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Reviews of Donington Manor Hotel

3 out of 5
Donington Manor Hotel
High Street, Castle Donington, Derby, England

Reviews

6.4
Rating 10 - Excellent. 13 out of 118 reviews" "
Rating 8 - Good. 42 out of 118 reviews" "
Rating 6 - Okay. 26 out of 118 reviews" "
Rating 4 - Poor. 25 out of 118 reviews" "
Rating 2 - Terrible. 12 out of 118 reviews" "

7.0/10

Cleanliness

7.6/10

Staff & service

5.6/10

Amenities

5.8/10

Property conditions & facilities

4.8/10

Eco-friendliness

Reviews

8/10 Good

Susan

Liked: Cleanliness, staff & service, room comfort
The people were friendly, the food was very good, plenty of free parking. The hotel itself was fine, although our room in the courtyard was rather tired and could do with a makeover and it was impossible to get WiFi in that room. Very conveniently situated for Donington Park race circuit.
Stayed 1 night in Sep 2023

6/10 Okay

Julie

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Fantastic staff, very welcoming and friendly but the hotel wasn't as we expected. Needs to be drastically updated. Poorly laid out room so when you opened the door for the bathroom you caught the door on a bed side cabinet which had a hole in it that needed to be repaired. Poor hairdryer, why can't hotels provide decent one's. Room smelt damp and needed to be well aired.
Stayed 1 night in Aug 2023

4/10 Poor

Graham

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Car Park is too small for hotel, restaurant was closed, check in was chaos, shower was pathetic, TV did not work in room. It would have been nice to get an email or text telling us the restaurant was closed, it was being used for a private event. There was a busy event locally so none of the other restaurants had tables and we didn't want to drive elsewhere because we would lose our parking spot. Very stressful stay. Will never use this hotel again.
Stayed 1 night in Aug 2023

8/10 Good

andrew

Liked: Staff & service
Room was clean but noise from main road/traffic lights right outside was bad
Stayed 1 night in Jul 2023

4/10 Poor

kay

Business traveler
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

8/10 Good

Val

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Liked......friendly staff and quirkiness of hotel. Dislike......very noisy party till midnight.
Stayed 1 night in May 2023

8/10 Good

Jim

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2023

8/10 Good

M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good find
Lovely room and great service. Disappointed with menu for dinner. Limited and expensive
Stayed 1 night in Apr 2023

2/10 Terrible

Kevin

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

8/10 Good

Michelle

Stayed 1 night in Mar 2023

10/10 Excellent

Nicola

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful quirky hotel
We had a lovely two night stay. A beautiful pet friendly hotel. Some gorgeous vintage pieces in the hotel. The staff were all helpful & friendly. The room was clean, spacious and nicely decorated with huge private bathroom, we even had a balcony off the bedroom/living area. The room had everything we needed. A few parts around the hotel could do with a bit of a "touch up" here & there but all in all we had a lovely stay and enjoyed all the quirky features like the trouser press & patterned bathroom suite.
Stayed 1 night in Feb 2023

6/10 Okay

John

Business traveler
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The staff apart from the man who greeted us were very friendly. The website didn't give me the option to book breakfast and he wouldn't let me book it when I arrived for the following morning for some reason. Though the nice lady we spoke to in the morning said she would have done but it was too late by then. The place just needs money pouring into it, shower fixture coming off the wall, shower head wouldn't stay up, literally 10 mins for the water to get warm, no sockets near the bed etc. Nice building, it just needs some attention.
Stayed 1 night in Feb 2023

8/10 Good

Lyn

Traveled with family
Liked: Cleanliness, staff & service
The staff were very helpful and pleasant
Stayed 1 night in Nov 2022

