Dear Mrs Dawn,Thank you for taking the time to share your experience at Hotel Residence Esplanade in Viareggio.We apologize if the room did not meet your expectations. We strive to provide accurate descriptions and picture of our rooms.You asked to change room for personal problem after 3 hours from the check in, but we were fully booked and we couldn’t make any change, we are sorry about that. We would like to clarify that there are no construction works either within the hotel premises or in the immediate vicinity. Your feedback is important to us, and we are committed to making improvements based on your comments. We hope you would consider giving us another opportunity to provide you with a more satisfying experience in the future.

We're thrilled to hear that you had an amazing experience at our hotel! Thank you for taking the time to share your positive feedback. We're delighted that you enjoyed our delicious breakfast and brunch, found our location to be perfect, and appreciated the assistance from our staff. Your 5-star rating means a lot to us, and we hope to have the pleasure of hosting you again in the future. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.

Thank you for your kind words! We're delighted to hear that you had a great experience with our staff and enjoyed our convenient location. It's also wonderful to know that you liked our breakfast. We aim to provide a comfortable and enjoyable stay for all our guests, and your feedback is much appreciated. If you ever find yourself in the area again, we would love to welcome you back for another great stay.

Thank you for taking the time to share your feedback with us. We are glad to hear that you found our hotel to be nice. We appreciate your suggestion regarding renovating the hotel, as we are always looking for ways to improve our guests' experience.We want to assure you that we take all feedback seriously and we will take your comments into consideration as we continue to make improvements to our property. We are committed to providing our guests with a comfortable and enjoyable stay, and we will strive to exceed your expectations in the future.Thank you for choosing to stay with us and we hope to have the opportunity to welcome you back in the future.Best regards,Pasquale PatrunoHotel Residence Esplanade

Great to hear that you had a wonderful experience at our hotel! Thank you for taking the time to share your positive feedback with us and other travelers.We are thrilled to hear that you enjoyed our clean and spacious rooms, as well as our convenient location near the beach and scenic shopping street. We are also delighted to hear that you had a great dining experience at our restaurant and that our chef took the time to greet you and ensure that you were enjoying your meals.We take pride in providing excellent service and we are glad to hear that our staff were friendly and accommodating during your stay. It's always rewarding to hear that our guests had a great experience and we appreciate your kind words.We hope to have the pleasure of welcoming you back to our hotel in the future, perhaps during the summer season when you can enjoy all the great amenities the area has to offer. Thank you again for choosing to stay with us and for sharing your positive experience.Best regards,Pasquale PatrunoHotel Residence Esplanade

Dear Mr Marti,let us know please what was wrong in you stay, so we can try to improve! Kind regards

Dear Guest, thanks for the review. We make omelette, on request. Just ask to our staff. Hope to see you again in Viareggio

Thank you very much for your review! We hope to see you again in Viareggio! Kind regards