Ratings based on 244 Verified Reviews

4.0 out of 5
80% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Nigeria

Customer Friendly Hotel

Posted Feb 14, 2017
Pros: Good customer relation. Quick Check in. Complimentary Airport shuttle and Area Shuttle. Proximity to outlet mall and other shopping area.
Cons: The toilet bowl though clean needs an upgrade
Location: The hotel is not far from IAD so you can quickly relax after your long trip. It is very close to Premium Outlet Mall and other shopping area
MY wife and I were particularly impressed with the staff each day throughout our stay. From the driver who picked us from the airport. He was patient and all smiles when he had to wait for me to return when i left the pick up area to buy snack within the airport. The front desk staff were always ready to help especially when we had to return an order of a poor quality luggage set to UPS and we were also driven to Marshalls to buy a better quality luggage as a replacement. Also they pleasantly kept all our delivered parcels with them even before we arrived at the hotel which were many & bulky. We were able to use the free area shuttle to the outlet mall and other shops around. The manager even had to quickly come pick us from Marshalls at a time when the driver was on break because he didnt want to us to wait for about 20 min.
Comment from Hotel Management
Feb 14, 2017 by Sarah Holliday, Hotel Management
"Customer Friendly Hotel" is such a nice way to begin a review. Thank you for your wonderful compliments on the service you received during your stay with us at Best Western Leesburg. It was a pleasure having you and your wife stay with us and we are so pleased to know that you enjoyed your time here in Leesburg. We hope to have the pleasure of welcoming you back again soon!
2 out of 5
by A verified traveler

Clean hotel near Leesburg

Posted Feb 3, 2017
The hotel was clean and newly updated. There was a shuttle service into town, which was great since we were going to a concert in downtown Leesburg. The breakfast was decent and staff were friendly. The big red flag we had was what happened after we left. I left my makeup bag in the bathroom when we left. We didn't notice until the evening when we were unpacking. My husband called the hotel and left a message with the front desk describing the bag. We were told the next day that they had found the bag, so my husband drove back to the hotel to pick it up. Unfortunately my two medications and makeup foundation were missing from the bag when my husband checked it. We contacted the police. The manager was not there to talk to, but my husband spoke with him the next day. The manager found the medication on the housekeeping cart under a pile of towels. The housekeeper claimed she was "checking the name" on the medication and then "forgot" about them. I wish I could believe this, but since my makeup was missing too, I find it difficult to believe. The manager mailed the medication back to us. I'm still not sure what to think about the experience!
Comment from Hotel Management
Feb 6, 2017 by Sarah Holliday, Hotel Management
We are glad to know that you found our hotel to be clean, friendly and convenient and we appreciate your compliments regarding your experience while here at the hotel. Nonetheless, I would like to take the opportunity to apologize again for the problems you encountered after your stay regarding your forgotten bag. I can assure you that this atypical incident has been addressed with our team internally as well as having been escalated to our Corporate Team. We take all guest concerns and feedback very seriously and we truly appreciate your input. I hope we will have the opportunity in the future to welcome you back.
5 out of 5
Recommended
for Everyone
by A verified traveler from Smyrna, Delaware

A nice Stay in Leesburg

Posted Feb 1, 2017
Pros: Comfortable bed, good breakfast, clean room, perfect location
Cons: The broadband could be faster
This Best Western was perfect: a nice room, comfortable bed, enjoyable breakfast, and perfect location. I had no complaints and truly enjoyed staying there. Even has a nice exercise room, so will be staying there again on my next business trip to Leesburg!
Comment from Hotel Management
Feb 3, 2017 by Sarah Holliday, Hotel Management
It was a pleasure having you as our guest and always a pleasure to hear that a guest rated their stay as "perfect!" Thank you for your comments on our comfortable beds, delicious breakfast and great amenities. We are thrilled to have won your loyalty and look forward to welcoming you again during your next business trip to Leesburg.
5 out of 5
Recommended
for Everyone
by A verified traveler from Charlotte C.H., VA

Nice hotel, had a very positive experience!

