Premium bedding, desk, soundproofing, iron/ironing board

Reviews of Sleep Inn Leesburg Chain of Lakes

2.5 out of 5
Sleep Inn Leesburg Chain of Lakes
2476 N. Citrus Blvd, Leesburg, FL

Reviews

7.0

Good

Rating 10 - Excellent. 137 out of 453 reviews" "
Rating 8 - Good. 120 out of 453 reviews" "
Rating 6 - Okay. 77 out of 453 reviews" "
Rating 4 - Poor. 60 out of 453 reviews" "
Rating 2 - Terrible. 59 out of 453 reviews" "

7.2/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

2/10 Terrible

Carol

Liked: Property conditions & facilities
Disliked: Cleanliness
Would’ve been nice to know that they charged deposit before hand..
Stayed 3 nights in Apr 2024
Response from Hotel Manager on Apr 17, 2024
Dear Carol,We apologize for any inconvenience caused by not informing you about the deposit charge beforehand. Your feedback is valuable to us, and we will work on improving our communication regarding such policies in the future. If there's anything else you would like to share or if there's anything we can do to make it up to you, please let us know. We appreciate your understanding and hope to have the opportunity to welcome you back for a better experience in the future.Sincerely,Hotel Manager

10/10 Excellent

Edith

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean! Near from restaurants and stores
Stayed 3 nights in Feb 2024
Response from Hotel Manager on Mar 30, 2024
Dear Edith,Thank you for your fantastic review and 5-star rating! We're delighted to hear that you found our hotel nice and clean, and that our location near restaurants and stores was convenient for you. Providing a comfortable and convenient experience for our guests is important to us, and we're pleased that we met your expectations. If there's anything else we can do to make your next visit even more enjoyable, please let us know. We look forward to welcoming you back soon!Sincerely,Hotel Manager

6/10 Okay

Randy

Traveled with family
Liked: Cleanliness, property conditions & facilities
Had trouble with check in lady on phone and there as to my dog having paperwork This and language barrier
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 29, 2024
Dear Randy,Thank you for sharing your feedback about your recent experience on Expedia. We apologize for any inconvenience you experienced during the check-in process, including difficulties with a phone call and paperwork for your dog. We understand the importance of a smooth check-in process and will address these issues to ensure a better experience for all our guests. If there's anything else we can do to improve your future stays, please let us know. We appreciate your understanding and hope to welcome you back for a more seamless experience.Sincerely,Hotel Manager

8/10 Good

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
It felt safe
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 25, 2024
Dear Nicole,Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5-star review on your next stay.Sincerely, Lucky Rao General Manager

4/10 Poor

Martin

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Wouldn't stay again
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 18, 2024
Dear Martin,We're sorry to hear that your experience with us did not meet your expectations, as indicated in your review on Expedia. Your feedback is important to us, and we take it seriously. We apologize for any shortcomings you encountered during your stay and assure you that we will work diligently to address them.If there are specific areas where we can improve to make your stay more enjoyable in the future, please feel free to share your suggestions with us. We value your feedback and hope to have the opportunity to welcome you back for a better experience.Sincerely,Hotel Manager

10/10 Excellent

Arthur

Liked: Amenities
Great
Stayed 1 night in Mar 2024
Response from General Manager on Mar 5, 2024
Dear Arthur,Thank you for your perfect rating! We're delighted to hear that you had a great experience during your stay with us. Your satisfaction is our priority, and we look forward to welcoming you back for another excellent stay in the future!Sincerely, Lucky Rao General Manager

10/10 Excellent

Diana

Traveled with family and small children, Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the pool and breakfast
Stayed 1 night in Feb 2024
Response from General Manager on Mar 5, 2024
Dear Diana ,Thank you for your perfect rating and positive feedback! We're thrilled to hear that you loved our pool and breakfast offerings during your stay. Providing enjoyable amenities and a satisfying breakfast experience for our guests is important to us, and we're delighted that we can meet your expectations. We look forward to welcoming you back for another fantastic stay in the future!Sincerely, Lucky Rao General Manager