6/10 Okay

David

Stayed 1 night in Oct 2022

8/10 Good

peter

Stayed 1 night in Sep 2022

4/10 Poor

David

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2021

8/10 Good

Jenny

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2021

2/10 Terrible

Stuart

Liked: Room comfort
Disliked: Staff & service
Not Recommended
We left after one night, the 1st time we have ever had to do this. We were given a room that didn't lock, with one towel and half a toilet roll between 2 people. The hot water didn't work and it looks like the tv had no aerial connection. We asked twice for more toilet rolls and another towel, and still didn't get any.
Stayed 2 nights in Aug 2021

4/10 Poor

Vivienne

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Aug 2021

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property should not be listed as habitable and I shall be seeking a refund. There was no hot water, the toilet seat fell off, it stank of mould, the bed felt as though it was gong to split in half, no staff, no one answers the phone number, no key for the room, I felt physically sick, and if I could have found somewhere else to stay I would. I wouldn't put an animal in there!!! When I woke in the morning there was condensation on my spectacles. When I returned home the contents of my bag smelled of mould. Disgusting. Please remove this accommodation from your site.
Stayed 1 night in Jul 2021

4/10 Poor

catherine

Stayed 2 nights in May 2020

2/10 Terrible

joanna

Disliked: Cleanliness, property conditions & facilities, room comfort
Appalling cleanliness. No WiFi . No Tv that worked.Dated, smelly , disgusting bedding. If there was any other option I would have walked out.
Stayed 1 night in Feb 2020

4/10 Poor

Daniel

Business traveler
Disliked: Staff & service, property conditions & facilities, room comfort
Really poor
Absolutely terrible WiFi. Which wouldn’t matter if the hotel wasn’t in a mobile signal black spot. It isn’t the hotels fault it is in a mobile signal black spot but then you must have WiFi that works. I called reception and asked if they sort it or move me so I either had WiFi working or signal (empty hotel btw) guy said o haven’t worked here long and would get back to me. Absolutely nothing came back. Added 4 hours to my next day. Add to that the tv has 3 working tv channels. You can’t stay here if you need to do some work or have any sort of internet requirement. Told the receptionist on check out .... I might as well have told my cat
Stayed 1 night in Jan 2020

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really beautiful old building in a great location. There weren’t many people staying in the hotel, but it was really clean and nice.
Stayed 1 night in Dec 2019

4/10 Poor

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Bit tired and old fashioned bedrooms. Steep stairs to carry luggage to bedroom although reception helpful in changing room allocation to make life easier
Stayed 1 night in Nov 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good stay , good location and parking . We will stay again . This is not a premiere inn/travel lodge . this is a old hotel with lots of charm , good beds and good value for money :)
Stayed 1 night in Nov 2019

6/10 Okay

Verified traveler

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
The hotel is in a lovely location and the staff I spoke to were friendly but there were just a lot of small things that let it down. There were light bulbs that needed replacing and no locks on the windows. The TV signal was fuzzy and had static noises and there were cobwebs in the bedside lamp. The shower was attached to the bath so the water pressure was very low. Breakfast was nice and there was a decent selection to choose from and WiFi was also provided.. Overall I would say the hotel is fine if you're staying short term but bring your own entertainment.
Stayed 2 nights in Oct 2019

8/10 Good

Kathryn

Business traveler
Liked: Cleanliness, staff & service
Very pleasant
Pleasant staff, lovely large room and a good breakfast
Stayed 1 night in Oct 2019

2/10 Terrible

Paul

Business traveler
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

4/10 Poor

Denise

Disliked: Cleanliness, property conditions & facilities
Ok Hotel
Overnight stop for early flight next day. 8.25pm arrived said no food available when next door had a good curry. Room up lots of stairs. Been re decorated but with cheap carpets and curtain's. Boiling water out the hot tap with no idea which was hot and which cold. Bed comfortable though. Asked for a taxi at 4.45am reception had booked a mini bus cos another couple were supposed to be going and share the cost they never turned up so left without them coat us an extra £5 cos of the size of the mini bus. Would never use this hotel again because of overall stay.
Stayed 1 night in Aug 2019

