Standard Double or Twin Room, Lake View | Garden view

Reviews of Hotel Parquesur

4 out of 5
Hotel Parquesur
Avenida de Gran Bretana, s/n, Centro Comercial Parquesur, Leganes, Madrid

Reviews

8.4

Very Good

Rating 10 - Excellent. 98 out of 237 reviews" "
Rating 8 - Good. 97 out of 237 reviews" "
Rating 6 - Okay. 26 out of 237 reviews" "
Rating 4 - Poor. 9 out of 237 reviews" "
Rating 2 - Terrible. 7 out of 237 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Angela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay 20 min away from the center
Stayed 2 nights in Mar 2024

10/10 Excellent

Susan Tonio

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The walking distance to the train station, its closeness to the big shopping Mall, grocery store and the convenience of it all. I love the place.
Stayed 5 nights in Oct 2023

8/10 Good

Thaddeus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay in Madrid on the outskirts.
Very comfortable & convenient hotel located in a mall. We had a nice balcony with a view of the central water feature. The front desk was very nice & spoke English well. The breakfast was decent. The room was spacious & clean. Parking is free & nearby, albeit rather tight! The mall is a decent place to shop, walk around & eat.
Stayed 1 night in Sep 2023

10/10 Excellent

Prasanna

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s with shopping mall
Stayed 3 nights in Aug 2023

6/10 Okay

stephanie

Liked: Cleanliness
Very comfortable bed. Decent breakfast. No tea/coffee facilities in room. No restaurant or room service on site despite what it says on the website! I only booked because it had said it had a restaurant and room service.
Stayed 3 nights in Jan 2023

8/10 Good

Cynthia

Stayed 2 nights in Dec 2022

8/10 Good

Robert, Derry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place, quiet room. Right in the Parquesur mall.
Stayed 2 nights in Nov 2022

8/10 Good

Christopher

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2022

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel conveniente
Muy Limpio, Muy centrico, Muy Comodo
Stayed 2 nights in Jan 2022

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
Disliked: Amenities
Location close to the shops and airport. Traditional Spanish restaurant with very good food option.
Stayed 2 nights in Dec 2019
Response from Customer Service Manager on Jan 28, 2020
Dear guest, Thank you very much for your comments. We are so happy that you have enjoyed your stay with us and it will be a pleasure for us to welcome you back soon. Kind regards,

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Gentlemen who checked us in was amazing. Early check in, helped with map/directions/metro. Very nice area with being at the mall.
Stayed 1 night in Sep 2019
Response from Director de Relaciones con Clientes on Sep 23, 2019
Dear guest, Thank you very much for your comments and choose Hotel Parquesur for your stay We are so happy that you have enjoyed your stay with us and it will be a pleasure for us to welcome you back soon. Kind regards,

4/10 Poor

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Staff amazing, but the property is horrific. It is equal to a cheap motel
Stayed 5 nights in Jul 2019

8/10 Good

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If more light in the room, it should be better.
Stayed 5 nights in Jun 2019
Response from Guest Experience Manager on Jun 25, 2019
Dear Guest, Thank you for choosing the Hotel Parquesur for your recent stay. We will consider your comments to improve our services and we look forward to welcoming you back very soon. Best Regards

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very happy
A lovely hotel in a good location. Staff very helpful and the shopping centre attached is incredible. Easy access to the city centre, would highly recommend.
Stayed 3 nights in May 2019
Response from Customer Service Manager on Jun 25, 2019
Dear Guest, Thank you for your pleasant comments. It's really rewarding for us to know that you enjoyed your stay at the Hotel Parquesur and we are very grateful for your trust and recommendation. It will be a pleasure for us to welcome you back soon. Yours sincerely,

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the hotel was phenomenal with it being right in the hub of shopping and restaurant options, and it had a wealth of amenity options. The service provided was fantastic to both myself and my team coordinating it back from Edmonton and we would definitely use this property again.
Stayed 5 nights in Mar 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 5 nights in May 2018

8/10 Good

Leah

Liked: Cleanliness, staff & service
Stayed 1 night in May 2018

8/10 Good

Michael

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities

6/10 Okay

Mohamed

Disliked: Property conditions & facilities, room comfort
No aircondition , not easy to park your car
Everytime I want to park my car, I have to leave my car and go to inform the reception man because he alwayes busy with his head phone!!

8/10 Good

Verified traveler

Sleeping quarters in a mall.
The hotel is actually in a shopping mall. It has a separate parking lot but I had to wait until 11 pm aluntil the restaurant patrons left to move my car from the shopping mall to the hotel parking lot to avoid a ticket. GPS had trouble finding the place because it’s in a mall. The room had old beds. We were too tired to care though and it served its purpose as sleeping quarters.

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Practical location with access to parking, food and shopping.
Stayed 1 night in Jan 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cosy
Nice and cosy near by shopping malls, breakfast can be improved. Friendly customer service
Stayed 3 nights in Dec 2017

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
noisy and not good value
Wooden floors and noisy corridors as people walk past. Window frame falling out of the wall Very tired and needs a refurb
Stayed 1 night in Nov 2017

8/10 Good

Daniel

Liked: Cleanliness, staff & service
Great stay.
Staff excellent. Room a little worn. Cleanliness very good. Would stay again, great location for shops and restaurants.
Stayed 2 nights in Sep 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
lovely stay!
The hotel staff are very helpful and location wise is very nice. We enjoyed our stay and would love to go back again!
Stayed 4 nights in Jul 2017

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient
Really lovely area

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean hotel
Convenience

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and friendly
It's 20 min away from the city, 20 min away from the airport which perfect. Shopping directly downstairs which is very convenient with loads of restaurants choices.