6/10 Okay

Sheena

House keeping needs to clean better breakfast ends to early
Stayed 1 night in Feb 2024
Response from General Manager on Mar 1, 2024
Dear Sheena,We appreciate your feedback regarding housekeeping and breakfast hours. Ensuring cleanliness and offering convenient breakfast times are priorities for us. We'll address these concerns internally to improve our services and provide a better experience for our guests. Thank you for bringing this to our attention.Sincerely, Lucky Rao General Manager

8/10 Good

Rosalba

Stayed 1 night in Feb 2024
Response from General Manager on Mar 22, 2024
Dear Rosalba,We appreciate you taking the time to rate your experience staying at our hotel. We would appreciate hearing from you if you had any ideas on how to raise our guest satisfaction rating from 4 to 5. Thank you for your business.Best regards,Lucky Rao General Manager

10/10 Excellent

Beth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice room for the price.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 13, 2024
Dear Beth,Thank you for your positive feedback! We're glad to hear that you found our room to be very nice, especially considering the price. Providing great value for our guests is important to us, and we're delighted that you had a pleasant experience. We appreciate your review and hope to welcome you back for another enjoyable stay in the future!Sincerely, Lucky Rao General Manager

10/10 Excellent

Jessica

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Smelled like cleaning products, loved it!
Stayed 1 night in Feb 2024
Response from General Manager on Feb 10, 2024
Dear Jessica,Thank you for your positive rating and feedback! We're delighted to hear that you enjoyed the clean scent of our hotel. Providing a fresh and pleasant environment for our guests is important to us, and we're glad it contributed to your experience. We look forward to welcoming you back again soon!Sincerely, Lucky Rao General Manager

4/10 Poor

Marion

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 7, 2024
Dear Marion,Thank you for your stay; however, the 2-star rating is disappointing. Please tell us what made you unhappy so that we can address it. We care about your satisfaction. Please respond.Sincerely, Lucky Rao General Manager

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No problems
Stayed 1 night in Feb 2024
Response from General Manager on Feb 3, 2024
Dear James,Thank you for your perfect rating! We're thrilled to hear that you had a problem-free stay with us. Providing a smooth and hassle-free experience for our guests is our priority, and we're glad we met your expectations. We appreciate your feedback and hope to have the pleasure of welcoming you back for another wonderful stay in the future! Sincerely, Lucky Rao General Manager

2/10 Terrible

LaKeya

Business traveler
I seen roaches in my room staff act like they didn’t care and now I’m trying to get refund from Expedia which is seems impossible
Stayed 5 nights in Jan 2024
Response from General Manager on Jan 18, 2024
Dear LaKeya,We sincerely apologize for the presence of roaches in your room, and we understand the impact this has on your experience. Your feedback is alarming, and we are taking immediate steps to address and resolve the pest issue. We deeply regret any inconvenience caused by our staff's response and want to assure you that this is not reflective of our usual standards. We appreciate your understanding and value your feedback. Sincerely, Lucky Rao General Manager

6/10 Okay

C. James

Liked: Cleanliness
Everyone spoke spanish except the owner and desk girls, could not ask questions. Strange ????
Stayed 1 night in Jan 2024
Response from General Manager on Jan 16, 2024
Dear C. James,We appreciate your feedback. We understand regarding the communication challenge, and we apologize for any inconvenience. We'll work to ensure that our team provides assistance in a way that accommodates all guests. Thank you for bringing this to our attention, and we hope to have the opportunity to improve your experience in the future.Sincerely, Lucky Rao General Manager

10/10 Excellent

Georgina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from General Manager on Jan 15, 2024
Dear Georgina,Thank you very much for your stay at our hotel.We honestly believe that your stay was awesome and exceeded your expectations, looking at the 10-star rating.Guest satisfaction is, of course, a big reward for our hospitality.It was our privilege to serve you, and we hope you will give us more opportunities to do so.Sincerely, Lucky Rao General Manager

2/10 Terrible

David

Stayed 1 night in Jan 2024
Response from General Manager on Jan 16, 2024
Dear David,It is disappointing to see that your stay was not satisfactory at our hotel, given the 1-star rating. It would have been better if you could have specifically mentioned the key areas that bothered you so that we could have focused on improving them. Anyway, your feedback is important to us, and you can contact us at any time to inform us of your concerns. Guest feedback is important to us for improvement. I look forward to seeing you again.Sincerely, Lucky Rao General Manager

