Ratings based on 67 Verified Reviews

4.3 out of 5
88% of guests recommend
4.4 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Denver, CO

Affordable, convenient location.

Posted Sep 24, 2017
My husband and I stayed at this property while on vacation for two nights. It is convenient to the highway and a few exits away from restaurants and shopping. The location is also close to Independence, if you plan to visit the Truman Library. The property is newer, however there were some workmanship issues with sloppy painting and tilework. The property was clean, the lobby area and breakfast area were very nice. The staff members were awesome. The beds were super comfy, and the breakfast was good, with lots of choices to select from. We felt this property was a good value at the AARP rate in comparison to other hotels nearby. We would definitely stay here again on a future visit to the area.
4 out of 5
Recommended
for Everyone
by A verified traveler from nyc

Great place

Posted Sep 21, 2017
Comfortable hotel. The breakfast was good and there's coffee available 24 hours. The hotel staff was amazing, lots of hospitality shown to my group. I was there with several other family members for a wedding and each night we gathered downstairs to hang out and the hotel staff was very cool about it. We celebrated my husband birthday with a cake in the lobby and the staff was very accommodating. Great spot, great staff! Would come again.
Comment from Hotel Management
Sep 21, 2017 by David B, Hotel Management
Your group was great to have on premise. We hope you will come back and see us again.
3 out of 5
Recommended
for Everyone
by A verified traveler from Lee Summit n Kansa City Mo

Posted Sep 19, 2017
It was a nice room. But had a little musty smell in there. I didn't like the smell. I believe it was n the air conditioner unit.And kids were,running in and out the rooms at night.A little noisey.
Comment from Hotel Management
Sep 20, 2017 by David B, Hotel Management
We will try and do a better job of controlling children while on our property. I hope you will stay again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great place close to the stadium

Posted Sep 18, 2017
Pros: I like that it is just 10 minutes from the Arrowhead stadium and felt extremely safe during my stay.
Cons: The beds looked very appealing but were very uncomfortable.
Location: It is close by several shopping centers and great restaurants. Everything you need is within just a few miles. It is a very safe and clean area.
I stayed at this hotel for one night. We were very please with the service, especially with the night crew. They were very attentive and were helpful.
Comment from Hotel Management
Sep 20, 2017 by David B, Hotel Management
We are very convenient to the stadiums. Many people stay here for that reason. I am sorry you thought the bed was uncomfortable and we receive many compliments on the comfort of our beds.
5 out of 5
Recommended
for Everyone
by A verified traveler from Springfield, MO

Great Hotel

Posted Sep 11, 2017
Great experience and the staff was wonderful. Had an awesome breakfast and after accidentally leaving some clothing items and jewelry they were very helpful in our getting it back.
Comment from Hotel Management
Sep 16, 2017 by David B, Hotel Management
I will let Jacob know of your happiness with breakfast, He will be pleased.
3 out of 5
Recommended
for Everyone
by A verified traveler

Small Room

Posted Sep 4, 2017
It's a hotter just for one night , rooms are too small
Comment from Hotel Management
Sep 5, 2017 by David B, Hotel Management
We have many variety of rooms. We have double queen rooms that are spacious as well as King Suite rooms that have a sitting area along with a couch.
5 out of 5
Recommended
for Everyone
by A verified traveler from Rolla, Mo

Great motel stay close to Legacy sports park

Posted Aug 29, 2017
The staff was very friendly. Check in was easy. The rooms and linens were clean. The beds were comfortable. The rooms were quite, even though pets were present on the same floor. I even though I did not bring my pet, I'm so glad to know Best Western is pet friendly. Check out was super easy.
Comment from Hotel Management
Aug 30, 2017 by David B, Hotel Management
Every Best Western has different policies in regards to pets. We have decided to be a pet friendly hotel and have dedicated rooms for those guests.
5 out of 5
Recommended
for Everyone
by A verified traveler from Kansas City, Missouri

Exceptional hotel

Posted Aug 28, 2017
Very clean and comfortable room. Breakfast is good and fresh. Staff is very helpful.
Comment from Hotel Management
Aug 28, 2017 by David B, Hotel Management
Thank you for your business. Eggs are made fresh on site everyday.
5 out of 5
Recommended
for Everyone
by A verified traveler from Arkansas

Very clean and comfortable

Posted Aug 17, 2017
Close to Kansas City, very clean and comfortable bed, lots of parking. Didn't eat breakfast there because we were meeting family for breakfast.Desk staff was friends fly and helpful
Comment from Hotel Management
Aug 20, 2017 by David B, Hotel Management
Next time try the breakfast. We make it all fresh on site. Otherwise, thanks for the kind words.
5 out of 5
Recommended
for Everyone
by A verified traveler from Des Moines

Will definitely stay again

Posted Jul 9, 2017
We stayed 3 nights while in Kansas City. All 3 days, the owner was on site during breakfast asking quests about theit stays and asking if he could do anything for us. In 40 years of staying in hotels I've never had that happen. The only minor negative was that the first thing that I saw was, upon arrival, was the trash container at the entrance was overflowing. That's not the first impression you want a customer to have. It wasn't a problem, just an observation. It wasn't that way the remand of our stay. We plan in staying there the next time we travel to KC.
Comment from Hotel Management
Jul 11, 2017 by David B, Hotel Management
We are a family owned business and we try to have one of the owners on site every day. I apologize about the trash. It can fill quickly. When people arrive from road trips they seem to have loads of trash in their cars.