Ratings based on 90 Verified Reviews
They paid and stayed. We double-checked.
4.2 Room cleanliness
4.2 Service & staff
4.3 Room comfort
3.9 Hotel condition
They paid and stayed.
by A verified traveler from Philippines
DisappointmentPosted Nov 18, 2015
Cons: Staff friendliness and they need to know what customer service is all about in all aspects of hotel management.
Upon checked in, front desk was asked about a tour of the city, she was unable to provide any information and I was told to check with the other people in the morning...The room was dark and the refrigerator is not working and few cockroaches running around inside the refrigerator..the coffee maker is also not functioning. called the front desk about the problem as was told that she will inform the housekeeping...waited for 15 minutes and called again thr front desk and was told that she will made a follow up...I have been to a lot of hotels worldwide but this is the worst I ever been. No water available early in the morning...Unfriendly staff and the only good thing is their greetings..
for Everyoneby A verified traveler from philippines
well contented and happyPosted Oct 30, 2015
Pros: My family like the huge room and just enough for 2 adults and 2 children. Has place to play and they love it....
Cons: The only concern they have, was....considering 4 people were booked to them, my family has to call them to put extra bed for the kids.Should be ready.
Location: Location is great, accessible to the city. Overlooking Mayon Volcano
My family enjoyed this hotel on top of the mountain overlooking the Mayon Volcano. Great buffet breakfast, staff were warm and polite. My grandkids like the swimming pool and stayed long till afternoon. Very accessible to city and parking is no problem.
for Couplesby Erik from Chicago
Topnotch with an amazing viewPosted Aug 19, 2015 on Hotels
We went for a night away as a couple and it was topnotch. We had an amazing view the next morning!
for Everyoneby A verified traveler from Singapore
nice hotel with great view at the swimming poolPosted Aug 18, 2015
Pros: friendly staff, reasonable rate
Cons: ventilation in the lobby could be improved.
our stay was worth what we paid for. the room was cozy and the food (filipino breakfast) is good. the staff are friendly and courteous. the lobby though is too warm. when i asked them, they explained that it's the owner's decision to have natural air in lobby. but in my mind, i think they are trying to cut cost due to non-peak period and weather is just too hot.
for Familiesby A verified traveler
Not badPosted Aug 7, 2015 on Hotels
the hotels needs some work
for Familiesby Sandra from Angeles Pampanga
Nice and beautifulPosted Aug 6, 2015 on Hotels
I'm so contented on my stay on this hotel ,that's why every time I visited my family in Bicol I always stay here. The room was so big and clean and I always request the Mayon Volcano view from my room also the swimming fool was over looking the Mayon Volcano.
for Everyoneby A verified traveler from Makati,PH
Good but not that greatPosted Aug 3, 2015
Over-all, the hotel is good - not the best one I've been though. Pros: Hotel staff is excellent. They made sure we got everything we need. Gives perfect view of the Mayon Volcano Has a sense of serenity and peacefulness as it is up in a hill The breakfast buffet is amazing! The lobby has a mini gallery of sculptures and hand-made dresses from abaca leaves which is interesting Cons: Room amenities not well maintained - esp the shower and the sink
for Couplesby A verified traveler
Posted Jul 3, 2015 on Hotels
Great location. Staff r helpful.
for Couplesby Romer from San Francisco, California
Posted Jun 28, 2015 on Hotels
Our stay is very satisfactory, thanks to the hotel manager Mel who took care of us while we were there, everything we're very satisfying, with the exception of operating the elevator, we were stock in there at one time for more than 10 mins, at times the elevator does not even work
for Everyoneby A verified traveler from millbrae california
Nice view of mayon volcanoPosted Jun 22, 2015
Great customer service at jasmine restaurant by loreane??? Good food selection. Very nice swimming pool overlooking the beautiful mayon volcano. A picturesque moments indeed! However, some staff are not knowledgeable of hotels informations...on the job training was a common excuses. At front desk, slow to adapt customer flow or needs. Made us wait for a lot longer!