Absolutely Wonderful Hotel!
Posted Sep 21, 2015 on Hotels
Wonderful hotel! Absolutely wonderful! Clean, quiet, comfortable room, great neighborhood, outstanding WiFi connection. Staff speaks excellent English. Nadine was absolutely wonderful! We had some difficulty straightening out a bill from a different hotel, Nadine spent considerable time calling the other hotel on our behalf, translating the conversation from German to English, faxing information to the other hotel, and receiving a confirmation fax from the other hotel...we could not have asked for better service from Nadine, and best of all we were not charged for this extra work...this is excellent service. She was very efficient and worked very hard to make our stay comfortable. This hotel is very close to Heidelberg, drive to Pleikartsforster Strasse, park your car in the neighborhood, and take the 33 bus to Bismarkplatz to the Alt Stadt (historic center).