Exterior

Reviews of Hilton East Midlands Airport

4 out of 5
Hilton East Midlands Airport
Junction 24 M1 Derby Road, Castle Donington, Derby, England

Reviews

8.4

Very Good

Rating 10 - Excellent. 284 out of 654 reviews" "
Rating 8 - Good. 251 out of 654 reviews" "
Rating 6 - Okay. 78 out of 654 reviews" "
Rating 4 - Poor. 25 out of 654 reviews" "
Rating 2 - Terrible. 16 out of 654 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Chris

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, value for money for standard room. A bit dated but overall good. Staff friendly.
Stayed 2 nights in Jan 2024
Response from Vic on Jan 14, 2024
Thank you for taking a moment to share your experience. I am pleased to hear you found the stay to your liking and all felt so welcome. We look forward to welcoming you back to our hotel in the not too distant future.

10/10 Excellent

Monika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Vic on Dec 30, 2023
Thankyou for taking the taking the time to review our hotel. We are so happy to hear you found the stay to your liking and we hope to welcome you again soon!

10/10 Excellent

lesley

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The girls on reception were fab! Enjoyed the pool
Response from Vic on Mar 3, 2024
Thank you for taking a moment to share your experience. I am pleased to hear you found the stay and the team to your liking. We look forward to welcoming you back to our hotel in the not too distant future.

8/10 Good

R

Stayed 1 night in Sep 2023
Response from Vic on Oct 13, 2023
Thank you for taking a moment to share your experience. I am pleased to hear you found the stay to your liking. We look forward to welcoming you back to our hotel in the not too distant future.

6/10 Okay

Emma

Liked: Cleanliness, property conditions & facilities, room comfort
Very expensive hotel for the room you get. Labelled as airport hotel and takes ten mins to get there.
Stayed 1 night in Sep 2023
Response from Diana Warren on Sep 19, 2023
Thankyou for taking the time to leave a review for Hilton East Midlands Airport, Im sorry to hear we did not meet your expectations on this occasion, we do hope you will consider staying with us again in the future.

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location friendly staff lovely pool and pool staff members lovely and helpful
Stayed 2 nights in Aug 2023
Response from Diana on Aug 25, 2023
Dear Guest, thank you for posting your review of our hotel and our wonderful score. I am delighted to hear you enjoyed our facilities and were well looked after. We look forward to welcoming you to the hotel again in the future. Kind regards Diana Warren, Admin assistant to GM Hilton East Midlands Airport Hotel

10/10 Excellent

Geraldine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We have stayed at this hotel several times now, visiting family locally. Staff are always friendly & helpful. Clean & comfortable. Will no doubt be back!
Stayed 1 night in Aug 2023
Response from Diana on Aug 25, 2023
Dear Guest, thank you for posting your review of our hotel and our wonderful score. I am delighted to hear you enjoyed our facilities and were well looked after. We look forward to welcoming you to the hotel again in the future. Kind regards Diana Warren, Admin assistant to GM Hilton East Midlands Airport Hotel

10/10 Excellent

Mandy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Diana Warren on Sep 19, 2023
Thankyou for our wonderful 10/10 review, I am so pleased that you enjoyed your stay. We look forwards to welcoming you back again soon.

10/10 Excellent

Nadia

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Diana on Aug 10, 2023
Dear Guest, thank you for posting your review of our hotel on Expedia and our wonderful score. I am delighted to hear you enjoyed your stay. We look forward to welcoming you to the hotel again in the future. Kind regards Diana Warren, Admin assistant to GM Hilton East Midlands Airport Hotel

10/10 Excellent

Parmigiana

Stayed 1 night in Aug 2023
Response from Diana on Aug 10, 2023
Dear Guest, thank you for posting your review of our hotel on Hotels.com and our wonderful score. I am delighted to hear you enjoyed your stay. We look forward to welcoming you to the hotel again in the future. Kind regards Diana Warren, Admin assistant to GM Hilton East Midlands Airport Hotel

4/10 Poor

john

Stayed 1 night in Aug 2023
Response from Diana on Aug 10, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we’re very sorry you were unhappy with our hotel. We hope you will consider staying with us in the future. We'd love to have you as our guest to ensure you have the best travel experience.

