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The hotel is in a lovely central location, being 5 mins away from all the shops. Upon arrival, the reception staff could have been a little friendlier, felt like checking in and out was an inconvenience to them, we weren't asked how our stay was and if everything was ok with our room. But the room ...
Clean, well maintained rooms, ideally located for travellers and tourists at the on Swinegate. Reception and cleaning crew were exceptional, the bar/restaurant was sterile and lacked character with perfunctory staff, as if the area was an add-on to the real business.
Everything was perfect except the tall bartender was rude and discriminatory; I watched him as guests went into the bar and he would be super friendly to certain guests and abrupt and unfriendly to others.
Love this hotel and would stay again. It would have got a 5 if the small things were sorted out. Staff in the skybar were a little on the slow side. One of the lifts was out of order so getting up and down from 10th floor involved a few crowded and infrequent lifts. Shower gel dispenser in shower ...
A nice hotel with lots of periodic features the bars and restaurants are lovely too, one minor problem is that we had to collect our own car due to the metal roller have being jammed in the valet parking lot and was not even offered a discount or a refund for this.
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