Lobby

Reviews of Clarion Hotel & Conference Center Leesburg

2.5 out of 5
Clarion Hotel & Conference Center Leesburg
1500 E Market St, Leesburg, VA

Reviews

6.8
Rating 10 - Excellent. 183 out of 844 reviews" "
Rating 8 - Good. 247 out of 844 reviews" "
Rating 6 - Okay. 185 out of 844 reviews" "
Rating 4 - Poor. 137 out of 844 reviews" "
Rating 2 - Terrible. 92 out of 844 reviews" "

7.2/10

Cleanliness

7.8/10

Staff & service

6.4/10

Amenities

6.2/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

4/10 Poor

Diane

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
This old hotel has been nicely updated and was clean. However, the key card maker wasn’t working and we had to have someone walk us to our room to open the door, then there was no hot water… so no shower… and we were going to a wedding. Also a lack of lighting and plugs. The hot water was the final straw… tried to give this hotel a good rating, but just can’t.
Stayed 1 night in Apr 2024
Response from A.J on Apr 22, 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry you were unhappy with your guest room. I will address your feedback directly with our team. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right.

4/10 Poor

Alice

Liked: Staff & service
Disliked: Property conditions & facilities
Room was nice but there was no hot water and the hair driller was broke. Bed was comfortable.
Stayed 2 nights in Apr 2024
Response from rwaters-gm on Apr 23, 2024
We apologize for the inconvenience during your stay now that we have been made aware we have gotten a new hairdryer from storage and replaced the other and we have gotten a plumber out to check the issue with the water. We will be going through a full renovation by the end of this year. After our renovations are done we hope you will visit us again!

4/10 Poor

Seth

Dumpy place. Ugly rooms full of spackled holes. Extemely loud. Can hear showers and toilets running from room above me. Hallway noises also really bad.
Stayed 1 night in Apr 2024
Response from rwaters-gm on Apr 23, 2024
We apologize for the inconvenience during your stay. We will be going through a full renovation by the end of this year. After our renovations are done we hope you will visit us again!

4/10 Poor

Donald, Lockport

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The room smells, there was pizza on the remote, holes in the curtain, dresser drawers are crooked and refrigerator is tilted. Door key would not open the outside entrance.
Stayed 1 night in Apr 2024
Response from RWaters- GM on Apr 12, 2024
I apologize for the inconvenience that you would have endured during your stay. I hope that you will give us another chance in the future to make your next day better than the last! We will be going through a full renovation by the end of the year and would love to serve you again.

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gentleman at check in was very friendly and offered a history of the property. Will stay again if we are in the area.
Stayed 1 night in Apr 2024
Response from Rwaters-gm on Apr 11, 2024
Thank you so much for your review. The person who was at the desk during your check-in is very happy as well!. We 100% look forward to having you stay here with us again so we can work to make your next stay just as great!I hope you have safe travels!

4/10 Poor

Joseph, Saratoga Springs

Liked: Cleanliness
Disliked: Property conditions & facilities
Clean but very tired, looks like it hasn’t been updated in many years
Stayed 1 night in Apr 2024
Response from Rwaters-gm on Apr 11, 2024
We completely understand and apologize for any inconvenience that you had during your stay and we also understand your view fully and that's why we will be going through a renovation by the end of this year! we hope you will give us to serve you in the future after our renovations have been done.

10/10 Excellent

Sergey, Whitestown

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok as is
Stayed 1 night in Apr 2024
Response from Rwaters- gm on Apr 6, 2024
Thank you so much! your review means the world to us. We enjoyed having you stay here with us and we look forward to seeing you again soon!

4/10 Poor

roberto

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
No hot water for the shower.
Stayed 1 night in Apr 2024
Response from Rwaters-gm on Apr 5, 2024
I apologize for the inconvenience during your stay. We are working to look into this matter.

