017 on Hotels
We asked for a handicap or a accessible bathroom and they gave us a room with the term said it was handicap but it wasn't we are also checked the trash cans in there was a used condom in the trash cans they were very nice about it they give us give us another room that was a year that's your accessible but the rooms weren't comfortable
Comment from Hotel Management
May 25, 2017
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts
2 out of 5
by A verified traveler from from maine

Not what we paid for,

Posted May 10, 2017 on CheapTickets
We booked a king size bed and when we arrived we was told. That cheap tickets only booked us for two full size beds. Very disappointed, they wouldn't give us a king either.
Comment from Hotel Management
Jul 1, 2017 by Delaine and Staff, Hotel Management
I apologize for for not being able to meet your needs during your stay. Please feel free to call me if you are ever passing through again an I will see what I can do to for us to make up for that situation.
4 out of 5
Recommended
for Everyone
by A verified traveler from Fulton, MS

Nice hotel to stay in

Posted May 9, 2017
The staff were very friendly and helpful. The room was clean and comfortable. Would definitely stay here again
Comment from Hotel Management
Jul 1, 2017 by Delaine and Staff, Hotel Management
We are happy to hear that we were able to make your visit enjoyable with us enjoyable. Hope to see you again.
4 out of 5
by Sylvia

A very pleasant experience

Posted Apr 24, 2017 on Hotels
The Best Western Plus Hotel was very nice. We stayed for two nights. The hotel staff was exceptionally kind. The Breakfast was very good. It's location is excellent and near so many places to eat and shop. The only limitation was seen in its fitness room. I really wanted to use the treadmill but it didn't work well so I stopped and never tried it again.
4 out of 5
by joseph

Very clean, very nice. Hot tub was broken.

Posted Apr 22, 2017 on Hotels
Very clean, very nice. Pool was cold, and ho tub lukewarm. Jets were broken on hot tub, and pool area needed uneven flooring fixed. Very nice staff, and overall great experience. Would gladly come there again.