Junction 24 M1 Derby Road, Castle Donington, Derby, England
Reviews
8.4
Very Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Good location, value for money for standard room. A bit dated but overall good. Staff friendly.
Chris
Stayed 2 nights in Jan 2024
Response from Vic on Jan 14, 2024
Thank you for taking a moment to share your experience. I am pleased to hear you found the stay to your liking and all felt so welcome. We look forward to welcoming you back to our hotel in the not too distant future.
Thankyou for taking the taking the time to review our hotel. We are so happy to hear you found the stay to your liking and we hope to welcome you again soon!
Thank you for taking a moment to share your experience. I am pleased to hear you found the stay and the team to your liking. We look forward to welcoming you back to our hotel in the not too distant future.
8/10 Good
R
Oct 2, 2023
R
Stayed 1 night in Sep 2023
Response from Vic on Oct 13, 2023
Thank you for taking a moment to share your experience. I am pleased to hear you found the stay to your liking. We look forward to welcoming you back to our hotel in the not too distant future.
Very expensive hotel for the room you get. Labelled as airport hotel and takes ten mins to get there.
Emma
Stayed 1 night in Sep 2023
Response from Diana Warren on Sep 19, 2023
Thankyou for taking the time to leave a review for Hilton East Midlands Airport, Im sorry to hear we did not meet your expectations on this occasion, we do hope you will consider staying with us again in the future.
Good location friendly staff lovely pool and pool staff members lovely and helpful
Amy
Stayed 2 nights in Aug 2023
Response from Diana on Aug 25, 2023
Dear Guest, thank you for posting your review of our hotel and our wonderful score. I am delighted to hear you enjoyed our facilities and were well looked after. We look forward to welcoming you to the hotel again in the future. Kind regards Diana Warren, Admin assistant to GM Hilton East Midlands Airport Hotel
We have stayed at this hotel several times now, visiting family locally. Staff are always friendly & helpful. Clean & comfortable. Will no doubt be back!
Geraldine
Stayed 1 night in Aug 2023
Response from Diana on Aug 25, 2023
Dear Guest, thank you for posting your review of our hotel and our wonderful score. I am delighted to hear you enjoyed our facilities and were well looked after. We look forward to welcoming you to the hotel again in the future. Kind regards Diana Warren, Admin assistant to GM Hilton East Midlands Airport Hotel
Dear Guest, thank you for posting your review of our hotel on Expedia and our wonderful score. I am delighted to hear you enjoyed your stay. We look forward to welcoming you to the hotel again in the future. Kind regards Diana Warren, Admin assistant to GM Hilton East Midlands Airport Hotel
10/10 Excellent
Parmigiana
Aug 7, 2023
Parmigiana
Stayed 1 night in Aug 2023
Response from Diana on Aug 10, 2023
Dear Guest, thank you for posting your review of our hotel on Hotels.com and our wonderful score. I am delighted to hear you enjoyed your stay. We look forward to welcoming you to the hotel again in the future. Kind regards Diana Warren, Admin assistant to GM Hilton East Midlands Airport Hotel
4/10 Poor
john
Aug 6, 2023
john
Stayed 1 night in Aug 2023
Response from Diana on Aug 10, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we’re very sorry you were unhappy with our hotel. We hope you will consider staying with us in the future. We'd love to have you as our guest to ensure you have the best travel experience.
10/10 Excellent
Gary, Loughborough
Jul 23, 2023
Gary
Stayed 1 night in Jul 2023
Response from Diana on Aug 25, 2023
Dear Guest, thank you for posting your review of our hotel and our wonderful score. We look forward to welcoming you to the hotel again in the future. Kind regards Diana Warren, Admin assistant to GM Hilton East Midlands Airport Hotel
Friendly staff, easy to locate good location, wouldn’t recommend for staying unless using airport facilities due to noise of guests, particularly with early morning flights. Didn’t get chance to use all the facilities, but the breakfast catering staff were brilliant and accommodating of a dietary needs.
Andrew
Stayed 1 night in Jul 2023
Response from Diana on Jul 26, 2023
Dear GuestThank you so much for posting your great review of our hotel.We're delighted to hear you enjoyed your stay at our hotel, and excellent service. We're happy to hear that our team looked after you so well; thank you for recognizing their efforts.Thank you for choosing to stay with us and we look forward to seeing you soon.Kind regardsDiana WarrenAdmin Assistant to GMHilton East Midlands Airport Hote
Dear Guest, thank you for posting your review of our hotel on Expedia and our good score. We look forward to welcoming you to the hotel again in the future. Kind regards Diana Warren, Admin assistant to GM Hilton East Midlands Airport Hotel
Stayed for a local event, staff really friendly and helpful.