Posted Jan 27, 2017
Nothing to complain about. Great staff and service!!!
Comment from Hotel Management
Jan 31, 2017 by Sarah Holliday, Hotel Management
Thank you for choosing Best Western Leesburg for your hotel needs and thank you for your 5-star rating of your experience! We truly appreciate your compliments to our hardworking staff and we look forward to welcoming you back again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent service

Posted Dec 5, 2016
Pros: The people who worked there were friendly including housekeeping.
Location: Great access to Leesburg Outlet shopping and the Dulles Greenway.
The desk clerks and manager were very friendly and helpful. Check-in was smooth and the breakfast was great.
Comment from Hotel Management
Dec 14, 2016 by Sarah Holliday, Hotel Management
Thank you for being our guest and thank you for providing us with feedback on your experience. It is a pleasure to read that you enjoyed excellent service during your stay and that you found our location to be convenient to both Leesburg Premium Outlets and the Dulles Greenway. We hope to have the pleasure of welcoming you back again soon!
2 out of 5
by A verified traveler

location was good

Posted Dec 5, 2016
Pros: location
Cons: we were put in a room next to laundry room and it was noisy and hotel needs to be updated, hard to keep room comfortable with heater.
Location: we were just passing thru
I booked room thru expedia and when we went to check in, I felt like I did not receive first class service.
Comment from Hotel Management
Dec 14, 2016 by Sarah Holliday, Hotel Management
Thank you for being our guest and thanks for your feedback on your experience! We are glad to know that you found our location to be convenient; however, we are disappointed to hear that other aspects of your stay failed to meet your expectations. We have taken your feedback to heart and hope to exceed your expectations in the future.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 29, 2016 on Hotels
5 out of 5
by A verified traveler

Convenient and clean hotel!

Posted Nov 29, 2016 on Hotels
Fabulous location, excellent staff, generous hot breakfast.
Comment from Hotel Management
Dec 14, 2016 by General Manager, Hotel Management
It is a pleasure to read that you enjoyed Best Western Leesburg's convenient location, friendly staff and delicious complimentary breakfast buffet. We look forward to welcoming you back again soon and hope to always exceed your expectations.
5 out of 5
by A verified traveler

Convenient Hotel, Great Breakfast Buffet

Posted Nov 28, 2016 on Hotels
This hotel was easy to find and offered a convenient location for a halfway point to the Hollywood Casino in Charles Town, WV, our destination for a late-night show. It's also located near the Leesburg Outlets and area wineries. The room was comfortable and clean and the area was quiet. We were really impressed by the breakfast buffet - it was one of the best I have experienced - it included eggs, bacon, hash browns, biscuits with sausage gravy, and many other items! I would stay here again.
Comment from Hotel Management
Dec 14, 2016 by General Manager, Hotel Management
Thank you for being our guest at Best Western Leesburg and thank you for your 5-star review of your experience. Our hotel is indeed fortunate to be conveniently located to many local attractions, including Leesburg Corner Premium Outlet and many great VA wineries. We are pleased to know you also found our hotel to be clean and comfortable. Thank you for your kind compliments on our expansive breakfast buffet - it is so important to us to help our guests get their day started off great! We look forward to welcoming you back again soon!
5 out of 5
by A verified traveler

Well priced and well managed

Posted Nov 28, 2016 on Hotels
The staff was very helpful and pleasant. The included breakfast was excellent. There are several restaurants within walking distance as well as a major grocery store. There are large shopping malls nearby. We definitely recommend this motel.
Comment from Hotel Management
Dec 14, 2016 by General Manager, Hotel Management
Thank you for being our guest and thank you for your kind compliments on your experience. It is a pleasure to hear that you found our hotel to be conveniently located as well as our staff friendly and helpful. We truly appreciate your recommendation to fellow travelers and look forward to being of service again in the future!