Ratings based on 350 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
87% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler

Posted Sep 26, 2016
Used the hotel as a stop over before flight from Eastmidlands Airport, everything was excellent will definitely use it again,
4 out of 5
by A verified traveler

Living well experience

Posted Aug 29, 2016
Room nice reception staff lovely asp Carlos who made things a little better for us due to my terrable experience in the swimming pool . As a one parent family took 3 children to the pool to be told they could not all go in only two at a time so either leave one outside or back in the room really would you leave a seven ur old in the room alone or even outside in the reception so had to keep swooping them over to give each o go in the pool . They were sat cold and wet shivering whilst waiting their turn , I got upset spoke to DM who just pointed out policy of hotel was not even bothered they were cold and would not let them sit on a chair in the seating area in the pool which she could see from her desk then because I was sorting the little one out covering him up with a towel fetch the other two out the pool in front of everyone because I was not in the pool even though she knew I was just trying to cover the little one with a towel it was so embarrassing . The eldest one who is 15 has medals for swimming goes to clubs and swimming galas , bearing in mind there was more children in the pool than adults at this time and staff replied they were 16 . No way I could have said my eldest was 16 not 15 then as they were all obviously not telling the truth to allow them selves access . ANd they knew this . Only booked for pool and was a nightmare and children unhappy their was no point me staying there and shall not use Hilton again , holiday inn and Crowne plaza do not have this
5 out of 5
by A verified traveler from northeast

trip to alton towers

Posted Jul 8, 2016
Pros: the hotel, room, food and the staff
Location: we used the hotel to stay for the night before going to alton towers with the children for a family day out
excellent service and would recommend, very friendly staff and accommodating of my mischievous children
5 out of 5
by Colin from Milton keynes


Posted May 30, 2016 on Hotels
OK but Pay to park was a cheeky
2 out of 5
by A verified traveler

Never again

Posted May 20, 2016 on Hotels
Hotel tried to charge be twice. Also room service never stopped hassling me from 8am. Terrible stay.
4 out of 5
by Janne from Espoo

Business trip

Posted May 7, 2016 on Hotels
Nice place easily accessible along business trip. No free wifi for me, that was not nice. Free wifi should be always available.
4 out of 5
by A verified traveler

2 nights for donnington festival

Posted May 7, 2016
Hotel food and staff was excellent shame the bed was so uncomfy
3 out of 5
by Chris from North Yorkshire

If you do not need sleep, it's a great place to vi

Posted May 4, 2016 on Hotels
Did ask for the bed to be changed to a softer mattress for the second night nut this was NOT done! Thank you!!
5 out of 5
by CH from London


Posted May 3, 2016 on Hotels
super service, room, breakfast.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Apr 6, 2016 on Hotels