Ratings based on 123 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
87% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler

Posted May 16, 2016 on Hotels
We have stayed in this hotel before. Love the location. The staff is friendly and helpful. A little skimpy on the bathroom provisions. I assumed there would be something besides soap and shampoo. Body lotion is usually provided in most hotels. I requested some but was told by the maid that they didn't have any.
Comment from Hotel Management
Jun 2, 2016 by James, Hotel Management
Thank you for choosing the TownePlace Suites The Villages, Lady Lakes for your return visit. We are pleased to read our location was perfect for your needs and that you loved our friendly associates. We also appreciate your observations for our bathroom amenities and have taken a note of it. It was our pleasure serving you, and we hope to have you back with us soon. Miranda L. General Manager, TownePlace Suites The Villages, Lady Lakes
2 out of 5
by A verified traveler from Vermont

Does not equal the value for your dollars.

Posted Apr 8, 2016
I was not impressed with anything about the hotel. The amount I was charged was way too much for what I received. I will not use this hotel ever again.
Comment from Hotel Management
Apr 10, 2016 by General Manager, Hotel Management
We appreciate your review regarding your stay with us. I am glad you enjoyed your overall stay but I regret you felt that the pricing was not appropriate. I assure you we regularly check our rates so we are in line with area hotels. In addition, we offer complimentary amenities such as our hot breakfast buffet, internet access and parking as an added convenience and value for our guests. Thank you for taking the time to give us your feedback and we look forward to having you as our guest again. Miranda L. General Manager
3 out of 5
by Daniel

Posted Mar 8, 2016 on Hotels
The front desk is not very friendly or helpful
Comment from Hotel Management
Mar 10, 2016 by General Manager, Hotel Management
Thank you for choosing to stay with us and for taking the time to give us your feedback. I apologize that you had an unpleasant guest experience. I have shared your review with my team and we will collectively make changes so that we do not repeat this concern. We truly take pride in our guest service and with feedback such as yours, we can only get better. Thank you for being our guest and we look forward to providing you with a much better stay on your next visit. Miranda L. General Manager
1 out of 5
by Sandy from Michigan

Dissapointed

Posted Feb 17, 2016 on Hotels
Aweful hotel., from checking in to our dirty bedspread, cold pool, filthy pool and hot tub, no lounge chairs by pool. Breakfast was bad to. Fake eggs and watered down oatmeal or grits. . Not helpful or courteous
Comment from Hotel Management
Feb 22, 2016 by General Manager, Hotel Management
Thank you for choosing to stay with us recently, and we appreciate your candid review. Please accept our apologies for the service and cleanliness issues you experienced. We aim to provide the best service, cleanliness and comfort possible so I apologize we failed to meet our goals. Feedback such as yours reminds us to refocus and to remember our guests are our first priority. We will reiterate our goals with our team to ensure we are better going forward. We hope you will come back again so we can provide you with the experience you deserve. Miranda L. General Manager
5 out of 5
by A verified traveler

Posted Jan 13, 2016 on Hotels
Comment from Hotel Management
Jan 15, 2016 by General Manager, Hotel Management
Thank you for choosing the TownePlace Suites The Villages, Lady Lakes for your stay. We are happy that your stay was an enjoyable and a comfortable one. It was our pleasure to have you as our guest, and we look forward to seeing you again soon! Miranda L. General Manager TownePlace Suites The Villages, Lady Lakes
5 out of 5
by Patrick

Posted Jan 6, 2016 on Hotels
Comment from Hotel Management
Jan 9, 2016 by General Manager, Hotel Management
Thank you for choosing to stay with us at the TownePlace Suites The Villages, Lady Lake. We appreciate your positive rating and are pleased to learn that you enjoyed your stay. We look forward to seeing you again. Miranda L. General Manager TownePlace Suites The Villages, Lady Lakes
3 out of 5
by A verified traveler

Great location for us to visit my parents

Posted Jan 6, 2016
Pros: Nice
Cons: No animals
Location: Great location! Easy to walk to eveything!
Too many noisy dogs!! Since when have you allowed animals??? Never saw that on the page for reservations!!! Was very disappointed with this!
Comment from Hotel Management
Jan 7, 2016 by General Manager, Hotel Management
I am sorry that our pet policy inconvenienced your stay. We always have the policy but see more people with pets travelling around the holidays. I am sorry if the pet noise was distracting and disturbed your stay. Thank you for your feedback. We appreciate your business and we look forward to having another chance to welcome you back soon. Miranda L. General Manager
5 out of 5
by Michele from Chicago

Excellent!

Posted Nov 27, 2015 on Hotels
Very comfortable.
Comment from Hotel Management
Nov 30, 2015 by General Manager, Hotel Management
Thank you for your outstanding review of your visit to the TownePlace Suites The Villages, Lady Lakes. We are excited to learn that our team was able to meet all of your expectations and provide you with a comfortable stay. Thank you again for taking the time to share your experience with others and we hope to welcome you back soon! Miranda L. General Manager TownePlace Suites The Villages, Lady Lakes
5 out of 5
by Vicki from Long Island

Posted Nov 23, 2015 on Hotels
I love this hotel! I had to come in to town for very sad reasons. I was so glad to be comfortable when I came back to the hotel. Thank you! The bed was cozy and the room clean. Staff was very accommodating.
Comment from Hotel Management
Nov 26, 2015 by General Manager, Hotel Management
Thank you for choosing to stay with us and for posting your wonderful review. We appreciate your positive comments for our clean accommodations, comfortable beds and courteous associates. We are pleased to hear that we could cheer you up and make your time with us thoroughly enjoyable. Reviews like yours make our efforts worthwhile. Thank you once again and we look forward to welcoming you back to the TownePlace Suites The Villages, Lady Lake! Miranda L. General Manager TownePlace Suites The Villages, Lady Lakes
5 out of 5
by A verified traveler

Nice hotel in walking distance to Spanish Springs.

Posted Nov 8, 2015
Great whirlpool . Bed very comfortable . Very clean . Water pressure in bathroom sink was VERY low.
Comment from Hotel Management
Nov 9, 2015 by General Manager, Hotel Management
Thank you for choosing to stay with us and for posting your wonderful review. We appreciate your positive comments for the impeccability of our property, convenient location, comfortable beds and amenities. We are so pleased that you enjoyed your stay with us as our first goal is to provide all our guests with most enjoyable experience. It was a pleasure to have you as our guest and we hope to have another opportunity to welcoming you back to the TownePlace Suites The Villages, Lady Lake! Miranda L. General Manager TownePlace Suites The Villages, Lady Lakes