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Reviews of Hampton Inn & Suites Lady Lake/The Villages

3 out of 5
Hampton Inn & Suites Lady Lake/The Villages
11727 Ne 63 Rd Dr, The Villages, FL

Reviews

8.8

Excellent

Rating 10 - Excellent. 480 out of 767 reviews" "
Rating 8 - Good. 176 out of 767 reviews" "
Rating 6 - Okay. 66 out of 767 reviews" "
Rating 4 - Poor. 19 out of 767 reviews" "
Rating 2 - Terrible. 26 out of 767 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Connie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Great for the business purpose I was in town to conduct. Easy in and easy out. Clean with great customer service. I’ve added it as one of my favorites for business travel locations.
Stayed 2 nights in Apr 2024
Response from AGM on Apr 15, 2024
Thank you for the review and feedback regarding our super clean rooms and very friendly staff! We look forward to seeing you again. Safe travels.

8/10 Good

Elizabeth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good choice in lobby shop with lean cuisine. Couldn't get shades to work.
Stayed 1 night in Apr 2024
Response from Agm on Apr 15, 2024
Thank you for your response and staying with us. We look forward to having you stay with us again. Have a great day. Safe travels.

10/10 Excellent

Rob

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all good
Stayed 1 night in Apr 2024
Response from Agm on Apr 15, 2024
Thank you for the review and staying with us. We are looking forward to hosting you again. Safe travels.

8/10 Good

Barbara

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay at this hotel. Staff was friendly, hotel was clean. The area is convenient to all the Villiages has to offer.
Stayed 1 night in Apr 2024
Response from Agm on Apr 15, 2024
Thank you for the review and feedback regarding our super clean rooms and very friendly staff! Have a great day. Safe travel.

2/10 Terrible

Michael

Stayed 2 nights in Mar 2024

10/10 Excellent

Sherri, Lansing

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Breakfast buffet is always good. Clean rooms. Easy parking.
Stayed 3 nights in Mar 2024
Response from Agm on Apr 1, 2024
Thank you, Sherri, for your review and for choosing our hotel. We look forward to having you again as a guest in our hotel. Have a great day. Safe travels.

10/10 Excellent

Blair

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from AGM on Mar 22, 2024
Thank you, Blair, for your review and for choosing our hotel. We look forward to having you again as a guest in our hotel. Have a great day. Safe travels.

10/10 Excellent

Angela Madama

Liked: Cleanliness, staff & service, property conditions & facilities
Some of the staff were very friendly and helpful. Rooms were clean and breakfast was appreciated! Great stay!
Stayed 2 nights in Mar 2024
Response from AGM on Mar 12, 2024
Thank you, Angela, for your review and for choosing our hotel. We look forward to having you again as a guest in our hotel. Have a great day. Safe travels

10/10 Excellent

PATRICIA, Naples

Stayed 1 night in Mar 2024
Response from AGM on Apr 1, 2024
Thank you, Patricia, for your review and for choosing our hotel. We look forward to having you again as a guest in our hotel. Safe travels.

6/10 Okay

Jill

Traveled with family
The shower didn’t drain properly and after a few minutes my feet were in inches of smelly water. The breakfast was supposed to be until 10 and I went down 10 minutes ahead of time to grab a few things. It was already being cleaned up and there was hardly anything left and what was left was gross. I normally stay at Hampton Inns because they are nicer, but this is not.
Stayed 5 nights in Feb 2024
Response from Danielle, AGM on Mar 2, 2024
Thank you, Jill for your review and staying with us. I'm truly sorry for your experience. This has been brought to the attention of our staff so issues like this do not occur again. We certainly hope you'll come back and give us another chance.

10/10 Excellent

nancy marian

Stayed 1 night in Feb 2024
Response from Danielle AGM on Mar 22, 2024
Thank you, Nancy, for your review and for choosing our hotel. We look forward to having you again as a guest in our hotel. Have a great day. Safe travels.

10/10 Excellent

Larry

Stayed 1 night in Feb 2024
Response from AGM on Mar 22, 2024
Thank you, Larry, for your review and for choosing our hotel. We look forward to having you again as a guest in our hotel. Have a great day. Safe travels..

8/10 Good

Stephen

Liked: Staff & service
Stayed 2 nights in Feb 2024
Response from Danielle AGM on Feb 26, 2024
Thank you, Stephen, for your review and staying with us. We look forward to seeing you again. Safe travels.

10/10 Excellent

Robert, savannah

Stayed 1 night in Jan 2024
Response from Danielle -AGM on Mar 22, 2024
Thank you, Robert, for your review and for choosing our hotel. We look forward to having you again as a guest in our hotel. Safe travels.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from AGM on Feb 4, 2024
Thank you, David, for your review and for choosing our hotel. We look forward to having you again as a guest in our hotel. Have a great day. Safe travels

10/10 Excellent

Tamara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A really convenient location- lovely property.
Stayed 1 night in Jan 2024
Response from Agm on Feb 4, 2024
Thank you, Tamara , for your review and for choosing our hotel. We look forward to having you again as a guest in our hotel. Have a great day. Safe travels

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from AGM on Jan 26, 2024
Thank you, Jose, for your review and for choosing our hotel. We look forward to having you again as a guest in our hotel. Have a great day. Safe travels.

