Spa

Reviews of Hotel Kaiserhof

4.5 out of 5
Hotel Kaiserhof
Bahnhofstr. 14, Münster, NW

Reviews

8.8

Excellent

Rating 10 - Excellent. 255 out of 514 reviews" "
Rating 8 - Good. 190 out of 514 reviews" "
Rating 6 - Okay. 51 out of 514 reviews" "
Rating 4 - Poor. 12 out of 514 reviews" "
Rating 2 - Terrible. 6 out of 514 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Max, London

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at the hotel was excellent. I made good use of the gym spa. It is near the central station which is convenient and has a car park at the back. The old town is about a 5-10 minute walk away and is very pretty. Overall, I would stay here again.
Stayed 1 night in Mar 2024

10/10 Excellent

Virginia

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location. Shopping Centre, eat out food, HBF all within walking distance. Great breakfast, fantastic friendly and helpful staff, BEAUTIFUL CITY
Stayed 1 night in Nov 2023

10/10 Excellent

Amy

Stayed 1 night in Oct 2023

10/10 Excellent

Renee

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location right across from the train station, walking distance to the cathedral and lake
Stayed 2 nights in Aug 2023

8/10 Good

Helio, MIAMI

Liked: Cleanliness, staff & service, property conditions & facilities
No coverage parking
Stayed 1 night in Jul 2023

10/10 Excellent

Allan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
Stayed 1 night in Jun 2023

10/10 Excellent

MAUREEN

Stayed 1 night in May 2023

10/10 Excellent

Lorna

Traveled with family
Liked: Cleanliness
This is my second visit to Hotel Kaiserhof and I will return for sure. It’s a very comfortable hotel and the staff are excellent. Thoroughly recommended.

8/10 Good

Igor

Stayed 1 night in Sep 2022

6/10 Okay

Kunal Tuljaram

Business traveler
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Everything was clean and tidy.. but for the price it's horribly tiny claustrophobic space you get. Even the bathroom is such a crunch.. you can't raise your arms in the cubical. Horrible. And expensive.
Stayed 1 night in Sep 2022

10/10 Excellent

David, Taylorsville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel Kaiserhof is located directly in front of the main entrance to Münster's central train station (Westf-hbf). It is close to all the main attractions of the city; The historic main street, museums, great parks & gardens, historic churches, restaurants, university & bishop's palaces, etc. The spa is also great if you're looking to spend a relaxing afternoon/evening in. It looks like the building is undergoing a remodel -- at least of all of their premium rooms. Surprisingly, this was not too disruptive. The construction staff started late and ended early so as not to disturb guests. There is also a nice little library with local art and a fireplace in the event that you want to spend some time reading. The breakfast was included in our stay, though I understand this is not always the case. The atmosphere of the restaurant was very nice. The food presentation was excellent. The taste could stand some improvement (a few things were a bit too oily for my taste), but it is convenient and better than most hotel food. When we arrived for check-in (around 2:30 p.m.), our rooms were not ready. They were willing to find us another room, but we had planned to walk around anyway, so they just stored our bags and provided us with umbrellas. The only critique we had was with regard to the bathroom shower. It was clean, but there was some rust on the floor of the shower that made it look a bit dirty. All in all, though, it was a fantastic experience and we would stay there again.
Stayed 1 night in Apr 2022

10/10 Excellent

Rehan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2022

6/10 Okay

Karl Peter

Liked: Staff & service
Disliked: Room comfort
Stayed 1 night in Feb 2020
Response from Kaiserhof on Feb 13, 2020
Vielen Dank für Ihre Bewertung! Wir hoffen Sie erneut im Kaiserhof begrüßen zu dürfen und senden herzliche Grüße aus Münster!

8/10 Good

Kate

Stayed 1 night in Dec 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2019
Response from Kaiserhof on Aug 15, 2019
Vielen Dank für Ihre Bewertung!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2019
Response from Kaiserhof on Aug 9, 2019
Vielen Dank für Ihre Bewertung!

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
THE ROOM WAS VERY CLEAN AND EVEN THE HOTEL IS NEAR TO THE TRAIN STATION IT WAS QUIET TOO.
Stayed 4 nights in Jul 2019
Response from Kaiserhof on Jul 23, 2019
We appreciate such a pleasing feedback. Thank you for the time you have invested. The fact that you particularly emphasize the cleanliness delighted us greatly. We will pass on the appreciation of the commitment of our housekeeping team. We hope to welcome you again in the future, wish you all the best and send a warm greeting from the Hotel Kaiserhof Münster!