Rooms clean and comfy and also had a chance to enjoy the food, gym and swimming pool
Belinda
Stayed 1 night in Jun 2023
Response from Diana Warren on Jun 27, 2023
Dear Guest, thank you for posting your review of our hotel on Expedia and our great score. I am delighted to hear you enjoyed our facilities. We look forward to welcoming you to the hotel again in the future. Kind regards Diana Warren, Admin assistant to GM Hilton East Midlands Airport Hotel
2/10 Terrible
Zehra
Jun 13, 2023
Zehra
Stayed 3 nights in Jun 2023
Response from Diana Warren on Jun 27, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we’re very sorry you were unhappy with our hotel. We hope you will consider staying with us in the future. We'd love to have you as our guest to ensure you have the best travel experience.
Pleasant and professional staff very helpful. Very good breakfast
Ann
Stayed 1 night in May 2023
Response from Diana Warren, Admin assistant on May 22, 2023
Dear Guest, thank you for posting your review of our hotel and our great score. I am delighted to hear you had a great stay and enjoyed our breakfast offering. We look forward to welcoming you to the hotel again in the future. Kind regards Diana Warren, Admin assistant to GM Hilton East Midlands Airport Hotel
10/10 Excellent
Lynn
May 15, 2023
Lynn
Stayed 2 nights in May 2023
Response from Diana Warren, Admin assistant on May 22, 2023
Dear Guest, thank you for posting your review of our hotel and our great score. I am delighted to hear you had a great stay. We look forward to welcoming you to the hotel again in the future. Kind regards Diana Warren, Admin assistant to GM Hilton East Midlands Airport Hotel
10/10 Excellent
Siu Man
Feb 2, 2023
Siu Man
Stayed 1 night in Jan 2023
Response from Diana Warren, Admin assistant on Feb 6, 2023
Dera Siu ManThankyou for our great score, the team really appreciate when guests take the time to show their appreciation.
Dear Greg, thank you for posting your review of our hotel on expedia and the great score. I am delighted to hear you had a great stay and found everything to your satisfaction. Thank you for staying with us and we look forward to welcoming you to the hotel. Kind regards Carlos Borges Rooms Division Manager Hilton East Midlands Airport Hotel
Dear Avneet, thank you for posting your review of our hotel on expedia and the great score. I am delighted to hear you had a great stay and found everything to your satisfaction. Thank you for staying with us and we look forward to welcoming you to the hotel. Kind regards Carlos Borges Rooms Division Manager Hilton East Midlands Airport Hotel
Really lovely hotel, quiet, modern and spacious.
Staff were excellent and helpful. Food at breakfast was outstanding, my kids particularly loved the pancake maker.
The swimming pool and hot tub were great.
Bathrooms a bit dated in style but well kept and water pressure was amazing.
Parking £6 per night for hotel guests as it’s an airport hotel.
The kids play area in the lounge bar was a lovely touch.
Highly recommend a visit, we’ll be back.
Verified traveler
Stayed 2 nights in Dec 2022
Response from Carlos on Feb 1, 2023
Dear Guest, thank you for posting your review of our hotel on expedia and the great score. I am delighted to hear you had a great stay and found everything to your satisfaction. Thank you for staying with us and we look forward to welcoming you to the hotel. Kind regards Carlos Borges Rooms Division Manager Hilton East Midlands Airport Hotel
Dear Nick, thank you for posting your review of our hotel. I am happy to hear you liked the hotel and found everything to your satisfaction. Thank you for staying with us and we look forward to welcoming you to the hotel. Kind regards Carlos Borges Rooms Division Manager Hilton East Midlands Airport Hotel
2/10 Terrible
Verified traveler
Business traveler
Oct 14, 2022
Disliked: Staff & service
Verified traveler
Stayed 1 night in Oct 2022
Response from Carlos Borges on Oct 23, 2022
Dear guest, thank you for giving us your feedback score. I am so sorry to hear that you didn't have a good experience; we're received your feedback at the senior level in the hotel for our improvement. Thank you for staying with us and we look forward to welcoming you to the hotel. Kind regards Carlos Borges Rooms Division Manager Hilton East Midlands Airport Hotel
Dear NicoleThank you for leaving a score for your recent stay with us.We're ever so sorry to hear that you did not have a good stay with us.Your feedback has been received at the highest level in our hotel and we assure that we will work towards improving ourselves for our guests.We look forward to welcoming you back again.Kind regardsCarlos BorgesRooms Division Manager
