Ratings based on 377 Verified Reviews

3.7 out of 5
71% of guests recommend
3.9 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler from Mexico City

Hotel in renovation process

Posted Oct 10, 2017
Pros: Location
Cons: To have all advertised payment methods available.
Location: Excellent location for Poliforum events, just across the street
American Express credit card payment was not available, they said it was down already for almost 10 days. Renovation process is noisy and my room was very close to the working area. Staff and room was just fine, service excellent though.
5 out of 5
by John

Leon Trip

Posted Jun 15, 2017 on Hotels
Was productive
Comment from Hotel Management
Aug 3, 2017 by Real de Minas Poliforum, Hotel Management
Dear guest, thaks for staying with us, we hope to provide a new experience.
2 out of 5
by Ross

Posted Feb 23, 2017 on Hotels
Comment from Hotel Management
Mar 9, 2017 by Real de Minas Poliforum, Hotel Management
Estimado huésped, agrademos su estancia con nosotros y sus comentarios serán canalizados a las áreas correspondientes.
2 out of 5
by Ross

Posted Jan 20, 2017 on Hotels
Comment from Hotel Management
Feb 13, 2017 by General Manager, Hotel Management
Estimado huésped, agradecemos su estancia con nosotros, esperamos poder brindarle una nueva experiencia.
1 out of 5
by A verified traveler from Portland Oregon

The worst hotel in Leon, front desk staff so rude.

Posted Aug 23, 2016 on Orbitz
Pros: Nothing
Cons: New front desk personal that cares, Not rude people.
Location: N/A
From day one I got to this hotel. I told the front desk staff, I got 2 full beds in my room. When I pay for a king size bed. I talk to 4 people about it and they didn't care at all. I travel all the time and I never had any problems like this before. The hotel is so noisy day & night.
Comment from Hotel Management
Aug 26, 2016 by Real de Minas Poliforum , Hotel Management
Dear guest, Thank you for your feedback, we hope to see you soon and give you another and better experience. We are working to improve the service and quality at all.
4 out of 5
by Thomas from Denver, CO

Everything but the restaurant was fine

Posted Apr 23, 2016 on Hotels
For the money I have no complaints about anything except the food at the restaurant which was the worst I ever had. Breakfast room service was ok.
Comment from Hotel Management
Jun 7, 2016
Dear guest, Thank you for your comments and assessments.
4 out of 5
by Lori from Illinois

We would definitely stay here again.

Posted Apr 13, 2016 on Hotels
Front desk was very helpful. Sandra the bartender was extremely nice and very very helpful. She spoke pretty good English. The only thing I didn't like was I had to ask for a blow dryer and iron and they don't have coffeemakers in the room.
Comment from Hotel Management
Jun 7, 2016
Dear Lori, Thank you for your comments and assessments. We hope to see you soon, will be a privilege.
4 out of 5
Recommended
for Everyone
by A verified traveler from Houston

Excellent facility in center of Leon.

Posted Feb 8, 2016
Pros: Paintings and a couple of sculptures displayed in the lobby. The pool and surroundings are gorgeous. Free valet parking. Good restaurant.
Cons: My room did not have coffee and tea pot, microwave or refrigerator.
Location: Closest fast food is Carl's Jr, Also close to the stadium and the Ferris Wheel.
It is right across the street from the Stadium and the fairgrounds. Look for the Ferris wheel. Good restaurant. My room was in good condition, and clean. The restaurant is open from 6:00 am til 10:00 pm, but there is 24 hour room service. I had a problem because my GPS took me to the far side of town based upon address keyed in correctly. I assume it was a glich in the system. Double check, and don't let that happen to you. You don't really need the GPS, as the highway from the GTO airport passes directly past the hotel, about 25 km.
Comment from Hotel Management
Jun 8, 2016 by Real de Minas Poliforum , Hotel Management
Dear John, Thank you for your comments and assessments. It is a privilege to serve...!
3 out of 5
by A verified traveler

Good for a night's stay

Posted Nov 17, 2015 on Hotels
It was a pleasant enough stay and the staff were very helpful.
5 out of 5
by John

Real Dr Mina's Leon Gto

Posted Jul 18, 2015 on Hotels
Very nice hotel, wish it had more liquor variety, overall super nice.