Ratings based on 336 Verified Reviews

4.1 out of 5
91% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Perth Wa

Nice hotel in good location

Posted Oct 3, 2017
Pros: The staff is very friiendly and our stay was lovely. The pool area was great and the pool was very clean. Gardens are beautiful and well looked after.
Cons: Our bathroom was a bit smelly.....no window and no storage for toiletries
Location: The location is great, lots of shopping and nice restaurants. Not far from melasti markets and the beach.
We stayes 12 nights, rooms are clean, comfy beds, but bathroom could do with some reno. Breakfast was good but there is room for improvement eg. Variety. The staff is very friendly and the pool was lovely. The hotel is in a great location, lots of shopping and restaurants. We had arelaxing holiday, thank you
Comment from Hotel Management
Oct 4, 2017 by Sales Marketing team, Hotel Management
Dear Ines, Warmest greetings from Baleka Resort & Spa... We appreciate it very much for spending your time to write a review regards your recent stay at our resort. We are happy that you have a great experience during your stay with us. Will do all our best to provide a best services to all our customers and also keep maintaining and upgrading the quality standard of our services and product. We are looking forward to your next visit to our resort. Kindest Regards, Management
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel ,awsome location

Posted Sep 20, 2017
second time I've stayed here.i highly recommend the baleka ,very relaxing hotel
Comment from Hotel Management
Oct 4, 2017 by Sales Marketing team, Hotel Management
Dear Sir/Madam, Warmest greetings from Baleka Resort & Spa... We appreciate it very much for spending your time to write a review regards your recent stay at our resort. We are happy that you have a great experience during your stay with us. Will do all our best to provide a best services to all our customers and also keep maintaining and upgrading the quality standard of our services and product. We are looking forward to your next visit to our resort. Kindest Regards, Management
5 out of 5
Recommended
for Everyone
by A verified traveler from Adelaide

The best staff in a great location

Posted Sep 18, 2017
We stayed as a family in one room and we had a wonderful time. The staff here are so friendly and helpful and fun. The location is great and the soundproofing of rooms is excellent. It is a small but well designed tranquil setting with great service and a swim up bar. 2 lovely swimming pools are very clean and inviting.
Comment from Hotel Management
Oct 4, 2017 by Sales Marketing team, Hotel Management
Dear Karensa, Warmest greetings from Baleka Resort & Spa... We would like to thank you for writing your feedback regards your recent stay at our resort. Appreciate your great comments on our staffs. We are happy that you enjoyed your stay with the resort. Will do all our best to maintain and improve the quality standard of our service and product in order to satisfy meet the customer needs. We are all looking forward to your next visit . Kindest Regards, Management
5 out of 5
Recommended
for Everyone
by A verified traveler from Tumbi Umbi

Very nice Hotel great location

Posted Sep 16, 2017
Pros: The rooms are bright and the pool is lovely
Cons: They are building a new main entrance which will make it easier to find the hotel.
Location: Beach is in walking distant Double Six is close and there is a lot of restaurants that you can walk to.
Baleka Hotel is in a great location. The staff are very helpful, pool and surrounding area is very relaxing, rooms are cleaned every day and food at there restaurant is nice as well
Comment from Hotel Management
Sep 18, 2017 by Sales Marketing team, Hotel Management
Dear Vicki, We are delighted to note that you have enjoyed your holiday stay with us and that you were satisfied with the services rendered. It was a real pleasure to be at your service. We really appreciate your review. Cannot wait to welcome you again at Baleka Resort and Spa.
4 out of 5
Recommended
for Everyone
by A verified traveler

good value great location

Posted Sep 4, 2017
Pros: A very well maintained, attractive hotel.
Cons: The breakfast and other meals in the restaurant were not very inspiring
Location: Lots to do and see around the hotel- Carla Spa, shopping, lots of very good restaurants and walking distance to Kuta
greatly enjoyed staying at this hotel - we had great neighbours and the staff were very friendly.
Comment from Hotel Management
Oct 4, 2017 by Sales Marketing team, Hotel Management
Dear Sir/Madam, Warmest greetings from Baleka Resort & Spa... Appreciate for spending your time to write your review on this site about your recent stay at our resort. We are happy that you enjoyed your stay with the resort. Will do all our best to maintain and improve the quality standard of our service and product in order to satisfy meet the customer needs. We are all looking forward to your next visit . Kindest Regards, Managemen
1 out of 5
by A verified traveler from Melbourne

Dirty, unsafe and unfriendly.

