Ratings based on 745 Verified Reviews

3.9 out of 5
81% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from york

Very Average

Posted Nov 12, 2017
Good location, Room dated, bed rather uncomfortable. The room needed some TLC.
Comment from Hotel Management
Nov 13, 2017 by PPL Team, Hotel Management
Dear Guest, We are pleased that overall you had a great stay but we do apologise for the small issues you've experienced. We hope to welcome you back again soon and thank you for bringing your experience to our attention. Kind Regards,
3 out of 5
Recommended
for Everyone
by A verified traveler from London

Very easy for station

Posted Oct 6, 2017
Pros: Location
Cons: Pillows!!!
Hotel reception lovely very pleasant welcome. Foyer very modern. From bright clean nice bathroom. Pillows very hard, sadly not great sleep. Restaurant was amazing the sushi was delicious.
Comment from Hotel Management
Oct 7, 2017 by PPL Team, Hotel Management
Dear Lucy, Thank you for a great review and we are thrilled to see you found our location convenient and our team friendly and helpful. Hope to welcome you back when your travels will bring you back to Leeds. Kind Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Harrow

Great position, good staff

Posted Sep 25, 2017
Pros: pleasant room, friendly and competent staff
Cons: The reading lights were not wonderful - too bright, and awkward for one person reading, the other trying to sleep.
Very near the railway station, shopping centres and key sights.
Comment from Hotel Management
Sep 28, 2017 by Erin , Hotel Management
Dear Schnipsy, Thank you for your review and we are thrilled you enjoyed your stay with us! It's always a pleasure to receive such positive feedback especially in regards to our friendly staff. We hope we can welcome you back soon. Kind Regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from Scotland

Posted Aug 24, 2017 on Ebookers
Nice friendly hotel conveniently located beside station and within easy walking distance of shops and restaurants
4 out of 5
by Sian

Posted Aug 15, 2017 on Hotels
Comment from Hotel Management
Aug 17, 2017
Dear Sian, Thank you for the great scores! Hope to see you again soon. Kind Regards,
5 out of 5
by anthony

Superb

Posted Aug 12, 2017 on Hotels
Great hotel in a great location
Comment from Hotel Management
Aug 14, 2017
Dear Anthony, Thank you for a fantastic review and we hope to welcome you back soon! Warm Regards,
5 out of 5
by Bill

Posted Aug 11, 2017 on Hotels
Comment from Hotel Management
Aug 13, 2017
Dear Bill, Thank you for your positive scores and we truly hope you enjoyed your stay with us! We hope to welcome you back in the future. Kind Regards,
5 out of 5
by Valerie

Posted Aug 11, 2017 on Hotels
Comment from Hotel Management
Aug 13, 2017
Dear Valerie, Thank you for your positive scores and we truly hope you had a comfortable stay with us! We hope to welcome you back in the future. Kind Regards,
4 out of 5
by Kelly

Posted Aug 8, 2017 on Hotels
Comment from Hotel Management
Aug 10, 2017
Dear Kelly, Thank you for your scores and we truly hope you enjoyed your stay with us. Hope to see you again soon. Kind Regards,
4 out of 5
Recommended
for Everyone
by A verified traveler

Good central position in Leeds

Posted Aug 6, 2017
Pros: Clean and quite,
Cons: Dinner menus and wine list, with better value for money
Location: Within a few minutes walk of the shops, taxis nearby and buses.
Within a few minutes walk of the station. Nice receptionist, but hard to understand due to her accent. Dinner was expensive for what was presented on the plate. Poor wine list and for a single traveler very little choice. Breakfast was a buffet, the choice of hot food was somewhat dry due to be kept hot. Staff were friendly, but some were hard to understand due to there accent.
Comment from Hotel Management
Aug 6, 2017 by PPL Team, Hotel Management
Dear Traveler, Thank you for taking the time to write about your experience. It is always a pleasure to receive such positive feedback, in particular when it includes our helpful and pleasant staff. We appreciate your comments on areas upon which improvements are required and we shared your feedback with the relevant departments concerned to act on your feedback. Hope we will be able to welcome you back in the future. Sincerely,