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Kaiserhof on Jul 18, 2019
Vielen Dank für Ihr Feedback! Wir hoffen Sie in Zukunft noch einmal bei uns begrüßen zu dürfen, wünschen Ihnen alles Gute und senden herzliche Grüße aus dem Hotel Kaiserhof Münster!

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property! Very nice room and gracious, helpful staff.
Stayed 1 night in May 2019
Response from Feedback on Jun 25, 2019
We appreciate such a pleasing feedback. Thank you for the time you have invested. We appreciate the appreciation of our room facilities. They are designed for comfort, modernity and functionality. As passionate hosts, we are delighted that you especially emphasize our service quality. It is very nice to read that you have enjoyed a great short break. We are glad that you are very excited about your stay and hope to see you soon! Kind regards from the hotel Kaiserhof Münster!

6/10 Okay

Verified traveler

Stayed 2 nights in Jun 2019
Response from Feedback on Jun 27, 2019
Vielen Dank für Ihre Bewertung!

8/10 Good

Arne

Liked: Cleanliness, staff & service
Nice stay
Nice central hotel, a bit noisy sometimes remember hear plugs. The bathroom could need a review, some minor things. Wonderful city, nice to walk, run or cycle around
Stayed 3 nights in Jun 2019
Response from Feedback on Jun 12, 2019
Thank you for the time you have taken to evaluate your stay at the Kaiserhof. We hope to see you again soon and send warm greetings from the Hotel Kaiserhof Münster!

2/10 Terrible

ALP, Zurich

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Well my review is 1 star, I am extremely dissatisfied with their service.
Stayed 1 night in Apr 2019
Response from Feedback on Jun 12, 2019
It is important for us to know how our guests have perceived their stay. In this way, we draw attention to the things that require action. Would you please recount for us what happened? We are delighted to be able to convince you of our qualities.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Room a tad small but very clean. Breakfast excellent
Stayed 1 night in May 2019
Response from Feedback on May 13, 2019
Thank you for the time you have taken to evaluate your stay at the Kaiserhof. It is true that some of our rooms are very small. Our house was built in the year 1895. In recent decades, we have increased the room size as much as possible, but the static has limits. Therefore, we work with five different room categories. From standard rooms to Kaisersuites, each guest can choose his favorite room. We will gladly advise you! We hope to see you again soon and send warm greetings from the Hotel Kaiserhof Münster!

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Feedback on Jun 13, 2019
Vielen Dank für Ihre Bewertung!

8/10 Good

adam

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2019
Response from Feedback on Jun 13, 2019
Vielen Dank für Ihre Bewertung!

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A pleasant stay, and polite and attentive staff.
A very pleasant hotel, and very attentive staff too. The room was very different, and much smaller than the images shown on Hotels.com website - but it was in fact perfect for me. The room was well equipped, and had nice deign touches too. I liked being able to fully open the windows too. The assortment of pillow shapes and sizes was a nice touch, and made it very comfortable.
Stayed 1 night in Apr 2019
Response from Hotel Kaiserhof on Apr 30, 2019
We appreciate such a pleasing feedback. Thank you for the time you have invested. We appreciate the appreciation of our room facilities. They are designed for comfort, modernity and functionality.We are glad that you are very excited about your stay and hope to see you soon! Kind regards from the hotel Kaiserhof Münster!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A brief stay in a very comfortable hotel.
An excellent hotel close to the main railway station and very convenient for all the places of interest in the old town. The staff were extremely helpful at all times and the breakfast each morning during our brief stay was delicious and worth the price paid.The sauna was a welcome relief each even.ing, after a long day spent sight seeing
Stayed 2 nights in Apr 2019
Response from Hotel Kaiserhof on Apr 30, 2019
Thank you for the time you have taken to evaluate your stay at the Kaiserhof. Every day we try to make our guests' stay as perfect as possible. The fact that you put the friendliness and competence of our employees in the foreground is a big praise, which we gladly share with the entire team. Our extensive wellness area is a special highlight of the Kaiserhof, so we are very pleased that you have used it extensively for recreation and relaxation. We are glad that you are very excited about your stay and hope to see you soon! Kind regards from the hotel Kaiserhof Münster!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019
Response from Hotel Kaiserhof Münster on Feb 23, 2019
Vielen Dank für Ihr Feedback und bis bald im Hotel Kaiserhof Münster! Thank you for your feedback and see you again soon!