10/10 Excellent

Maynard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay. room was large and comfortable
wonderful stay. Staff was warm with a sincere greeting
Stayed 1 night in Jan 2024
Response from AGM on Jan 26, 2024
Thank you, Maynard, for your review and for choosing our hotel. We are blessed to have an amazing staff. We look forward to having you again as a guest in our hotel. Have a great day. Safe travels.

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast.
Stayed 3 nights in Jan 2024
Response from AGM on Jan 26, 2024
Thank you, Kimberly, for your review and for choosing our hotel. We look forward to having you again as a guest in our hotel. Have a great day. Safe travels.

6/10 Okay

David

Disliked: Cleanliness
Stayed 2 nights in Jan 2024
Response from AGM on Jan 26, 2024
Thank you, David, for your review and for choosing our hotel. We look forward to having you again as a guest in our hotel. Have a great day. Safe travels.

10/10 Excellent

NIALL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
It is a perfectly nice place to stay. Close to everything you need.
Stayed 1 night in Jan 2024
Response from AGM on Jan 20, 2024
Thank you, Niall, for your review and for choosing our hotel. We look forward to having you again as a guest in our hotel. Have a great day. Safe travels.

8/10 Good

Steve, Fond Du Lac

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the Villages to visit people.
Stayed 2 nights in Jan 2024
Response from AGM on Jan 20, 2024
Thank you, Steve, for your review and for choosing our hotel. We look forward to having you again when you visit The Villages. Have a great day. Safe travels.

10/10 Excellent

Sherri, Lansing

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very helpful and friendly. Hotel is very clean. Love the breakfast buffet which is included with your room.
Stayed 3 nights in Jan 2024
Response from AGM on Feb 4, 2024
Thank you, Sherri, for your review and for choosing our hotel. We look forward to having you again as a guest in our hotel. Have a great day. Safe travels

10/10 Excellent

Carla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from AGM on Jan 16, 2024
Thank you,Carla, for your review and for choosing our hotel. We look forward to having you again as a guest in our hotel. Have a great day. Safe travels.

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from AGM on Jan 20, 2024
Thank you, Ann, for your review and for choosing our hotel. We look forward to having you again as a guest in our hotel. Have a great day. Safe travels.

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to the part of the villages we were visiting. Staff was very accommodating to several changes we had to make in our stay-- extending and then shortening.
Stayed 4 nights in Jan 2024
Response from AGM on Jan 14, 2024
Thank you, Robert, for your review and for choosing our hotel. We look forward to having you again as a guest in our hotel. Have a great day. Safe travels.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Jan 2024
Response from AGM on Jan 14, 2024
Thank you, Robert, for your review and for choosing our hotel. We look forward to having you again as a guest in our hotel. Have a great day. Safe travels.

10/10 Excellent

Robert

Stayed 1 night in Jan 2024
Response from AGM on Jan 14, 2024
Thank you, Robert, for your review and for choosing our hotel. We look forward to having you again as a guest in our hotel. Have a great day. Safe travels.

8/10 Good

Suzanne

Stayed 1 night in Jan 2024
Response from AGM on Jan 9, 2024
Thank you for your review, Suzanne. We look forward to seeing you again on your next trip to the Villages! Safe travels.

2/10 Terrible

Richard

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bed bugs
Our room had bed bugs. When I asked to switch rooms the person behind the desk at first wanted to move us to an empty room right next to our old one, which is not what you should do in the case of bed bugs (you should move someone to a room far away). The person also downplayed bed bugs as a problem and never apologized on behalf of the hotel. Another person behind the desk the next morning didn't apologize either. And when I left they still charged me for peanuts.
Stayed 2 nights in Jan 2024
Response from AGM on Jan 9, 2024
I apologize for any inconvenience you experienced during your stay with us. We do not hesitate to investigate any possible sign of bed bugs. We call in an independently operated pest control company. Any infected room is treated until the issue is resolved. All Suite Shop charges have been taking off your bill. Again, I apologize for any inconvenience you experienced. Safe travels

10/10 Excellent

George, Dallas

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the location. My wife has a sister that lives in the Villages that we were visiting. We also liked that you allowed pets. The only thing we didn’t like were your towels; they were very coarse.
Stayed 4 nights in Dec 2023
Response from AGM on Jan 9, 2024
Thank you, George, for your review and staying with us. We look forward to seeing you again. Safe travels.

10/10 Excellent

Charissa

Business traveler, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from AGM on Jan 8, 2024
Thank you, Charissa, for your review and staying with us. Hope to see you again soon. Have a great day. Safe travels.

8/10 Good

Dave

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from AGM on Jan 4, 2024
Thank you, Dave for your review and staying with us. Hope to see you again soon. Have a great day. Safe travels.