10/10 Excellent

Gary, Loughborough

Stayed 1 night in Jul 2023
Response from Diana on Aug 25, 2023
Dear Guest, thank you for posting your review of our hotel and our wonderful score. We look forward to welcoming you to the hotel again in the future. Kind regards Diana Warren, Admin assistant to GM Hilton East Midlands Airport Hotel

8/10 Good

Andrew

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, easy to locate good location, wouldn’t recommend for staying unless using airport facilities due to noise of guests, particularly with early morning flights. Didn’t get chance to use all the facilities, but the breakfast catering staff were brilliant and accommodating of a dietary needs.
Stayed 1 night in Jul 2023
Response from Diana on Jul 26, 2023
Dear GuestThank you so much for posting your great review of our hotel.We're delighted to hear you enjoyed your stay at our hotel, and excellent service. We're happy to hear that our team looked after you so well; thank you for recognizing their efforts.Thank you for choosing to stay with us and we look forward to seeing you soon.Kind regardsDiana WarrenAdmin Assistant to GMHilton East Midlands Airport Hote

8/10 Good

WAI TING

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Diana Warren on Jun 27, 2023
Dear Guest, thank you for posting your review of our hotel on Expedia and our good score. We look forward to welcoming you to the hotel again in the future. Kind regards Diana Warren, Admin assistant to GM Hilton East Midlands Airport Hotel

10/10 Excellent

Belinda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Stayed for a local event, staff really friendly and helpful. Rooms clean and comfy and also had a chance to enjoy the food, gym and swimming pool
Stayed 1 night in Jun 2023
Response from Diana Warren on Jun 27, 2023
Dear Guest, thank you for posting your review of our hotel on Expedia and our great score. I am delighted to hear you enjoyed our facilities. We look forward to welcoming you to the hotel again in the future. Kind regards Diana Warren, Admin assistant to GM Hilton East Midlands Airport Hotel

2/10 Terrible

Zehra

Stayed 3 nights in Jun 2023
Response from Diana Warren on Jun 27, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we’re very sorry you were unhappy with our hotel. We hope you will consider staying with us in the future. We'd love to have you as our guest to ensure you have the best travel experience.

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant and professional staff very helpful. Very good breakfast
Stayed 1 night in May 2023
Response from Diana Warren, Admin assistant on May 22, 2023
Dear Guest, thank you for posting your review of our hotel and our great score. I am delighted to hear you had a great stay and enjoyed our breakfast offering. We look forward to welcoming you to the hotel again in the future. Kind regards Diana Warren, Admin assistant to GM Hilton East Midlands Airport Hotel

10/10 Excellent

Lynn

Stayed 2 nights in May 2023
Response from Diana Warren, Admin assistant on May 22, 2023
Dear Guest, thank you for posting your review of our hotel and our great score. I am delighted to hear you had a great stay. We look forward to welcoming you to the hotel again in the future. Kind regards Diana Warren, Admin assistant to GM Hilton East Midlands Airport Hotel

10/10 Excellent

Siu Man

Stayed 1 night in Jan 2023
Response from Diana Warren, Admin assistant on Feb 6, 2023
Dera Siu ManThankyou for our great score, the team really appreciate when guests take the time to show their appreciation.

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Carlos on Feb 1, 2023
Dear Greg, thank you for posting your review of our hotel on expedia and the great score. I am delighted to hear you had a great stay and found everything to your satisfaction. Thank you for staying with us and we look forward to welcoming you to the hotel. Kind regards Carlos Borges Rooms Division Manager Hilton East Midlands Airport Hotel

10/10 Excellent

Avneet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Most amazing experience kindest people
Stayed 1 night in Jan 2023
Response from Carlos on Feb 1, 2023
Dear Avneet, thank you for posting your review of our hotel on expedia and the great score. I am delighted to hear you had a great stay and found everything to your satisfaction. Thank you for staying with us and we look forward to welcoming you to the hotel. Kind regards Carlos Borges Rooms Division Manager Hilton East Midlands Airport Hotel