Posted Aug 28, 2017
Paid for "deluxe" room but only given standard room. First room was on 3rd floor and no lift on noisy street. Pulled back sheets to find mouse droppings. Another guest warned me about the oversized step at the top of the stairs—otherwise I might have tripped. After complaining about my room, without apology, they moved me next day to another standard room. At least it was clean. Food very average. At end of my stay, an expensive dress was stolen from my room. Manager didn't want to know about it and became angry when I asked him to call police. Fearing retribution, I decided not to do a police report. This was my fifth visit to Bali in 5 years and I've stayed at some lovely hotels with great food and friendly staff. The Baleka isn't one of them!
Comment from Hotel Management
Sep 18, 2017 by Ayu Ambarita/E-Commerce, Hotel Management
Dear Jenni , Greetings from Baleka Resort Hotel & Spa at Legian, Kuta – Bali Thank you for your recent stay and candid review. Please accept our apology for the less satisfactory you experienced during your stay. Please be assured the corrective measures have been taken to prevent such occurrences and have been noted to give the attention to evaluate the kind of our product and services you deserve in the future and we do hope your next visit will be a pleasant one. We hope that we can convince you to change your mind about another visit to Baleka in the next occasion and would be such a pleasure to personally welcome you back to our improved hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler from Dawesville

Baleka Hotel

Posted Aug 18, 2017
Pros: The STAFF. Close to everything
Cons: The old rooms are comfortable, I would have liked a little more of the special things in the rooms
Location: The location was great. The street is one way, so beat the traffic go out the back entrance walk a little way up the street to get a taxi.
The hotel is under refurbishment, the room we stayed in was tired. The problems we had where fixed immediately. The staff were brilliant, the food, beverages and pricing was awesome. New pool bonus. Right in the middle of great restaurants, easy access to beach. Overall a pleasant stay. One thing I know about this place, if there is a problem they fix it asap.
Comment from Hotel Management
Sep 18, 2017 by Sales Marketing team, Hotel Management
Dear Lynne, many thanks for taking the time to give valuable feedback on your recent holiday in Legian at Baleka Resort and Spa. We enjoyed being able to help make your holiday a great experience and we look forward to welcoming you back to Bali soon. Cheers !!
4 out of 5
Recommended
for Everyone
by A verified traveler from sydney

Close to beach and restuarants

Posted Aug 13, 2017
Pros: Clean and modern in a quiet area of Legian staff are very helpful
Cons: Breakfast buffet could be improved
Location: Quiet location close to many lovely restaurants and coffee shops. Also market stalls
This is my fourth stay at Baleka resort . This hotel has doubled in size since our first stay and they have added another pool it is a lovely motel close to good restaurants in a quiet area . The rooms are modern and clean . My only issues are the breakfast buffet is not the best and does not have a a good selection for Aussie tourist which for the 2 weeks we were there the hotel was full of I understand the need for a mixed selection but some of the dishes were rather unusual Also both pools are not. In full sunshine so we're quite chilly for this time of year for Bali Staff are lovely and helpful
Comment from Hotel Management
Sep 18, 2017 by Ayu /E-Commerce, Hotel Management
Dear Nita, many thanks for taking the time to give valuable feedback on your recent holiday in Baleka resort and spa. Please accept our apologies for any inconveniences you encountered during this visit. Your constructive comments are well taken and will help us to further improve our quality of services in the areas you have highlighted. Thanks you for your lovely comments which we have passed on to our staff who will greatly appreciate hearing from you. We hope to welcome you back at Baleka resort and spa soon. Cheers !!
5 out of 5
Recommended
for Everyone
by A verified traveler from Youngstown, Ohio

Amazing Last Minute Booking

Posted Jul 16, 2017
Pros: Location, restaurant, staff, pools
Cons: Address on listing takes you to the front desk that is currently under construction. Enter through restaurant in back for now.
Location: Tons of dining and shopping options within 5 minutes. Two beaches within a ten minute walk, many more within a short cab ride.
Our party found ourselves stranded in Bali when our contact failed to pick us up at the airport, so we booked this hotel blindly from reviews. We were pleasantly surprised upon our arrival. It's a five to ten minute walk to two main beaches, and has two wonderful pools on the grounds. The rooms were spacious and clean. The food in the premise's restaurant was tasty and not overly expensive, and the breakfast buffet was delicious and varied daily. The only negative was that if you're trying to get to the hotel during the afternoon rush hour, be prepared to wait in stopped traffic for nearly an hour. it would be much more efficient to arrive morning or night as traffic was moving nicely any other time.
Comment from Hotel Management
Sep 18, 2017 by Ayu/E-Commerce, Hotel Management
Dear Eri, We are delighted to note that you have enjoyed your holiday stay with us and that you were satisfied with the services rendered. It was a real pleasure to be at your service. We really appreciate your review. Cannot wait to welcome you again at Baleka Resort and Spa.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Jul 11, 2017
Pros: Location
Cons: Breakfast
Location: Restaurants and quick walk to beach.
Great location to beach and restaurants. Close to great coffee shops Tommys and Mugshots
Comment from Hotel Management
Sep 18, 2017 by Ayu/E-Commerce, Hotel Management
Dear Sue, We are delighted to note that you have enjoyed your holiday stay with us and that you were satisfied with the services rendered. It was a real pleasure to be at your service. We really appreciate your review. Cannot wait to welcome you again at Baleka Resort and Spa.