Ratings based on 398 Verified Reviews

4.3 out of 5
93% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

So-so Experience

Posted Dec 11, 2016
Pros: Location and the staff was pleasant.
Cons: I would suggest that a floor supervisor inspect rooms after cleaning since there is a time restraint in turning over the room.
Location: Location is great.
Smoke detector lights were blinking which I didn't notice until I turned off the lights and it made sleeping difficult.. Other minor things such as light bulb out in bathroom. Shower door was off the track so could only open one side of it. There seemed to be mildew in the shower and the exhaust fan ran constantly.. It seems since I paid a cheaper rate I was given a sub standard room and the view of the roof.
Comment from Hotel Management
Dec 13, 2016 by General Manager, Hotel Management
Thank you for sharing your feedback. We are glad to note you liked the location of our hotel and our staff, but we are sorry to know your room did not meet your expectations. Your concerns will be shared with the maintenance and engineering departments to see that everything is in good working order in our guestrooms. We appreciate you sharing your concerns so that our future guests are not inconvenienced moving forward. We truly value your business and hope you will choose us again so that we can provide you with a better experience. Christy Kitt, General Manager
4 out of 5
Recommended
for Couples
by A verified traveler from New York

Convenient to the Villages, and the village square

Posted Dec 9, 2016
Pros: The location for a stroll to stores and places to eat.
Cons: I think the rooms could be updated a bit
Location: Easy walk to town square with music,happy hour each evening. Some of the other restaurants had entertainment in the evening. About an hour to Orlando.
We had visited the area last year and stayed at another hotel which was nice. The Waterfront is a much better location, easy to walk to stores, restaurants, and activities. The outdoor area is very pretty, seating outside in the front and back of the hotel. The staff was very pleasant, answering questions, and providing information. They have a restaurant right on location which is convenient. They service breakfast, which is a buffet. They will make eggs and omelets to order, and it is reasonably priced. We did find that they ran short of food on the buffet so you did have to wait for refill.
Comment from Hotel Management
Dec 11, 2016 by General Manager, Hotel Management
Thank you for choosing the Waterfront Inn for your recent visit in The Villages. Our goal is to make every guest's stay a pleasant one by providing an excellent service along with a clean and comfortable room. As you mentioned, our location is wonderfully situated in the Lake Sumter Landing Market Square with lots of restaurants and shops nearby for our guests' enjoyment. We are pleased it made your stay with us memorable. Thanks again for sharing the highlights of your stay, and we hope to welcome you back soon. Christy Kitt General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from boston ma

Great location. The hotel is a little tired though

Posted Dec 5, 2016
Room was okay. A/C was noisy, a couple of unusual holes in the walls, towels were older, leak in the bathroom toilet and a faucet knob fell off. Liked the pool and waterfront view was nice. Easy walk to square which was the best part.
Comment from Hotel Management
Dec 6, 2016 by General Manager, Hotel Management
Thank you for staying with us. We appreciate you bringing your concerns to our attentions and apologize if your room did not meet your expectations. Your feedback is valuable to us as we continually improve our facilities. On a brighter note, we are glad you liked the location of our hotel so much. We value your business and hope to see you again in the near future. Christy Kitt, General Manager
4 out of 5
by A verified traveler

Adjacent to Town Center.

Posted Nov 23, 2016 on Hotels
Met expectations of a quality hotel.
Comment from Hotel Management
Nov 25, 2016 by General Manager, Hotel Management
We are delighted to know that the location of the Waterfront Inn, The Villages was perfect for your trip. It’s also pleasing to read we met all of your expectations while here. We look forward to welcoming you back soon! Christy Kitt General Manager
4 out of 5
by A verified traveler

Posted Nov 19, 2016 on Hotels
Comment from Hotel Management
Nov 21, 2016 by General Manager, Hotel Management
Thank you for taking the time to share your kind ratings about your stay with us. We are glad you enjoyed your stay and that our facilities and service were to your satisfaction. We hope the Waterfront Inn, The Villages will be your first choice every time you visit this area. Christy Kitt, General Manager
4 out of 5
by A verified traveler

Comfortable Stay During Business Trip

Posted Nov 11, 2016 on Hotels
It's an all right place to stay if you're in The Villages.
Comment from Hotel Management
Nov 13, 2016 by General Manager, Hotel Management
Thank you for your feedback of the Waterfront Inn, The Villages. Our goal is to provide every guest with an exceptional stay, and it seems we met this goal during your business visit. We loved having you as our guest and can't wait to have you visit again! Christy Kitt General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Nice facility with plenty of restaurants nearby

Posted Nov 8, 2016
Location: Plenty of good restaurants nearby.
Room was fine. However, the bed and linens were old. Bed was lumpy and very old. Needs attention. Other guests said the same.
Comment from Hotel Management
Nov 9, 2016 by General Manager, Hotel Management
Thank you for your recent stay at the Waterfront Inn, The Villages and for taking the time to share your feedback! We are pleased that you had a comfortable stay overall and loved our location in the heart of Market Square that has so many activities, restaurants, and shops. I am happy to share that we do have a plan in place this year to refresh our hotel. We are excited about these updates and we hope you will give us another chance to provide you with a much better stay on your next visit.  Christy Kitt, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Whickham, England

Great location!

Posted Nov 4, 2016
Pros: We always stay at the Waterfront when visiting friends at The Villages - great location within walking distance to all the amenities of Sumtner Landing. We select a waterview room with a great view of the lake and beyond - spacious, clean and well equipped rooms. We like the 'Golden Girls' Miami decor throughout the hotel and the relaxing atmosphere. The personnel are friendly and helpful - parking adjacent - the buffet breakfast at $10 is reasonable if a little average....will always return.
Cons: Breakfast selection could be better...we liked everything else...
Comment from Hotel Management
Nov 5, 2016 by General Manager, Hotel Management
Thank you for making the Waterfront Inn, The Villages your home away from home. We are delighted to read that you liked your well-appointed room, our friendly associates and convenient location which was perfect for your needs. We also appreciate your concerns for our breakfast offerings and have taken a note of it. It was a pleasure to have you as our guest, and we look forward to serving you better in the future. Christy Kitt, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Horicon, WI

We'll be back!

Posted Nov 3, 2016
Location: Loved visiting The Village square.
The room was comfy and clean. The staff was very professional amd helpful. Beautiful place.
Comment from Hotel Management
Nov 4, 2016 by General Manager, Hotel Management
Wow - thank you for the fabulous review of the Waterfront Inn, The Villages. I am happy to read that our location was the highlight of your visit, and you loved your comfortable room and our service. We look forward to seeing you soon! Christy Kitt General Manager
5 out of 5
by A verified traveler from the villages

perfect stay

Posted Oct 30, 2016 on Hotels
home run
Comment from Hotel Management
Nov 1, 2016 by General Manager, Hotel Management
Thank you for choosing to stay at the Waterfront Inn, The Villages. I am thrilled to read that we met all of your expectations while you were here. Thanks for being our guest, and we look forward to seeing you again. Christy Kitt General Manager