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely friendly hotel, great for families
Really lovely hotel, quiet, modern and spacious. Staff were excellent and helpful. Food at breakfast was outstanding, my kids particularly loved the pancake maker. The swimming pool and hot tub were great. Bathrooms a bit dated in style but well kept and water pressure was amazing. Parking £6 per night for hotel guests as it’s an airport hotel. The kids play area in the lounge bar was a lovely touch. Highly recommend a visit, we’ll be back.
Stayed 2 nights in Dec 2022
Response from Carlos on Feb 1, 2023
Dear Guest, thank you for posting your review of our hotel on expedia and the great score. I am delighted to hear you had a great stay and found everything to your satisfaction. Thank you for staying with us and we look forward to welcoming you to the hotel. Kind regards Carlos Borges Rooms Division Manager Hilton East Midlands Airport Hotel

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Carlos Borges on Oct 23, 2022
Dear Nick, thank you for posting your review of our hotel. I am happy to hear you liked the hotel and found everything to your satisfaction. Thank you for staying with us and we look forward to welcoming you to the hotel. Kind regards Carlos Borges Rooms Division Manager Hilton East Midlands Airport Hotel

2/10 Terrible

Verified traveler

Business traveler
Disliked: Staff & service
Stayed 1 night in Oct 2022
Response from Carlos Borges on Oct 23, 2022
Dear guest, thank you for giving us your feedback score. I am so sorry to hear that you didn't have a good experience; we're received your feedback at the senior level in the hotel for our improvement. Thank you for staying with us and we look forward to welcoming you to the hotel. Kind regards Carlos Borges Rooms Division Manager Hilton East Midlands Airport Hotel

2/10 Terrible

Nicole

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Oct 2022
Response from Carlos Borges on Oct 14, 2022
Dear NicoleThank you for leaving a score for your recent stay with us.We're ever so sorry to hear that you did not have a good stay with us.Your feedback has been received at the highest level in our hotel and we assure that we will work towards improving ourselves for our guests.We look forward to welcoming you back again.Kind regardsCarlos BorgesRooms Division Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stay
Check in was easy with courteous staff. Restaurant was clean and well stocked for breakfast with plenty of choice. All in all a very pleasant stay with friendly staff.the
Stayed 1 night in Sep 2022
Response from Carlos Borges on Oct 1, 2022
Thank you for taking a moment to share your experience.I am so happy to hear you enjoyed your stay with us and found everything to your satisfaction.Thank you for giving us high scores in recognition of our team's friendliness and helpfulness.Thank you for choosing to stay with us and we look forward to welcoming you back to our hotel in the not too distant future.Kind regardsCarlos BorgesRooms Division Manager

10/10 Excellent

Claudia

Stayed 2 nights in Sep 2022
Response from Carlos Borges on Sep 16, 2022
Dear Claudia, Thank you for posting your 10 out of 10 rating for our hotel on Expedia. I am delighted to hear you had a great stay with us. Thank you for staying with us and we look forward to welcoming you to the hotel. Kind regards Carlos Borges Rooms Division Manager Hilton East Midlands Airport Hotel

8/10 Good

Isabelle

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Carlos Borges on Sep 16, 2022
Dear Isabelle, Thank you for posting your 8 out of 10 rating for our hotel on Expedia. I am delighted to hear you had a great stay with us. Thank you for staying with us and we look forward to welcoming you to the hotel. Kind regards Carlos Borges Rooms Division Manager Hilton East Midlands Airport Hotel

8/10 Good

Lynsey

Stayed 1 night in Aug 2022
Response from Carlos Borges on Sep 16, 2022
Dear Lynsey, Thank you for posting your 8 out of 10 rating for our hotel on Expedia. I am delighted to hear you had a great stay with us. Thank you for staying with us and we look forward to welcoming you to the hotel. Kind regards Carlos Borges Rooms Division Manager Hilton East Midlands Airport Hotel

10/10 Excellent

J

Stayed 1 night in Aug 2022
Response from Carlos Borges on Sep 16, 2022
Dear Jon, Thank you for posting your 10 out of 10 rating for our hotel on Expedia. I am delighted to hear you had a great stay with us. Thank you for staying with us and we look forward to welcoming you to the hotel. Kind regards Carlos Borges Rooms Division Manager Hilton East Midlands Airport Hotel