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place.
Lovely hotel, great room, perfect easy location next to the station.
Stayed 1 night in Dec 2018
Response from Hotel Kaiserhof Münster on Jan 1, 2019
Thank you very much for your feedback! We hope to see you again soon and send greetings from Hotel Kaiserhof Münster!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
They're excellent to help you . Mu.wife had.a terrible accident and they accommodate us in the best way
Stayed 3 nights in Oct 2018
Response from Hotel Kaiserhof Münster on Oct 11, 2018
Thank you very much! We hope your wife is feeling better soon and we can welcome you again in the future, when you can actually enjoy your stay and the city of Münster. Greetings from Hotel Kaiserhof Münster!

8/10 Good

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2018
Response from Hotel Kaiserhof Münster on Sep 25, 2018
Vielen Dank für Ihr Feedback und bis bald im Hotel Kaiserhof Münster! Thank you for your feedback and see you again soon!

8/10 Good

Marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from Hotel Kaiserhof Münster on Sep 25, 2018
Vielen Dank für Ihr Feedback und bis bald im Hotel Kaiserhof Münster! Thank you for your feedback and see you again soon!

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Great location, within easy walking distance of the old town centre, 5 minutes walk from the train station. Great breakfast buffet. Wifi connection was good. I enjoyed the spa but you have to pay for some of the spa amenities. Bed was comfortable. I would stay here again. Service personnel were very friendly and helpful.
Stayed 1 night in Jun 2018
Response from Hotel Kaiserhof Münster on Jun 26, 2018
Thank you for sharing your feedback with us and future guests on Expedia. We are very pleased that you appreciate so many aspects of our hotel. That you enjoyed your stay so much that you consider another trip to Münster is a great praise for us. We look forward to seeing you again and send greeting from the Hotel Kaiserhof Münster!

4/10 Poor

Jana-Sophia

Disliked: Staff & service, property conditions & facilities
3 Star Hotel like
dirty towels, not even a water cooker, coffee or tea in the room, no shampoo or body lotion. High price, bad overall service.
Stayed 2 nights in Jun 2018
Response from Hotel Kaiserhof Münster on Jun 12, 2018
Thank you for your frank feedback! It is important for us to know how our guests have perceived their stay. In this way, we draw attention to the things that require action. Dirty towels are not acceptable. We apologize for that. Please inform us immediately, so we can help. We do not have a water cooker for coffee or tea in the room but there are serveral free refreshment stations in the public areas of our house. Shampoo, shower gel and soap are in dispensers on the walls of the bathroom. That is more environmentally friendly. We are happy to provide bodylotion on request since we are trying to act sustainably and refrain from using small plastic bottles in each room. We ask for your understanding and hope that you give us another chance. Greetings from Hotel Kaiserhof!

8/10 Good

Reuben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Centrally located and well organized hotel. A very nice and impressive breakfast. Even tho it is located across from the train station, it’s a safe and nice area.
Stayed 1 night in Jun 2018
Response from Hotel Kaiserhof Münster on Jun 11, 2018
Thank you for sharing your feedback with us and future guests on Expedia. We are very pleased that you appreciate so many aspects of our hotel. We are delighted that we were able to contribute to your memorable visit to Münster and hope that we will soon be able to welcome you back to the Kaiserhof. Best regards!

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Hotel Kaiserhof on May 9, 2018
Vielen Dank für Ihr Feedback und bis bald im Hotel Kaiserhof Münster! Thank you for your feedback and see you again soon!

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional Hotel
Not my first stay at the Kaiserhof. Everything about this hotel is exceptional, particularly the staff who are brilliant. As the hotel is directly opposite the Hauptbahnhof, there is a little noise from outside, but it isn't intrusive in any way. I will always choose the Kaiserhof when I am in Muenster in future!
Stayed 2 nights in Feb 2018
Response from Hotel Kaiserhof on Feb 9, 2018
We appreciate such a pleasing feedback very much! Thank you for the time you have invested. As passionate hosts, we are delighted that you especially emphasize our service quality. It is very nice to read that you have enjoyed a great short break and choose our house over and over again. We look forward to seeing you again soon!

8/10 Good

Abdu Allah, Ontario-Canada

Liked: Cleanliness, staff & service, room comfort
Bad Internet connection
No coffee maker in the room however the hotel is one of the best hotels in Münster
Stayed 4 nights in Dec 2017
Response from Hotel Kaiserhof on Dec 20, 2017
Thank you very much for your positive feedback! We wish you a Merry Christmas and look forward to seeing you again in 2018!