4/10 Poor

Susan

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room toilet seat was very loose Facet was very loose Could not get hot water for shower. Water ran15 mins no luck. Bfast 6am-9am. Should at least be til 10am The staff was compassionate but they are not maintenance people. I feel sorry for them having to listen to complaints everyday Outside there was a mattress tossed and left. There were wooden palates as well This could be a great property if owners really cared. The back door near our room keypad did not work Ugh so disappointed
Stayed 2 nights in Mar 2024
Response from rwaters-gm on Apr 3, 2024
thank you for your response, I'm sorry that your stay did not go as planned. We are currently in the process of rebuilding from the staff and then everything else after. We are hopping you give us another chance after renovations are through.I hope nonetheless you have a great day and safe travels

2/10 Terrible

kim

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Don’t stay here we got bit up staying here one night. Gross!!
Stayed 1 night in Mar 2024
Response from Rwaters clarion inn General manager on Mar 19, 2024
Excuse me for i was a bit confused. Nothing was brought up to the front desk for this pressing issue and we have pest control come out every month to do preventative maintenance on each unoccupied room. If there was an issue with your stay please let me know at 703-349-4068, as it should have been brought up to the front desk so we could have it taken care of right then and there. Once I read your review me and a housekeeper inspected the room to find nothing however i had pest control come out again and spray down the rooms including room 110. Luckily no one else had been in the room so it had been shut down until pest control let us know if that room had anything or not. After talking with pest control they let me know that the room had no insects of any kind in there however i still had them respray all rooms in the surrounding area including that one. Nonetheless, i thank you for your review and hope you have a great day.

10/10 Excellent

Sebghatullah, Ashburn

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Mar 2024
Response from rachel waters -gm clarion inn on Mar 11, 2024
Thank you so much for your amazing review, it means alot to us here that you had a wonderful stay. I along with the rest of my team look forward to seeing you again!

4/10 Poor

Richard

Traveled with family
Liked: Staff & service
The service at check in was very professional and friendly. However, upon entering our room it had a musty smell. We attempted to open the window and noticed it would not lock (we were on the first floor with the parking area close by). As we tried to lock the window, the entire side of the window pulled away from the building frame. We notified the front desk and they noted some rooms were being renovated. The gave us a second room which was also musty smelling and very loud. The hall traffic did not quiet down until well after midnight. We anticipated staying two nights but checked out after the first night. We definitely will not be returning.
Stayed 2 nights in Feb 2024
Response from Rachel Waters - general manager on Feb 22, 2024
I do apologize for the inconvenience. Our windows have a middle contraption the can be hooked and unhooked but it can be tricky since there a older model. I do apologize as well for the issues with the rooms we are most definitely going to go through a renovation towards the end of the year and hope you will give us another chance to serve you in the future.

6/10 Okay

Patricia

Stayed 1 night in Feb 2024
Response from Rwaters clarion inn General manager on Mar 23, 2024
i can see in our system that you have stayed quite a bit. I apologize for any inconvenience caused during your stay. we will be going through a renovation later on this year and we hope that you will give us another chance in the future to host you again.

2/10 Terrible

Christina

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Front desk was rude and unhelpful. Horrible customer service for my 80 year old in-laws I booked a room for the weekend. Will NEVER use this hotel again. Took their items out of their room.
Stayed 1 night in Feb 2024
Response from Rachel w, gm clarion inn on Feb 19, 2024
As the person who check them in.I completely understand your decision none of their items were taken out of the room. You booked them another reservation for another day that they never came to check in for unlike every other guest who stayed over that day. We hope you and your family have a wonderful day.

4/10 Poor

Brittany

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Rachel waters General manager. on Feb 15, 2024
Were sorry that your stay was not up to your standards.We are working each day to make each guest's stay a great one and hope that you will give us another chance in the future.

8/10 Good

Brittany

Liked: Staff & service, property conditions & facilities
It’s good
Response from rachel w gm on Feb 6, 2024
Thank you for your response. We are very happy you enjoyed your stay and look forward to seeing you again.

4/10 Poor

Walid

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Rachel Waters - general manager on Jan 31, 2024
I apologize for the inconvenience in not meeting your expectations. We strive to make each guest stay better then the last and hope that you'll be willing to try our hotel again in the future.