2/10 Terrible

Cerrys

Stayed 1 night in Jul 2019

2/10 Terrible

Ian

Disliked: Property conditions & facilities
Never again!
This was a second visit and we won’t bother again! Apparently full for the weekend but ran out of milk and salmon. We paid for breakfast elsewhere even though we had paid at the hotel, the hotel didn’t reimburse the cost incurred. We had a choice of two poor rooms and decided on the second - just! We were offered another room for our third night which was partly redecorated. The staff were seemingly embarrassed as to the issues raised but were unable to rectify the situation. I was told the manager or owner would contact us but this didn’t happen. Stay if you wish but take your own milk! It’s a pity because it is in a good position, but, it’s in a bit of a mess.
Stayed 3 nights in Jul 2019

4/10 Poor

Daniel

Disliked: Cleanliness, property conditions & facilities, room comfort
find somewhere else
dirty dump. £85 to stay in a dump annoyed is an understatement.
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely old property full of character, comfortable beds and good value for money.
Stayed 1 night in May 2019

8/10 Good

Alan

Liked: Room comfort
Mainly Good
We’ve stayed before and will stay again as it’s convent to Donington race track. The rooms are a bit tired but the beds are comfy and the food is generally very good.
Stayed 2 nights in May 2019

4/10 Poor

Verified traveler

Business traveler
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Room outdated and need redecorating. Reception staff was very helpful but bar staff customer service was aweful
Stayed 3 nights in Apr 2019

2/10 Terrible

Kevin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible
Awful stay, never again. My room was in the courtyard area, which was ‘supposed’ to be a +£110 per night room, I paid £ 70. Too be short, it was terrible, filthy carpets with cobwebs hanging from the ceiling. I then went for breakfast the following morning, however after waiting for ten minutes to be served, decided to leave If ever they wanted to make a remake of Scooby Doo, this would be a perfect location
Stayed 1 night in Feb 2019

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business trip
Staff were friendly, welcoming and helpful. The hotel was easy to find and ample car parking. Morning breakfast was very good. Spacious room, dated, but for the age of the building I did not expect anything different. I would recommend this hotel
Stayed 1 night in Feb 2019

8/10 Good

Gary

Liked: Cleanliness, staff & service, room comfort
Great breakfast
Great location, friendly staff. Excellent breakfast
Stayed 1 night in Nov 2018

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

8/10 Good

Vinnie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel and staff good. Room very nice and would recommend
Stayed 1 night in Oct 2018

6/10 Okay

Susanne

Liked: Staff & service
Disliked: Cleanliness, room comfort
Not worth £92
Not happy with room. Mattress largely overhung bed frame, unsuitable bathroom facilities, room too small, dark. Room 30
Stayed 1 night in Sep 2018

10/10 Excellent

barry17, uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a small issue, they acted promptly, took excellent action and I will be back to stay
Stayed 1 night in Sep 2018

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful, quirky place to stay
A last minute stay due to a flight delay but staff were very welcoming and accommodating
Stayed 1 night in Aug 2018

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent and clean
Was only there very briefly. Was a nice clean place
Stayed 1 night in Jul 2018

6/10 Okay

Verified traveler

Liked: Cleanliness
Used to be a lovely hotel
In need of updating. On arrival was asked to pay again and had to prove I'd paid already with expedia. Bed was really uncomfortable. And when leaving was asked for payment again and had to prove I'd paid again.
Stayed 1 night in Aug 2018

6/10 Okay

Simon

Disliked: Property conditions & facilities
Very dated..
Hotel is very dated but room.was comfortable. tv signal was terrible... food was ok but waited 20mins before someone even offered tea or coffee at breakfast.. heard a staff member do nothing but complain from the kitchen area.
Stayed 1 night in Jun 2018

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not worth the price
9th April 1 night stay: Rude receptionist, insisted on charging us for a pre paid booking. Still chasing a refund. Rooms in a bad state, not worth the price. Also Wi-Fi wasn't working.
Stayed 1 night in Jun 2018

8/10 Good

Peter

Liked: Staff & service
Stayed 2 nights in May 2018

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017