Ratings based on 355 Verified Reviews

4.3 out of 5
93% of guests recommend
4.4 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Families
by A verified traveler from Australia

Old - Rooms Dark but Great Staff

Posted Jul 6, 2017 on Wotif
Pros: Pool Lagoon Room
Cons: More Atomsphere required.
Location: On a One Way street so can be a mission to get to hotel if you are driving or getting a Taxi.
Location is a bit of the way out on a one way street. Our rooms were quite dark with lighting not so good. No atmosphere at hotel. Pool quite small but great for kids. Breakfasts were nice ( They have bacon but need to ask ). Meals were nice at restaurant. Spa & Massage rooms were nice and clean. i recommend booking the Pool Lagoon rooms which have direct access to the Pool with a sitting area which is great. Airport Pick Up service was great and well priced.
Comment from Hotel Management
Jul 13, 2017 by Front Office Manager, Hotel Management
Aloha Matt Thank you for your feedback. We regret to learn that your experience during your stay was falling short of your expectations. Please accept our sincerest apologies for the inconvenience you have had. I surely will convey your concerns to the respective departments for further development. I wish this situation will not mar your whole impression of the hotel and hopefully you will give us a chance in the future. With Blissful Wishes Nancy Matulessy Asst. Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Friendly staff, great location

Posted Jul 2, 2017 on Lastminute
Stayed here with kids. Friendly staff, clean room, food At restaurant delicious and great massage at hotel spa. Would recommend for others
Comment from Hotel Management
Jul 13, 2017 by Front Office Manager, Hotel Management
Aloha lynette Thank you for your awesome feedback. We really appreciate your wonderful comment. It’s our pleasure to have you stay with us at Bliss Surfer Hotel and we are glad to know that you had enjoyed the experience therefore allow us to monitor and improve our product and service continually. Look forward to welcoming you back soon. With blissful wishes Nancy Matulessy Asst. Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from New Zealand

Six nights in Bliss

Posted Jun 7, 2017
We are a family of four, two adults and two kids. Overall we were very happy with the hotel in regards to value for money, room size and comfort. Pro's: Central location Good value for money Very friendly staff Well sized rooms Fun surfer theme Decent sized pool Reasonably priced spa Con's: Not close to the beach Pool in constant shade No Balinese feel to the hotel Hotel needs more maintenance
Comment from Hotel Management
Jun 14, 2017 by Nancy, Hotel Management
Aloha Amber, We so delightful read your comment. Thank you for sharing your experience during your stay with us especially mention our room and friendly team. we will discuss your constructive comment to our team regarding maintenance.Hope to see you soon on your next holiday with blissful wishes, Nancy Matulessy Asst. Front Office Manager
4 out of 5
by A verified traveler

Posted Mar 14, 2017 on Hotels
Staff is extremely friendly and helpfull. The cleaning has room for improvement, otherwise splendid value for the money spent.
Comment from Hotel Management
Mar 18, 2017 by Budhiratmanu, Hotel Management
Aloha Traveler Thank you for sharing your great review, We delighted to know that you satisfied with our service we delivered during your stay. We hope to welcoming you back soon for another wonderful stay at Bliss Surfer Hotel. With blissful wishes Agung Kawi Duty Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from australia

Quiet hotel with value for money

Posted Feb 5, 2017
Hotel is one street back from main Street through Kuta and legian. It has little traffic noise and close to seminyak. Walking distance to everything but a 10-15 min walk to beach. Large comfortable rooms with good wifi and A/C. TV with several English channels. Nice big pool and bar and restaurant. Nice friendly staff. Good house cleaning and bottle water daily. Whole ground floor area is large and comfortable for spending time at the hotel after outings. Only negative is it's just not on the beach front but still close enough.
Comment from Hotel Management
Feb 9, 2017 by Duty Manager, Hotel Management
Aloha Mr. Pat Thank you for writing your feedback which we value greatly. We are glad to know that you had enjoyed the experience at Bliss Surfer Hotel. It is our goal to consistently ensure our facilities and services are efficient to maintain our standard. I’d like to express our gratitude for your compliments to our room and the friendly staff. We look forward to welcome you back again soon. With blissful wishes Agung Kawi Duty Manager
5 out of 5
by Bobby Kim Kei

Money Very Well Spent

Posted Jan 25, 2017 on Hotels
Although We had trouble with the air-con the first day and had it looked at twice, it still wasn't working properly. We were switched to another room with no problem, the air-con was working properly (Not leaking water and more powerful). All of the Staff was very friendly and We found the design of the rooms and the hotel itself to be very interesting and fun. Well worth the $60/day!!!
Comment from Hotel Management
Jan 28, 2017 by General Manager, Hotel Management
Aloha Mr. Bobby Kim Kei Thank you for your valuable feedback. We are concerned to read your comments regarding the AC is having trouble on your first day and would like to express our sincerest apologies. Thank you for your constructive comment and I already look forward to welcome you back on your next visit. With blissful wishes Jimmy Krisna Loka General Manager
3 out of 5
by A verified traveler from malaysia

Posted Jan 25, 2017
Poor food quality. Food were serving cold. no hair dryer in the room, called the receptionist and she claimed other customer had borrowed.
Comment from Hotel Management
Jan 28, 2017 by General Manager, Hotel Management
Aloha Mr/Ms Pavi on Thank you for sharing your feedback. I’d like to offer sincerely apologize for the inconvenience may cause especially with the service which did not meet your expectation. Your feedback will be used to further improve the level of our product and services. Thank you once again for visiting us, and we hope to have an opportunity to serve you again with better experience in the future. With blissful wishes Jimmy Krisna Loka General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from South Australia

Great hotel

Posted Jan 18, 2017 on Wotif
Great hotel, tucked away from the main street of kuta/legian but still close enough to everything. We moved half way through our stay from another hotel and the staff were more than accommodating. we have stayed here before and won't go anywhere else.
Comment from Hotel Management
Jan 28, 2017 by General Manager, Hotel Management
Aloha Mr. Leigh Thank you for writing your feedback which we value greatly. It’s our pleasure to have you stay with us and we are glad to know that you’re impressed.Look forward to welcome you back soon. With blissful wishes Jimmy Krisna Loka General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 2, 2017
The hotel is close to Legian Street for nightlife but always traffic in the street
Comment from Hotel Management
Jan 9, 2017 by General Manager, Hotel Management
Aloha Anonymous Thank you for your kind feedback. It’s indeed our pleasure to have you stay with us at Bliss Surfer Hotel. I’d like to express our gratitude for your compliments about hotel location. Look forward to welcome you back soon. With blissful wishes General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Spain

Very nice place and well located

Posted Dec 4, 2016
I went there in the low season and it was very quite and relaxed
Comment from Hotel Management
Dec 8, 2016 by General Manager, Hotel Management
Aloha Mrs. Natalia Thank you for sharing your kind review, We delighted to know that you satisfied with our service we delivered during your stay. We hope to welcoming you back in the near future for another wonderful stay at Bliss Surfer Hotel. With blissful wishes General Manager