10/10 Excellent

Michael

Stayed 1 night in Jan 2024
Response from Rachel Waters - general manager on Jan 31, 2024
Thank you so much for your review. We look forward to seeing you again on the future!

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 23, 2024
I apologize for any inconvenience caused during your stay. We are always looking for way to improve for our guest. if you would like to reach out our number is 7033494068.

4/10 Poor

Emily

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The property is off of Rt. 7 and there is no easy way to turn left out of the parking lot, Rt. 7 is a very busy road, you have to get off the next exit and turn around. The door to my room was broken, I had to walk back to the front desk 3 times in order to get in. The desk attendant on duty tried her best to get the door open, as I was locked out of my room. She got on the phone with the manager and the manager had her kick the door in order to open it - which didn't make me feel too safe...I was a bit taken back I wasn't offered any sort of partial refund or credit, as I was locked out of my room with soaking wet hair. The woman who was on duty was super friendly and I enjoyed how pleasant she was to talk to, which is why I let the situation go without a fuss. The hotel is attached to an old historic house, which is fascinating as it was used as part of the underground railroad, so I appreciate the history. There is no room service and the restaurant attached to the property is typically closed and has a limited menu. There is no store or toiletries offered like razors, hair combs, etc., which was inconvenient.
Stayed 1 night in Jan 2024
Response from clarion management-rw++ on Jan 9, 2024
I apologize for the inconvenience, i never received a call until after the front desk person who assisted you was off duty and on the road and wanted to let me know how her shift went since she's new to working by herself. She did let me know that there was someone who had trouble getting into the room but said they didn't want to switch rooms and said it was fine. I will bring this to her attention since you should have been moved from the start so we can get Maintenace in to fix the door asap, as we want our guests to feel safe at all times. We have toiletries behind the front desk If at any time anyone is in need of extra razors, toilet paper, toothbrushes, toothpaste, shampoo, conditioner, mouthwash, cups, utensils, bowls and extra towels. I also want to apologize for not having room service, since we are in our slow season and get very few guests but have to have the restaurant open. due to this we have one person working until busy season starts again, due to this we ask that the guests come down so that the bar/ restaurant is not left unintended. I will talk again to the front desk and let them know the proper procedure moving forward as we want our guests to have a pleasant stay. I also want to apologize for the road when you have to make the right turn, since this place is historic all that is around us was added on later in the years making this place more of a congested area for a lot of businesses. Moving forward i will talk to my staff to make sure things like this do not happen moving forward. My deepest apologies.

2/10 Terrible

Heidi

Disliked: Amenities
Xxx
Stayed 1 night in Dec 2023
Response from FRONT DESK on Jan 8, 2024
Thank you for your review

10/10 Excellent

BRIAN

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
work
Good place with easy access to transportation.
Stayed 2 nights in Nov 2023
Response from F.D. on Dec 16, 2023
Thank you for your feedback. Were pleased to see that you enjoyed your stay here with us at the Clarion Hotel in Leesburg, VA.

10/10 Excellent

Dispatch

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from F.D. on Dec 16, 2023
Thank you for your feedback. Were pleased to see that you enjoyed your stay here with us at the Clarion Hotel in Leesburg, VA.

8/10 Good

gregory

Stayed 1 night in Nov 2023
Response from F.D. on Dec 16, 2023
Thank you for your feedback. Were pleased to see that you enjoyed your stay here with us at the Clarion Hotel in Leesburg, VA.

8/10 Good

Paul

Traveled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Key cards did not work that well to get into the hotel and also our room. Had to try them multiple times before they unlocked. Other than that, everything else was fine.
Stayed 1 night in Nov 2023
Response from F.D. on Dec 16, 2023
Thank you for your feedback. We apologize for the inconvenience the key cards gave you. Were pleased to hear that you were still able to enjoy your stay here with us at the Clarion Hotel in Leesburg, VA.

