Ratings based on 554 Verified Reviews

4.7 out of 5
95% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from plymouth, UK

Brilliant!

Posted Dec 8, 2017
Brilliant all round. Excellent location, the staff were so nice and helpful, and the hotel facilities and general offerings were top notch. Nothing negative to say about our stay at the hotel (Sofitel Vienna Stephansplatz); really loved it! Staying at the hotel made our 5 nights stay in Vienna really enjoyable. Hotel is close to almost everything that needs experiencing on a visit to the city.
5 out of 5
Recommended
for Everyone
by A verified traveler from oxford

Hotel was fabulous....couldn’t fault the hotel.

Posted Dec 5, 2017
Vienna was an amazing city and the hotel was just so lovely.
4 out of 5
Recommended
for Everyone
by A verified traveler from southampton, uk

Lovely hotel close to centre

Posted Dec 4, 2017
Walking distance from the main sights. Hotel is very nice, staff very pleasant and helpful. Breakfast is expensive but you are paying for the view over Vienna and be prepared to get naked to use the sauna... room was spotless and would stay here again!
5 out of 5
by A verified traveler

Eating in a roof restaurant (18th floor)

Posted Oct 26, 2017
Pros: Services in the hotel and room are fantastic!
Cons: Definitely the restaurant service, I will never go to this hotel for any meal in the future, and also not recommend to my friends.
Everything is excellent, except that I had a extremely bad experience to eat in their roof-restaurant: They always assigned the worse location of view for me even though I asked the better spot that is empty before and after my meal, which really makes me consider whether they are "racial discrimination". Therefore, I just ate twice in the hotel even though I stayed their hotel for 4 nights.
5 out of 5
Recommended
for Everyone
by A verified traveler

Simply excellent!

Posted Sep 26, 2017
Beautiful, spacious room, helpful, friendly staff, great location, attractive common areas in a modern design, architecturally interesting building.
Comment from Hotel Management
Oct 3, 2017 by Director of Operations, Hotel Management
Dear Guest, thank you for your feedback - I am glad to see that you had a great stay at Sofitel Vienna Stephansdom. I am looking forward to welcoming you again! Best regards from Vienna, Diana Ketting, Director of Operations
5 out of 5
Recommended
for Everyone
by A verified traveler from canada

Great

Posted Sep 25, 2017
Amazing stay loved it. Recommend it totally ......... great and classy
Comment from Hotel Management
Oct 3, 2017 by Director of Operations, Hotel Management
Dear Guest, thank you for your feedback - I am glad to see that you had a great stay at Sofitel Vienna Stephansdom. I am looking forward to welcoming you again! Best regards from Vienna, Diana Ketting, Director of Operations
5 out of 5
by Wedd

Posted Sep 11, 2017 on Hotels
Comment from Hotel Management
Sep 21, 2017
Dear Guest, thank you for your feedback - I am glad to see that you had a great stay at Sofitel Vienna Stephansdom. I am looking forward to welcoming you again! Best regards from Vienna, Alexander Moj General Manager
5 out of 5
by A verified traveler

Posted Sep 5, 2017 on Hotels
Comment from Hotel Management
Sep 21, 2017
Dear Guest, thank you for your feedback - I am glad to see that you had a great stay at Sofitel Vienna Stephansdom. I am looking forward to welcoming you again! Best regards from Vienna, Alexander Moj General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from saudi arabia

Posted Sep 2, 2017
Good location - very nice room view - don't miss the breakfast
Comment from Hotel Management
Oct 3, 2017 by Director of Operations, Hotel Management
Dear Guest, thank you for your feedback - I am glad to see that you had a great stay at Sofitel Vienna Stephansdom. I am looking forward to welcoming you again! Best regards from Vienna, Diana Ketting, Director of Operations
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Iconic hotel with distinctive service

Posted Aug 23, 2017
We stayed in the Sofitel for several reasons - I was in Vienna for a German exam; we wanted a long-weekend away on the Continent and we had a family birthday to celebrate. While the Sofitel is part of a premium hotel chain, I found the staff and service friendly, personable and attuned to the amenities and attractions available in Vienna. The hotel is comfortable and offers some enchanting panoramic views of the city, in particular, the top-floor bar is great at night and provides a glimpse of a number of the city's landmark building. I would recommend the Stephansdom Sofitel to both new and returning visitors to Vienna.