Snack bar

Reviews of DoubleTree by Hilton Nashua

4 out of 5
DoubleTree by Hilton Nashua
2 Somerset Pkwy, Nashua, NH

Reviews

8.2

Very Good

Rating 10 - Excellent. 444 out of 958 reviews" "
Rating 8 - Good. 281 out of 958 reviews" "
Rating 6 - Okay. 131 out of 958 reviews" "
Rating 4 - Poor. 74 out of 958 reviews" "
Rating 2 - Terrible. 28 out of 958 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
The room was spacious and quiet. Best bathroom I’ve seen! Even with the temp sent at 70 it was still cold. I turned the fan off and that helped.
Stayed 1 night in Apr 2024
Response from Kaitlyn on Apr 4, 2024
Thank you so much for your feedback. I am so happy to hear that you enjoyed your stay with us. We look forward to welcoming you back soon!

10/10 Excellent

Joseph

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The thing we liked about the property was that it was fun and quiet.
Stayed 1 night in Mar 2024
Response from Kaitlyn on Mar 27, 2024
Thank you so much for your feedback. I am very happy to hear that you enjoyed your stay with us! We look forward to welcoming you back in the near future!

10/10 Excellent

Joseph

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Worth the money
Stayed 1 night in Mar 2024
Response from Kaitlyn on Mar 27, 2024
Thank you so much for your feedback. I am very happy to hear that you enjoyed your stay with us! We look forward to welcoming you back in the near future!

10/10 Excellent

Nicole, Conway

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Kaitlyn on Mar 27, 2024
Thank you so much for your feedback. I am very happy to hear that you enjoyed your stay with us! We look forward to welcoming you back in the near future!

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean room and we were well received by Naomi at the front desk
Stayed 1 night in Mar 2024
Response from Kaitlyn on Mar 21, 2024
Thank you for your feedback! I am so happy to hear that Naomie exceeded your expectations at check in. We look forward to welcoming you back in the near future!

10/10 Excellent

Steve

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was all good
Stayed 2 nights in Mar 2024
Response from Kaitlyn on Mar 19, 2024
Thank you for your feedback. I am so happy to hear that you enjoyed your stay with us! We look forward to welcoming you back in the near future!

8/10 Good

Mary

Stayed 1 night in Mar 2024
Response from Kaitlyn on Mar 5, 2024
Thank you for your feedback. I am very happy to hear that you enjoyed your stay with us! We look forward to welcoming you back in the near future!

10/10 Excellent

Catherine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family friendly, clean and great location
Stayed 1 night in Feb 2024
Response from Kaitlyn on Mar 5, 2024
Thank you for your feedback. I am very happy to hear that you and your family enjoyed your stay with us! We look forward to welcoming you back in the near future!

8/10 Good

WILLIAM

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Sofa bed sheets in closet need to be checked and most likely replaced.
Stayed 2 nights in Feb 2024
Response from Kaitlyn on Feb 25, 2024
Thank you for your feedback, I will pass this along to our housekeeping department. We look forward to seeing you in the near future!

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility was as advertised and expected.
Stayed 1 night in Feb 2024
Response from Kaitlyn on Feb 20, 2024
Thank you so much for your feedback. I am happy to hear that you enjoyed your stay with us. We look forward to welcoming you back in the near future!

8/10 Good

Theresa

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big rooms.
Stayed 1 night in Feb 2024
Response from Kaitlyn on Feb 20, 2024
Thank you so much for your feedback! I am happy to hear you enjoyed your stay with us. We look forward to welcoming you back in the near future.

8/10 Good

Lisa

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was comfortable and spacious. Quick check in and pleasant staff, they went above and beyond to get the other people in our group right next to us which was very nice. We were there for New Year's and they held an event so they probably were overwhelmed but, there was trash outside near the front entrance that was spilling over for 2 days. Other than that, the room and hallways were kept clean, the bartender on the first night was very good, limited food options at the hotel in the restaurant but the food was good and there are plenty of options within a couple minutes surrounding hte hotel.
Stayed 2 nights in Dec 2023
Response from Kaitlyn on Feb 17, 2024
Thank you so much for taking the time to share your feedback about your recent stay with us. We are thrilled to hear that you found the room comfortable and spacious, and that the check-in process was quick and the staff was pleasant. It's great to know that our team went above and beyond to accommodate your group's needs and ensure everyone was together.We sincerely apologize for the oversight regarding the trash outside near the front entrance. We hope you will consider staying with us again, should your travels bring you back to Nashua, as we look forward to welcoming you again.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Kaitlyn on Feb 6, 2024
Thank you so much for your feedback! I am happy to hear that you enjoyed your stay with us! We look forward to welcoming you again in the near future.