6/10 Okay

Nicholas

Business traveler
Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
There was a distinct smell of mold in the hallway. The toilet in the room kept flushing by itself throughout the stay. I would definitely try to avoid it in the future, but it is conveniently located and affordable so i wouldn't be say I am never going back, but there are other choices first.
Stayed 3 nights in Nov 2023
Response from front desk on Jan 8, 2024
thank you for your review, The hotel is daily trying to make sure our rooms are the best of the best.

8/10 Good

Valeria

Liked: Cleanliness, staff & service
I felt like I was staying at the Motel, not hotel… It was loud on the floor at midnight. Showers have a shower curtain through which water was getting all over the bathroom floor. Pillows on the bed were horrible, unable to sleep on them. I was on the first floor and curtains were transparent… so I felt exposed to the parking lot. Check in was slow, as lady behind the counter could not make a credit card reader to work. She also did not say anything about breakfast, which included with a stay… I had to pray all the answers from her, I was very disappointed with my stay… I did not get a good night rest… and will not stay in this hotel again.
Stayed 1 night in Nov 2023
Response from front desk on Jan 8, 2024
thank you for your review. the hotel will continue to make sure our new renovations stand out for the best not the bad

8/10 Good

Edward

Stayed 1 night in Nov 2023
Response from F.D. on Dec 16, 2023
Thank you for your feedback. Were pleased to see that you enjoyed your stay here with us at the Clarion Hotel in Leesburg, VA.

10/10 Excellent

Gregory

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You have to drive to eat.
Stayed 2 nights in Nov 2023
Response from F.D. on Dec 16, 2023
Thank you for your positive review. Were pleased to see that you enjoyed your stay here with us at the Clarion Hotel in Leesburg, VA.

4/10 Poor

GERALD, SPENCERPORT

Traveled with partner
I don’t how this hotel remains competitive. I reserved a king room with a sofa bed. When we arrived, we were assigned a room with 2 beds but no sofa bed. When I asked for a price adjustment but, so far, none has been offered. In addition, the room we were assigned was on one end of the building but the only elevator was on the other end of the building. Another problem with the room was the lack of a stopper in the drain in the bathroom sink - a real hazard when you are trying to clean a partial tooth. Other than that, the bed was fairly comfortable.
Stayed 1 night in Nov 2023

10/10 Excellent

Jeffrey

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel and affordable considering the area. Staff were the best. Bartender made the evening and I'm telling you the Rogan Josh Indian food was authentic and remarkable. I'm coming back just for dinner!
Stayed 1 night in Oct 2023
Response from F.D. on Dec 16, 2023
Thank you for your positive review. Were pleased to hear that you enjoyed your stay here with us at the Clarion Hotel in Leesburg, VA.

6/10 Okay

Danyelle

Traveled with partner
Liked: Staff & service
The property did not seem as clean as other places.
Stayed 2 nights in Oct 2023

10/10 Excellent

Andrew

Business traveler
Loved every bit of this place
Stayed 3 nights in Oct 2023
Response from F.D. on Dec 16, 2023
Thank you for your positive review. Were pleased to see that you enjoyed your stay here with us at the Clarion Hotel in Leesburg, VA.

2/10 Terrible

Jennifer

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Scariest hotel ever
Place was literally spooky at checkin, no security with doors that did not lock. I refused to stay.
Stayed 3 nights in Oct 2023
Response from Management on Oct 24, 2023
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. We will be Addressing this issue with Staff. In the Meantime If u need anything else would be Helpful Please let us Know Thank you Your Clarion Leesburg Team

10/10 Excellent

Bibhuti

Stayed 1 night in Oct 2023
Response from F.D. on Dec 16, 2023
Thank you for your positive review. Were pleased to see that you enjoyed your stay here with us at the Clarion Hotel in Leesburg, VA.

10/10 Excellent

GREG, TOPEKA

Stayed 1 night in Oct 2023
Response from F.D. on Dec 16, 2023
Thank you for your positive review. Were pleased to see that you enjoyed your stay here with us at the Clarion Hotel in Leesburg, VA.