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Good location but small and noisy street side room
The photo attached to the single room I reserved online was not of the single standard room I got when I arrived. Their standard rooms are tiny, face a very busy street, with several bus stops along the street. Cigarette smoke from the street carries into the room if you open the window. The shower stall has standing room only, even for a slender person. The carpet was old and dirty. They don't provide irons, you have to take clothes down to a ironing room, which is a large bathroom with an ironing board on the first floor to iron your clothes. My room was on the third floor. No breakfast with a standard room. Price for my four nights was about $120 per night. I think you can find a better place at this rate in Munster.
Stayed 4 nights in Sep 2017
Response from Hotel Kaiserhof Münster on Sep 15, 2017
Thank you for your feedback! We are sorry to read our house did not meet your expectations. The rooms shown in the pictures are the ones that we offer. A single standard room for example always faces the street and has a 90 cm bed. Please let us know when something is not to your liking. We would have loved to offer you an alternative room since we have five different categories. In hotels in the city center, an ambient noise is inevitable. For your convenience, we therefore invested in a quadruple glazing. With an individually controlled air conditioning, you can regulate the interior climate to your liking. If this soundproofing is not enough for you, please use the provided ear plugs in the wardrobe. We ask for your understanding that we do not provide irons in the room for security and insurance reasons. We hope you give us another chance and send greetings from Hotel Kaiserhof Münster!

10/10 Excellent

Cat, VIC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel really close to town centre.
Great hotel, great location, great service & staff so no need to say anything further.
Stayed 4 nights in Sep 2017
Response from Hotel Kaiserhof Münster on Sep 11, 2017
Thanks for your review! As passionate hosts, we are delighted that you especially emphasize our service quality. It is very nice to read that you have enjoyed a great short break. We sincerely hope to see you soon and send a warm greeting from the Hotel Kaiserhof Münster!

10/10 Excellent

sara, Connecticut

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Kaiserhof
The hotel staff was extremely helpful with travel arrangements via Train, of which is within walking distance from the hotel, in addition to many restaurants and shopping. I highly recommend this hotel
Stayed 13 nights in Aug 2017
Response from Hotel Kaiserhof Münster on Aug 31, 2017
Thanks for your review! As passionate hosts, we are delighted that you especially emphasize our service quality. It is very nice to read that you have enjoyed a great short break. We sincerely hope to see you soon and send a warm greeting from the Hotel Kaiserhof Münster!

6/10 Okay

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
OK but
This is a beautiful property with a caring staff in a great location but. The safe is too small; it will not hold a laptop. There is a short step into the bathroom. If you get up at night you will either trip or stub a toe - not a good design and finally the mirror in the bathroom is set behind a ledge and is blocked by either the sink of toilet so you really can't get close to it. Otherwise the hotel is fine. The room we had was quiet and spacious with a good HVAC. I would really have liked this hotel but for a 4-5 star hotel the annoyances should not have been there. I should also add the internet was fast and free but required too much signing in- it should have been easier
Stayed 2 nights in Jun 2017
Response from Kaiserhof on Jun 26, 2017
Thank you for your feedback! We are sorry that you weren’t a 100% satisfied. We have other rooms without a step to the bathroom and with larger safes. We ask for your understanding that we secure our WIFI with a username and password. As passionate hosts, we are delighted that you especially emphasize our service quality. We hope to see you again and send greetings from Hotel Kaiserhof Münster!

6/10 Okay

Verified traveler

Liked: Property conditions & facilities
Disliked: Room comfort
Internet down, charges up
In town as a journalist to cover the opening of an international art event and completely sidelined by the inoperable wifi. Some nickel-and-diming over small things. No acknowledgement from staff. Both episodes leave a bad impression. Too bad because the building itself is nice and in an extremely convenient location to both the Bahnhof and central Münster.
Stayed 1 night in Jun 2017
Response from Kaiserhof on Jun 20, 2017
We are very sorry that you had problems with the WIFI and felt that nobody took you seriously. In rare cases our guest have initial problems connecting to our system but after a short while it always worked. We are happy that you enjoyed the rest of your stay and hope you give us another chance in the future. Best wishes from Hotel Kaiserhof Münster!

10/10 Excellent

Krystyna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel - 10 Out of 10
This is a lovely hotel, beautifully appointed and very conveniently located for the station and also the Flix bus stop which we had used. The staff spoke good English and were more than helpful - especially when I had a problem with mobile telephone numbers in Holland and Germany. Would love go stay there again.
Response from Kaiserhof on May 23, 2017
Thanks for your review! As passionate hosts, we are delighted that you especially emphasize our service quality. We were glad that we were able to help you with your phone. It is very nice to read that you have enjoyed a great short break. We sincerely hope to see you again and send a warm greeting from the Hotel Kaiserhof Münster!