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient and Clean
The hotel is a short walk to the metri and right at one of the entrances to probably Madrids best mall. Relatively quiet, but tou can walk in the mall and find all you need until past midnight. Its a good alternative to staying in centro area if you need to be on southside of the city. Breakfast is good, they will make anything you want if you ask like eggs. Staff is friendly, room cleaning is excellent. The girls take a disaster and organize everything like new even if you leave the room late. Hotel is small there is no gun, but there is about 50 mwtera away on side of mall you can join cheap per day.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Goo hotel convenient for La N@ve
Somewhat unusual location as part of a shopping mall but a pleasant stay nonetheless

6/10 Okay

Magdy, Canada

Liked: Cleanliness
Disliked: Staff & service, room comfort
Mainly for shopping
The front desk girl, when my wife and I asked her for to checkout at 2:30pm she refused and she wanted to charge us for day use, and after negotiations she said max. 1:30 with a warning not to extend one minute 1:25 the house keeping knocked the door asked us to leave and one minute after the front desk girl called us to leave immediately ... The rudeness was her way of dealing with people

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place in Leganes!
Quiet, comfortable, and cool room. Very professional staff, quick check in and check out. Make sure to ask for a non-smoking room unless you like to smoke.!

8/10 Good

Gary, Swansea, U.K.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean hotel in the centre of shopping complex
Highly recommended. 15 ~ 20 minutes to the centre of Madrid by car. Very reasonably priced. Spotlessly clean hotel. Friendly and helpful staff. Very good parking facilities. Excellent restaurant in hotel. Hotel is central to an enormous and busy shopping mall. The mall includes an Alcampo hypermarket, designer outlets, all sorts of fast food franchises, bars, IMAX cinema, 10 pin bowling alley etc. - You name it, it's there!
Lobster and pickled salad starter in hotel restaurant

8/10 Good

James, Leeds

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location overall a good stay!
When we pulled up to the hotel we realised we got a great deal as it is in the middle of a big shopping mall! On the second night we were a little thirsty and hungry around 1 am and there was nowhere open to go. The guy on the reception gave us coffee's and biscuits for free even though the bar was closed which was a great gesture!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean hotel in shopping mall in Madrid suburb
The hotel is located within a shopping mall which is open rather late at night (by American standards). The metro is an approximately 10-minute walk away. Other than the mall, there is not a lot to do within walking distance. However, it's easy to get around the city. Several of the hotel staff were able to answer my questions in English, which was a plus.

8/10 Good

LOUIS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Elisa, California

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
NOT A 4 STAR hotel
Hotel says its a four star but I would say it is a 3 star in terms of hotel bar it was closed, the quality of food was very low budget. The picture they market the hotel with does not show much for a reason. Coffee was cold as they do not have proper catering equipment to keep anything hot for their breakfast buffet. Room tempature, they failed to let us know they crank up the heat at night during 70 degree weather!! My mother has asthma and it created an issue and lost an entire nights sleep as a result. Location wise it is 30 minutes out from the city center with two transfers (Metro and train). Not an ideal location. Metro is a 10 minute walk from hotel.

8/10 Good

Verified traveler

Nice hotel with big shopping center and restaurant
Nice hotel with big shopping center and restaurant. The hotel could improved the rooms for families with bigger room and more conformatable beds

10/10 Excellent

trudi, berkshire UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great place to stay near Madrid centre
Our stay was excellent. The hotel was professionally run, clean and comfortable. Having the shops and restaurants all around was super as we did not have to drive at night and every convenience was there. The DVDs may need updating as we had 2 and both were very scratched which meant they paused every so often, otherwise no complaints. The complimentary drinks was really great and very useful. The breakfast was delicious and the room was small with a friendly and rather charming feel. We would without doubt return as the value for money was exceptional.

10/10 Excellent

Ross Anderson, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better than you'd expect
This is a hotel in a shopping centre. Doesn't sound good does it? But, stay here. You WILL be surprised!

4/10 Poor

Alex, Miami

Disliked: Cleanliness, staff & service, property conditions & facilities
OVERRATED AND OVERPRICED
Compared to nearby hotels; Hotel Parquesur only advantage is its location into Parque Sur shopping center. There is no pool; no fitness center or gym (you can get a discount in a nearby one). My room was not clean as it should be. The cleaning lady entered my room at 9 AM even when the door was locked but hte next day did not clean it until 3 PM. The worst problem for business travelers that internet (included in price) disconnects every 30 minutes and you have to enter a new username and password to reconnect any time.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic overnight stop off point
This hotel is much better than it appears! It is in the middle of a large shopping centre, however the faciliites of the hotel are really good. Each room has a free soft drink and water mini bar. Each room also has a DVD player with films available at the reception. The breakfast is really good with a good range of food and drinks available. The only down side is the lack of secure parking and the size of the lobby bar, which although comfortable is very small, with just a few chairs avialable.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Exactly as advertised
Cozy, no frills, comfortable, clean & approx. 1 hr away from city center via metro / renfe

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
not comfortable
The only word that can descripe the hotel bad bad bad to be 4 stars hotel.

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shopping centre
The hotel is in the middle of a shopping centre, which was a surprise. However it is a very nice shopping centre, with a large pond with fountains that move to the music, just like outside the Bellagio in Las Vegas !Conveninent for the metro and for shopping.

2/10 Terrible

Anonymous

Liked: Cleanliness, room comfort
Disliked: Staff & service
Not too good
I found the staff at the reception to be unhelpful. When I wanted to hire a car I was told I needed to sort it out myself. I feel that this hotel would only be suitable for business use, or by locals for functions. The limited English spoken caused problems. While I understand that I was in Spain, as a weekend break from England destination, this falls short. The location is too far from Madrid centre. Would suit shoppers who have a good grasp of Spanish

10/10 Excellent

Luis, Reus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024