10/10 Excellent

BRIAN

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location near bus into DC and food places.
Stayed 1 night in Oct 2023
Response from F.D. on Dec 16, 2023
Thank you for your positive review. Were pleased to see that you enjoyed your stay here with us at the Clarion Hotel in Leesburg, VA.

2/10 Terrible

Mary

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Eloy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The workers were nice
Stayed 1 night in Sep 2023
Response from F.D. on Dec 16, 2023
Thank you for your feedback. Were pleased to see that you enjoyed your stay here with us at the Clarion Hotel in Leesburg, VA.

10/10 Excellent

BRIAN

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Nice place to stay close to Leesburg. No frills, clean room, and friendly staff at front desk. I checked out at 5 am and the gentleman asked if I wanted something for breakfast before I left. Breakfast starts at 530. I politely declined however, appreciated the offer.
Stayed 1 night in Sep 2023
Response from F.D. on Dec 16, 2023
Thank you for your feedback. Were pleased to see that you enjoyed your stay here with us at the Clarion Hotel in Leesburg, VA.

2/10 Terrible

James

Disliked: Staff & service
Not Good
The staff was sprawled out on the couch when I arrived. I thought is was perhaps a guest waiting for a ride, but no.. I have to wait for when it was convenient for her to get up ans check in. Got the key, first rolm was not accessible because of maintenance reasons. 2nd room the AC didnt work, and they were going to send someone to look at it. They never came. The hotel was noisy, the staff was outside my door multiple time blasting music on their phone. Then i got charged an extra $12 after i checked out. When I called they said it was for taxes... None of it makes sense.
Stayed 2 nights in Sep 2023
Response from Management on Oct 24, 2023
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. We will be Addressing this issue with Staff. In the Meantime If u need anything else would be Helpful Please let us Know Thank you Your Clarion Leesburg Team

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
It was what it was!!
Basic, a bit run down: very helpful staff, it was fine for my needs: inexpensive & close to Dulles airport. Lots of restaurants nearby. A bit funkier than my norm, but I’d already shot my budget. It was convenient and historic too!
Stayed 1 night in Sep 2023

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
If I needed anything the staff made it happen!
Stayed 4 nights in Sep 2023
Response from F.D. on Dec 16, 2023
Thank you for your feedback. Were pleased to hear that you enjoyed your stay here with us at the Clarion Hotel in Leesburg, VA and the staff was attentive to you.

2/10 Terrible

Sharifa

Traveled with family and small children
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
This is a teenage party hotel. If you are looking to actually get some sleep, I don’t recommend staying here.
Stayed 1 night in Aug 2023

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worrisome experience
We were going stay for a night with a 15 month old. While checking in a lady. Amy and notified the receptionist that she is smelling gas on the lower level. We were assigned room on level #1. We smelled the gas in the entire length of hall way leading upto our room. None of them seemed to know what was exactly happening or the the Source of leak. It was a worrisome situation and we immediately checked out. To stay the night at the hotel with a 15 month old was not risk we thought was worth taking.
Stayed 1 night in Sep 2023

6/10 Okay

John

Stayed 2 nights in Aug 2023

4/10 Poor

Claudia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The whole place smelled really bad
Stayed 1 night in Aug 2023
Response from Management on Oct 24, 2023
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. We will be Addressing this issue with Staff. In the Meantime If u need anything else would be Helpful Please let us Know Thank you Your Clarion Leesburg Team

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The pool was so dirty so i call to tell the front desk and he tells me he is going to call and tell someone to clean it so im like great gave it a hour went back to pool of course it was still dirty. Long story short it was never cleaned was dirty we never got a chance our whole trip...my son won both of his football games and couldn't even celebrate with a swim.
Stayed 2 nights in Aug 2023

6/10 Okay

James, Noblesville

Traveled with family
Disliked: Property conditions & facilities
Was advertised a pool. It's mid August and pool closed for the season..ridiculous in Northern Hemisphere especially a Southern state
Stayed 4 nights in Aug 2023
Response from FD on Aug 25, 2023
we are sorry for the inconvice

6/10 Okay

Marvin

Access to Rt 7 good
Stayed 1 night in Aug 2023