8/10 Good

Rae

Traveled with partner
Liked: Cleanliness, staff & service
There were some sketchy people hanging around the place
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 13, 2024
Dear Rae,Thank you for taking the time to provide feedback on your recent stay. We apologize for any discomfort caused by the presence of individuals that made you feel uneasy. Our guests' safety and well-being are of utmost importance, and we take such concerns seriously. We will address this matter promptly to ensure a more secure environment for all guests. If you have any additional details or if there's anything more you'd like to share, please feel free to reach out. We appreciate your input and hope to have the opportunity to better serve you in the future.Sincerely, Lucky Rao General Manager Sleep Inn, Leesburg, FL

8/10 Good

C. James

Liked: Cleanliness, property conditions & facilities
OK
Stayed 1 night in Jan 2024
Response from General Manager on Jan 13, 2024
Dear C. James,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your business.Sincerely, Lucky Rao General Manager

8/10 Good

Grant

Stayed 1 night in Jan 2024
Response from General Manager on Feb 2, 2024
Dear Grant,Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5-star review on your next stay.Sincerely, Lucky Rao General Manager

2/10 Terrible

Valerie

Stayed 1 night in Jan 2024
Response from General Manager on Jan 9, 2024
Dear Valerie,It is disappointing to see that your stay was not satisfactory at our hotel, given the 1-star rating. It would have been better if you could have specifically mentioned the key areas that bothered you so that we could have focused on improving them. Anyway, your feedback is important to us, and you can contact us at any time to inform us of your concerns. Guest feedback is important to us for improvement. I look forward to seeing you again.Sincerely, Lucky Rao General Manager

8/10 Good

Tracy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Hotel Manager on Feb 9, 2024
Dear Guest,Thank you for taking the time to share your feedback. We appreciate your rating of 4 out of 5. We're glad to hear that you had a positive experience during your stay. If there are specific areas where we can improve and make your next visit even better, please feel free to provide additional details. Your satisfaction is important to us, and we look forward to the opportunity to enhance your experience in the future.Sincerely,Hotel Manager

8/10 Good

Kiran S.

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from General Manager on Jan 9, 2024
Dear Kiran S.,Thanks for staying with us and giving us an 8-star rating. We appreciate your ratings and would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It would be highly appreciated. I hope you will visit us again soon.Sincerely, Lucky Rao General Manager

6/10 Okay

Michael

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in easy No smell in Room very nice and clean bed very comfy Shower very nice lots of coffee which I love enough for 4 cups Now the bad Walls to thin man next door coughing wheezing snoring Let's not forget the couple arguing in the hall dropping the F. Bomb And right across the hall a mother and kids letting them run up and down the hall plus screaming So won't be spending the night there again
Stayed 1 night in Dec 2023
Response from General Manager on Jan 9, 2024
Dear Michael,Thank you for sharing your check-in experience and positive aspects of the room. We apologize for the disturbances caused by noise from neighboring guests, and we understand how it impacted your stay. Your feedback is valuable, and we will address this issue to ensure a more peaceful environment for future guests. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Sincerely, Lucky Rao General Manager

4/10 Poor

David

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from General Manager on Jan 1, 2024
Dear David,Thank you for your stay; however, the 2-star rating is disappointing. Please tell us what made you unhappy so that we can address it. We care about your satisfaction. Please respond.Sincerely, Lucky Rao General Manager

8/10 Good

C. James

Liked: Amenities
Staff could have been a little more friendly
Stayed 1 night in Dec 2023
Response from General Manager on Jan 1, 2024
Dear C. James,Thank you for your feedback and the 4 out of 5 rating. We appreciate your input regarding the staff friendliness. We'll address this internally to ensure a consistently warm and welcoming experience for our guests. Your comments are valuable, and we hope to provide an even more enjoyable stay during your next visit.Sincerely, Lucky Rao General Manager