8/10 Good

Janet

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hot tub.
Stayed 1 night in Jan 2024
Response from Kaitlyn on Jan 20, 2024
Thank you for your feedback! I am happy to hear you enjoyed your stay with us. We look forward to welcoming you back in the near future!

10/10 Excellent

Stacey (me)

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Kaitlyn on Jan 20, 2024
Thank you for your feedback! I am very happy to hear you enjoyed your stay with us. We look forward to welcoming you back in the near future!

10/10 Excellent

Sean

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from Kaitlyn on Jan 20, 2024
Thank you for your feedback! I am very happy to hear you enjoyed your stay with us. We look forward to welcoming you back in the near future!

8/10 Good

Susan

Stayed 1 night in Dec 2023
Response from Kaitlyn on Jan 20, 2024
Thank you for your feedback! I am happy to hear you enjoyed your stay with us. We look forward to welcoming you back in the near future!

10/10 Excellent

Lenore

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas Eve
Great front desk check-in. Friendly and humorous as I joked with her about baking the cookies she gave me. I was able to get into the room early to decorate it for Christmas as a surprise for my mom. Very clean and spacious room!
Stayed 1 night in Dec 2023
Response from Kaitlyn on Dec 28, 2023
Thank you so very much for your feedback. I am delighted to hear that you enjoyed your stay with us, and we were able to accommodate you and your family for the holiday! We look forward to seeing you again in the near future!

10/10 Excellent

Jessica

Traveled with partner
Liked: Cleanliness, amenities
Stayed 1 night in Dec 2023
Response from Kaitlyn on Dec 23, 2023
Thank you for your feedback. I am so happy to hear you enjoyed your stay with us. We look forward to welcoming you back in the near future!

10/10 Excellent

Lorrice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Kaitlyn on Dec 23, 2023
Thank you for your feedback! I am happy to hear you enjoyed your stay. We look forward to welcoming you again in the near future!

4/10 Poor

TENZIN

Traveled with family
Disliked: Property conditions & facilities
May be I am wrong of expecting too much from Hilton brand. The hallway and carpet looks old. The room I stayed looks like no different then 2 star inn or cottage. The mattress I slept was so uncomfortable that I couldn’t able to sleep all night. It was hard and curved in the middle. Looks old. I didn’t expect that from Hilton. Sorry. Not going to stay at that hotel next time. Parking is good in garage. Breakfast is ok but not great which you have to pay for it. I wouldn’t expect too much for it.
Stayed 1 night in Dec 2023
Response from Kaitlyn on Dec 23, 2023
I'm really sorry to hear about your disappointing experience at our property. Your feedback is truly valuable to us as we constantly strive to provide exceptional stays for our guests.Mattress comfort is crucial for a good night's sleep, and I apologize for the discomfort you faced. That's not the experience we want for any of our guests, and I assure you that we take your comments seriously.Regarding the parking and breakfast, I'm glad to hear you found the parking convenient, but I'm sorry the breakfast didn’t meet your expectations. We'll review this aspect to see how we can improve and offer a more satisfying dining experience.I do hope you will consider staying with us again should your travels bring you back to Nashua, as we do look forward to welcoming you again.

8/10 Good

Dylan

Stayed 1 night in Dec 2023
Response from Kaitlyn on Jan 20, 2024
Thank you for your feedback! I am happy to hear you enjoyed your stay with us. We look forward to welcoming you back in the near future!

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Dec 2023
Response from Kaitlyn on Dec 12, 2023
Thank you for your feedback. I am disheartened to hear that you had a less than stellar experiance. We hope you will consider staying with us again in the future as we look forward to welcoming you back.

4/10 Poor

Stephanie

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Horrible noisy ac / heating unit in the room
Stayed 1 night in Dec 2023
Response from Kaitlyn on Dec 12, 2023
Thank you for your feedback. I am disheartened to hear that you had a less than stellar experience due to the AC. We hope this does not hinder your consideration, as we look forward to welcoming you back.

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty hotel. Clean, comfy, quiet. Pool and spa were very nice
Stayed 1 night in Dec 2023
Response from Kaitlyn on Dec 12, 2023
Thank you for your feedback! I am happy to hear that you enjoyed your stay with us, especially our pool and spa. We look forward to welcoming you again in the near future.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023
Response from Kaitlyn on Dec 12, 2023
Thank you for your feedback! I am happy to hear that you enjoyed your stay with us. We look forward to welcoming you again in the near future.

10/10 Excellent

Susan

Stayed 1 night in Nov 2023
Response from Kaitlyn on Dec 28, 2023
Thank you for your feedback! I am delighted to hear that you enjoyed your stay with us. We look forward to welcoming you again in the near future!

