Ratings based on 134 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
93% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Mississauga ON

Convenient location in Leesburg Va.

Posted Aug 20, 2015
Pros: The location was great for shopping in the Leesburg area, with the Leesburg Crossing Premium Outlet mall being close by, about 5mins away car.
Location: There is lots of shopping nearby in the area, & the premium outlet (Leesburg Crossing) was about 5mins away. There are also wineries in the area.
This was our first experience at the hotel & overall we had a very good stay over 4 nights. The hotel staff were very professional & helpful, & the overall hotel facilities were good & comfortable.The room was clean, well taken care of by housekeeping during or stay, & very comfortable with 2 queen beds.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 17, 2015
About what you would expect from a Best Western. Good not great.
2 out of 5
by A verified traveler from Virginia

Not Impressed

Posted Jul 11, 2015
Hotel was very outdated. The tub was rusty and filled up with water when you took a shower. The equipment in the gym didn't work properly. Couldn't get the treadmill to work at all & the front desk attendant wasn't willing to help. The breakfast looked good but was lukewarm at best. NOT what I expect from a hotel that charges $140/night for a room!!
Comment from Hotel Management
Jul 25, 2015 by Sarah Holliday, Hotel Management
While it is very challenging to hear that a guest's stay fell below our typical high standards for the hotel, feedback from our guests is invaluable in helping us to ensure that future guests do not encounter the same concerns. Your comments have been addressed internally as well as being escalated to the corporate team. We appreciate your feedback and will certainly utilize it to improve future guests’ experience.
5 out of 5
Recommended
for Everyone
by A verified traveler from Charlottesville

Quick trip

Posted Jun 28, 2015
Easy to get to. Convenient to downtown. Amazingly clean. Very staff
Comment from Hotel Management
Jul 3, 2015 by Sarah H., Hotel Management
Thank you for your review! We appreciate your feedback and look forward to a soon return visit.
5 out of 5
Recommended
for Everyone
by A verified traveler from Hartville, OH

A snag at registration.....

Posted Jun 27, 2015
Our room was very nice, breakfast was excellent, the pool was a joy BUT when we first arrived they had NO RECORD of our reservation thru EXPEDIA. Thank goodness they had rooms available and they booked us in with no problems. I do not know if this was a problem on their side or if EXPEDIA messed up. Other than that all went well.
Comment from Hotel Management
Jul 3, 2015 by Sarah H., Hotel Management
Thank you for taking the time to share your comments. I am so pleased to hear that all was resolved and that you went on to enjoy your stay with us. We hope you'll return again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from PA

Posted Jun 26, 2015
Nice hotel at a reasonable price and allowed us to take our dog with us. Air conditioning functioned well. Whole hotel was nicely decorated and well kept. Breakfast was an expansive buffet and efficiently operated. The breakfast room was neat and clean. Check in and check out were quick and efficient. We were very pleased with the overall experience.
Comment from Hotel Management
Jul 3, 2015 by Sarah H., Hotel Management
We really appreciate your caring enough to write such a lovely review about your stay. It sounds as though we met expectations through out your visit. Please do come back to see us soon!
3 out of 5
by A verified traveler from Charleston, SC

Best Western Leesburg

Posted Jun 23, 2015
Pros: The night clerk was exceptional. He was slammed Saturday night, but never got flustered or lost his temper.
Cons: The sound-proofing (if possible). The bathroom had been redone, but the rest of the room seemed a bit tired.
We stayed here because it was close to family (High School Graduation). It was a perfectly adequate hotel, however being rather old, it was not very sound-proof, and we could hear the dog barking across the hall. In a pinch, we would stay here again, but there are other, newer hotels in the same area which we will choose first.
Comment from Hotel Management
Jun 30, 2015 by Sarah H., Hotel Management
Thank you for taking the time to leave a review about your recent stay at our hotel. We always appreciate guest feedback as we strive to ensure future guest stays meet the expectations of our guests. We hope you visit again!
2 out of 5
by A verified traveler

Disappointing Stay

Posted Jun 1, 2015
Pros: Staff was nice.
Cons: See experience.
Location: Was not a factor.
Pillows were very small and flat; A/C unit was noisy; could not hear the TV, dogs were staying at the hotel and heard some barking when checking in; breakfast was borderline bad - food was cold, eggs were runny.
Comment from Hotel Management
Jun 30, 2015 by Sarah Holliday, Hotel Management
While it is very challenging to hear that a guest's stay fell below our typical high standards for the hotel, feedback from our guests is invaluable in helping us to ensure that future guests do not encounter the same concerns. Your comments have been addressed internally as well as being escalated to the corporate team. We appreciate your feedback and will certainly utilize it to improve future guests’ experience.
5 out of 5
Recommended
for Everyone
by A verified traveler

Staff and other

Posted May 31, 2015
Pros: nice location with several very good restaurants nearby Free popcorn in lobby is nice touch as is the coffee and newspaper. Nice breakfast in a.m.
Staff was friendly and helpful but I had problems booking for two separate days as they didn't seem to understand. Nor could I get a direct answer about the cost of my room??? Our group was allowed to check in early as rooms were available
Comment from Hotel Management
Jun 30, 2015 by Sarah Holliday, Hotel Management
Thank you for taking the time to provide us with feedback on your stay. I am pleased that most aspects of your stay were enjoyable and we appreciate your 5-star review. I apologize for any confusion you encountered with regards to your reservations, but I am pleased that you enjoyed your stay. We hope to have the pleasure of welcoming you back again soon!
4 out of 5
Recommended
for Personal Event
by Lars from Danmark

Nær outlet

Posted May 21, 2015 on Hotels
Perfekt til sleep over.