8/10 Good

Joanne

Liked: Cleanliness, property conditions & facilities
Almost everythimg was gone at breakfast and there was still an hour before it closed Also, no one was out to check the area to cleanup or refill
Stayed 1 night in Dec 2023
Response from General Manager on Dec 28, 2023
Dear Joanne,Thank you for your feedback and the 4 out of 5 rating. We apologize for the inconvenience you experienced with the breakfast service. Your comments about the lack of cleanup and refilling will be addressed to ensure a more seamless dining experience for our guests. We appreciate your understanding and hope to have the opportunity to serve you better on your next visit.Sincerely, Lucky Rao General Manager

10/10 Excellent

Evgeny, Orlando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 24, 2023
Dear Guest,We appreciate your positive review and are pleased to hear that you had a nice experience during your stay. Our team strives to create a comfortable and enjoyable environment for our guests.We hope to have the pleasure of hosting you again in the future.Sincerely,Hotel Manager

8/10 Good

Joshua

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities
Stayed 7 nights in Dec 2023
Response from General Manager on Dec 22, 2023
Dear Joshua,Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5-star review on your next stay.Sincerely, Lucky Rao General Manager Sleep Inn, Leesburg, FL

6/10 Okay

Joshua

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Staff is great breakfast alway good but this stay my toilet was clogged it seemed as if no one cleaned the toilet to know it look cleaned at first but when i flushed it almost overflowed not like them they are usually on point and i believe it was a freck accident and dont hold it against them this place is usually great .
Stayed 1 night in Dec 2023
Response from General Manager on Dec 22, 2023
Dear Joshua,Thank you for your positive remarks about our staff and breakfast. We apologize for the inconvenience with the clogged toilet, and we appreciate your understanding. This is not typical of our standards, and we assure you that steps will be taken to prevent such incidents in the future. We value your continued patronage and look forward to providing you with an exceptional experience on your next visit.Sincerely, Lucky Rao General Manager Sleep Inn, Leesburg, FL

8/10 Good

Pablo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Lucky Rao on Dec 15, 2023
Dear Pablo,Thanks for staying with us and giving us an 8-star rating. We appreciate your ratings and would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It would be highly appreciated. I hope you will visit us again soon.Sincerely, Lucky Rao General Manager

8/10 Good

daniel

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in Dec 2023
Response from General Manager on Dec 10, 2023
Dear Daniel,Thank you for your feedback and the 4 out of 5 rating! We're glad to hear that you found the hotel clean. If there are specific areas where we can further improve or if you have any suggestions, please feel free to share. We appreciate your input and hope to provide you with an even better experience on your next visit.Sincerely, Lucky Rao General Manager

8/10 Good

Joshua

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and helpful outside was very sketchy
Stayed 2 nights in Dec 2023
Response from General Manager on Dec 10, 2023
Dear Joshua,Thank you for your feedback and 4 out of 5 ratings. We're pleased to hear that the staff was friendly and helpful. We understand your concern about the external surroundings, and we appreciate your observation. Your input is valuable, and we'll use it to enhance the overall experience for our guests. We hope to welcome you back for an even better stay in the future.Sincerely, Lucky Rao General Manager

6/10 Okay

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was good the staff was nice
Stayed 8 nights in Nov 2023
Response from General Manager on Dec 9, 2023
Dear Joshua,Thank you for sharing your positive experience! We're glad to hear that you enjoyed the breakfast and found the staff to be nice. We look forward to welcoming you back for another pleasant stay.Sincerely, Lucky Rao General Manager

8/10 Good

Brenda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was comfortable stay. Close to shopping and restaurants.
Stayed 15 nights in Nov 2023
Response from General Manager on Dec 9, 2023
Dear Brenda,We're glad to hear that you had a comfortable stay and found our location close to shopping and restaurants convenient. We appreciate your feedback and hope to have the opportunity to host you again in the future.Sincerely, Lucky Rao General Manager

10/10 Excellent

jon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the people working were nice
Stayed 2 nights in Nov 2023
Response from General Manager on Dec 9, 2023
Dear Jon,Thank you for the perfect 5 out of 5 rating! We're pleased to hear that the people working were nice. If there's anything else you'd like to share about your experience or any ways we can further enhance your stay, please feel free to let us know. We look forward to welcoming you back for another pleasant stay.Sincerely, Lucky Rao General Manager