2/10 Terrible

Sunny, Chicago

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Very disappointing
I was very disappointed with my stay at this hotel. The location of the hotel is very convenient. The room was basic and you only heard faint noise from the street. There was no separate shower, instead, part of the bathtub was sectioned off by a glass panel to be able to stand in it to take a shower. There was no iron and ironing board. The "curtains" on the windows were several plastic panes that let the light through were they would not overlap well. What surprised me was that there were no little samples whatsoever. I was okay with there not being a shampoo sample, etc. but I needed some q-tips, and a piece of cotton. I figured it was a mistake and asked about it at the desk. I was told by the front desk that they would bring me some, but that never happened. When I mentioned that at check-out, I was told that I had booked through Expedia, so those necessities "weren't part of the room rate" (!). I was so displeased with the room overall, and having to go shop for basic necessities, that I decided to check out a day early. The man I interacted with at check-out was incredibly rude and unprofessional. I have never seen anything like it. Also, while I expected that I would be charged for the night I would miss, I noticed later that they charged me for the rollaway bed that would go unused. I guess that if they save money on q-tips, it shouldn't come as a surprise that they would do that. Do yourself a favor and stay elsewhere - I sure will!
Response from Hotel Kaiserhof Münster on Apr 10, 2017
Dear guest, we are very sorry that you were disappointed and left the hotel a night early. We would like to take the opportunity to comment on your criticism. Our 100 rooms offer either a shower or a bathtub. For reasons of environmental protection we decided to install dispensers for shampoo, shower gel and body lotion instead of individual samples. It was a misunderstanding that q-tips and cottons are not included in your room rate. These products are not in the bathroom in our standard and superior category but only in our deluxe rooms and suites. Of course it is possible to order some free of charge. Unfortunately we made a mistake and did not bring them to your room when you ordered them because we served other guests and forgot about it. We are very sorry for that. There is no iron and ironing board in the room. As we proposed to you, you could either use our laundry room or have us iron your clothes. You decided to use our service. We are very sorry that you were displeased with our service quality – something most of our guests highly praise. Since you checked out in the late evening, we could not rent the room to another person and charged the rollaway bed. As a gesture of goodwill we will refund the 20 euros. Please contact our front desk manager Mrs. Susanne Quaas via e-mail at buchhaltung@kaiserhof-muenster.de (please mention your booking number). Dear guest, we are very sorry that you could not enjoy your stay with us. We hope to hear from you so we can handle the refund and wish you all the best. Greetings from Hotel Kaiserhof Münster!

10/10 Excellent

J, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect hotel close to the rail station.
Perfect hotel within walking distance to the rail station. Great Location.
Response from Hotel Kaiserhof Münster on Apr 7, 2017
Thank you for your feedback! We are glad that you are very excited about your stay and hope to see you soon! Kind regards from the hotel Kaiserhof Münster!

10/10 Excellent

HH, Minneapolis, MN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel close to train station
We needed to add two beds and the staff was very nice to accommodate our request. Very quiet at night.
Response from Hotel Kaiserhof Münster on Mar 21, 2017
Thank you for your feedback! We are delighted that we were able to contribute to your successful visit to Münster and hope that we will soon be able to welcome you back to the Kaiserhof. Greetings from Münster!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place to stay.
The hotel and service was wonderful! It's to bad they don't have good internet service. Overall, it was excellent!
Response from Kaiserhof on Mar 21, 2017
Thanks for your review! As passionate hosts, we are delighted that you especially emphasize our service quality. Please let us know if you have any problems such as the Internet service, so we can help out immediately. We sincerely hope to see you again soon and send a warm greeting from the Hotel Kaiserhof Münster!

10/10 Excellent

YOSHIHIRO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on Feb 16, 2017
Vielen Dank für Ihr Feedback und bis bald im Hotel Kaiserhof Münster! Thank you for your feedback and see you again soon!

10/10 Excellent

Nichola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Had a wonderful stay. Hotel and staff were brilliant, didn't like not having tea and coffee making facilities in the room. The 3rd bed in the room was a bit basic - not really ideal for an adult
Response from General Manager on Feb 14, 2017
Thank you for your feedback! We are glad that you are very excited about your stay. Instead of tea and coffee making facilities we offer a tea bar in the library or room service. We hope to see you again soon! Kind regards from the hotel Kaiserhof Münster!