Dreadful Sofa bed, Noisy Room 501
Posted Dec 19, 2016 on Hotels
We Stayed in ROOM 501.We arrived at the hotel at 12.30 pm the room was not ready, even though check out time is 10.00 am.
When we returned in the evening we were told there was no twin room available, we we're provided with a sofa bed.The sofa bed was not fit for purpose, the springs were covered with material as thin as a sheet and it was not possible to sleep on it, we had to lay every towel and the duvet in the room on top of the springs to make the sofa bed usable. The gentleman at reception attitude was not helpful and kept referring to the fact that we had booked through Hotels.Com which meant we were not guaranteed the room we booked.
The noise from the outside (we faced on to Carpark) was dreadful until 3 am.
The hotel is ideally located, clean and the majority of the staff were great, Leicester is someplace I will go back to but not to this hotel and certainly not booking with Hotels.com