Ratings based on 355 Verified Reviews

4.6 out of 5
99% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Couples
by A verified traveler from southeast Mass

Wonderful stay at Lenox MA.

Posted Feb 20, 2018
Pros: Friendly Staff, clean room, good breakfast, location.
Cons: bigger sign, hotel is in the back of the property.
Location: Nice restaurants, beautiful and cheap local movie theater.
We enjoyed the in room whirlpool tub. Hampton Inn does not disappoint. But the price quote was not honored.
5 out of 5
by A verified traveler

Pleasure trip

Posted Dec 18, 2017
Friendly staff, clean, comfortable bed, close to recreation and restaurants.
Comment from Hotel Management
Dec 18, 2017 by Alison, Hotel Management
Thank you very much for taking the time to share your thoughts about your recent stay with us. We are so happy to see that you enjoyed your visit and we are looking forward to welcoming you back again soon. Thanks again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Durham NC

Close to everywhere we wanted to go

Posted Dec 7, 2017
Pros: Sparkling clean rooms, very quiet.
Cons: Better yogurt offerings (maybe Skyr or Greek yogurt?)
Location: Easy access to Pittsfield, Lenox and Stockbridge. We also really liked West Stockbridge. Visited the Norman Rockwell museum.
This hotel seemed like it was brand-new. It is set back from the main road.
Comment from Hotel Management
Dec 7, 2017 by Alison, Hotel Management
Thank you very much for taking the time to give us your feedback regarding your recent stay. We love hearing from our guest and appreciate when they give us their helpful suggestions. Again, thank you.
4 out of 5
by John

Posted Nov 25, 2017 on Hotels
Comment from Hotel Management
Nov 28, 2017
Thank you John for your 4 star review. We love having you here and look forward to your next visit. Thanks again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel

Posted Nov 25, 2017
Nice hotel, nice staff, clean and organized. Recommended for everyone.
Comment from Hotel Management
Nov 28, 2017 by Alison, Hotel Management
Thank you for reviewing and recommending us. We love having you here!
5 out of 5
Recommended
for Everyone
by A verified traveler from Belleville, NJ

Convenient to Kripalu Yoga and Health Center

Posted Nov 21, 2017
Pros: I like that fact that it was very convenient to our destination the next morning which was Kripalu Yoga Spa and Health Center.
We had daily passes to Kripalu Yoga Spa and Health Center in Stockbridge and, traveling from New Jersey decided to spend the night before our visit to Kripalu so that we would be refreshed and ready to start a full day of fun fitness activities. Searching online revealed many places to stay in Stockbridge, Lenox, Lee, etc. I decided on the Hampton Inn from previous pleasant experience with this hotel chain. It was not a disappointing choice. The reception clerk was courteous and very helpful. We arrived late and asked if there was a place still opened that we can have dinner and possibly a drink. She suggested a place almost right outside the hotel across Route 20. The dinner was acceptable and the cocktails were exceptional. Our room was comfortable and clean and nicely appointed. The bed was cozy and inviting. We had a refrigerator but no microwave, which I thought was odd, not that we had needed it for our stay. We stayed for breakfast even though our daily pass at Kripalu included breakfast, lunch and dinner. The breakfast buffet offered at the Hampton Inn offers a variety of items, including a hot entrees and make your own waffles. Overall I would never hesitate to stay at a Hampton Inn.
Comment from Hotel Management
Nov 28, 2017 by Alison, Hotel Management
Thank you so much for taking the time to review and recommend us. I will be sure to share your kind words with the entire team. Again, thank you. We hope to see you again on your next trip to the beautiful Berkshires.
5 out of 5
by william

Nice Hotel

Posted Nov 20, 2017 on Hotels
My stay was very nice. Room was excellent, amenities were great, service was very good. The only negative for me was that my room's bathroom was designed for the handicapped which means the toilet is too high to sit comfortably. I don't know if all the rooms are designed like this. Next time I'll have to ask about that.
Comment from Hotel Management
Nov 28, 2017
Thank you William for taking the time to review us. I do see that on your last visit an accessible room was booked. For your next visit just mention that you do not need this type of room and we will happy to move you to different room if available. We hope to see you again soon. Take care!
5 out of 5
by maria

Posted Nov 17, 2017 on Hotels
Comment from Hotel Management
Dec 15, 2017
Thank you very much for taking the time to give us a 5 star review. We are so happy that you had a great visit and we are looking forward to welcoming you back again soon. Thanks again
4 out of 5
by A verified traveler

Who cleans their rooms late afternoon?

Posted Nov 14, 2017 on Hotels
Great stay except one annoying thing. We stayed 2 nights and after the first night our room wasn't cleaned until 4 in the afternoon. Just when we returned from sightseeing and wanted to rest before our evening plans housekeeping was looking to get in. Everything and everyone else was great!
Comment from Hotel Management
Dec 18, 2017
Thank you very much to give us your feedback regarding your recent stay with us. Please accept our sincere apologies for the challenge you experienced. I have brought your comment to the attention of our Housekeeping Supervisor for her immediate attention. Again, thank you. We look forward to welcoming you back again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 13, 2017
Nice breakfast, comfortable room, hot tub, nearby shopping and dining.
Comment from Hotel Management
Nov 28, 2017 by Alison, Hotel Management
Thank you very much for taking the time to share your thoughts about your recent stay. We are so happy to see that you enjoyed your visit. Thanks again and safe travels.