Ratings based on 257 Verified Reviews

2.8 out of 5
36% of guests recommend
3.0 Room cleanliness
3.3 Service & staff
3.0 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Lenexa, Ks

Posted Jan 7, 2018
Check in was fast and the staff was very pleasant and eager is assist with anything I needed. Thank you Extended Stay!
Comment from Hotel Management
Jan 8, 2018 by Hotel Management , Hotel Management
Wendy, thank you for sharing your excellent review of Extended Stay America. We are thrilled to know you had a great stay with us and that our courteous service made your visit even more enjoyable. Your compliments will be shared with the entire team. It was a pleasure to have you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
1 out of 5
by A verified traveler

Friendly staff, unclean room

Posted Dec 20, 2017
Pros: The staff was friendly.
Cons: A DEEP cleaning
We walked into our room, and we immediately noticed the musty, old smell of the room. We also noticed, dusty windows, unswept floor, un-mopped floor, dirty towel, dusty shelves, dirt and handprints on dressers, dirty drawers, broken window screens, missing bed-skirt, dirty sink drain, dirty fridge, and dirty windows. One just does not feel good about staying in a room such as this.
Comment from Hotel Management
Dec 22, 2017 by Hotel Management , Hotel Management
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
2 out of 5
by Terri

You get what you pay for... maybe

Posted Nov 7, 2017 on Hotels
It met our basic needs. Clean bed, mostly clean bathroom and a refrigerator. But clean it was NOT! There is no quality control here. We will not be back. Yes, it was a great deal but in no way worth it!
Comment from Hotel Management
Nov 9, 2017 by Manager, Hotel Management
Terri, Thank you for evaluating your stay. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression. We fell short in making that happen for you, and we are truly sorry. Although your experience is not typical of our service delivery, we obviously have room to improve, and I assure you we will. We truly regret the inconvenience caused, and please give us another opportunity to serve you with the hospitality you deserve. Sincerely, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler from Austin, TX

Comfortable place to stay.

Posted Nov 4, 2017 on Orbitz
The price is good. Breakfast is basic, but does the job. The room wasn’t real clean, but adequate. The comforter was paper thin, but the bed was comfortable. On the whole, okay to okay+.
Comment from Hotel Management
Nov 6, 2017 by Hotel Management , Hotel Management
Justin, thank you for your nice feedback about Extended Stay America. We are glad to know you liked our comfy beds and the value we offer for the price. We hope to be your hotel of choice whenever you are back in this area. Sincerely, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler from Carthage,MO

Posted Oct 27, 2017
I always stay here because it is clean and convenient to several paces.
Comment from Hotel Management
Oct 27, 2017 by Hotel Management, Hotel Management
Lisa, thank you so much for being loyal to Extended Stay America. We strive to please all of our guests and your feedback tells us that once again we left you with a great impression. It is always our pleasure hosting you, and we look forward to your return visit soon. Sincerely, Hotel Management
2 out of 5
by Daniel

Bad cleanliness

Posted Oct 20, 2017 on Hotels
Stains on carpet, walls, lampshade. Gross stuff spilled in the fridge. Room service didn't have toilet paper on the roller. It was as ll just disgusting.
Comment from Hotel Management
Oct 22, 2017 by Manager, Hotel Management
Daniel, please accept our sincere apologies that we failed to provide you with the clean and comfortable room that you deserved and regret the inconvenience caused. We take the cleanliness of our rooms very seriously and steps are already underway to ensure this does not happen again. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
4 out of 5
by Sparkel

Posted Oct 16, 2017 on Hotels
Comment from Hotel Management
Oct 18, 2017 by Manager, Hotel Management
Thank you for being our guest at Extended Stay America. Our goal is to make your visit as comfortable as possible and to assist you in any way, so we are glad we accomplished this during your stay. We appreciate your nice rating. Please come back and see us again soon. Sincerely, Hotel Management
4 out of 5
by A verified traveler

Posted Oct 10, 2017 on Hotels
Comment from Hotel Management
Oct 12, 2017 by Manager, Hotel Management
Thank you for taking the time to share your kind rating of Extended Stay America. We strive to please all of our guests and your feedback tells us that we are meeting those goals. We look forward to your return visit soon. Sincerely, Hotel Management
3 out of 5
by Raymond

Posted Oct 9, 2017 on Hotels
Comment from Hotel Management
Oct 12, 2017 by Manager, Hotel Management
Raymond, thank you for taking the time to share your rating. Our goal is to provide an excellent experience for every guest, so we always want to know if there is anything we can do to improve your experience as we would love to ensure your complete satisfaction. We appreciate your feedback and hope to have the opportunity to serve you better in the future. Sincerely, Hotel Management
3 out of 5
by A verified traveler from claremore ok.

Close to where I needed to go.

Posted Oct 1, 2017
Room smelled really bad ,bugs of some kind seen several times in the room, bed and pillows very uncomfortable. Back hurt for 2 days after the stay, chain lock on door was not installed properly if opened when chain was in place it came out of lock position. Not a very nice room.
Comment from Hotel Management
Oct 2, 2017 by Hotel Management, Hotel Management
Thank you for sharing your feedback. We are pleased you had an overall nice stay and loved our convenient location. However, we are sorry for the issues you had in your room and the inconvenience it caused. Your review will be taken as a tool to ensure that all procedures within our housekeeping and maintenance departments are being followed. We hope to have the opportunity of welcoming you back soon. Sincerely, Hotel Management