10/10 Excellent

Lynn

Stayed 1 night in Aug 2022
Response from Carlos Borges on Sep 16, 2022
Dear Lynn, Thank you for posting your 10 out of 10 rating for our hotel on Expedia. I am delighted to hear you had a great stay with us. Thank you for staying with us and we look forward to welcoming you to the hotel. Kind regards Carlos Borges Rooms Division Manager Hilton East Midlands Airport Hotel

8/10 Good

Oladele

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2022

10/10 Excellent

Renae

Stayed 1 night in Aug 2022
Response from Carlos Borges on Sep 16, 2022
Dear Renae, Thank you for posting your 10 out of 10 rating for our hotel on Expedia. I am delighted to hear you had a great stay with us. Thank you for staying with us and we look forward to welcoming you to the hotel. Kind regards Carlos Borges Rooms Division Manager Hilton East Midlands Airport Hotel

10/10 Excellent

Ian

Stayed 1 night in Aug 2022
Response from Carlos Borges on Sep 16, 2022
Dear Ian, Thank you for posting your 10 out of 10 rating for our hotel on Expedia. I am delighted to hear you had a great stay with us. Thank you for staying with us and we look forward to welcoming you to the hotel. Kind regards Carlos Borges Rooms Division Manager Hilton East Midlands Airport Hotel

10/10 Excellent

Sally

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Carlos Borges on Sep 16, 2022
Dear Sally, Thank you for posting your 10 out of 10 rating for our hotel on Expedia. I am delighted to hear you had a great stay with us. Thank you for staying with us and we look forward to welcoming you to the hotel. Kind regards Carlos Borges Rooms Division Manager Hilton East Midlands Airport Hotel

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice breakfast, safe parking and quiet. A good place to stay.
Stayed 1 night in Jul 2022
Response from Carlos Borges on Sep 16, 2022
Dear John, Thank you for posting your 5 out of 5 rating for our hotel on Expedia. I am delighted to hear you had a great stay with us. Thank you for staying with us and we look forward to welcoming you to the hotel. Kind regards Carlos Borges Rooms Division Manager Hilton East Midlands Airport Hotel

10/10 Excellent

Liam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful and friendly staff great food enjoyed are stay
Stayed 1 night in Jul 2022

10/10 Excellent

Charmain, Bossier City

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. The air conditioning was great!
Stayed 2 nights in Jul 2022

10/10 Excellent

PAUL

Business traveler
Liked: Cleanliness, staff & service, room comfort
Very good overnight stay
All the staff I met were polite, friendly and efficient, the room was clean and the breakfast was very tasty. All in all a very good overnight stay
Stayed 1 night in Jun 2022

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hoel
Very friendly staff. Especially Jo on reception
Stayed 1 night in Jun 2022

10/10 Excellent

DARREN

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and service were excellent. Lovely hotel ideal for our needs. Very helpful at the Reception desk. Made stay very easy.
Stayed 1 night in Jun 2022

8/10 Good

Paul

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

10/10 Excellent

Farzana

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Hilton
We have stayed in this hotel many times and have always had a excellent experience the staff are brilliant the hotel is very clean rooms are spacious and the pool hot tub sauna and steam room are 10 out of 10
Stayed 1 night in Jun 2022

8/10 Good

Patrick

Stayed 1 night in May 2022

10/10 Excellent

Claudia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, lovely staff
Great hotel, very clean and lovely staff. The only downside was the quality of the food at the restaurant which wasn’t up to Hilton standards. We had dinner and breakfast and we were disappointed.
Stayed 1 night in Apr 2022

10/10 Excellent

gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again
Nice comfy, quite stay for a wedding locally Good pool, gym and spacious room
Stayed 2 nights in Mar 2022

8/10 Good

Darren

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

2/10 Terrible

daniel

Stayed 1 night in Feb 2022

8/10 Good

Brian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021

6/10 Okay

Martin

Traveled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2021