Check in was easy with courteous staff. Restaurant was clean and well stocked for breakfast with plenty of choice. All in all a very pleasant stay with friendly staff.the
Verified traveler
Stayed 1 night in Sep 2022
Response from Carlos Borges on Oct 1, 2022
Thank you for taking a moment to share your experience.I am so happy to hear you enjoyed your stay with us and found everything to your satisfaction.Thank you for giving us high scores in recognition of our team's friendliness and helpfulness.Thank you for choosing to stay with us and we look forward to welcoming you back to our hotel in the not too distant future.Kind regardsCarlos BorgesRooms Division Manager
10/10 Excellent
Claudia
Sep 5, 2022
Claudia
Stayed 2 nights in Sep 2022
Response from Carlos Borges on Sep 16, 2022
Dear Claudia, Thank you for posting your 10 out of 10 rating for our hotel on Expedia. I am delighted to hear you had a great stay with us. Thank you for staying with us and we look forward to welcoming you to the hotel. Kind regards Carlos Borges Rooms Division Manager Hilton East Midlands Airport Hotel
Dear Isabelle, Thank you for posting your 8 out of 10 rating for our hotel on Expedia. I am delighted to hear you had a great stay with us. Thank you for staying with us and we look forward to welcoming you to the hotel. Kind regards Carlos Borges Rooms Division Manager Hilton East Midlands Airport Hotel
8/10 Good
Lynsey
Aug 15, 2022
Lynsey
Stayed 1 night in Aug 2022
Response from Carlos Borges on Sep 16, 2022
Dear Lynsey, Thank you for posting your 8 out of 10 rating for our hotel on Expedia. I am delighted to hear you had a great stay with us. Thank you for staying with us and we look forward to welcoming you to the hotel. Kind regards Carlos Borges Rooms Division Manager Hilton East Midlands Airport Hotel
10/10 Excellent
J
Aug 15, 2022
J
Stayed 1 night in Aug 2022
Response from Carlos Borges on Sep 16, 2022
Dear Jon, Thank you for posting your 10 out of 10 rating for our hotel on Expedia. I am delighted to hear you had a great stay with us. Thank you for staying with us and we look forward to welcoming you to the hotel. Kind regards Carlos Borges Rooms Division Manager Hilton East Midlands Airport Hotel
10/10 Excellent
Lynn
Aug 15, 2022
Lynn
Stayed 1 night in Aug 2022
Response from Carlos Borges on Sep 16, 2022
Dear Lynn, Thank you for posting your 10 out of 10 rating for our hotel on Expedia. I am delighted to hear you had a great stay with us. Thank you for staying with us and we look forward to welcoming you to the hotel. Kind regards Carlos Borges Rooms Division Manager Hilton East Midlands Airport Hotel
Dear Renae, Thank you for posting your 10 out of 10 rating for our hotel on Expedia. I am delighted to hear you had a great stay with us. Thank you for staying with us and we look forward to welcoming you to the hotel. Kind regards Carlos Borges Rooms Division Manager Hilton East Midlands Airport Hotel
10/10 Excellent
Ian
Aug 8, 2022
Ian
Stayed 1 night in Aug 2022
Response from Carlos Borges on Sep 16, 2022
Dear Ian, Thank you for posting your 10 out of 10 rating for our hotel on Expedia. I am delighted to hear you had a great stay with us. Thank you for staying with us and we look forward to welcoming you to the hotel. Kind regards Carlos Borges Rooms Division Manager Hilton East Midlands Airport Hotel
Dear Sally, Thank you for posting your 10 out of 10 rating for our hotel on Expedia. I am delighted to hear you had a great stay with us. Thank you for staying with us and we look forward to welcoming you to the hotel. Kind regards Carlos Borges Rooms Division Manager Hilton East Midlands Airport Hotel
Really nice breakfast, safe parking and quiet. A good place to stay.
John
Stayed 1 night in Jul 2022
Response from Carlos Borges on Sep 16, 2022
Dear John, Thank you for posting your 5 out of 5 rating for our hotel on Expedia. I am delighted to hear you had a great stay with us. Thank you for staying with us and we look forward to welcoming you to the hotel. Kind regards Carlos Borges Rooms Division Manager Hilton East Midlands Airport Hotel
We have stayed in this hotel many times and have always had a excellent experience the staff are brilliant the hotel is very clean rooms are spacious and the pool hot tub sauna and steam room are 10 out of 10
Great hotel, very clean and lovely staff. The only downside was the quality of the food at the restaurant which wasn’t up to Hilton standards. We had dinner and breakfast and we were disappointed.