Ratings based on 214 Verified Reviews

4.3 out of 5
78% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Toronto, Canada

Room Reno Required & Dining

Posted Oct 5, 2017
Pros: The food quality at the restaurant was wonderful!
Cons: Explain to your staff that you want to try and accommodate as many people as possible for a dining experience, especially for hotel guests.
Although the standard room looks like the picture, it is quite embellished as the room could certainly use as renovation. I felt that I had to use slippers on the carpet since it was very old and dirty. Bed mattress seemed old and just an overall feeling that it needs to be updated. Our room was on 4th floor. We have explained our experience to the staff about the restaurant staff at the hotel.. They were very hesitant to "allow" us to dine there. We had just arrived from a long day of travelling and wanted to have dinner at the hotel. One women individually did not want to even try to accommodate us, just said were booked. We said we would order some drinks and wait at the tables just outside the restaurant/lobby.. then magically within 3 min of sitting at this high table the other women said... OH, there is a table available for 2 of you. Then within 20 minutes many people had finished dining at around 8pm and there were numerous tables available.. very strange that they would not want out business.. However, our waiter and the food was supreme!!! Luckily they allowed us to eat!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 8, 2017
good breakfast, quiet, walkable location, clean room, comfortable bed
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Sep 6, 2017 on Hotels
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Jul 23, 2017 on Hotels
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Jul 17, 2017 on Hotels
5 out of 5
by A verified traveler

This traveler left a rating score only Posted May 14, 2017 on Hotels
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Mar 29, 2017 on Hotels
5 out of 5
by Eric

Posted Mar 21, 2017 on Hotels
Super delicious fluffy puffy beds ;-)
4 out of 5
by Marco

Nice location, but needs refurbishing.

Posted Feb 10, 2017 on Hotels
The room I stayed was having an old furnishing, didn't look great as in pictures.
5 out of 5
by A verified traveler

Clean convenient

Posted Nov 25, 2016 on Hotels
As mentioned extremely friendly staff. They will go out of their way to please you. I will defiantly stay at this hotel for my annual return to Graz. I will stay at no other hotel. Mike