10/10 Excellent

douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 5, 2023
Dear Douglas,Thank you for taking the time to leave a 5-star review on Expedia. We're delighted to hear that you had a positive experience during your stay. If there's anything specific that stood out to you or any suggestions you have for improvement, please let us know. We value your feedback and hope to have the pleasure of hosting you again in the future.Best regards,Hotel Manager

8/10 Good

Vanner

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
To begin, first view of the property, the building looked to be in good shape. However there were people hanging out in the parking lot. Some where cooking on a mini bbq, some drinking and one lady just standing there smoking a cigarette. The parking space i was in smelled like urine and this morning i found cigarette butts on my car roof and trunk. Moving on to the room, it smelled nice and looked very clean no complaint there. Only issue was the bathroom door getting stuck but was addressed by the staff once reported. Breakfast was good, the employees did a great job at keeping the waffle station clean and keeping things stocked. Check out was pretty easy. Over all good stay.
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 7, 2023
Dear Guest,Thank you for sharing your detailed feedback with us. We appreciate your positive comments about the cleanliness of the room, the breakfast experience, and the efficiency of the check-out process. However, we are concerned about the issues you mentioned regarding the parking lot environment, and we sincerely apologize for any inconvenience caused.We take your feedback seriously and will address the issues to ensure a more comfortable and pleasant experience for our guests in the future. Your insights are valuable, and we hope to have the opportunity to welcome you back for an even better stay.Sincerely,Hotel Manager

2/10 Terrible

Dan

Disliked: Cleanliness, staff & service, property conditions & facilities
Look else where photos are not accurate
From first checking in clerk was engaged in a conversation with A fellow employee which seemed to be more important than a guest checking in.. another was the lobby entrance was the only entrance and exit the other exit had a board over it which wasn't very comforting. Free breakfast was there but it might of not been there very limited on fruits and no yogurt and oatmeal was instant so you might as well Not Have it
Stayed 1 night in Nov 2023
Response from General Manager on Dec 5, 2023
Dear Dan,We appreciate your feedback and apologize for the inconvenience you experienced during your stay. It's disappointing to hear about the check-in experience and the limited breakfast options. Your comments are important, and we will use them to improve our services and communication. We understand the importance of accurate and inviting representations, and we will work to address any discrepancies in the photos. Thank you for bringing these concerns to our attention, and we hope to have the opportunity to provide you with a better experience in the future.Sincerely, Lucky Rao General Manager Sleep Inn, Leesburg, FL raolakshman61@gmail.com (352) 326-9002

8/10 Good

Madeline

Liked: Staff & service
Disliked: Property conditions & facilities
Wouldn’t go back again.
Stayed 1 night in Dec 2023
Response from General Manager on Dec 5, 2023
Dear Madeline,We're sorry to hear that your experience did not meet your expectations. Your satisfaction is important to us, and we apologize for any shortcomings you may have encountered. If there are specific details or concerns you would like to share, please feel free to provide more information so that we can address them appropriately. We appreciate your feedback and hope to have the opportunity to improve and serve you better in the future.Sincerely, Lucky Rao General Manager Sleep Inn, Leesburg, FL raolakshman61@gmail.com (352) 326-9002

10/10 Excellent

Martha, Tyler Hill

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful and pleasant employees, rooms are very clean and pretty big,
Stayed 5 nights in Nov 2023
Response from General Manager on Nov 30, 2023
Dear Martha,We're delighted to receive your 5 out of 5 rating! It's fantastic to hear that our employees were very helpful and pleasant. We're also glad you found the rooms very clean and pretty big. Thank you for taking the time to share your positive experience, and we look forward to welcoming you back in the future!Sincerely, Lucky Rao General Manager Sleep Inn, Leesburg, FL raolakshman61@gmail.com (352) 326-9002