8/10 Good

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and convenient for us. Coffee was terrible.
Stayed 1 night in Nov 2023
Response from Kaitlyn on Nov 26, 2023
Thank you for sharing your feedback about your recent stay with us. We're thrilled to know that you found our hotel very clean and convenient for your needs.I apologize that the coffee didn't meet your expectations during your stay. Your comments are important to us, and we'll certainly take this into consideration to improve our offerings and ensure a more enjoyable experience for our guests.We appreciate your patronage and hope to have the opportunity to welcome you back for an even better stay in the future.

6/10 Okay

Adrienne

Traveled with partner
Liked: Staff & service, amenities
The majority of the staff was great, pool/hot tub was nice and the hotel was very clean. Lots of restaurants and shops nearby. Dining options inside the hotel are very limited, and 18$ a head for the breakfast buffet was a bit steep. Hot water was an issue, and even though the website states you can do a late checkout for $50 they refused when I asked.
Stayed 2 nights in Nov 2023
Response from Kaitlyn on Nov 26, 2023
Thank you for taking the time to provide feedback on your recent stay with us. We're thrilled to hear that the majority of our staff made your visit enjoyable, and that you found our pool/hot tub area pleasant along with the overall cleanliness of the hotel. We're also glad our location near various restaurants and shops was convenient for you.We apologize for the limitations you experienced with our dining options and the breakfast buffet pricing. Your comments about the pricing and choices are noted, and we'll be reviewing our offerings to ensure they align better with our guests' expectations.Regarding the hot water issue and the late checkout request, please accept our apologies for any inconvenience caused. We take these matters seriously and will address them internally to ensure such issues are promptly resolved and that our policies are communicated more effectively to our guests.We appreciate your valuable feedback, and we hope to have the opportunity to welcome you back for a more seamless and enjoyable stay in the future.

8/10 Good

Matthew

Stayed 1 night in Nov 2023
Response from Kaitlyn on Nov 26, 2023
Thank you for your feedback. I am happy to hear you enjoyed your stay with us. We look forward to welcoming you back in the near future!

10/10 Excellent

Jessica

Traveled with group, Business traveler
Liked: Staff & service, amenities, property conditions & facilities
The mattress wasn’t very comfortable but overall our room was great!
Stayed 2 nights in Nov 2023
Response from Kaitlyn on Dec 4, 2023
Thank you for taking the time to share your feedback with us. We're delighted to hear that you found your room great overall, but we regret that the mattress didn't meet your expectations in terms of comfort.Your comfort is of utmost importance to us, and we appreciate you bringing this to our attention. We continuously strive to enhance our guests' experience, and your feedback helps us in this process.Please know that we'll take your comments into consideration as we aim to improve and make necessary adjustments to ensure a more comfortable stay for our guests in the future. If you plan to stay with us again, please don't hesitate to let us know your preferences, and we'll do our best to accommodate them.We value your patronage and hope to welcome you back for an even more enjoyable stay.

10/10 Excellent

Levi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Kaitlyn on Dec 4, 2023
Thank you for your feedback! I am delighted to hear you enjoyed your stay with us. We look forward to welcoming you back in the near future!

10/10 Excellent

Charlotte Ann

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is hands down the best hotel I’ve ever stayed in. Why? The bedding and towels were high end. The restaurant on site was amazing. Not just fantastic food. Great lobster roll. Not just perfect drinks, but 5 star service from the solo young lady taking care of everyone on a Friday night. Then I go to the hot tub to find the best hot tub I’ve ever seen. Pristine pool. Jets blasting in a giant hot tub and a sauna in the locker room that took all my travel tension away. This was everything. Gorgeous shower, safe, fridge, little couch.. Honestly $200 is a lot for us but I would pay it anytime for the amenities in this place. And I’d almost forgotten what customer service looked like until the front desk and restaurant in this hotel. What a breath of fresh air. If your going to spend your time and money somewhere the gym, pool, and amenities of this hotel are worth the price
Stayed 1 night in Nov 2023
Response from Kaitlyn on Nov 11, 2023
Thank you so much for taking the time to share your wonderful feedback! We are absolutely delighted to hear that your experience at our hotel exceeded your expectations and left you with such a positive impression.It's heartening to know that you found our bedding and towels to be of high quality, and we're thrilled that you enjoyed the dining experience at our on-site restaurant. We take great pride in providing not just fantastic food but also 5-star service, and we're particularly pleased to hear that the solo young lady taking care of everyone on a Friday night made your visit special.Your comments about our hot tub, pool, and sauna are truly appreciated. We strive to create a relaxing and enjoyable atmosphere for our guests, and it's gratifying to know that our amenities contributed to making your stay memorable. Your mention of the gym also warms our hearts, as we aim to provide a well-rounded experience for all our guests.We understand that 200 is a significant investment, and we're honored that you found the value in the amenities and customer service we offer. Creating a positive and memorable experience for our guests is our top priority, and your kind words motivate us to continue delivering exceptional service.We look forward to welcoming you again in the near future!