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from AGM on Jan 4, 2024
Thank you, Chris for your review and staying with us. We look forward to seeing you again. Safe travels.

10/10 Excellent

ELIANNE

Stayed 1 night in Dec 2023
Response from AGM on Jan 4, 2024
Thank you, Elianne, for your review and staying with us. We look forward to seeing you again. Safe travels.

8/10 Good

Tom

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Just change out the pillows...
Only complaint was the sponge like pillows and rock hard couch in the room. Staff, cleanliness and everything else was great.
Stayed 2 nights in Dec 2023
Response from Danielle M, AGM on Dec 24, 2023
Thank you, Tom, for your review and staying with us. These go a long way in helping us improve our service. We hope to see you again safe travels.

10/10 Excellent

Lori B.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Danielle M, AGM on Dec 24, 2023
Thank you, Lori for your review and staying with us. We look forward to seeing you again. Safe travels.

6/10 Okay

Debra

Traveled with group
Liked: Staff & service, property conditions & facilities
The room smelled bad. There was hair in the shower. You need a bench to sit on for the smokers. Breakfast was pretty good. Staff was good.
Stayed 1 night in Dec 2023
Response from Danielle M, AGM on Dec 17, 2023
I'm truly sorry for your experience. This has been brought to the attention of our housekeeping staff so issues like this do not occur again. We do have a bench for smokers. It's out by our water fountain. We certainly hope you'll come back and give us another chance.

10/10 Excellent

christine

Stayed 3 nights in Dec 2023
Response from AGM on Jan 4, 2024
Thank you, Christine, for your review and staying with us. We look forward to seeing you again. Safe travels.

6/10 Okay

Charles

Liked: Cleanliness, staff & service
Normally Hampton Inn is the perfect go to hotel. However this one does not compare. The location is remote and there are very limited staff. There's one worker for check-in and another worker does the breakfast alone. I never saw any other staff except for the cleaning. The room is actually clean and nice. They assigned me room 205 which is directly across from the elevator. It is a terrible location. After hearing the elevator all evening I think I finally fell asleep around 1:30 a.m.. I probably should have requested a room change but I was already checked in the room. The next morning when I checked out I asked about requesting a room away from the elevator and the front desk person basically told me I had booked through a third party. The way she said it though made me feel like they didn't respect customers that book through Expedia. It is almost compelling to believe they assigned me that room, knowing it was one of the worst rooms. She then tried to get me to join Hilton honors and insisted but I declined. Also the breakfast was extremely limited and I was disappointed in the coffee as well. I know it's the little things but they added up and I would not stay at this location again.
Response from AGM on Feb 26, 2024
Thank you, Charles, for your review and staying with us.We assign rooms according to how they are booked. The room type you booked was an NQRQA accessible room. I apologize for the inconvenience. Safe travels.

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Danielle M, AGM on Dec 17, 2023
Thank you for your review, Bryan. We look forward to seeing you again.

10/10 Excellent

Sherri, Lansing

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location to relatives. Newly remodeled. Love the breakfast bar and friendly staff.
Stayed 2 nights in Dec 2023
Response from Chuck on Dec 8, 2023
Thank you for your comments, Sherri. These go a long way with our staff!

2/10 Terrible

DAN, Lake City

Stayed 1 night in Dec 2023
Response from AGM on Jan 4, 2024
Dear Dan,Please feel free to contact us directly so that we may be able to obtain additional feedback regarding your review.Thank you!

10/10 Excellent

Anngie

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was accommodating,very helpful ,clean,nice ,great beds,and so so nice..
Stayed 1 night in Dec 2023
Response from Chuck on Dec 8, 2023
Thank you for your review, Angie. We look forward to seeing you again at our hotel!

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Chuck on Dec 8, 2023
Rafael,We truly appreciate your comments. Our staff really gets motivated by reading these.Happy Holidays to you and your family!

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shower was extremely slippery. Need to correct before someone gets hurt' .
Stayed 1 night in Dec 2023
Response from Chuck on Dec 8, 2023
Thank you for your comments, William. There is a new product on the market that we are using in our guest rooms and we will make sure this room is done soon.Have a wonderful holiday season!

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great - very close to my friends in The Villages. Property is newly renovated. Jaime, the young lady at the front desk who checked me in was most welcoming and professional.
Stayed 1 night in Nov 2023
Response from Chuck on Dec 4, 2023
Thank you Douglas for your review. We look forward to seeing you again soon!

10/10 Excellent

Wilfred, Tallahassee

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Clean , recently renovated
Stayed 1 night in Nov 2023
Response from Chuck on Dec 4, 2023
Thank you for your review Wilfred. We truly appreciate your feedback.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and reasonable
Stayed 1 night in Nov 2023
Response from Danielle Mangene on Nov 29, 2023
Thank you, Robert for your review and staying with us. Hope to see you again. Have a great day. Safe travels.

8/10 Good

mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Danielle Mangene on Nov 29, 2023
Thank you, Mark for your review and staying with us. Hope to see you again. Have a great day. Safe travels.