Staff checking us in should of informed us
Posted Sep 28, 2016
Very nice but we knew nothing about it from the staff member checking us in. He checked us in , gave us a key and that was it. We later found another staff person and asked if there was a pool. We later went for a walk and found there was a lake in the back, a village with restaurants, evening entertainment, live bands, numerous shops open for shopping, etc. What a shame we would have missed all this...would have been nice if someone TOLD us of the gems around this hotel.
Comment from Hotel Management
Sep 30, 2016 by General Manager, Hotel Management
Thank you for your recent review regarding your experience at our hotel. Although your overall visit was pleasant, I am sorry you encountered poor service from our front desk associates and that they did not brief you about our facilities. Please accept our apologies as we take pride in providing excellent service and what you experienced is unacceptable. I have reviewed your feedback with my Front Office manager, and steps are being taken to ensure this does not happen again. I appreciate you bringing this to my attention. We look forward to having another opportunity to serve you and provide the Southern Hospitality that we are known for.