10/10 Excellent

Traci

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We felt like queens staying in a location that resembled a castle 😂. Honestly it was clean, quiet, and everyone was kind & respectful! It was centrally located for all our shopping needs. We will definitely return again!
Stayed 2 nights in Nov 2023
Response from Kaitlyn on Nov 11, 2023
Thank you for your feedback! I am more than happy to hear you felt like a queen while staying with us! We look forward to welcoming you, and your family back in the near future!

6/10 Okay

Susan

Liked: Cleanliness, staff & service
We had booked well in advance but were given a room right above the ballroom where a very loud party was going on—till 11 pm. Manager did adjust our bill a bit, which we appreciated.
Stayed 1 night in Oct 2023
Response from Kaitlyn on Dec 4, 2023
Thank you for sharing your experience with us. We sincerely apologize for the inconvenience caused by the noise from the ballroom during your stay. We understand how important a peaceful environment is for our guests, especially after booking in advance.We're glad to hear that our manager took the initiative to adjust your bill as a gesture of understanding. Your comfort is our priority, and we regret that we fell short of meeting your expectations in this instance.We value your feedback and will use it to improve our room assignment process to prevent similar situations from occurring in the future. We hope to have the opportunity to welcome you back and provide you with a more serene and enjoyable stay.

10/10 Excellent

Joseph

Stayed 1 night in Oct 2023
Response from Kaitlyn on Dec 4, 2023
Thank you for your feedback. I am delighted to hear you enjoyed your stay with us. We look forward to welcoming you back in the near future!

10/10 Excellent

Laurie

Stayed 1 night in Oct 2023
Response from Kaitlyn on Nov 11, 2023
Thank you for your feedback. I am pleased to hear you enjoyed your stay with us. We look forward to welcoming you back in the near future!

10/10 Excellent

Angelina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful area & staff was friendly. Cookies 🍪 were a hit. The only problem was the light near the closet.
Stayed 2 nights in Oct 2023
Response from Kaitlyn on Oct 23, 2023
Thank you for your feedback. I am happy to hear you enjoyed your stay with us! We look forward to welcoming you again in the near future.

10/10 Excellent

Laine

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, modern and delicious cookies!!!
Stayed 1 night in Oct 2023
Response from Kaitlyn on Oct 7, 2023
Thank you for your feedback! I am very happy to hear you had a stellar experience during your stay with us. We look forward to welcoming you back in the near future.

4/10 Poor

Phuoc

No. I don’t like the property!
Stayed 1 night in Oct 2023
Response from Kaitlyn on Oct 9, 2023
Thank you for your feedback. I am disheartened to here you did not like our property. Please feel free to contact the hotel directly so that we can improve for our guests' experience. We hope you will consider us in the future, should your travels bring you back to Nashua.

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Kaitlyn on Oct 3, 2023
Thank you for your feedback. I am pleased to hear that you enjoyed your stay with us. We look forward to welcoming you back in the near future.

8/10 Good

Matthew

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Kaitlyn on Sep 30, 2023
Thank you for your feedback. I am happy to hear you enjoyed your stay with us. We look forward to welcoming you back in the near future.

8/10 Good

Tam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Kaitlyn on Sep 23, 2023
Thank you so much for your feedback. I am happy to hear you enjoyed your stay with us. We look forward to welcoming you back in the near future.

8/10 Good

Kristin

Stayed 1 night in Sep 2023
Response from Kaitlyn on Oct 9, 2023
Thank you for your feedback. I am happy to hear you enjoyed your stay with us. We look forward to welcoming you back in the near future!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient
Stayed 1 night in Sep 2023
Response from Kaitlyn on Sep 18, 2023
Thank you for your feedback! We look forward to welcoming you back in the near future!

4/10 Poor

DENNIS

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Kaitlyn on Sep 18, 2023
Thank you for your feedback. I am disappointed you encountered this during your stay with us. I have notified my Engineering department so we can fix this issue. I do hope you will consider staying with us in the near future.

2/10 Terrible

Geovana

Stayed 1 night in Sep 2023
Response from Kaitlyn on Sep 30, 2023
Thank you for your feedback. I am disheartened to hear you had a less than stellar experience with us. We do hope you will consider staying with us again should your travels bring you back to Nashua.

10/10 Excellent

Sherry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room
Stayed 1 night in Sep 2023
Response from Kaitlyn on Sep 18, 2023
Thank you for your feedback! We look forward to welcoming you back in the near future!

6/10 Okay

deborah

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023
Response from Kaitlyn on Sep 18, 2023
Thank you for your feedback. We are disappointed we did not exceed your expectations. We do hope you will consider staying with us in the future.

2/10 Terrible

Glenn A

Stayed 1 night in Sep 2023
Response from Kaitlyn on Sep 18, 2023
Thank you for your feedback. We are disappointed we did not exceed your expectations. I hope you will consider staying with us in the future.