2/10 Terrible

Dan

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
There's not much to like about this property . When checking in in the evening around 745-8 pm the clerk behind the counter was talking to another associate all the time I was checking in. The hotel only hask one exit to enter and exit. The exit at the other end has a alarm and a wood 2x4 across it. there's no smoking even allowed by the pool. Very noisy, The pic online was nothing like the room. Limited towels in the room
Stayed 1 night in Nov 2023
Response from General Manager on Dec 7, 2023
Dear Dan,We apologize for the inconvenience and disappointment you experienced during your stay. We regret that the check-in experience and the limited amenities did not meet your expectations. Your feedback is valuable, and we will address these issues to ensure improvements in our services and communication. We appreciate your honest review and hope you might consider giving us another opportunity to provide you with a more satisfying experience in the future.Sincerely, Lucky Rao General Manager Sleep Inn, Leesburg, FL raolakshman61@gmail.com (352) 326-9002

2/10 Terrible

dongmei

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
smell bad
Stayed 1 night in Nov 2023
Response from General Manager on Dec 6, 2023
Dear Dongmei,We apologize for the unpleasant odor during your stay. Your comfort is our priority, and we take your feedback seriously. We'll investigate and address the issue to ensure a more enjoyable experience for future guests. Thank you for bringing this to our attention, and we hope to have the opportunity to improve and welcome you back in the future.Sincerely, Lucky Rao General Manager Sleep Inn, Leesburg, FL raolakshman61@gmail.com (352) 326-9002

10/10 Excellent

JUSTO

Liked: Cleanliness, staff & service, property conditions & facilities
Thanks. Todo bien y my agradecido.
Stayed 3 nights in Nov 2023
Response from General Manager on Nov 28, 2023
Dear JUSTO,We appreciate your positive feedback! Thank you for the 5-star review and for expressing your gratitude. We're delighted to hear that your experience at our hotel was excellent.Sincerely, Lucky Rao General Manager Sleep Inn, Leesburg, FL raolakshman61@gmail.com (352) 326-9002

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
It was really quiet and very clean staff was great
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 26, 2023
Dear Guest,We appreciate your 5-star rating and positive comments. It's fantastic to hear that you enjoyed a quiet and clean stay with us, and that our staff contributed to your overall satisfaction. Providing a comfortable and welcoming environment is our goal, and your feedback is valuable to us.Thank you for choosing our hotel. We hope to have the pleasure of hosting you again in the future.Sincerely,Hotel Manager

8/10 Good

Glenn

Liked: Cleanliness, staff & service
Ok
Stayed 1 night in Nov 2023
Response from Hotel Manager on Dec 5, 2023
Dear Glenn,Thank you for sharing your feedback with us. We appreciate your time in providing a rating. If there are any aspects of your stay that you feel could be improved or any specific highlights you'd like to mention, please feel free to share more details. We aim to make every guest's experience a positive one, and your input is valuable to us.Warm regards,Hotel Manager

6/10 Okay

Tristan

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023
Response from General Manager on Nov 23, 2023
Dear Tristan,Thanks for your visit to our hotel. Please tell us more about your stay if we missed any marks in hospitality, looking at the rating of only 6 stars. Your feedback will be useful to us as we improve our services. We look forward to seeing you again soon!Sincerely, Lucky Rao General Manager Sleep Inn, Leesburg, FL raolakshman61@gmail.com (352) 326-9002

10/10 Excellent

Georgina

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Hotel Manager on Nov 21, 2023
Dear Georgina,Thank you for your perfect rating! We're thrilled to hear that you had a 10/10 experience. If there's anything specific you enjoyed about your stay or if you have any suggestions for improvement, please feel free to share. Your satisfaction is our priority, and we look forward to providing you with another excellent stay in the future.Sincerely, Lucky Rao General Manager Sleep Inn, Leesburg, FL

10/10 Excellent

Tristan

Traveled with group, Traveled with family
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 21, 2023
Dear Tristan,Thank you for your perfect rating! We're delighted to hear that you had a 10/10 experience. If there's anything specific you enjoyed about your stay or if you have any suggestions for improvement, please feel free to share. Your satisfaction is our priority, and we look forward to providing you with another excellent stay in the future.Sincerely,Hotel Manager

8/10 Good

Sharon

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from General Manager on Nov 16, 2023
Dear Sharon,Thanks for staying with us and giving us an 8-star rating. We appreciate your ratings and would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It would be highly appreciated. I hope you will visit us again soon.Sincerely, Lucky Rao General Manager Sleep Inn, Leesburg, FL raolakshman61@gmail.com (352) 326-9002