Ratings based on 137 Verified Reviews

4.2 out of 5
98% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Good value' Great location

Posted Oct 1, 2017
This hotel is well situated and a 20 minite walk from the cathedral. It is spotless and the facilities are first class. We highly recommend it.
Comment from Hotel Management
Oct 18, 2017 by direccion, Hotel Management
Thank you for your opinion of the hotel. we hope to see you again Greetings.
5 out of 5
Recommended
for Everyone
by A verified traveler from Mexico

Excellent

Posted Jul 13, 2017
Very clean and spacious. Breakfast was very good and the location is amazing
Comment from Hotel Management
Jul 13, 2017 by direccion, Hotel Management
Thank you for your opinion We are glad that the hotel has liked Greetings.
4 out of 5
by A verified traveler

Posted Jun 2, 2017 on Hotels
Comment from Hotel Management
Jul 13, 2017 by Direccion, Hotel Management
gracias por su comentario, espero ayude al resto de ususarios. un saludo.
3 out of 5
by Lorant

Fair with comments.

Posted May 21, 2017 on Hotels
Being used to air condotioned units, this one having no AC, no fan and no insect screen on the window, did not provide comfortable ambience. In addition, accross the street there is an apartment building with minimum twenty windows having good view of your room/bed. Room temperature was 24.3 to 24.8 Celsius. Outdoors was about 26 Celsius. Hotel location was better than five star. Easy access by car, three-minute walk to the cathedral and old town. Since you pay for the garage on the spot I'd expect front desk to provide info about curb side free parking around the hotel which was plenty. On a Spanish scale the staff friendliness was acceptable. That attitude does not really reach North American standards.
4 out of 5
by A verified traveler

Good value, well placed for the centre of Leon

Posted Oct 2, 2016 on Hotels
The hotel was very good value and the staff on reception very helpful. It was a good location for the centre and greatly appreciated the underground parking.
Comment from Hotel Management
Jul 10, 2017 by Direccion, Hotel Management
tanks, for your opinion, we hope to serve other clients, and come to the hotel. Greetings.
4 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne

Posted Sep 18, 2016
Pros: Quiet.
Location: Good location.
I was an older female traveling alone and had very little understanding of Spanish. I felt very safe and found the staff obliging ads supportive.
4 out of 5
by A verified traveler from London

Lovely place

Posted Sep 6, 2016 on Hotels
The reception staff were amazing!
Comment from Hotel Management
Jul 10, 2017 by Direccion, Hotel Management
  Dear customer, thank you for your opinion, we hope to serve other clients, and come to the hotel. Greetings.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great place for a Camino stopover

Posted Jun 19, 2016 on Wotif
We needed a days rest on the Camino and this hotel provided it superbly. After weeks of hostels it was great to have a deep hot bath. The rooms were large as were the beds. The hotel.itself was also in very good condition. My only adverse comment, and this applies to Leon in general, was the lack of dinner availability pre 9pm.
1 out of 5
by Joaquin from Chicago

Not recommended at all

Posted Jun 4, 2016 on Hotels
Cleaning ladies super noisy and absolutely annoying. Terrible room with a view to an inside court. No working safety deposit box in the room and no air conditioning on in the hotel. I was told that it was too cold out the last few days!!. Too much noise and aggravation. Rock hard matress. No premium channels or satellite, so I couldn't watch the NBA Finals game. Very upset for all these reasons added. I would love my money back.
Comment from Hotel Management
Jun 15, 2016 by Eduardo, Hotel Management
Dear Joaquin Sorry suffered enormously events during their stay and that it has not found comfortable in your room. All our rooms features safe and actually do not have air conditioning. Our system is cold floors. Our TV channels are international in several languages. We feel all these problems on your stay We remain at your entire disposal regards Eduardo Barbagelata manager
5 out of 5
by A verified traveler

Posted May 28, 2016 on Hotels
The front desk staff-Vanessa in particular-were extremely patient and helpful. They went out of their way to solve some any issues we had.